Customer Experience Jobs in Reading

Customer Experience (CX)
Berkshire > Reading

The table below provides summary statistics for permanent job vacancies advertised in Reading requiring Customer Experience skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Experience over the 6 months leading up to 19 July 2025, comparing them to the same period in the previous two years.

6 months to
19 Jul 2025
Same period 2024 Same period 2023
Rank 55 74 78
Rank change year-on-year +19 +4 -22
Permanent jobs citing Customer Experience 10 46 53
As % of all permanent jobs advertised in Reading 1.82% 2.54% 3.43%
As % of the Processes & Methodologies category 2.18% 3.02% 3.55%
Number of salaries quoted 6 13 22
10th Percentile - £37,000 £25,650
25th Percentile £25,750 £37,250 £40,500
Median annual salary (50th Percentile) £26,500 £38,500 £41,000
Median % change year-on-year -31.17% -6.10% +26.15%
75th Percentile £27,250 £62,500 £49,563
90th Percentile - £63,750 £67,450
Berkshire median annual salary £26,500 £38,500 £40,000
% change year-on-year -31.17% -3.75% -15.79%

All Process and Methodology Skills
Reading

Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Reading.

Permanent vacancies with a requirement for process or methodology skills 458 1,522 1,493
As % of all permanent jobs advertised in Reading 83.42% 84.09% 96.63%
Number of salaries quoted 266 850 724
10th Percentile £28,000 £30,000 £32,500
25th Percentile £39,000 £41,253 £42,500
Median annual salary (50th Percentile) £56,033 £54,313 £61,000
Median % change year-on-year +3.17% -10.96% +1.67%
75th Percentile £73,750 £70,000 £77,500
90th Percentile £86,875 £80,000 £97,125
Berkshire median annual salary £55,000 £55,000 £57,500
% change year-on-year - -4.35% -

Customer Experience
Job Vacancy Trend in Reading

Job postings citing Customer Experience as a proportion of all IT jobs advertised in Reading.

Job vacancy trend for Customer Experience in Reading

Customer Experience
Salary Trend in Reading

3-month moving average salary quoted in jobs citing Customer Experience in Reading.

Salary trend for Customer Experience in Reading

Customer Experience
Co-occurring Skills and Capabilities in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 3 (30.00%) Manufacturing
2 1 (10.00%) Telecoms
Job Titles
1 6 (60.00%) Analyst
1 6 (60.00%) Software Analyst
1 6 (60.00%) Software Support Analyst
1 6 (60.00%) Support Analyst
2 3 (30.00%) Support Technician
2 3 (30.00%) Technical Support
3 1 (10.00%) Design Engineer
3 1 (10.00%) Project Engineer
3 1 (10.00%) Telecoms Engineer
Operating Systems
1 6 (60.00%) Windows
Processes & Methodologies
1 9 (90.00%) Customer Service
2 6 (60.00%) Change Management
2 6 (60.00%) ITIL
2 6 (60.00%) Problem Management
3 3 (30.00%) Coaching
3 3 (30.00%) Service Delivery
3 3 (30.00%) Technical Analysis
4 1 (10.00%) Decision-Making
4 1 (10.00%) Risk Management
Qualifications
1 6 (60.00%) A+ Certification
2 3 (30.00%) NVQ Level 4
3 1 (10.00%) Degree
3 1 (10.00%) HNC
Quality Assurance & Compliance
1 6 (60.00%) SLA
2 1 (10.00%) Accessibility