Period
to 21 January 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Cisco IPCC skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Cisco IPCC over the 6 months to 21 January 2018 with a comparison to the same period in the previous 2 years.

Cisco IP Contact Center (IPCC)
UK
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 1158 1164 1229
Rank change year-on-year +6 +65 +37
Permanent jobs citing Cisco IPCC 21 16 55
As % of all permanent IT jobs advertised in the UK 0.012% 0.009% 0.026%
As % of the Systems Management category 0.14% 0.11% 0.34%
Number of salaries quoted 13 15 34
UK median annual salary £60,000 £67,500 £52,000
Median salary % change year-on-year -11.11% +29.81% +38.67%
UK excluding London median annual salary - £50,250 £52,500
% change year-on-year - -4.29% +5.00%

Cisco IPCC is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Permanent vacancies with a requirement for systems management skills 15,180 14,996 16,309
As % of all permanent IT jobs advertised in the UK 8.83% 8.52% 7.83%
Number of salaries quoted 12,380 12,142 13,354
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +6.38%
10th Percentile £31,250 £31,250 £30,000
90th Percentile £81,250 £78,750 £75,000
UK excluding London median annual salary £46,000 £45,000 £42,750
% change year-on-year +2.22% +5.26% +4.27%

Cisco IPCC
Job Vacancy Trend

Job postings citing Cisco IPCC as a percentage of all IT jobs advertised.

Job vacancy trend for Cisco IPCC in the UK

Cisco IPCC
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco IPCC.

Salary trend for Cisco IPCC in the UK

Cisco IPCC
Salary Histogram

The salary distribution of IT jobs citing Cisco IPCC over the 6 months to 21 January 2018.

Salary histogram for Cisco IPCC in the UK

Cisco IPCC
Top 5 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Cisco IPCC within the UK over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 9 £40,516 -39.98%
Midlands +33 5 - -
UK excluding London +10 5 - -
West Midlands - 5 - -
London -5 4 £40,516 -39.98%

For the 6 months to 21 January 2018, IT jobs citing Cisco IPCC also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Cisco IPCC.

1 16 (76.19%) Release Management
2 15 (71.43%) Data Centre
3 13 (61.90%) Cisco UCCE
3 13 (61.90%) SLA
3 13 (61.90%) Cisco
4 12 (57.14%) Cisco Certification
4 12 (57.14%) CCIE
4 12 (57.14%) CCNP
4 12 (57.14%) CCNA
4 12 (57.14%) SAN
4 12 (57.14%) VoIP
4 12 (57.14%) Validation
4 12 (57.14%) CCVP
4 12 (57.14%) Erlang
4 12 (57.14%) CCNP Voice
5 8 (38.10%) ITIL
6 6 (28.57%) Service Management
7 5 (23.81%) Service Delivery
8 4 (19.05%) CMDB
8 4 (19.05%) Problem Management
8 4 (19.05%) ITIL V3
8 4 (19.05%) Customer Requirements
8 4 (19.05%) ITSM
8 4 (19.05%) Change Management
8 4 (19.05%) Configuration Management
8 4 (19.05%) Windows
9 3 (14.29%) Management Information System
9 3 (14.29%) Legal
9 3 (14.29%) Freedom of Information
9 3 (14.29%) Incident Management

