Period
to 16 December 2018

The median annual salary for a Service Desk Analyst was £20,000 in advertised job vacancies in Sunderland during the 6 months to 16 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Tyne and Wear > Sunderland
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 17 15 16
Rank change year-on-year -2 +1 +6
Permanent jobs requiring a Service Desk Analyst 3 9 4
As % of all permanent IT jobs advertised in Sunderland 3.23% 10.23% 6.67%
As % of the Job Titles category 3.70% 10.23% 6.78%
Number of salaries quoted 2 9 4
Sunderland median annual salary £20,000 £23,000 £21,500
Median salary % change year-on-year -13.04% +6.98% -2.27%
Tyne and Wear median annual salary £22,000 £21,329 £20,000
% change year-on-year +3.15% +6.65% -9.09%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Sunderland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Sunderland
Permanent vacancies in Sunderland with a recognized job title 81 88 59
% of permanent IT jobs with a recognized job title 87.10% 100.00% 98.33%
Number of salaries quoted 68 82 50
Sunderland median annual salary £41,130 £42,500 £30,750
Median salary % change year-on-year -3.22% +38.21% -18.00%
10th Percentile £27,750 £21,375 £20,750
90th Percentile £65,000 £58,375 £45,000
Tyne and Wear median annual salary £42,291 £40,000 £37,900
% change year-on-year +5.73% +5.54% +1.07%

Service Desk Analyst
Job Vacancy Trend in Sunderland

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Sunderland.

Job vacancy trend for Service Desk Analyst in Sunderland

Service Desk Analyst
Salary Trend in Sunderland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Sunderland.

Salary trend for Service Desk Analyst in Sunderland

Service Desk Analyst Skill Set
Top 5 Co-occurring IT Skills in Sunderland

For the 6 months to 16 December 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Sunderland region featuring Service Desk Analyst in the job title.

1 3 (100.00%) ITIL
1 3 (100.00%) SLA
1 3 (100.00%) Configuration Management
1 3 (100.00%) Service Management
1 3 (100.00%) Banking

Service Desk Analyst Skill Set
Co-occurring IT Skills in Sunderland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

General
1 3 (100.00%) Banking
Processes & Methodologies
1 3 (100.00%) Configuration Management
1 3 (100.00%) ITIL
1 3 (100.00%) Service Management
Quality Assurance & Compliance
1 3 (100.00%) SLA