Period
to 19 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Cisco IPCC skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Cisco IPCC over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Cisco IP Contact Center (IPCC)
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 1175 1200 1246
Rank change year-on-year +25 +46 +43
Permanent jobs citing Cisco IPCC 23 18 62
As % of all permanent IT jobs advertised in the UK 0.013% 0.010% 0.028%
As % of the Systems Management category 0.15% 0.11% 0.37%
Number of salaries quoted 13 13 32
UK median annual salary £55,000 £65,000 £52,000
Median salary % change year-on-year -15.38% +25.00% +15.56%
10th Percentile £41,250 £45,500 £33,750
90th Percentile £60,000 £69,750 £72,000
UK excluding London median annual salary - £55,000 £55,000

Cisco IPCC is in the Systems Management category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for systems management skills.

All Systems Management Skills
UK
Permanent vacancies with a requirement for systems management skills 15624 16384 16806
As % of all permanent IT jobs advertised in the UK 8.76% 8.68% 7.69%
Number of salaries quoted 12816 13235 13640
UK median annual salary £52,500 £50,000 £49,500
Median salary % change year-on-year +5.00% +1.01% +4.21%
10th Percentile £31,250 £31,250 £30,000
90th Percentile £81,250 £77,500 £75,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% +4.94%

Cisco IPCC
Job Vacancy Trend

Job postings citing Cisco IPCC as a percentage of all IT jobs advertised.

Job vacancy trend for Cisco IPCC in the UK

Cisco IPCC
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco IPCC.

Salary trend for Cisco IPCC in the UK

Cisco IPCC
Salary Histogram

The salary distribution of IT jobs citing Cisco IPCC over the 6 months to 19 November 2017.

Salary histogram for Cisco IPCC in the UK

Cisco IPCC
Top 6 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Cisco IPCC within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 6 £42,758 -34.22%
UK excluding London +36 4 - -
Midlands +37 3 - -
West Midlands - 3 - -
London -2 2 £42,758 -36.65%
South East +51 1 - -

For the 6 months to 19 November 2017, IT jobs citing Cisco IPCC also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Cisco IPCC.

1 20 (86.96%) Release Management
1 20 (86.96%) Data Centre
2 19 (82.61%) Cisco UCCE
2 19 (82.61%) SLA
2 19 (82.61%) Cisco
3 18 (78.26%) VoIP
3 18 (78.26%) CCIE
3 18 (78.26%) CCNP
3 18 (78.26%) CCNA
3 18 (78.26%) Cisco Certification
3 18 (78.26%) SAN
3 18 (78.26%) Validation
3 18 (78.26%) CCVP
3 18 (78.26%) Erlang
3 18 (78.26%) CCNP Voice
4 6 (26.09%) Billing
5 5 (21.74%) ITIL
6 4 (17.39%) Service Management
6 4 (17.39%) Service Delivery
6 4 (17.39%) Change Management
7 3 (13.04%) ITSM
7 3 (13.04%) Incident Management
7 3 (13.04%) Problem Management
7 3 (13.04%) Matrix Management
8 2 (8.70%) Data Protection
8 2 (8.70%) Supplier Management
8 2 (8.70%) Freedom of Information
8 2 (8.70%) Information Assurance
8 2 (8.70%) Line Management
8 2 (8.70%) ITIL V3

Cisco IPCC
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (4.35%) Microsoft Office
Communications & Networking
1 18 (78.26%) SAN
1 18 (78.26%) VoIP
2 1 (4.35%) Firewall
2 1 (4.35%) Symposium
2 1 (4.35%) TCP/IP
2 1 (4.35%) Unified Communications
General
1 6 (26.09%) Billing
2 2 (8.70%) Legal
2 2 (8.70%) Telecoms
Job Titles
1 18 (78.26%) Support Specialist
2 12 (52.17%) Network Specialist
2 12 (52.17%) Network Support
2 12 (52.17%) Network Support Specialist
3 3 (13.04%) Service Manager
4 2 (8.70%) ICT Manager
4 2 (8.70%) Technical Leader
4 2 (8.70%) Technical Manager
4 2 (8.70%) Technical Services Manager
5 1 (4.35%) Change Manager
5 1 (4.35%) Delivery Manager
5 1 (4.35%) ICT Service Delivery Manager
5 1 (4.35%) Network Engineer
5 1 (4.35%) Senior Network Engineer
5 1 (4.35%) Senior Technical Engineer
5 1 (4.35%) Services Delivery Manager
5 1 (4.35%) Technical Engineer
Miscellaneous
1 20 (86.96%) Data Centre
2 2 (8.70%) Freedom of Information
2 2 (8.70%) Management Information System
3 1 (4.35%) Analytical Skills
Operating Systems
1 2 (8.70%) Windows
2 1 (4.35%) Windows 10
2 1 (4.35%) Windows 7
2 1 (4.35%) Windows Server 2008
2 1 (4.35%) Windows Server 2012
Processes & Methodologies
1 20 (86.96%) Release Management
2 18 (78.26%) Validation
3 5 (21.74%) ITIL
4 4 (17.39%) Change Management
4 4 (17.39%) Service Delivery
4 4 (17.39%) Service Management
5 3 (13.04%) Incident Management
5 3 (13.04%) ITSM
5 3 (13.04%) Matrix Management
5 3 (13.04%) Problem Management
6 2 (8.70%) Continuous Improvement
6 2 (8.70%) Customer Requirements
6 2 (8.70%) Data Protection
6 2 (8.70%) Information Assurance
6 2 (8.70%) ITIL V3
6 2 (8.70%) Line Management
6 2 (8.70%) Proactive Management
6 2 (8.70%) Project Management
6 2 (8.70%) Supplier Management
7 1 (4.35%) Proactive Monitoring
Programming Languages
1 18 (78.26%) Erlang
Qualifications
1 18 (78.26%) CCIE
1 18 (78.26%) CCNA
1 18 (78.26%) CCNP
1 18 (78.26%) CCNP Voice
1 18 (78.26%) CCVP
1 18 (78.26%) Cisco Certification
2 1 (4.35%) Degree
2 1 (4.35%) SC Cleared
2 1 (4.35%) Security Cleared
Quality Assurance & Compliance
1 19 (82.61%) SLA
Systems Management
1 19 (82.61%) Cisco UCCE
2 1 (4.35%) Cisco CUCM
2 1 (4.35%) SCCM
Vendors
1 19 (82.61%) Cisco
2 1 (4.35%) F5
2 1 (4.35%) Microsoft