IT Support Analyst
UK

The median IT Support Analyst salary in the UK is £32,250 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 466 574 683
Rank change year-on-year +108 +109 -67
Permanent jobs requiring an IT Support Analyst 492 463 593
As % of all permanent jobs advertised in the UK 0.50% 0.44% 0.39%
As % of the Job Titles category 0.53% 0.48% 0.40%
Number of salaries quoted 412 404 543
10th Percentile £24,250 £22,500 £21,250
25th Percentile £26,500 £25,750 £24,000
Median annual salary (50th Percentile) £32,250 £30,000 £28,500
Median % change year-on-year +7.50% +5.26% +1.79%
75th Percentile £38,750 £36,000 £35,000
90th Percentile £47,500 £42,350 £45,000
UK excluding London median annual salary £30,500 £27,500 £26,500
% change year-on-year +10.91% +3.77% +6.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,682 96,623 147,884
% of permanent jobs with a recognized job title 94.63% 91.57% 96.06%
Number of salaries quoted 66,673 60,571 85,427
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

Salary distribution for jobs citing IT Support Analyst over the 6 months to 24 April 2024.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +149 455 £32,000 +3.23% 61
UK excluding London +62 364 £30,500 +10.91% 42
South East +70 118 £32,500 +8.33% 11
London +118 116 £37,500 +7.14% 20
Work from Home +56 97 £32,000 +3.23% 11
North of England +63 75 £29,500 +15.69% 11
Midlands +32 74 £27,000 -1.82% 6
Yorkshire +112 40 £30,500 +5.17% 5
East of England +41 39 £28,750 +7.48% 6
West Midlands +40 39 £28,500 +3.64% 1
East Midlands +3 35 £26,000 -5.45% 5
South West -27 34 £26,500 -7.83% 10
North West 0 32 £28,000 +12.00% 6
Scotland -71 24 £34,500 +21.05% 1
North East +4 3 - - 1
Wales -3 1 - -

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 24 April 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 259 (52.64%) Windows
2 253 (51.42%) Microsoft 365
3 236 (47.97%) Active Directory
4 230 (46.75%) Microsoft
5 152 (30.89%) Social Skills
6 139 (28.25%) Customer Service
7 124 (25.20%) Azure
8 121 (24.59%) ITIL
9 117 (23.78%) Windows 10
10 111 (22.56%) Microsoft Office
11 105 (21.34%) Microsoft Exchange
12 98 (19.92%) Problem-Solving
13 81 (16.46%) Windows Server
14 64 (13.01%) Finance
15 58 (11.79%) SCCM
15 58 (11.79%) Service Delivery
15 58 (11.79%) VPN
15 58 (11.79%) Entra ID
16 53 (10.77%) Change Management
17 48 (9.76%) DHCP
18 47 (9.55%) WAN
18 47 (9.55%) DNS
18 47 (9.55%) Service Management
18 47 (9.55%) Degree
19 46 (9.35%) ITSM
19 46 (9.35%) VMware
19 46 (9.35%) Analytical Skills
20 44 (8.94%) Firewall
20 44 (8.94%) Agile
21 43 (8.74%) LAN

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (21.34%) Microsoft Exchange
2 40 (8.13%) SharePoint
3 9 (1.83%) IIS
4 4 (0.81%) Exchange Server 2013
5 3 (0.61%) Skype for Business
