The following table provides summary statistics for permanent job vacancies with a requirement for Cisco ICM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Cisco ICM over the 3 months to 22 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Cisco Unified Intelligent Contact Management Enterprise
UK
Rank 853 904 936
Rank change year-on-year +51 +32  
Permanent jobs citing Cisco ICM 12 37 25
As % of all permanent IT jobs advertised in the UK 0.014% 0.036% 0.024%
As % of the Communications & Networking category 0.089% 0.21% 0.13%
Number of salaries quoted 12 27 20
Median salary £72,500 £54,150 £67,500
Median salary % change year-on-year +33.88% -19.77%  
90% offered a salary of more than £35,500 £45,000 £39,750
10% offered a salary of more than £80,000 £75,000 £72,000
UK excluding London median salary £40,000 £65,000 £67,500
% change year-on-year -38.46% -3.70%  

Cisco ICM is in the communications and computer networking skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for communications and computer networking skills.

Communications & Computer Network Skills
UK
Permanent job vacancies with a requirement for communications and computer networking skills 13468 17650 19251
As % of all permanent IT job vacancies advertised in the UK 16.05% 17.25% 18.32%
Number of salaries quoted 10974 14610 15332
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £26,500 £27,500 £27,500
10% offered a salary of more than £67,500 £70,000 £65,000
UK excluding London median salary £40,000 £42,500 £41,000
% change year-on-year -5.88% +3.65%  

Cisco ICM
Job Vacancy Trend

The job posting trend of jobs advertised citing Cisco ICM as a proportion of all permanent or contract IT jobs with a match in the Communications & Networking category.

Job vacancy trend for Cisco ICM in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM.

Salary trend for Cisco ICM in the UK

Cisco ICM
Salary Histogram

The salary distribution of IT jobs citing Cisco ICM over the 3 months to 22 March 2017.

Salary histogram for Cisco ICM in the UK

Cisco ICM
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 22 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +83 12 £72,500 +33.88%
London +71 6 £80,000 +47.73%
South East +56 5 £40,000 -46.66%
Worthing - 5 £40,000 -
West Sussex - 5 £40,000 -
North West - 1 £65,000 -
Manchester - 1 £65,000 -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 22 March 2017, IT jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Cisco ICM.

1 17 (100.00%) Cisco
2 16 (94.12%) Cisco UCCE
3 9 (52.94%) CCNA
3 9 (52.94%) Cisco Certification
4 7 (41.18%) CAD
4 7 (41.18%) Cisco ICM Scripting
5 6 (35.29%) IVR
6 5 (29.41%) Performance Improvement
6 5 (29.41%) Verint
6 5 (29.41%) Project Management
6 5 (29.41%) LAN
6 5 (29.41%) WAN
7 4 (23.53%) CCNP
7 4 (23.53%) SLA
7 4 (23.53%) QA
7 4 (23.53%) PCI DSS
7 4 (23.53%) Campaign Management
7 4 (23.53%) Telecoms
8 3 (17.65%) Workflow
9 2 (11.76%) Cisco CUCM
10 1 (5.88%) Functional Testing
10 1 (5.88%) Change Control
10 1 (5.88%) Cisco UCCX
10 1 (5.88%) PowerShell
10 1 (5.88%) Windows Server 2008
10 1 (5.88%) Team Foundation Server
10 1 (5.88%) Cisco IOS
10 1 (5.88%) jQuery
10 1 (5.88%) LINQ to SQL
10 1 (5.88%) WinForms

Cisco ICM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.88%) IIS
Applications
1 1 (5.88%) MS Excel
1 1 (5.88%) MS PowerPoint
Communications & Networking
1 5 (29.41%) LAN
1 5 (29.41%) WAN
2 1 (5.88%) Cisco IOS
2 1 (5.88%) Cisco IPT
2 1 (5.88%) FTP
2 1 (5.88%) IP Telephony
2 1 (5.88%) VoIP
Database & Business Intelligence
1 1 (5.88%) SQL Server
1 1 (5.88%) SQL Server Integration Services
Development Applications
1 1 (5.88%) Subversion
1 1 (5.88%) Team Foundation Server
1 1 (5.88%) Visual Studio
General
1 4 (23.53%) Telecoms
Job Titles
1 16 (94.12%) Cisco Engineer
2 8 (47.06%) Cisco Voice Engineer
2 8 (47.06%) Voice Engineer
3 7 (41.18%) Cisco Consultant
3 7 (41.18%) Consultant
3 7 (41.18%) ICM Engineer
4 5 (29.41%) Cisco Support
4 5 (29.41%) Cisco Support Engineer
4 5 (29.41%) Support Engineer
4 5 (29.41%) Voice Support Engineer
5 1 (5.88%) Cisco IPT Engineer
5 1 (5.88%) Development Specialist
5 1 (5.88%) LAN Engineer
5 1 (5.88%) LAN/WAN Engineer
5 1 (5.88%) Telephony Engineer
5 1 (5.88%) WAN Engineer
Libraries, Frameworks & Software Standards
1 1 (5.88%) .NET
1 1 (5.88%) ASP.NET
1 1 (5.88%) CSS
1 1 (5.88%) HTML
1 1 (5.88%) jQuery
1 1 (5.88%) LINQ to SQL
1 1 (5.88%) MSMQ
1 1 (5.88%) NHibernate
1 1 (5.88%) VXML
1 1 (5.88%) WinForms
1 1 (5.88%) XML
1 1 (5.88%) XSL
Miscellaneous
1 6 (35.29%) IVR
2 1 (5.88%) Analytical Skills
Operating Systems
1 1 (5.88%) Windows
1 1 (5.88%) Windows Server
1 1 (5.88%) Windows Server 2003
1 1 (5.88%) Windows Server 2008
Processes & Methodologies
1 7 (41.18%) CAD
1 7 (41.18%) Cisco ICM Scripting
2 5 (29.41%) Performance Improvement
2 5 (29.41%) Project Management
3 4 (23.53%) Campaign Management
4 3 (17.65%) Workflow
5 1 (5.88%) Change Control
5 1 (5.88%) Functional Testing
5 1 (5.88%) MVC
Programming Languages
1 1 (5.88%) C#
1 1 (5.88%) Java
1 1 (5.88%) PowerShell
1 1 (5.88%) SQL
1 1 (5.88%) Tcl
1 1 (5.88%) VB
1 1 (5.88%) VB.NET
1 1 (5.88%) VB6
1 1 (5.88%) XPath
Qualifications
1 9 (52.94%) CCNA
1 9 (52.94%) Cisco Certification
2 4 (23.53%) CCNP
Quality Assurance & Compliance
1 4 (23.53%) PCI DSS
1 4 (23.53%) QA
1 4 (23.53%) SLA
System Software
1 1 (5.88%) Active Directory
Systems Management
1 16 (94.12%) Cisco UCCE
2 2 (11.76%) Cisco CUCM
3 1 (5.88%) Cisco UCCX
Vendors
1 17 (100.00%) Cisco
2 5 (29.41%) Verint
3 1 (5.88%) BT