Period
to 24 November 2017

The median annual salary for a Service Desk Manager was £38,750 in advertised job vacancies in Scotland during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
UK > Scotland
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 215 198 233
Rank change year-on-year -17 +35 +20
Permanent jobs requiring a Service Desk Manager 6 15 6
As % of all permanent IT jobs advertised in Scotland 0.11% 0.29% 0.093%
As % of the Job Titles category 0.11% 0.30% 0.097%
Number of salaries quoted 6 13 6
Scotland median annual salary £38,750 £31,000 £39,000
Median salary % change year-on-year +25.00% -20.51% +6.85%
10th Percentile £36,250 £29,150 £30,375
90th Percentile £46,000 £31,500 £41,000
UK median annual salary £42,500 £40,500 £43,500
% change year-on-year +4.94% -6.90% +8.75%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 5453 4965 6164
% of permanent IT jobs with a recognized job title 96.29% 95.92% 95.33%
Number of salaries quoted 3499 3084 3969
Scotland median annual salary £42,500 £42,500 £42,500
10th Percentile £27,500 £27,238 £27,500
90th Percentile £65,000 £65,000 £63,750
UK median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

Service Desk Manager
Job Vacancy Trend in Scotland

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Desk Manager in Scotland

Service Desk Manager
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in Scotland.

Salary trend for Service Desk Manager in Scotland

Service Desk Manager
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the Scotland region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -19 4 £37,500 +20.97%
North Lanarkshire - 2 £44,000 -
Service Desk Manager
UK

Service Desk Manager Skill Set
Top 13 Co-occurring IT Skills in Scotland

For the 6 months to 24 November 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring Service Desk Manager in the job title.

1 6 (100.00%) ITIL
2 3 (50.00%) Project Management
2 3 (50.00%) LAN
2 3 (50.00%) WAN
2 3 (50.00%) SLA
2 3 (50.00%) Microsoft Azure
3 2 (33.33%) Performance Management
3 2 (33.33%) Service Management
3 2 (33.33%) Service Delivery
4 1 (16.67%) Business Development
4 1 (16.67%) ITIL Certification
4 1 (16.67%) Data Centre
4 1 (16.67%) Creative Thinking

Service Desk Manager Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 3 (50.00%) Microsoft Azure
Communications & Networking
1 3 (50.00%) LAN
1 3 (50.00%) WAN
Miscellaneous
1 1 (16.67%) Data Centre
Processes & Methodologies
1 6 (100.00%) ITIL
2 3 (50.00%) Project Management
3 2 (33.33%) Performance Management
3 2 (33.33%) Service Delivery
3 2 (33.33%) Service Management
4 1 (16.67%) Business Development
4 1 (16.67%) Creative Thinking
Qualifications
1 1 (16.67%) ITIL Certification
Quality Assurance & Compliance
1 3 (50.00%) SLA