Period
to 20 April 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Cisco ICM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Cisco ICM over the 6 months to 20 April 2018 with a comparison to the same period in the previous 2 years.

Cisco Unified Intelligent Contact Management Enterprise
UK
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 1202 1157 1223
Rank change year-on-year -45 +66 +55
Permanent jobs citing Cisco ICM 1 14 65
As % of all permanent IT jobs advertised in the UK 0.001% 0.008% 0.032%
As % of the Communications & Networking category 0.004% 0.050% 0.19%
Number of salaries quoted 1 14 49
UK median annual salary £47,500 £57,750 £61,000
Median salary % change year-on-year -17.75% -5.33% -9.63%
10th Percentile £46,250 £34,750 £42,500
90th Percentile £48,750 £80,000 £77,500
UK excluding London median annual salary - £40,000 £45,000
% change year-on-year - -11.11% -33.33%

Cisco ICM is in the Communications and Computer Networking category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for communications or computer networking skills.

All Communications and Computer Networking Skills
UK
Permanent vacancies with a requirement for communications or computer networking skills 26,479 27,917 34,476
As % of all permanent IT jobs advertised in the UK 14.92% 16.18% 16.85%
Number of salaries quoted 21,078 22,749 28,607
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £26,000 £25,500 £25,000
90th Percentile £75,000 £72,500 £70,000
UK excluding London median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

Cisco ICM
Job Vacancy Trend

Job postings citing Cisco ICM as a percentage of all IT jobs advertised.

Job vacancy trend for Cisco ICM in the UK

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM.

Salary trend for Cisco ICM in the UK

For the 6 months to 20 April 2018, IT jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Cisco ICM.

1 1 (100.00%) Microsoft Project
1 1 (100.00%) Progress
1 1 (100.00%) Cisco
1 1 (100.00%) Project Management
1 1 (100.00%) Service Delivery
1 1 (100.00%) Telecoms
1 1 (100.00%) IVR
1 1 (100.00%) Cost-Benefit Analysis
1 1 (100.00%) Microsoft PowerPoint
1 1 (100.00%) High Availability
1 1 (100.00%) WebEx
1 1 (100.00%) Data Centre
1 1 (100.00%) Virtual Team
1 1 (100.00%) Matrix Organization
1 1 (100.00%) Decision-Making

Cisco ICM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (100.00%) Microsoft PowerPoint
1 1 (100.00%) Microsoft Project
Communications & Networking
1 1 (100.00%) WebEx
General
1 1 (100.00%) Telecoms
Job Titles
1 1 (100.00%) Cloud Infrastructure Manager
1 1 (100.00%) Infrastructure Manager
1 1 (100.00%) Infrastructure Project Manager
1 1 (100.00%) Project Manager
Miscellaneous
1 1 (100.00%) Data Centre
1 1 (100.00%) IVR
1 1 (100.00%) Virtual Team
Processes & Methodologies
1 1 (100.00%) Cost-Benefit Analysis
1 1 (100.00%) Decision-Making
1 1 (100.00%) High Availability
1 1 (100.00%) Matrix Organization
1 1 (100.00%) Project Management
1 1 (100.00%) Service Delivery
Vendors
1 1 (100.00%) Cisco
1 1 (100.00%) Progress