Period
to 21 November 2017

The median annual salary for a 2nd Line Support was £21,500 in advertised job vacancies in Telford during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Shropshire > Telford
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 48 45 37
Rank change year-on-year -3 -8 -10
Permanent jobs requiring a 2nd Line Support 7 3 3
As % of all permanent IT jobs advertised in Telford 2.00% 0.72% 0.93%
As % of the Job Titles category 2.11% 0.77% 0.97%
Number of salaries quoted 7 3 3
Telford median annual salary £21,500 £23,500 £23,500
Median salary % change year-on-year -8.51% - +2.17%
10th Percentile £20,500 £22,750 £18,350
90th Percentile £22,500 £24,250 £25,250
Shropshire median annual salary £22,000 £23,500 £23,500
% change year-on-year -6.38% - +2.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Telford. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Telford
Permanent vacancies in Telford with a recognized job title 332 392 309
% of permanent IT jobs with a recognized job title 94.86% 94.00% 95.37%
Number of salaries quoted 233 274 212
Telford median annual salary £40,000 £38,500 £40,000
Median salary % change year-on-year +3.90% -3.75% +23.08%
10th Percentile £22,813 £22,750 £23,600
90th Percentile £70,485 £58,750 £65,480
Shropshire median annual salary £37,500 £38,063 £37,500
% change year-on-year -1.48% +1.50% +7.14%

2nd Line Support
Job Vacancy Trend in Telford

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Telford.

Job vacancy trend for 2nd Line Support in Telford

2nd Line Support
Salary Trend in Telford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Telford.

Salary trend for 2nd Line Support in Telford

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Telford

For the 6 months to 21 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Telford region featuring 2nd Line Support in the job title.

1 7 (100.00%) Windows
1 7 (100.00%) Active Directory
1 7 (100.00%) Citrix
2 5 (71.43%) Microsoft
3 4 (57.14%) Windows Server
3 4 (57.14%) Windows 7
3 4 (57.14%) Windows 8
3 4 (57.14%) Firewall
3 4 (57.14%) Microsoft Office
3 4 (57.14%) ITIL
4 3 (42.86%) MS Exchange
4 3 (42.86%) DHCP
4 3 (42.86%) DNS
4 3 (42.86%) Windows Server 2003
4 3 (42.86%) Windows Server 2012
4 3 (42.86%) Windows Server 2008
5 2 (28.57%) Microsoft Virtual Server
5 2 (28.57%) VMware Infrastructure
5 2 (28.57%) Barracuda Networks
5 2 (28.57%) Veeam
5 2 (28.57%) Kalman Filter
5 2 (28.57%) Exchange Server 2010
5 2 (28.57%) Remote Desktop
5 2 (28.57%) VMware
5 2 (28.57%) TCP/IP
5 2 (28.57%) SharePoint
5 2 (28.57%) Virtual Servers
6 1 (14.29%) SLA
6 1 (14.29%) Office 365
6 1 (14.29%) Windows 10

2nd Line Support Skill Set
Co-occurring IT Skills in Telford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (42.86%) MS Exchange
2 2 (28.57%) Exchange Server 2010
2 2 (28.57%) SharePoint
Applications
1 4 (57.14%) Microsoft Office
Cloud Services
1 1 (14.29%) Office 365
Communications & Networking
1 4 (57.14%) Firewall
2 3 (42.86%) DHCP
2 3 (42.86%) DNS
3 2 (28.57%) Remote Desktop
3 2 (28.57%) TCP/IP
Miscellaneous
1 1 (14.29%) iPad
Operating Systems
1 7 (100.00%) Windows
2 4 (57.14%) Windows 7
2 4 (57.14%) Windows 8
2 4 (57.14%) Windows Server
3 3 (42.86%) Windows Server 2003
3 3 (42.86%) Windows Server 2008
3 3 (42.86%) Windows Server 2012
4 1 (14.29%) Windows 10
Processes & Methodologies
1 4 (57.14%) ITIL
2 2 (28.57%) Kalman Filter
Quality Assurance & Compliance
1 1 (14.29%) SLA
System Software
1 7 (100.00%) Active Directory
2 2 (28.57%) Microsoft Virtual Server
2 2 (28.57%) Virtual Servers
2 2 (28.57%) VMware Infrastructure
Vendors
1 7 (100.00%) Citrix
2 5 (71.43%) Microsoft
3 2 (28.57%) Barracuda Networks
3 2 (28.57%) Veeam
3 2 (28.57%) VMware