6 1 (0.20%) CMS
Applications
1 111 (22.56%) Microsoft Office
2 6 (1.22%) Microsoft Excel
3 4 (0.81%) Microsoft PowerPoint
4 1 (0.20%) S-PLUS
Business Applications
1 5 (1.02%) Carpe Diem
1 5 (1.02%) Dynamics CRM
1 5 (1.02%) Dynamics GP
2 2 (0.41%) Misys Midas
3 1 (0.20%) Elite 3E
3 1 (0.20%) Epicor Tropos
3 1 (0.20%) Sage X3
3 1 (0.20%) Visualfiles
Cloud Services
1 253 (51.42%) Microsoft 365
2 124 (25.20%) Azure
3 58 (11.79%) Entra ID
4 17 (3.46%) AWS
5 12 (2.44%) OneDrive
5 12 (2.44%) WhatsApp
6 11 (2.24%) Dynamics 365
7 10 (2.03%) Google Workspace
7 10 (2.03%) Power Platform
8 9 (1.83%) Mimecast
9 3 (0.61%) Power Automate
10 2 (0.41%) Azure Stack
10 2 (0.41%) PowerApps
10 2 (0.41%) SaaS
10 2 (0.41%) Snowflake
11 1 (0.20%) Adobe Creative Cloud
11 1 (0.20%) GCP
11 1 (0.20%) IaaS
11 1 (0.20%) PaaS
Communications & Networking
1 58 (11.79%) VPN
2 48 (9.76%) DHCP
3 47 (9.55%) DNS
3 47 (9.55%) WAN
4 44 (8.94%) Firewall
5 43 (8.74%) LAN
6 33 (6.71%) VoIP
7 29 (5.89%) TCP/IP
8 23 (4.67%) Wi-Fi
9 21 (4.27%) Internet
9 21 (4.27%) VLAN
10 11 (2.24%) WLAN
11 10 (2.03%) Broadband
12 9 (1.83%) Structured Cabling
12 9 (1.83%) Wireless
13 8 (1.63%) Cisco IOS
14 7 (1.42%) Remote Desktop
14 7 (1.42%) Skype
15 6 (1.22%) Network Security
16 5 (1.02%) Intranet
Database & Business Intelligence
1 13 (2.64%) SQL Server
2 9 (1.83%) Power BI
3 5 (1.02%) Oracle Database
3 5 (1.02%) SQL Server Integration Services
4 3 (0.61%) SQL Server Reporting Services
5 2 (0.41%) BusinessObjects
5 2 (0.41%) Crystal Reports
6 1 (0.20%) Qlik Sense
Development Applications
1 5 (1.02%) JIRA
2 1 (0.20%) Git
2 1 (0.20%) Subversion
General
1 152 (30.89%) Social Skills
2 64 (13.01%) Finance
3 46 (9.35%) Analytical Skills
4 42 (8.54%) Legal
5 38 (7.72%) Law
6 19 (3.86%) Manufacturing
7 14 (2.85%) Inclusion and Diversity
7 14 (2.85%) Retail
8 13 (2.64%) Telecoms
9 9 (1.83%) Banking
10 8 (1.63%) German Language
11 7 (1.42%) Marketing
12 6 (1.22%) Documentation Skills
12 6 (1.22%) Pharmaceutical
12 6 (1.22%) Public Sector
13 5 (1.02%) Automotive
13 5 (1.02%) Organisational Skills
14 4 (0.81%) Agriculture
15 3 (0.61%) Advertising
15 3 (0.61%) Aviation
Libraries, Frameworks & Software Standards
1 6 (1.22%) OLE
2 3 (0.61%) Software Packaging
3 1 (0.20%) .NET
3 1 (0.20%) SAML
Miscellaneous
1 24 (4.88%) Fat Client
1 24 (4.88%) Thin Client
2 22 (4.47%) Self-Motivation
3 21 (4.27%) Driving Licence
4 16 (3.25%) Video Conferencing
5 13 (2.64%) Onboarding
6 10 (2.03%) iPad
7 7 (1.42%) Smartphone
8 6 (1.22%) e-Learning
8 6 (1.22%) iPhone
9 5 (1.02%) Educational Technology
9 5 (1.02%) Enterprise Software
9 5 (1.02%) Life Science
10 4 (0.81%) CMDB
10 4 (0.81%) Management Information System
11 3 (0.61%) CCTV
11 3 (0.61%) EPoS
11 3 (0.61%) Linux Command Line
11 3 (0.61%) Media Streaming
