Period
to 22 October 2018

The median annual salary for a Service Desk Analyst was £20,000 in advertised job vacancies in Sunderland during the 6 months to 22 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Tyne and Wear > Sunderland
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 16 11 12
Rank change year-on-year -5 +1 +17
Permanent jobs requiring a Service Desk Analyst 8 9 4
As % of all permanent IT jobs advertised in Sunderland 7.84% 10.71% 10.53%
As % of the Job Titles category 8.60% 10.71% 10.81%
Number of salaries quoted 4 9 4
Sunderland median annual salary £20,000 £23,000 £21,000
Median salary % change year-on-year -13.04% +9.52% -4.55%
10th Percentile £17,900 £20,250 £20,500
90th Percentile £22,006 £24,500 £21,500
Tyne and Wear median annual salary £21,813 £21,500 £21,000
% change year-on-year +1.45% +2.38% -4.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Sunderland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Sunderland
Permanent vacancies in Sunderland with a recognized job title 93 84 37
% of permanent IT jobs with a recognized job title 91.18% 100.00% 97.37%
Number of salaries quoted 65 80 35
Sunderland median annual salary £40,000 £40,000 £28,500
Median salary % change year-on-year - +40.35% -28.75%
10th Percentile £20,813 £22,500 £20,500
90th Percentile £65,000 £58,750 £45,000
Tyne and Wear median annual salary £40,000 £38,730 £39,000
% change year-on-year +3.28% -0.69% +8.33%

Service Desk Analyst
Job Vacancy Trend in Sunderland

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Sunderland.

Job vacancy trend for Service Desk Analyst in Sunderland

Service Desk Analyst
Salary Trend in Sunderland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Sunderland.

Salary trend for Service Desk Analyst in Sunderland

Service Desk Analyst Skill Set
Top 27 Co-occurring IT Skills in Sunderland

For the 6 months to 22 October 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Sunderland region featuring Service Desk Analyst in the job title.

1 7 (87.50%) ITIL
2 6 (75.00%) Configuration Management
2 6 (75.00%) SLA
2 6 (75.00%) Service Management
2 6 (75.00%) Banking
3 2 (25.00%) Windows Server 2008
3 2 (25.00%) Office 365
3 2 (25.00%) Windows Server 2012
3 2 (25.00%) Microsoft
3 2 (25.00%) Windows
3 2 (25.00%) Microsoft Office
3 2 (25.00%) ERP
3 2 (25.00%) Windows XP
4 1 (12.50%) LAN
4 1 (12.50%) WAN
4 1 (12.50%) Business Intelligence
4 1 (12.50%) SAP
4 1 (12.50%) Microsoft Excel
4 1 (12.50%) Sun
4 1 (12.50%) Active Directory
4 1 (12.50%) Oracle
4 1 (12.50%) ITIL Foundation Certificate
4 1 (12.50%) Windows 10
4 1 (12.50%) Resource Management
4 1 (12.50%) Wi-Fi
4 1 (12.50%) Continuous Improvement
4 1 (12.50%) Workday

Service Desk Analyst Skill Set
Co-occurring IT Skills in Sunderland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (25.00%) Microsoft Office
2 1 (12.50%) Microsoft Excel
Cloud Services
1 2 (25.00%) Office 365
Communications & Networking
1 1 (12.50%) LAN
1 1 (12.50%) WAN
1 1 (12.50%) Wi-Fi
General
1 6 (75.00%) Banking
Operating Systems
1 2 (25.00%) Windows
1 2 (25.00%) Windows Server 2008
1 2 (25.00%) Windows Server 2012
1 2 (25.00%) Windows XP
2 1 (12.50%) Windows 10
Processes & Methodologies
1 7 (87.50%) ITIL
2 6 (75.00%) Configuration Management
2 6 (75.00%) Service Management
3 2 (25.00%) ERP
4 1 (12.50%) Business Intelligence
4 1 (12.50%) Continuous Improvement
4 1 (12.50%) Resource Management
Qualifications
1 1 (12.50%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (75.00%) SLA
System Software
1 1 (12.50%) Active Directory
Vendors
1 2 (25.00%) Microsoft
2 1 (12.50%) Oracle
2 1 (12.50%) SAP
2 1 (12.50%) Sun
2 1 (12.50%) Workday