Period
to 25 April 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Cisco IPCC skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Cisco IPCC over the 6 months to 25 April 2018 with a comparison to the same period in the previous 2 years.

Cisco IP Contact Center (IPCC)
UK
6 months to
25 Apr 2018
Same period 2017 Same period 2016
Rank 1156 1172 1240
Rank change year-on-year +16 +68 +36
Permanent jobs citing Cisco IPCC 24 7 47
As % of all permanent IT jobs advertised in the UK 0.014% 0.004% 0.023%
As % of the Systems Management category 0.14% 0.047% 0.27%
Number of salaries quoted 7 7 32
UK median annual salary £60,000 £67,500 £46,375
Median salary % change year-on-year -11.11% +45.55% +3.06%
UK excluding London median annual salary £42,500 - £46,000

Cisco IPCC is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Permanent vacancies with a requirement for systems management skills 17,444 14,910 17,349
As % of all permanent IT jobs advertised in the UK 9.86% 8.76% 8.47%
Number of salaries quoted 13,851 12,067 14,038
UK median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +5.26%
10th Percentile £31,500 £30,750 £30,061
90th Percentile £85,000 £80,000 £75,000
UK excluding London median annual salary £47,500 £45,000 £42,500
% change year-on-year +5.56% +5.88% -

Cisco IPCC
Job Vacancy Trend

Job postings citing Cisco IPCC as a percentage of all IT jobs advertised.

Job vacancy trend for Cisco IPCC in the UK

Cisco IPCC
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco IPCC.

Salary trend for Cisco IPCC in the UK

Cisco IPCC
Salary Histogram

The salary distribution of IT jobs citing Cisco IPCC over the 6 months to 25 April 2018.

Salary histogram for Cisco IPCC in the UK

Cisco IPCC
Top 6 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Cisco IPCC within the UK over the 6 months to 25 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 20 £40,516 -39.98% 2
UK excluding London - 17 £42,500 - 2
South East - 13 £42,500 - 2
West Midlands - 4 - -
Midlands - 4 - -
London -15 3 £39,008 -42.21%

For the 6 months to 25 April 2018, IT jobs citing Cisco IPCC also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Cisco IPCC.

1 14 (58.33%) VoIP
1 14 (58.33%) Cisco
2 12 (50.00%) Internet
3 11 (45.83%) HP
3 11 (45.83%) Wi-Fi
4 10 (41.67%) Logistics
4 10 (41.67%) Incident Management
4 10 (41.67%) Riverbed
4 10 (41.67%) SolarWinds
4 10 (41.67%) Aruba
4 10 (41.67%) Zscaler
5 9 (37.50%) Release Management
6 8 (33.33%) Data Centre
7 7 (29.17%) Self-Motivation
8 6 (25.00%) CMDB
8 6 (25.00%) ITIL
9 5 (20.83%) Configuration Management
9 5 (20.83%) Service Management
9 5 (20.83%) ServiceNow
9 5 (20.83%) ITIL V3
10 4 (16.67%) SCCM
10 4 (16.67%) Erlang
10 4 (16.67%) Cisco UCCE
10 4 (16.67%) Performance Metrics
10 4 (16.67%) CCNP Voice
10 4 (16.67%) Matrix Organization
10 4 (16.67%) Customer Requirements
10 4 (16.67%) Due Diligence
10 4 (16.67%) Telecoms
10 4 (16.67%) SLA

