Period
to 21 February 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 21 February 2019 with a comparison to the same period in the previous 2 years.

ITIL Version 3
UK
6 months to
21 Feb 2019
Same period 2018 Same period 2017
Rank 368 404 341
Rank change year-on-year +36 -63 +72
Permanent jobs citing ITIL V3 1,256 1,351 1,680
As % of all permanent IT jobs advertised in the UK 0.83% 0.77% 0.96%
As % of the Processes & Methodologies category 0.91% 0.83% 1.05%
Number of salaries quoted 879 912 1,298
UK median annual salary £44,400 £45,000 £45,000
Median salary % change year-on-year -1.33% - -3.23%
10th Percentile £25,750 £26,750 £27,750
90th Percentile £73,750 £67,500 £70,000
UK excluding London median annual salary £44,000 £44,853 £44,000
% change year-on-year -1.90% +1.94% +3.53%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 138,777 161,907 160,610
As % of all permanent IT jobs advertised in the UK 91.74% 91.82% 91.31%
Number of salaries quoted 109,392 131,575 132,460
UK median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £30,000 £28,750 £27,750
90th Percentile £85,000 £80,000 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL V3.

Salary trend for ITIL V3 in the UK

ITIL V3
Salary Histogram

The salary distribution of IT jobs citing ITIL V3 over the 6 months to 21 February 2019.

Salary histogram for ITIL V3 in the UK

ITIL V3
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 21 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +34 1,200 £44,500 -3.26% 125
UK excluding London +15 898 £44,000 -1.90% 97
London +6 349 £45,000 -10.00% 37
Midlands +70 271 £41,125 -2.08% 20
South East +31 242 £47,500 +1.60% 24
West Midlands +91 212 £44,000 +4.76% 17
North of England -8 159 £50,000 +32.02% 13
South West -11 120 £42,000 -8.70% 27
North West -19 98 £50,000 +11.11% 5
East of England +70 81 £37,816 -9.96% 4
East Midlands +23 59 £35,500 -15.48% 3
Yorkshire +3 45 £45,000 +28.57% 7
Scotland -35 30 £35,000 -22.22% 7
North East +13 16 £60,578 +54.81% 1
Wales +8 10 £47,500 +18.75% 2
Northern Ireland -13 5 £23,000 -45.88%

For the 6 months to 21 February 2019, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL V3.

1 1,256 (100.00%) ITIL
2 518 (41.24%) Service Management
3 445 (35.43%) Windows
4 444 (35.35%) Microsoft
5 385 (30.65%) Service Delivery
6 354 (28.18%) Active Directory
7 275 (21.89%) VMware
8 248 (19.75%) Degree
9 239 (19.03%) ITSM
10 234 (18.63%) Windows Server
11 212 (16.88%) Analytical Skills
12 208 (16.56%) Cisco
13 207 (16.48%) Citrix
14 205 (16.32%) VMware Infrastructure
15 202 (16.08%) Firewall
16 197 (15.68%) Problem-Solving
17 196 (15.61%) SLA
18 193 (15.37%) Microsoft Azure
19 188 (14.97%) Finance
20 187 (14.89%) Office 365
21 183 (14.57%) Microsoft Certification
22 173 (13.77%) Microsoft Office
23 167 (13.30%) Security Cleared
24 166 (13.22%) Data Centre
25 161 (12.82%) Project Management
26 159 (12.66%) Continuous Improvement
27 152 (12.10%) Change Management
27 152 (12.10%) SQL
28 142 (11.31%) PRINCE2
28 142 (11.31%) Linux

