Period
to 23 November 2017

The median annual salary for a Technical Support Analyst was £32,500 in advertised job vacancies in South Wales during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
Wales > South Wales
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 104 134 118
Rank change year-on-year +30 -16 +16
Permanent jobs requiring a Technical Support Analyst 5 3 25
As % of all permanent IT jobs advertised in South Wales 0.35% 0.14% 1.03%
As % of the Job Titles category 0.35% 0.14% 1.05%
Number of salaries quoted 4 2 26
South Wales median annual salary £32,500 £23,750 £23,500
Median salary % change year-on-year +36.84% +1.06% +4.44%
10th Percentile £24,025 £19,575 £18,125
90th Percentile £36,250 £28,125 £30,375
Wales median annual salary £32,500 £23,750 £23,500
% change year-on-year +36.84% +1.06% +10.59%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South Wales
Permanent vacancies in South Wales with a recognized job title 1409 2142 2381
% of permanent IT jobs with a recognized job title 98.19% 98.03% 98.31%
Number of salaries quoted 1256 1914 2044
South Wales median annual salary £39,125 £37,500 £36,000
Median salary % change year-on-year +4.33% +4.17% +2.86%
10th Percentile £22,750 £22,500 £22,500
90th Percentile £55,349 £55,250 £53,250
Wales median annual salary £40,000 £37,500 £35,184
% change year-on-year +6.67% +6.58% +0.53%

Technical Support Analyst
Job Vacancy Trend in South Wales

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for Technical Support Analyst in South Wales

Technical Support Analyst
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in South Wales.

Salary trend for Technical Support Analyst in South Wales

Technical Support Analyst
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the South Wales region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newport - 3 £32,500 -
Cardiff +31 2 £22,000 -7.37%
Technical Support Analyst
Wales

Technical Support Analyst Skill Set
Top 28 Co-occurring IT Skills in South Wales

For the 6 months to 23 November 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region featuring Technical Support Analyst in the job title.

1 5 (100.00%) Microsoft
2 3 (60.00%) WebSphere
2 3 (60.00%) VMware Infrastructure
2 3 (60.00%) iSeries
2 3 (60.00%) Bash Shell
2 3 (60.00%) Splunk
2 3 (60.00%) Performance Tuning
2 3 (60.00%) DevOps
2 3 (60.00%) Windows Server
2 3 (60.00%) Advertising
2 3 (60.00%) VMware
2 3 (60.00%) IBM HTTP Server
2 3 (60.00%) Windows Server 2003
2 3 (60.00%) WebSphere MQ
2 3 (60.00%) Shell Script
2 3 (60.00%) Windows
2 3 (60.00%) Linux
2 3 (60.00%) Python
2 3 (60.00%) OS/400
2 3 (60.00%) DHCP
2 3 (60.00%) HTTP
2 3 (60.00%) DNS
2 3 (60.00%) IBM
3 2 (40.00%) Microsoft Excel
3 2 (40.00%) Active Directory
4 1 (20.00%) VMware Certified Professional (VCP)
4 1 (20.00%) VCP5
4 1 (20.00%) Middleware

Technical Support Analyst Skill Set
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (60.00%) IBM HTTP Server
1 3 (60.00%) WebSphere
Applications
1 2 (40.00%) Microsoft Excel
Communications & Networking
1 3 (60.00%) DHCP
1 3 (60.00%) DNS
1 3 (60.00%) HTTP
General
1 3 (60.00%) Advertising
Libraries, Frameworks & Software Standards
1 3 (60.00%) WebSphere MQ
2 1 (20.00%) Middleware
Miscellaneous
1 3 (60.00%) iSeries
Operating Systems
1 3 (60.00%) Linux
1 3 (60.00%) OS/400
1 3 (60.00%) Windows
1 3 (60.00%) Windows Server
1 3 (60.00%) Windows Server 2003
Processes & Methodologies
1 3 (60.00%) DevOps
1 3 (60.00%) Performance Tuning
Programming Languages
1 3 (60.00%) Bash Shell
1 3 (60.00%) Python
1 3 (60.00%) Shell Script
Qualifications
1 1 (20.00%) VCP5
1 1 (20.00%) VMware Certified Professional (VCP)
System Software
1 3 (60.00%) VMware Infrastructure
2 2 (40.00%) Active Directory
Vendors
1 5 (100.00%) Microsoft
2 3 (60.00%) IBM
2 3 (60.00%) Splunk
2 3 (60.00%) VMware