Desktop Support
UK

The median Desktop Support salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 588 549 719
Rank change year-on-year -39 +170 -39
Permanent jobs requiring a Desktop Support 325 503 537
As % of all permanent jobs advertised in the UK 0.33% 0.48% 0.35%
As % of the Job Titles category 0.35% 0.52% 0.36%
Number of salaries quoted 274 417 448
10th Percentile £25,325 £24,000 £24,750
25th Percentile £27,625 £26,250 £27,500
Median annual salary (50th Percentile) £32,500 £32,000 £33,000
Median % change year-on-year +1.56% -3.03% +1.54%
75th Percentile £40,000 £38,000 £42,500
90th Percentile £52,500 £47,500 £53,750
UK excluding London median annual salary £29,000 £27,500 £28,000
% change year-on-year +5.45% -1.79% -6.67%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,682 96,623 147,884
% of permanent jobs with a recognized job title 94.63% 91.57% 96.06%
Number of salaries quoted 66,673 60,571 85,427
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

Salary distribution for jobs citing Desktop Support over the 6 months to 24 April 2024.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -25 291 £32,500 +1.56% 52
UK excluding London -63 200 £29,000 +5.45% 32
London +77 120 £41,500 +9.21% 29
South East -21 52 £30,000 +2.04% 3
Work from Home +50 41 £42,500 +21.43% 7
South West -33 41 £29,440 +7.05% 8
North of England +22 31 £28,000 +8.36% 3
Midlands +10 28 £29,500 +6.31% 2
North West -10 22 £27,000 +4.49% 2
East of England +5 19 £24,240 -23.19% 5
East Midlands -9 17 £31,000 +3.33% 2
Scotland -51 15 £24,240 -46.13% 11
Wales +16 13 £28,290 +2.87%
West Midlands +30 11 £27,000 +1.89%
Yorkshire +86 9 £32,500 +25.00%
Northern Ireland - 1 £35,000 -

Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 24 April 2024, Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 231 (71.08%) Windows
2 212 (65.23%) Microsoft
3 196 (60.31%) Active Directory
4 151 (46.46%) Microsoft 365
5 120 (36.92%) Microsoft Office
6 118 (36.31%) Social Skills
7 98 (30.15%) Windows 10
8 94 (28.92%) Finance
9 75 (23.08%) ITIL
10 74 (22.77%) Customer Service
11 71 (21.85%) Problem-Solving
11 71 (21.85%) Azure
12 63 (19.38%) Microsoft Intune
13 62 (19.08%) Microsoft Exchange
14 59 (18.15%) SCCM
15 56 (17.23%) Security Cleared
16 52 (16.00%) Entra ID
17 51 (15.69%) Driving Licence
18 50 (15.38%) Degree
19 43 (13.23%) Break/Fix
20 39 (12.00%) Asset Management
21 37 (11.38%) DNS
22 35 (10.77%) Windows 7
22 35 (10.77%) Smartphone
23 34 (10.46%) SLA
24 33 (10.15%) Microsoft Certification
24 33 (10.15%) ServiceNow
25 32 (9.85%) Remote Desktop
25 32 (9.85%) Organisational Skills
25 32 (9.85%) Mac OS

Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 62 (19.08%) Microsoft Exchange
2 14 (4.31%) SharePoint
3 6 (1.85%) Skype for Business
4 2 (0.62%) Exchange Server 2010
5 1 (0.31%) CMS
Applications
1 120 (36.92%) Microsoft Office
2 31 (9.54%) Microsoft Excel
3 29 (8.92%) Microsoft PowerPoint
Business Applications
1 4 (1.23%) Eikon
Cloud Services
1 151 (46.46%) Microsoft 365
2 71 (21.85%) Azure
3 52 (16.00%) Entra ID
4 31 (9.54%) OneDrive
5 10 (3.08%) Mimecast
6 7 (2.15%) WhatsApp
7 4 (1.23%) AWS
8 2 (0.62%) Slack
9 1 (0.31%) GCP
9 1 (0.31%) PaaS
9 1 (0.31%) SaaS
Communications & Networking
1 37 (11.38%) DNS
2 32 (9.85%) Remote Desktop
3 23 (7.08%) Network Security
4 22 (6.77%) LAN
5 20 (6.15%) Wi-Fi
6 17 (5.23%) TCP/IP
7 13 (4.00%) DHCP
8 10 (3.08%) Skype
9 9 (2.77%) Firewall
9 9 (2.77%) WAN
10 8 (2.46%) VPN
11 6 (1.85%) Cisco IOS
12 5 (1.54%) VoIP
13 4 (1.23%) Internet
14 3 (0.92%) Structured Cabling
14 3 (0.92%) Telepresence
14 3 (0.92%) WebEx
15 2 (0.62%) Unified Communications
15 2 (0.62%) VLAN
15 2 (0.62%) Wireless
Database & Business Intelligence
1 2 (0.62%) DTS
1 2 (0.62%) MongoDB
Development Applications
1 1 (0.31%) JIRA
1 1 (0.31%) MSI
General
1 118 (36.31%) Social Skills
2 94 (28.92%) Finance
3 32 (9.85%) Organisational Skills
4 20 (6.15%) Banking
5 14 (4.31%) Legal
6 13 (4.00%) Analytical Skills
6 13 (4.00%) Inclusion and Diversity
7 12 (3.69%) Automotive
8 11 (3.38%) Law
8 11 (3.38%) Retail
9 7 (2.15%) Telecoms
10 4 (1.23%) Front Office
11 3 (0.92%) Manufacturing
11 3 (0.92%) Multimedia
11 3 (0.92%) Pharmaceutical
12 2 (0.62%) Billing
12 2 (0.62%) Games
12 2 (0.62%) Local Government
12 2 (0.62%) Marketing
12 2 (0.62%) Public Sector
Libraries, Frameworks & Software Standards
1 1 (0.31%) CSS
1 1 (0.31%) XML
Miscellaneous
1 51 (15.69%) Driving Licence
2 35 (10.77%) Smartphone
3 30 (9.23%) Onboarding
4 22 (6.77%) Video Conferencing
5 21 (6.46%) iPhone
6 11 (3.38%) Blackberry
7 8 (2.46%) iPad
8 7 (2.15%) BYOD
9 6 (1.85%) Self-Motivation
10 4 (1.23%) Management Information System
11 3 (0.92%) Hedge funds
11 3 (0.92%) Mobile App
11 3 (0.92%) Team-Oriented Environment
12 2 (0.62%) Data Centre
12 2 (0.62%) Fat Client
12 2 (0.62%) Thin Client
13 1 (0.31%) CMDB
13 1 (0.31%) EPoS
13 1 (0.31%) Virtual Team
Operating Systems
1 231 (71.08%) Windows
2 98 (30.15%) Windows 10
3 35 (10.77%) Windows 7
4 32 (9.85%) Mac OS
5 24 (7.38%) Android
6 16 (4.92%) Windows Server
7 9 (2.77%) Apple iOS
8 6 (1.85%) Mac OS X
9 5 (1.54%) Windows Server 2008
10 4 (1.23%) Windows XP
11 1 (0.31%) Linux
11 1 (0.31%) Windows NT
11 1 (0.31%) Windows Server 2012
Processes & Methodologies
1 75 (23.08%) ITIL
2 74 (22.77%) Customer Service
3 71 (21.85%) Problem-Solving
4 43 (13.23%) Break/Fix
5 39 (12.00%) Asset Management
6 29 (8.92%) Ticket Management
7 27 (8.31%) ITSM
8 25 (7.69%) Computer Science
8 25 (7.69%) Service Delivery
9 21 (6.46%) Software Deployment
10 18 (5.54%) Proactive Maintenance
11 16 (4.92%) Service Management
12 15 (4.62%) Mobile Device Management
12 15 (4.62%) Time Management
13 12 (3.69%) Customer Requirements
13 12 (3.69%) Incident Management
13 12 (3.69%) Software Testing
14 10 (3.08%) Stakeholder Management
15 9 (2.77%) Continuous Improvement
16 7 (2.15%) Root Cause Analysis
Programming Languages
1 17 (5.23%) PowerShell
2 3 (0.92%) Python
2 3 (0.92%) SQL
3 2 (0.62%) Bash
4 1 (0.31%) JavaScript
Qualifications
1 56 (17.23%) Security Cleared
2 50 (15.38%) Degree
3 33 (10.15%) Microsoft Certification
4 27 (8.31%) A+ Certification
5 24 (7.38%) MCP
6 23 (7.08%) Computer Science Degree
6 23 (7.08%) DBS Check
7 20 (6.15%) DV Cleared
8 18 (5.54%) BPSS Clearance
8 18 (5.54%) SC Cleared
9 12 (3.69%) ITIL Certification
10 5 (1.54%) CCNA
10 5 (1.54%) Cisco Certification
11 4 (1.23%) Master's Degree
11 4 (1.23%) NVQ Level 3
12 3 (0.92%) ITIL Foundation Certificate
12 3 (0.92%) MBA
13 1 (0.31%) AWS Certification
13 1 (0.31%) MCSA
Quality Assurance & Compliance
1 34 (10.46%) SLA
2 18 (5.54%) PCI DSS
3 11 (3.38%) GDPR
4 1 (0.31%) ISO/IEC 27001
System Software
1 196 (60.31%) Active Directory
2 18 (5.54%) KVM
3 16 (4.92%) VMware Infrastructure
4 13 (4.00%) Firmware
5 10 (3.08%) Hyper-V
6 7 (2.15%) vSphere
7 4 (1.23%) Virtual Desktop
8 2 (0.62%) Terminal Services
8 2 (0.62%) XenApp
9 1 (0.31%) VMware ESXi
9 1 (0.31%) XenDesktop
Systems Management
1 63 (19.38%) Microsoft Intune
2 59 (18.15%) SCCM
3 6 (1.85%) McAfee ePO
4 2 (0.62%) Cisco CUCM
4 2 (0.62%) Jamf Pro
4 2 (0.62%) Single Sign-On
5 1 (0.31%) AirWatch
5 1 (0.31%) Backup Exec
5 1 (0.31%) NetBackup
5 1 (0.31%) Norton AntiVirus
5 1 (0.31%) Symantec Enterprise Vault
5 1 (0.31%) vCenter Server
5 1 (0.31%) WSUS
Vendors
1 212 (65.23%) Microsoft
2 33 (10.15%) ServiceNow
3 29 (8.92%) Dell
4 19 (5.85%) VMware
5 16 (4.92%) Cisco
6 15 (4.62%) Apple
6 15 (4.62%) HP
6 15 (4.62%) McAfee
7 14 (4.31%) Citrix
8 10 (3.08%) Bloomberg
8 10 (3.08%) MobileIron
9 6 (1.85%) Unisys
10 5 (1.54%) Acronis
10 5 (1.54%) Ivanti
10 5 (1.54%) Polycom
10 5 (1.54%) Sage
11 4 (1.23%) Samsung
12 3 (0.92%) iManage
13 2 (0.62%) Reuters
13 2 (0.62%) Trayport