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 108 (8.60%) MS Exchange
2 83 (6.61%) SharePoint
3 70 (5.57%) Exchange Server 2010
4 41 (3.26%) Exchange Server 2013
5 39 (3.11%) Skype for Business
6 27 (2.15%) IIS
7 21 (1.67%) CMS
7 21 (1.67%) Exchange Server 2007
8 19 (1.51%) Blackberry Enterprise Server
9 16 (1.27%) Apache
10 11 (0.88%) Confluence
11 10 (0.80%) BizTalk Server
12 8 (0.64%) Oracle Application Server
13 7 (0.56%) SharePoint 2013
14 4 (0.32%) Documentum
14 4 (0.32%) Oracle Workflow
14 4 (0.32%) Tomcat
15 1 (0.080%) Liferay
15 1 (0.080%) SharePoint 2010
Applications
1 173 (13.77%) Microsoft Office
2 54 (4.30%) Microsoft Excel
3 28 (2.23%) MS Visio
4 26 (2.07%) Microsoft PowerPoint
5 25 (1.99%) Microsoft Project
6 2 (0.16%) Acrobat
6 2 (0.16%) CATIA
7 1 (0.080%) Adobe Premiere
Business Applications
1 46 (3.66%) Remedy ITSM
2 12 (0.96%) Dynamics CRM
3 7 (0.56%) Dynamics AX
4 4 (0.32%) Oracle EBS
4 4 (0.32%) SAP ERP
5 3 (0.24%) Dynamics GP
5 3 (0.24%) Dynamics NAV
5 3 (0.24%) INSURE/90
5 3 (0.24%) Lawson
5 3 (0.24%) Northgate Housing
5 3 (0.24%) Oracle Financials
5 3 (0.24%) Unit4 Business World
6 2 (0.16%) Aareon QL
6 2 (0.16%) Academy Housing
6 2 (0.16%) Infor SunSystems
6 2 (0.16%) MIS ActiveH
6 2 (0.16%) OPENHousing
6 2 (0.16%) Orchard Housing
6 2 (0.16%) Salesforce.com CRM
6 2 (0.16%) SAP BPC
Cloud Services
1 193 (15.37%) Microsoft Azure
2 187 (14.89%) Office 365
3 116 (9.24%) Amazon AWS
4 58 (4.62%) SaaS
5 50 (3.98%) PaaS
6 47 (3.74%) IaaS
7 37 (2.95%) Azure Active Directory
8 30 (2.39%) Cloud Computing
9 27 (2.15%) Amazon S3
10 26 (2.07%) Amazon CloudWatch
10 26 (2.07%) Amazon EC2
10 26 (2.07%) AWS CloudFormation
10 26 (2.07%) Virtual Private Cloud
11 10 (0.80%) Google Cloud Platform
12 8 (0.64%) Mimecast
13 7 (0.56%) OneDrive
14 6 (0.48%) Dynamics 365
15 5 (0.40%) Amazon SQS
16 4 (0.32%) AWS CloudTrail
16 4 (0.32%) G Suite
Communications & Networking
1 202 (16.08%) Firewall
2 137 (10.91%) DNS
3 130 (10.35%) DHCP
4 105 (8.36%) WAN
5 98 (7.80%) SAN
6 96 (7.64%) LAN
7 76 (6.05%) VPN
8 71 (5.65%) TCP/IP
9 65 (5.18%) Wireless
10 57 (4.54%) Network Security
11 53 (4.22%) Internet
12 48 (3.82%) VLAN
13 47 (3.74%) Skype
14 43 (3.42%) VoIP
15 29 (2.31%) BGP
15 29 (2.31%) MPLS
16 28 (2.23%) Fibre Channel
17 27 (2.15%) OSPF
18 26 (2.07%) Cisco ASA
19 22 (1.75%) iSCSI
Database & Business Intelligence
1 99 (7.88%) SQL Server
2 33 (2.63%) Amazon RDS
3 26 (2.07%) Amazon DynamoDB
3 26 (2.07%) Azure SQL Database
4 23 (1.83%) Relational Database
5 20 (1.59%) MySQL
6 19 (1.51%) SQL Server 2008
7 15 (1.19%) Oracle Database
8 12 (0.96%) SQL Server 2012
9 11 (0.88%) NoSQL
10 10 (0.80%) SQL Server 2014
11 9 (0.72%) MongoDB
11 9 (0.72%) PostgreSQL
12 8 (0.64%) MariaDB
13 6 (0.48%) Big Data
14 5 (0.40%) Oracle Reports
14 5 (0.40%) SQL Server Integration Services
15 4 (0.32%) BusinessObjects
15 4 (0.32%) Oracle BI EE
15 4 (0.32%) Oracle Database 12c
Development Applications
1 15 (1.19%) JIRA
2 11 (0.88%) MSI
3 8 (0.64%) Git (software)
4 7 (0.56%) Hudson
5 5 (0.40%) Visual Studio
