Period
to 22 July 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Cisco IPCC skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Cisco IPCC over the 6 months to 22 July 2018 with a comparison to the same period in the previous 2 years.

Cisco IP Contact Center (IPCC)
UK
6 months to
22 Jul 2018
Same period 2017 Same period 2016
Rank 1137 1197 1244
Rank change year-on-year +60 +47 +45
Permanent jobs citing Cisco IPCC 30 7 39
As % of all permanent IT jobs advertised in the UK 0.017% 0.004% 0.019%
As % of the Systems Management category 0.17% 0.044% 0.22%
Number of salaries quoted 10 2 26
UK median annual salary £42,500 £42,500 £51,250
Median salary % change year-on-year - -17.07% +13.89%
10th Percentile £38,125 £41,250 £26,719
90th Percentile £46,250 £43,750 £68,750
UK excluding London median annual salary £42,500 - £46,000

Cisco IPCC is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Permanent vacancies with a requirement for systems management skills 17,841 15,941 17,895
As % of all permanent IT jobs advertised in the UK 10.29% 8.92% 8.84%
Number of salaries quoted 14,115 12,853 14,503
UK median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +5.26%
10th Percentile £31,250 £30,138 £30,500
90th Percentile £85,000 £82,500 £75,000
UK excluding London median annual salary £47,500 £45,000 £42,500
% change year-on-year +5.56% +5.88% -

Cisco IPCC
Job Vacancy Trend

Job postings citing Cisco IPCC as a percentage of all IT jobs advertised.

Job vacancy trend for Cisco IPCC in the UK

Cisco IPCC
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco IPCC.

Salary trend for Cisco IPCC in the UK

Cisco IPCC
Top 6 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Cisco IPCC within the UK over the 6 months to 22 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +64 30 £42,500 -
UK excluding London +32 29 £42,500 -
South East +26 24 £42,500 -
West Midlands - 5 - -
Midlands - 5 - -
London - 1 £35,000 -

For the 6 months to 22 July 2018, IT jobs citing Cisco IPCC also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Cisco IPCC.

1 23 (76.67%) Internet
2 21 (70.00%) HP
2 21 (70.00%) VoIP
2 21 (70.00%) Cisco
2 21 (70.00%) Wi-Fi
2 21 (70.00%) Logistics
2 21 (70.00%) Incident Management
2 21 (70.00%) Riverbed
2 21 (70.00%) SolarWinds
2 21 (70.00%) Aruba
2 21 (70.00%) Zscaler
3 14 (46.67%) Service Management
3 14 (46.67%) Analytical Skills
4 10 (33.33%) Problem-Solving
5 9 (30.00%) Problem Management
5 9 (30.00%) Collaborative Working
5 9 (30.00%) Root Cause Analysis
6 5 (16.67%) ServiceNow
6 5 (16.67%) ITIL V3
6 5 (16.67%) CMDB
6 5 (16.67%) Matrix Organization
6 5 (16.67%) Customer Requirements
6 5 (16.67%) Performance Metrics
6 5 (16.67%) Due Diligence
6 5 (16.67%) Release Management
6 5 (16.67%) SCCM
6 5 (16.67%) Configuration Management
6 5 (16.67%) ITIL
7 4 (13.33%) Data Analysis
7 4 (13.33%) Finance

Cisco IPCC
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 23 (76.67%) Internet
2 21 (70.00%) VoIP
2 21 (70.00%) Wi-Fi
3 1 (3.33%) ATM
3 1 (3.33%) IP Telephony
3 1 (3.33%) LAN
3 1 (3.33%) SAN
3 1 (3.33%) WAN
3 1 (3.33%) Wireless
General
1 4 (13.33%) Finance
2 3 (10.00%) Telecoms
3 2 (6.67%) Retail
4 1 (3.33%) Brand Awareness
Job Titles
1 20 (66.67%) Network Engineer
2 10 (33.33%) VoIP Engineer
3 9 (30.00%) Voice Engineer
3 9 (30.00%) Voice Network Engineer
4 4 (13.33%) Operations Manager
4 4 (13.33%) Service Manager
4 4 (13.33%) Service Operations Manager
5 3 (10.00%) Account Manager
5 3 (10.00%) Enterprise Account Manager
5 3 (10.00%) Storage Manager
6 2 (6.67%) NOC Engineer
7 1 (3.33%) Change and Configuration Manager
7 1 (3.33%) Change and Release Manager
7 1 (3.33%) Change Manager
7 1 (3.33%) Configuration and Release Manager
7 1 (3.33%) Configuration Manager
7 1 (3.33%) Release and Configuration Manager
7 1 (3.33%) Release Manager
Miscellaneous
1 14 (46.67%) Analytical Skills
2 5 (16.67%) CMDB
3 3 (10.00%) Data Centre
3 3 (10.00%) Self-Motivation
Processes & Methodologies
1 21 (70.00%) Incident Management
1 21 (70.00%) Logistics
2 14 (46.67%) Service Management
3 10 (33.33%) Problem-Solving
4 9 (30.00%) Collaborative Working
4 9 (30.00%) Problem Management
4 9 (30.00%) Root Cause Analysis
5 5 (16.67%) Configuration Management
5 5 (16.67%) Customer Requirements
5 5 (16.67%) Due Diligence
5 5 (16.67%) ITIL
5 5 (16.67%) ITIL V3
5 5 (16.67%) Matrix Organization
5 5 (16.67%) Performance Metrics
5 5 (16.67%) Release Management
6 4 (13.33%) Continuous Improvement
6 4 (13.33%) Data Analysis
7 1 (3.33%) Capacity Planning
7 1 (3.33%) Network Management
Qualifications
1 3 (10.00%) Degree
2 1 (3.33%) CCNA
2 1 (3.33%) CCNP
2 1 (3.33%) Cisco Certification
Systems Management
1 5 (16.67%) SCCM
Vendors
1 21 (70.00%) Aruba
1 21 (70.00%) Cisco
1 21 (70.00%) HP
1 21 (70.00%) Riverbed
1 21 (70.00%) SolarWinds
1 21 (70.00%) Zscaler
2 5 (16.67%) ServiceNow
3 1 (3.33%) IBM