First Line Support
UK
The median First Line Support salary in the UK is £25,000 per year according to job vacancies posted during the 6 months to 25 April 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 25 Apr 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 419 | 569 | 664 |
| Rank change year-on-year | +150 | +95 | -43 |
| Permanent jobs requiring a 1st Line Support | 593 | 490 | 619 |
| As % of all permanent jobs advertised in the UK | 0.60% | 0.47% | 0.40% |
| As % of the Job Titles category | 0.64% | 0.51% | 0.42% |
| Number of salaries quoted | 562 | 368 | 563 |
| 10th Percentile | £21,000 | £21,250 | £19,250 |
| 25th Percentile | £22,500 | £22,750 | £20,500 |
| Median annual salary (50th Percentile) | £25,000 | £25,000 | £23,500 |
| Median % change year-on-year | - | +6.38% | +6.82% |
| 75th Percentile | £27,750 | £28,750 | £27,500 |
| 90th Percentile | £32,400 | £33,250 | £30,000 |
| UK excluding London median annual salary | £24,500 | £25,000 | £22,875 |
| % change year-on-year | -2.00% | +9.29% | +3.98% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 92,894 | 96,310 | 147,847 |
| % of permanent jobs with a recognized job title | 94.63% | 91.58% | 96.06% |
| Number of salaries quoted | 66,756 | 60,420 | 85,018 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £52,923 | £60,000 | £60,000 |
| Median % change year-on-year | -11.80% | - | +9.09% |
| 75th Percentile | £71,250 | £81,250 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £96,250 |
| UK excluding London median annual salary | £50,000 | £52,500 | £50,000 |
| % change year-on-year | -4.76% | +5.00% | +5.26% |
1st Line Support
Job Vacancy Trend
Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised.
1st Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Support.
1st Line Support
Salary Histogram
Salary distribution for jobs citing 1st Line Support over the 6 months to 25 April 2024.
1st Line Support
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +154 | 536 | £25,000 | - | 75 |
| UK excluding London | +70 | 519 | £24,500 | -2.00% | 82 |
| South East | +20 | 156 | £25,000 | - | 24 |
| Midlands | +61 | 117 | £25,000 | - | 10 |
| North of England | +63 | 96 | £23,250 | -7.00% | 16 |
| Work from Home | +37 | 95 | £26,500 | +6.00% | 13 |
| London | +114 | 69 | £32,500 | +16.07% | 5 |
| West Midlands | +51 | 59 | £25,000 | +4.17% | 1 |
| East Midlands | +7 | 57 | £25,000 | - | 9 |
| South West | -8 | 51 | £23,750 | -5.00% | 5 |
| North West | +31 | 47 | £24,000 | +1.05% | 9 |
| East of England | +18 | 47 | £25,000 | +6.38% | 15 |
| Yorkshire | +94 | 42 | £23,000 | -11.54% | 6 |
| Scotland | -49 | 27 | £25,568 | +2.27% | 7 |
| Northern Ireland | +36 | 16 | £35,000 | +34.62% | 2 |
| Wales | +13 | 9 | £22,000 | -8.33% | 5 |
| North East | -4 | 7 | £22,000 | -20.00% | 1 |
1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 25 April 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support in the job title.
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1st Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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