The following table provides summary statistics for permanent job vacancies with a requirement for Cisco ICM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Cisco ICM over the 3 months to 27 April 2017 with a comparison to the same period in the previous 2 years.

Cisco Unified Intelligent Contact Management Enterprise
UK
3 months to
27 Apr 2017
Same period 2016 Same period 2015
Rank 859 925 962
Rank change year-on-year +66 +37  
Permanent jobs citing Cisco ICM 6 25 23
As % of all permanent IT jobs advertised in the UK 0.007% 0.024% 0.021%
As % of the Communications & Networking category 0.044% 0.14% 0.11%
Number of salaries quoted 6 23 19
Median salary £52,500 £60,000 £67,500
Median salary % change year-on-year -12.50% -11.11%  
90% offered a salary of more than £40,000 £45,000 £45,000
10% offered a salary of more than £80,000 £74,500 £74,000
UK excluding London median salary £40,000 £65,000 £67,500
% change year-on-year -38.46% -3.70%  

Cisco ICM is in the communications and computer networking skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for communications and computer networking skills.

Communications & Computer Network Skills
UK
Permanent job vacancies with a requirement for communications and computer networking skills 13687 17840 20246
As % of all permanent IT job vacancies advertised in the UK 15.91% 17.19% 18.29%
Number of salaries quoted 11119 14794 16041
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,500
10% offered a salary of more than £67,500 £67,500 £65,000
UK excluding London median salary £40,000 £42,500 £42,250
% change year-on-year -5.88% +0.59%  

Cisco ICM
Job Vacancy Trend

The job posting trend of jobs advertised citing Cisco ICM as a proportion of all permanent or contract IT jobs with a match in the Communications & Networking category.

Job vacancy trend for Cisco ICM in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM.

Salary trend for Cisco ICM in the UK

Cisco ICM
Salary Histogram

The salary distribution of IT jobs citing Cisco ICM over the 3 months to 27 April 2017.

Salary histogram for Cisco ICM in the UK

Cisco ICM
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 27 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +74 6 £52,500 -12.50%
South East +67 3 £40,000 -44.82%
West Sussex - 3 £40,000 -
Worthing - 3 £40,000 -
London +69 2 £80,000 +47.73%
North West - 1 £65,000 -
Manchester - 1 £65,000 -

For the 6 months to 27 April 2017, IT jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Cisco ICM.

1 14 (100.00%) Cisco
1 14 (100.00%) Cisco UCCE
2 8 (57.14%) CCNA
2 8 (57.14%) Cisco Certification
3 6 (42.86%) Cisco ICM Scripting
3 6 (42.86%) IVR
3 6 (42.86%) CAD
4 5 (35.71%) Project Management
4 5 (35.71%) LAN
4 5 (35.71%) WAN
4 5 (35.71%) Performance Improvement
4 5 (35.71%) Verint
5 3 (21.43%) Campaign Management
5 3 (21.43%) PCI DSS
5 3 (21.43%) SLA
5 3 (21.43%) CCNP
5 3 (21.43%) Telecoms
5 3 (21.43%) QA
6 2 (14.29%) Workflow
7 1 (7.14%) IP Telephony
7 1 (7.14%) BT
7 1 (7.14%) VoIP
7 1 (7.14%) Cisco IPT
7 1 (7.14%) Cisco UCCX
7 1 (7.14%) Cisco CUCM

Cisco ICM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 5 (35.71%) LAN
1 5 (35.71%) WAN
2 1 (7.14%) Cisco IPT
2 1 (7.14%) IP Telephony
2 1 (7.14%) VoIP
General
1 3 (21.43%) Telecoms
Job Titles
1 14 (100.00%) Cisco Engineer
2 7 (50.00%) Cisco Voice Engineer
2 7 (50.00%) Voice Engineer
3 6 (42.86%) Cisco Consultant
3 6 (42.86%) Consultant
3 6 (42.86%) ICM Engineer
4 5 (35.71%) Cisco Support
4 5 (35.71%) Cisco Support Engineer
4 5 (35.71%) Support Engineer
4 5 (35.71%) Voice Support Engineer
5 1 (7.14%) Cisco IPT Engineer
5 1 (7.14%) LAN Engineer
5 1 (7.14%) LAN/WAN Engineer
5 1 (7.14%) Telephony Engineer
5 1 (7.14%) WAN Engineer
Miscellaneous
1 6 (42.86%) IVR
Processes & Methodologies
1 6 (42.86%) CAD
1 6 (42.86%) Cisco ICM Scripting
2 5 (35.71%) Performance Improvement
2 5 (35.71%) Project Management
3 3 (21.43%) Campaign Management
4 2 (14.29%) Workflow
Qualifications
1 8 (57.14%) CCNA
1 8 (57.14%) Cisco Certification
2 3 (21.43%) CCNP
Quality Assurance & Compliance
1 3 (21.43%) PCI DSS
1 3 (21.43%) QA
1 3 (21.43%) SLA
Systems Management
1 14 (100.00%) Cisco UCCE
2 1 (7.14%) Cisco CUCM
2 1 (7.14%) Cisco UCCX
Vendors
1 14 (100.00%) Cisco
2 5 (35.71%) Verint
3 1 (7.14%) BT