5 5 (0.40%) VSS/SourceSafe
6 3 (0.24%) RStudio
6 3 (0.24%) Subversion
7 2 (0.16%) Metasploit
7 2 (0.16%) Visual Studio Team System
8 1 (0.080%) GCC
8 1 (0.080%) Maven
8 1 (0.080%) TeamCity
General
1 188 (14.97%) Finance
2 68 (5.41%) Telecoms
3 50 (3.98%) Banking
4 41 (3.26%) Legal
5 40 (3.18%) Retail
6 21 (1.67%) Law
6 21 (1.67%) Marketing
7 18 (1.43%) Publishing
8 15 (1.19%) Back Office
9 14 (1.11%) Billing
9 14 (1.11%) Games
10 12 (0.96%) Advertising
11 11 (0.88%) German Language
11 11 (0.88%) Investment Banking
12 10 (0.80%) French Language
13 9 (0.72%) Spanish Language
14 8 (0.64%) Aerospace
14 8 (0.64%) Electronics
15 7 (0.56%) Local Government
16 5 (0.40%) Manufacturing
Job Titles
1 216 (17.20%) Analyst
2 177 (14.09%) Service Manager
3 162 (12.90%) Architect
4 105 (8.36%) IT Manager
5 90 (7.17%) Support Analyst
6 87 (6.93%) Support Engineer
7 80 (6.37%) Infrastructure Engineer
8 72 (5.73%) Delivery Manager
9 69 (5.49%) Service Analyst
10 65 (5.18%) IT Services Manager
11 63 (5.02%) IT Analyst
12 61 (4.86%) Services Delivery Manager
13 55 (4.38%) IT Support
14 54 (4.30%) Solutions Architect
15 53 (4.22%) Service Desk Analyst
16 52 (4.14%) IT Engineer
17 45 (3.58%) Desktop Support
18 40 (3.18%) Applications Support
19 38 (3.03%) Administrator
20 35 (2.79%) Senior Manager
Libraries, Frameworks & Software Standards
1 57 (4.54%) Web Services
2 24 (1.91%) .NET
3 22 (1.75%) XML
4 17 (1.35%) HTML
4 17 (1.35%) Software Packaging
5 12 (0.96%) LDAP
6 9 (0.72%) MEAN Stack
7 8 (0.64%) 802.1X
7 8 (0.64%) RabbitMQ
8 7 (0.56%) LAMP
9 6 (0.48%) AngularJS
10 5 (0.40%) EDI
10 5 (0.40%) Middleware
10 5 (0.40%) Spring
11 4 (0.32%) Oracle Fusion
12 3 (0.24%) REST
12 3 (0.24%) SOAP
13 2 (0.16%) Ajax
13 2 (0.16%) CSS
13 2 (0.16%) MSMQ
Miscellaneous
1 212 (16.88%) Analytical Skills
2 166 (13.22%) Data Centre
3 140 (11.15%) Self-Motivation
4 116 (9.24%) Management Information System
5 53 (4.22%) CMDB
6 45 (3.58%) Public Cloud
7 42 (3.34%) Video Conferencing
8 38 (3.03%) Hybrid Cloud
9 31 (2.47%) Private Cloud
10 29 (2.31%) Distributed Denial-of-Service
11 25 (1.99%) Clustering
12 22 (1.75%) Replication
13 21 (1.67%) PKI
14 20 (1.59%) iPad
15 17 (1.35%) Enterprise Software
15 17 (1.35%) User Experience
16 16 (1.27%) Driving Licence
17 14 (1.11%) iPhone
18 13 (1.04%) Smart Meter
18 13 (1.04%) Smartphone
Operating Systems
1 445 (35.43%) Windows
2 234 (18.63%) Windows Server
3 142 (11.31%) Linux
4 131 (10.43%) Windows 10
5 115 (9.16%) Windows 7
6 103 (8.20%) Windows Server 2012
7 92 (7.32%) Windows Server 2008
8 54 (4.30%) Unix
9 43 (3.42%) Red Hat Enterprise Linux
10 25 (1.99%) Solaris
11 22 (1.75%) Apple iOS
12 20 (1.59%) CentOS
13 14 (1.11%) Windows Server 2003
14 9 (0.72%) Windows 2000
15 8 (0.64%) Android
15 8 (0.64%) Windows XP
16 7 (0.56%) VMS
16 7 (0.56%) Windows NT
17 4 (0.32%) Debian
18 3 (0.24%) Mac OS X
Processes & Methodologies
1 1,256 (100.00%) ITIL
2 518 (41.24%) Service Management
3 385 (30.65%) Service Delivery
4 239 (19.03%) ITSM
5 197 (15.68%) Problem-Solving