Cisco IPCC
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.17%) SharePoint
Applications
1 1 (4.17%) Microsoft Office
Cloud Services
1 1 (4.17%) Microsoft Azure
1 1 (4.17%) Office 365
1 1 (4.17%) Twilio
Communications & Networking
1 14 (58.33%) VoIP
2 12 (50.00%) Internet
3 11 (45.83%) Wi-Fi
4 4 (16.67%) SAN
5 1 (4.17%) LAN
5 1 (4.17%) Softphone
5 1 (4.17%) VPN
5 1 (4.17%) WAN
General
1 4 (16.67%) Telecoms
2 2 (8.33%) Legal
2 2 (8.33%) Retail
3 1 (4.17%) Brand Awareness
3 1 (4.17%) Finance
Job Titles
1 8 (33.33%) Network Engineer
2 7 (29.17%) VoIP Engineer
3 4 (16.67%) Change Manager
3 4 (16.67%) Support Specialist
4 3 (12.50%) Account Manager
4 3 (12.50%) Change and Configuration Manager
4 3 (12.50%) Change and Release Manager
4 3 (12.50%) Configuration and Release Manager
4 3 (12.50%) Configuration Manager
4 3 (12.50%) Enterprise Account Manager
4 3 (12.50%) Release and Configuration Manager
4 3 (12.50%) Release Manager
4 3 (12.50%) Storage Manager
5 2 (8.33%) NOC Engineer
6 1 (4.17%) ICT Support
6 1 (4.17%) Service Manager
6 1 (4.17%) Service Operations Manager
6 1 (4.17%) Team Leader
6 1 (4.17%) Technical Specialist
6 1 (4.17%) Voice Network Engineer
Libraries, Frameworks & Software Standards
1 1 (4.17%) .NET
1 1 (4.17%) Ajax
1 1 (4.17%) JSON
1 1 (4.17%) REST
1 1 (4.17%) SOAP
1 1 (4.17%) Web Services
1 1 (4.17%) XML
Miscellaneous
1 8 (33.33%) Data Centre
2 7 (29.17%) Self-Motivation
3 6 (25.00%) CMDB
4 3 (12.50%) Analytical Skills
5 2 (8.33%) Freedom of Information
5 2 (8.33%) Management Information System
6 1 (4.17%) Fat Client
6 1 (4.17%) Replication
6 1 (4.17%) Tandem
6 1 (4.17%) Thin Client
6 1 (4.17%) Video Conferencing
Operating Systems
1 2 (8.33%) Windows
Processes & Methodologies
1 10 (41.67%) Incident Management
1 10 (41.67%) Logistics
2 9 (37.50%) Release Management
3 6 (25.00%) ITIL
4 5 (20.83%) Configuration Management
4 5 (20.83%) ITIL V3
4 5 (20.83%) Service Management
5 4 (16.67%) Customer Requirements
5 4 (16.67%) Due Diligence
5 4 (16.67%) Matrix Organization
5 4 (16.67%) Performance Metrics
5 4 (16.67%) Validation
6 2 (8.33%) Continuous Improvement
6 2 (8.33%) Data Protection
6 2 (8.33%) Problem Management
6 2 (8.33%) Service Delivery
7 1 (4.17%) Analytics
7 1 (4.17%) Information Assurance
7 1 (4.17%) Root Cause Analysis
7 1 (4.17%) User Stories
Programming Languages
1 4 (16.67%) Erlang
2 1 (4.17%) C#
2 1 (4.17%) Java
2 1 (4.17%) JavaScript
2 1 (4.17%) PowerShell
2 1 (4.17%) VBScript
Qualifications
1 4 (16.67%) CCIE
1 4 (16.67%) CCNA
1 4 (16.67%) CCNP
1 4 (16.67%) CCNP Voice
1 4 (16.67%) CCVP
1 4 (16.67%) Cisco Certification
2 3 (12.50%) Degree
3 1 (4.17%) MCP
3 1 (4.17%) Microsoft Certification
3 1 (4.17%) SC Cleared
3 1 (4.17%) Security Cleared
Quality Assurance & Compliance
1 4 (16.67%) SLA
System Software
1 2 (8.33%) Active Directory
2 1 (4.17%) XenApp
Systems Management
1 4 (16.67%) Cisco UCCE
1 4 (16.67%) SCCM
2 1 (4.17%) Single Sign-On
Vendors
1 14 (58.33%) Cisco
2 11 (45.83%) HP
3 10 (41.67%) Aruba
3 10 (41.67%) Riverbed
3 10 (41.67%) SolarWinds
3 10 (41.67%) Zscaler
4 5 (20.83%) ServiceNow
5 1 (4.17%) Citrix
5 1 (4.17%) Microsoft