Period
to 21 January 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Cisco ICM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Cisco ICM over the 6 months to 21 January 2018 with a comparison to the same period in the previous 2 years.

Cisco Unified Intelligent Contact Management Enterprise
UK
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 1178 1163 1232
Rank change year-on-year -15 +69 +63
Permanent jobs citing Cisco ICM 1 17 52
As % of all permanent IT jobs advertised in the UK 0.001% 0.010% 0.025%
As % of the Communications & Networking category 0.004% 0.058% 0.15%
Number of salaries quoted 0 11 27
UK median annual salary - £65,000 £61,000
Median salary % change year-on-year - +6.56% +43.53%
UK excluding London median annual salary - £45,000 £57,500
% change year-on-year - -21.74% +35.29%

Cisco ICM is in the Communications and Computer Networking category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for communications or computer networking skills.

All Communications and Computer Networking Skills
UK
Permanent vacancies with a requirement for communications or computer networking skills 26,074 29,436 34,413
As % of all permanent IT jobs advertised in the UK 15.17% 16.73% 16.52%
Number of salaries quoted 21,151 23,924 28,589
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £25,750 £25,913 £25,000
90th Percentile £72,500 £72,500 £71,250
UK excluding London median annual salary £40,000 £40,000 £40,000

Cisco ICM
Job Vacancy Trend

Job postings citing Cisco ICM as a percentage of all IT jobs advertised.

Job vacancy trend for Cisco ICM in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM.

Salary trend for Cisco ICM in the UK

Cisco ICM
Top 3 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Cisco ICM within the UK over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +12 1 - -
UK excluding London +2 1 - -
England -1 1 - -

For the 6 months to 21 January 2018, IT jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Cisco ICM.

1 1 (100.00%) Microsoft Office
1 1 (100.00%) ITIL
1 1 (100.00%) PRINCE2
1 1 (100.00%) Cisco
1 1 (100.00%) PRINCE2 Certification
1 1 (100.00%) PMP
1 1 (100.00%) PMI Certification
1 1 (100.00%) Project Management
1 1 (100.00%) Service Management
1 1 (100.00%) ITSM
1 1 (100.00%) Risk Management
1 1 (100.00%) Telecoms
1 1 (100.00%) Finance
1 1 (100.00%) Stakeholder Management
1 1 (100.00%) Scrum
1 1 (100.00%) Project Planning
1 1 (100.00%) Degree
1 1 (100.00%) Computer Science
1 1 (100.00%) QA
1 1 (100.00%) Unified Communications
1 1 (100.00%) Change Control
1 1 (100.00%) SDLC
1 1 (100.00%) Master's Degree
1 1 (100.00%) Computer Science Degree

Cisco ICM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (100.00%) Microsoft Office
Communications & Networking
1 1 (100.00%) Unified Communications
General
1 1 (100.00%) Finance
1 1 (100.00%) Telecoms
Job Titles
1 1 (100.00%) Cisco Project Manager
1 1 (100.00%) Project Manager
Miscellaneous
1 1 (100.00%) Computer Science
Processes & Methodologies
1 1 (100.00%) Change Control
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
1 1 (100.00%) PRINCE2
1 1 (100.00%) Project Management
1 1 (100.00%) Project Planning
1 1 (100.00%) Risk Management
1 1 (100.00%) Scrum
1 1 (100.00%) SDLC
1 1 (100.00%) Service Management
1 1 (100.00%) Stakeholder Management
Qualifications
1 1 (100.00%) Computer Science Degree
1 1 (100.00%) Degree
1 1 (100.00%) Master's Degree
1 1 (100.00%) PMI Certification
1 1 (100.00%) PMP
1 1 (100.00%) PRINCE2 Certification
Quality Assurance & Compliance
1 1 (100.00%) QA
Vendors
1 1 (100.00%) Cisco