Customer Support Analyst
UK
The median Customer Support Analyst salary in the UK is £27,500 per year according to job vacancies posted during the 6 months to 18 April 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 18 Apr 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 889 | 997 | 1204 |
| Rank change year-on-year | +108 | +207 | -323 |
| Permanent jobs requiring a Customer Support Analyst | 8 | 4 | 7 |
| As % of all permanent jobs advertised in the UK | 0.008% | 0.004% | 0.005% |
| As % of the Job Titles category | 0.009% | 0.004% | 0.005% |
| Number of salaries quoted | 8 | 2 | 4 |
| 10th Percentile | £22,150 | £22,125 | - |
| 25th Percentile | £25,188 | £23,438 | £18,999 |
| Median annual salary (50th Percentile) | £27,500 | £26,250 | £23,500 |
| Median % change year-on-year | +4.76% | +11.70% | -18.26% |
| 75th Percentile | £35,938 | £28,438 | £28,500 |
| 90th Percentile | £57,500 | £29,375 | £29,400 |
| UK excluding London median annual salary | £27,000 | £22,500 | £19,000 |
| % change year-on-year | +20.00% | +18.42% | -40.63% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 92,025 | 97,996 | 146,640 |
| % of permanent jobs with a recognized job title | 94.63% | 91.64% | 96.02% |
| Number of salaries quoted | 66,479 | 61,282 | 85,815 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £53,000 | £60,000 | £60,000 |
| Median % change year-on-year | -11.67% | - | +9.09% |
| 75th Percentile | £71,250 | £81,250 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £96,250 |
| UK excluding London median annual salary | £50,000 | £52,500 | £50,000 |
| % change year-on-year | -4.76% | +5.00% | +5.26% |
Customer Support Analyst
Job Vacancy Trend
Job postings that featured Customer Support Analyst in the job title as a proportion of all IT jobs advertised.
Customer Support Analyst
Salary Trend
3-month moving average salary quoted in jobs citing Customer Support Analyst.
Customer Support Analyst
Salary Histogram
Salary distribution for jobs citing Customer Support Analyst over the 6 months to 18 April 2024.
Customer Support Analyst
Top 9 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the UK over the 6 months to 18 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +138 | 8 | £27,500 | +4.76% | 4 |
| UK excluding London | +20 | 6 | £27,000 | +20.00% | 4 |
| South East | - | 3 | £27,500 | - | 1 |
| London | +157 | 2 | £55,000 | +83.33% | 1 |
| Work from Home | +99 | 2 | £25,250 | +12.22% | 2 |
| West Midlands | +44 | 2 | £22,000 | -2.22% | 1 |
| Midlands | +14 | 2 | £22,000 | -2.22% | 1 |
| North West | - | 1 | £26,500 | - | |
| North of England | - | 1 | £26,500 | - | 1 |
Customer Support Analyst Skill Set
Top 25 Co-occurring Skills and Capabilities
For the 6 months to 18 April 2024, Customer Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Customer Support Analyst in the job title.
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Customer Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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