Period
to 15 December 2019

The median annual salary for a Help Desk Support was £23,000 in advertised job vacancies in Surrey during the 6 months to 15 December 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
South East > Surrey
6 months to
15 Dec 2019
Same period 2018 Same period 2017
Rank 178 189 227
Rank change year-on-year +11 +38 -6
Permanent jobs requiring a Help Desk Support 23 43 38
As % of all permanent IT jobs advertised in Surrey 0.61% 0.89% 0.60%
As % of the Job Titles category 0.62% 0.93% 0.62%
Number of salaries quoted 22 43 41
Surrey median annual salary £23,000 £23,500 £22,500
Median salary % change year-on-year -2.13% +4.44% -6.25%
10th Percentile £18,500 £19,250 £19,000
90th Percentile £30,000 £26,000 £28,750
South East median annual salary £22,500 £23,000 £22,500
% change year-on-year -2.17% +2.22% +2.27%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 3,703 4,631 6,084
% of permanent IT jobs with a recognized job title 97.55% 96.00% 96.77%
Number of salaries quoted 3,180 3,907 4,989
Surrey median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - -
10th Percentile £26,250 £25,750 £26,250
90th Percentile £78,750 £72,500 £67,500
South East median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Help Desk Support
Job Vacancy Trend in Surrey

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for Help Desk Support in Surrey

Help Desk Support
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in Surrey.

Salary trend for Help Desk Support in Surrey

Help Desk Support
Salary Histogram in Surrey

The salary distribution of IT jobs citing Help Desk Support in Surrey over the 6 months to 15 December 2019.

Salary histogram for Help Desk Support in Surrey

Help Desk Support
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the Surrey region over the 6 months to 15 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +3 5 £20,500 -
Staines -6 4 £30,000 +30.43%
Leatherhead +2 3 £25,000 +2.04%
Epsom - 3 £19,000 - 1
Godalming -6 2 £23,000 +12.20% 1
Farnham - 2 £20,000 -
Redhill -2 1 £23,000 -4.17%
Help Desk Support
South East

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 15 December 2019, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region featuring Help Desk Support in the job title.

1 19 (82.61%) Windows
2 15 (65.22%) Office 365
3 12 (52.17%) Microsoft
3 12 (52.17%) Active Directory
3 12 (52.17%) Windows 10
4 11 (47.83%) VMware
5 9 (39.13%) Windows Server
6 8 (34.78%) Problem-Solving
6 8 (34.78%) MS Exchange
7 7 (30.43%) Citrix
8 6 (26.09%) Microsoft Certification
8 6 (26.09%) MCSE
9 5 (21.74%) CRM
9 5 (21.74%) Windows Server 2012
9 5 (21.74%) Windows 7
10 4 (17.39%) SLA
10 4 (17.39%) Salesforce.com
10 4 (17.39%) Telecoms
10 4 (17.39%) Creative Problem-Solving
11 3 (13.04%) Microsoft Office
12 2 (8.70%) ServiceNow
12 2 (8.70%) Remote Desktop
12 2 (8.70%) assyst
13 1 (4.35%) SCCM
13 1 (4.35%) Windows Server 2008
13 1 (4.35%) Driving Licence
13 1 (4.35%) SQL
13 1 (4.35%) Microsoft Excel
13 1 (4.35%) LAN
13 1 (4.35%) DHCP

Help Desk Support Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (34.78%) MS Exchange
Applications
1 3 (13.04%) Microsoft Office
2 1 (4.35%) Microsoft Excel
Business Applications
1 2 (8.70%) assyst
Cloud Services
1 15 (65.22%) Office 365
Communications & Networking
1 2 (8.70%) Remote Desktop
2 1 (4.35%) DHCP
2 1 (4.35%) DNS
2 1 (4.35%) LAN
2 1 (4.35%) TCP/IP
General
1 4 (17.39%) Telecoms
2 1 (4.35%) Aerospace
2 1 (4.35%) Finance
2 1 (4.35%) Manufacturing
Miscellaneous
1 1 (4.35%) Driving Licence
Operating Systems
1 19 (82.61%) Windows
2 12 (52.17%) Windows 10
3 9 (39.13%) Windows Server
4 5 (21.74%) Windows 7
4 5 (21.74%) Windows Server 2012
5 1 (4.35%) Windows Server 2008
Processes & Methodologies
1 8 (34.78%) Problem-Solving
2 5 (21.74%) CRM
3 4 (17.39%) Creative Problem-Solving
4 1 (4.35%) Disaster Recovery
4 1 (4.35%) ITSM
Programming Languages
1 1 (4.35%) SQL
Qualifications
1 6 (26.09%) MCSE
1 6 (26.09%) Microsoft Certification
Quality Assurance & Compliance
1 4 (17.39%) SLA
System Software
1 12 (52.17%) Active Directory
Systems Management
1 1 (4.35%) SCCM
Vendors
1 12 (52.17%) Microsoft
2 11 (47.83%) VMware
3 7 (30.43%) Citrix
4 4 (17.39%) Salesforce.com
5 2 (8.70%) ServiceNow