Cisco IPCC
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.76%) SharePoint
Applications
1 2 (9.52%) Microsoft Office
Cloud Services
1 1 (4.76%) Microsoft Azure
1 1 (4.76%) Office 365
1 1 (4.76%) Twilio
Communications & Networking
1 12 (57.14%) SAN
1 12 (57.14%) VoIP
2 1 (4.76%) Firewall
2 1 (4.76%) LAN
2 1 (4.76%) Softphone
2 1 (4.76%) Symposium
2 1 (4.76%) TCP/IP
2 1 (4.76%) VPN
2 1 (4.76%) WAN
2 1 (4.76%) Wi-Fi
General
1 3 (14.29%) Billing
1 3 (14.29%) Legal
2 2 (9.52%) Telecoms
Job Titles
1 12 (57.14%) Support Specialist
2 5 (23.81%) Network Specialist
2 5 (23.81%) Network Support
2 5 (23.81%) Network Support Specialist
3 3 (14.29%) Change Manager
3 3 (14.29%) Service Manager
4 2 (9.52%) Change and Configuration Manager
4 2 (9.52%) Change and Release Manager
4 2 (9.52%) Configuration and Release Manager
4 2 (9.52%) Configuration Manager
4 2 (9.52%) ICT Manager
4 2 (9.52%) Release and Configuration Manager
4 2 (9.52%) Release Manager
4 2 (9.52%) Technical Leader
4 2 (9.52%) Technical Manager
4 2 (9.52%) Technical Services Manager
5 1 (4.76%) ICT Service Delivery Manager
5 1 (4.76%) ICT Support
5 1 (4.76%) Network Engineer
5 1 (4.76%) Senior Technical Engineer
Libraries, Frameworks & Software Standards
1 1 (4.76%) .NET
1 1 (4.76%) Ajax
1 1 (4.76%) JSON
1 1 (4.76%) REST
1 1 (4.76%) SOAP
1 1 (4.76%) Web Services
1 1 (4.76%) XML
Miscellaneous
1 15 (71.43%) Data Centre
2 4 (19.05%) CMDB
3 3 (14.29%) Freedom of Information
3 3 (14.29%) Management Information System
4 2 (9.52%) Analytical Skills
5 1 (4.76%) Fat Client
5 1 (4.76%) Replication
5 1 (4.76%) Tandem
5 1 (4.76%) Thin Client
5 1 (4.76%) Video Conferencing
Operating Systems
1 4 (19.05%) Windows
2 1 (4.76%) Windows 10
2 1 (4.76%) Windows 7
2 1 (4.76%) Windows Server 2008
2 1 (4.76%) Windows Server 2012
Processes & Methodologies
1 16 (76.19%) Release Management
2 12 (57.14%) Validation
3 8 (38.10%) ITIL
4 6 (28.57%) Service Management
5 5 (23.81%) Service Delivery
6 4 (19.05%) Change Management
6 4 (19.05%) Configuration Management
6 4 (19.05%) Customer Requirements
6 4 (19.05%) ITIL V3
6 4 (19.05%) ITSM
6 4 (19.05%) Problem Management
7 3 (14.29%) Data Protection
7 3 (14.29%) Incident Management
7 3 (14.29%) Matrix Management
8 2 (9.52%) Analytical Thinking
8 2 (9.52%) Continuous Improvement
8 2 (9.52%) Information Assurance
8 2 (9.52%) Line Management
8 2 (9.52%) Matrix Organization
8 2 (9.52%) Proactive Management
Programming Languages
1 12 (57.14%) Erlang
2 1 (4.76%) C#
2 1 (4.76%) Java
2 1 (4.76%) JavaScript
2 1 (4.76%) PowerShell
2 1 (4.76%) VBScript
Qualifications
1 12 (57.14%) CCIE
1 12 (57.14%) CCNA
1 12 (57.14%) CCNP
1 12 (57.14%) CCNP Voice
1 12 (57.14%) CCVP
1 12 (57.14%) Cisco Certification
2 2 (9.52%) SC Cleared
2 2 (9.52%) Security Cleared
3 1 (4.76%) Degree
3 1 (4.76%) MCP
3 1 (4.76%) Microsoft Certification
Quality Assurance & Compliance
1 13 (61.90%) SLA
System Software
1 2 (9.52%) Active Directory
2 1 (4.76%) XenApp
Systems Management
1 13 (61.90%) Cisco UCCE
2 3 (14.29%) SCCM
3 1 (4.76%) Cisco CUCM
Vendors
1 13 (61.90%) Cisco
2 3 (14.29%) ServiceNow
3 2 (9.52%) Microsoft
4 1 (4.76%) Citrix
4 1 (4.76%) F5
4 1 (4.76%) HP