Period
to 21 October 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Cisco IPCC skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Cisco IPCC over the 6 months to 21 October 2017 with a comparison to the same period in the previous 2 years.

Cisco IP Contact Center (IPCC)
UK
6 months to
21 Oct 2017
Same period 2016 Same period 2015
Rank 1160 1199 1247
Rank change year-on-year +39 +48 +55
Permanent jobs citing Cisco IPCC 18 23 55
As % of all permanent IT jobs advertised in the UK 0.010% 0.012% 0.025%
As % of the Systems Management category 0.12% 0.14% 0.33%
Number of salaries quoted 8 16 32
UK median annual salary £55,000 £65,000 £50,500
Median salary % change year-on-year -15.38% +28.71% +12.22%
10th Percentile £41,250 £47,500 £33,750
90th Percentile £60,000 £69,375 £67,500
UK excluding London median annual salary - £60,000 £55,000
% change year-on-year - +9.09% +22.22%

Cisco IPCC is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Permanent vacancies with a requirement for systems management skills 15415 16525 16789
As % of all permanent IT jobs advertised in the UK 8.86% 8.65% 7.66%
Number of salaries quoted 12597 13351 13567
UK median annual salary £52,500 £50,000 £48,000
Median salary % change year-on-year +5.00% +4.17% +3.23%
10th Percentile £31,250 £31,250 £29,750
90th Percentile £81,250 £77,500 £73,950
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% +6.25%

Cisco IPCC
Job Vacancy Trend

Job postings citing Cisco IPCC as a percentage of all IT jobs advertised.

Job vacancy trend for Cisco IPCC in the UK

Cisco IPCC
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco IPCC.

Salary trend for Cisco IPCC in the UK

Cisco IPCC
Salary Histogram

The salary distribution of IT jobs citing Cisco IPCC over the 6 months to 21 October 2017.

Salary histogram for Cisco IPCC in the UK

Cisco IPCC
Top 5 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Cisco IPCC within the UK over the 6 months to 21 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 4 - - 1
UK excluding London +39 4 - -
Midlands +42 3 - -
West Midlands - 3 - -
South East +50 1 - -

For the 6 months to 21 October 2017, IT jobs citing Cisco IPCC also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Cisco IPCC.

1 17 (94.44%) Data Centre
2 16 (88.89%) Cisco UCCE
2 16 (88.89%) Cisco
3 15 (83.33%) SLA
3 15 (83.33%) VoIP
3 15 (83.33%) CCIE
3 15 (83.33%) CCNP
3 15 (83.33%) CCNA
3 15 (83.33%) Cisco Certification
3 15 (83.33%) SAN
3 15 (83.33%) Validation
3 15 (83.33%) CCVP
3 15 (83.33%) Release Management
3 15 (83.33%) Erlang
3 15 (83.33%) CCNP Voice
4 6 (33.33%) Billing
5 3 (16.67%) Service Management
5 3 (16.67%) ITIL
6 2 (11.11%) Service Delivery
6 2 (11.11%) Change Management
6 2 (11.11%) ITSM
6 2 (11.11%) Incident Management
6 2 (11.11%) Problem Management
6 2 (11.11%) Matrix Management
6 2 (11.11%) Line Management
6 2 (11.11%) Customer Requirements
7 1 (5.56%) Proactive Monitoring
7 1 (5.56%) Windows 10
7 1 (5.56%) Threat Analysis
7 1 (5.56%) Windows 7

Cisco IPCC
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (5.56%) Microsoft Office
Communications & Networking
1 15 (83.33%) SAN
1 15 (83.33%) VoIP
2 1 (5.56%) Firewall
2 1 (5.56%) Symposium
2 1 (5.56%) TCP/IP
2 1 (5.56%) Unified Communications
General
1 6 (33.33%) Billing
Job Titles
1 15 (83.33%) Support Specialist
2 12 (66.67%) Network Specialist
2 12 (66.67%) Network Support
2 12 (66.67%) Network Support Specialist
3 2 (11.11%) Service Manager
3 2 (11.11%) Technical Leader
3 2 (11.11%) Technical Manager
3 2 (11.11%) Technical Services Manager
4 1 (5.56%) Network Engineer
4 1 (5.56%) Senior Network Engineer
4 1 (5.56%) Senior Technical Engineer
4 1 (5.56%) Technical Engineer
Miscellaneous
1 17 (94.44%) Data Centre
Operating Systems
1 1 (5.56%) Windows
1 1 (5.56%) Windows 10
1 1 (5.56%) Windows 7
1 1 (5.56%) Windows Server 2008
1 1 (5.56%) Windows Server 2012
Processes & Methodologies
1 15 (83.33%) Release Management
1 15 (83.33%) Validation
2 3 (16.67%) ITIL
2 3 (16.67%) Service Management
3 2 (11.11%) Change Management
3 2 (11.11%) Customer Requirements
3 2 (11.11%) Incident Management
3 2 (11.11%) ITSM
3 2 (11.11%) Line Management
3 2 (11.11%) Matrix Management
3 2 (11.11%) Problem Management
3 2 (11.11%) Service Delivery
4 1 (5.56%) Capacity Planning
4 1 (5.56%) Change Control
4 1 (5.56%) Network Monitoring
4 1 (5.56%) Performance Tuning
4 1 (5.56%) Proactive Monitoring
4 1 (5.56%) Threat Analysis
Programming Languages
1 15 (83.33%) Erlang
Qualifications
1 15 (83.33%) CCIE
1 15 (83.33%) CCNA
1 15 (83.33%) CCNP
1 15 (83.33%) CCNP Voice
1 15 (83.33%) CCVP
1 15 (83.33%) Cisco Certification
Quality Assurance & Compliance
1 15 (83.33%) SLA
Systems Management
1 16 (88.89%) Cisco UCCE
2 1 (5.56%) Cisco CUCM
2 1 (5.56%) SCCM
Vendors
1 16 (88.89%) Cisco
2 1 (5.56%) F5
2 1 (5.56%) Microsoft