11 3 (0.61%) Team-Oriented Environment
Operating Systems
1 259 (52.64%) Windows
2 117 (23.78%) Windows 10
3 81 (16.46%) Windows Server
4 40 (8.13%) Apple iOS
5 33 (6.71%) Android
6 23 (4.67%) Linux
7 20 (4.07%) Mac OS
8 14 (2.85%) Windows Server 2019
9 8 (1.63%) Mac OS X
9 8 (1.63%) Windows 7
10 6 (1.22%) Windows Server 2012
10 6 (1.22%) Windows Server 2016
11 5 (1.02%) Unix
12 1 (0.20%) VMS
12 1 (0.20%) Windows 8
12 1 (0.20%) Windows Mobile
12 1 (0.20%) Windows Server 2008
Processes & Methodologies
1 139 (28.25%) Customer Service
2 121 (24.59%) ITIL
3 98 (19.92%) Problem-Solving
4 58 (11.79%) Service Delivery
5 53 (10.77%) Change Management
6 47 (9.55%) Service Management
7 46 (9.35%) ITSM
8 44 (8.94%) Agile
9 34 (6.91%) Continuous Improvement
10 28 (5.69%) Asset Management
11 25 (5.08%) Problem Management
12 23 (4.67%) Incident Management
13 20 (4.07%) Project Planning
14 19 (3.86%) Document Management
15 16 (3.25%) Change Control
15 16 (3.25%) Cybersecurity
15 16 (3.25%) ERP
15 16 (3.25%) Mobile Device Management
15 16 (3.25%) Project Management
16 15 (3.05%) Process Improvement
Programming Languages
1 27 (5.49%) SQL
2 13 (2.64%) PowerShell
3 5 (1.02%) Bash
4 4 (0.81%) C#
4 4 (0.81%) Java
5 3 (0.61%) C
6 2 (0.41%) COBOL
Qualifications
1 47 (9.55%) Degree
2 16 (3.25%) Microsoft Certification
3 10 (2.03%) A+ Certification
3 10 (2.03%) Computer Science Degree
4 9 (1.83%) AWS Certification
5 7 (1.42%) CCNA
5 7 (1.42%) Cisco Certification
5 7 (1.42%) MCP
6 5 (1.02%) MCITP
7 4 (0.81%) Azure Certification
7 4 (0.81%) DBS Check
7 4 (0.81%) MCSE
7 4 (0.81%) Network+ Certification
7 4 (0.81%) SC Cleared
7 4 (0.81%) Security Cleared
8 3 (0.61%) ITIL Certification
9 1 (0.20%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 41 (8.33%) SLA
2 13 (2.64%) Cyber Essentials
3 12 (2.44%) ISO/IEC 27001
4 4 (0.81%) Sarbanes-Oxley
5 2 (0.41%) GDPR
5 2 (0.41%) PMO
6 1 (0.20%) Cyber Essentials PLUS
System Software
1 236 (47.97%) Active Directory
2 37 (7.52%) VMware Infrastructure
3 24 (4.88%) Virtual Desktop
4 13 (2.64%) Hyper-V
5 1 (0.20%) Virtual Machines
Systems Management
1 58 (11.79%) SCCM
2 33 (6.71%) Microsoft Intune
3 18 (3.66%) Jamf Pro
4 5 (1.02%) Systems Management Server (SMS)
5 4 (0.81%) AirWatch
5 4 (0.81%) WhatsUp Gold
6 3 (0.61%) FortiGate
6 3 (0.61%) PaperCut
7 2 (0.41%) Progress Chef
8 1 (0.20%) MobiControl
8 1 (0.20%) Single Sign-On
Vendors
1 230 (46.75%) Microsoft
2 46 (9.35%) VMware
3 37 (7.52%) Citrix
4 33 (6.71%) Cisco
5 25 (5.08%) Apple
6 18 (3.66%) ServiceNow
7 16 (3.25%) iManage
7 16 (3.25%) Meraki
8 15 (3.05%) Dell
9 14 (2.85%) Bloomberg
9 14 (2.85%) HP
10 12 (2.44%) Adobe
11 11 (2.24%) Avaya
12 10 (2.03%) Palo Alto
12 10 (2.03%) Veeam
13 7 (1.42%) Google
13 7 (1.42%) Salesforce
14 6 (1.22%) Sage
14 6 (1.22%) SAP
15 5 (1.02%) Oracle