6 161 (12.82%) Project Management
7 159 (12.66%) Continuous Improvement
8 152 (12.10%) Change Management
9 142 (11.31%) Agile Software Development
9 142 (11.31%) PRINCE2
10 137 (10.91%) Incident Management
11 135 (10.75%) Service Design
12 126 (10.03%) Problem Management
13 123 (9.79%) Line Management
14 109 (8.68%) Presales
15 101 (8.04%) TOGAF
16 98 (7.80%) Infrastructure Engineering
17 89 (7.09%) Configuration Management
18 86 (6.85%) Data Protection
19 82 (6.53%) Information Security
Programming Languages
1 152 (12.10%) SQL
2 103 (8.20%) PowerShell
3 23 (1.83%) C#
3 23 (1.83%) JavaScript
3 23 (1.83%) Python
4 21 (1.67%) Java
5 15 (1.19%) VB
6 13 (1.04%) VBScript
7 12 (0.96%) PL/SQL
8 10 (0.80%) T-SQL
9 7 (0.56%) Shell Script
10 5 (0.40%) C
11 4 (0.32%) ABAP
11 4 (0.32%) C++
11 4 (0.32%) X++
12 3 (0.24%) Bash Shell
12 3 (0.24%) R
12 3 (0.24%) VBA
13 2 (0.16%) Korn
14 1 (0.080%) Groovy
Qualifications
1 248 (19.75%) Degree
2 183 (14.57%) Microsoft Certification
3 167 (13.30%) Security Cleared
4 124 (9.87%) Cisco Certification
5 96 (7.64%) SC Cleared
6 85 (6.77%) MCP
7 76 (6.05%) CCNA
8 75 (5.97%) MCSA
9 71 (5.65%) MCSE
10 56 (4.46%) CCNP
11 45 (3.58%) CISSP
11 45 (3.58%) Computer Science Degree
11 45 (3.58%) ITIL Certification
12 40 (3.18%) MCDST
13 34 (2.71%) DV Cleared
14 30 (2.39%) MCITP
14 30 (2.39%) VMware Certified Professional (VCP)
15 26 (2.07%) PMI Certification
15 26 (2.07%) PMP
16 23 (1.83%) HNC
Quality Assurance & Compliance
1 196 (15.61%) SLA
2 103 (8.20%) ISO/IEC 27001
3 102 (8.12%) GDPR
4 48 (3.82%) ISO/IEC 20000
5 27 (2.15%) PCI DSS
6 21 (1.67%) QA
7 20 (1.59%) Data Quality
8 18 (1.43%) COBIT
9 17 (1.35%) GPG13
10 12 (0.96%) Sarbanes-Oxley
11 9 (0.72%) HIPAA
11 9 (0.72%) ISO 9001
11 9 (0.72%) PMO
12 7 (0.56%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 7 (0.56%) ISO/IEC 27005
13 5 (0.40%) ISO 22301
14 4 (0.32%) GxP
14 4 (0.32%) JSP 440
15 3 (0.24%) ISO 9000
16 1 (0.080%) Cyber Essentials
System Software
1 354 (28.18%) Active Directory
2 205 (16.32%) VMware Infrastructure
3 136 (10.83%) Hyper-V
4 52 (4.14%) XenApp
5 50 (3.98%) VMware ESXi
6 33 (2.63%) Virtual Machines
7 32 (2.55%) vSphere
8 26 (2.07%) Microsoft App-V
9 21 (1.67%) BitLocker
9 21 (1.67%) Virtual Servers
10 20 (1.59%) Virtual Desktop
10 20 (1.59%) XenDesktop
11 16 (1.27%) Firmware
12 15 (1.19%) Terminal Services
13 14 (1.11%) Microsoft Virtual Server
14 11 (0.88%) VMware NSX
15 10 (0.80%) NFS
16 8 (0.64%) Postfix
16 8 (0.64%) vCloud
17 5 (0.40%) XenServer
Systems Management
1 136 (10.83%) SCCM
2 27 (2.15%) AirWatch
2 27 (2.15%) Puppet
3 26 (2.07%) SCOM
4 23 (1.83%) Ansible
4 23 (1.83%) SCVMM
5 18 (1.43%) Opscode Chef
6 16 (1.27%) Microsoft Intune
7 14 (1.11%) Microsoft Data Protection Manager
7 14 (1.11%) Nagios
7 14 (1.11%) WSUS
8 12 (0.96%) Backup Exec
8 12 (0.96%) NetBackup
8 12 (0.96%) SCDPM
9 11 (0.88%) Netcool
9 11 (0.88%) OpenView
10 10 (0.80%) Cisco CUCM
10 10 (0.80%) ServiceCenter
11 8 (0.64%) Forefront Identity Manager
11 8 (0.64%) Galera Cluster
Vendors
1 444 (35.35%) Microsoft
2 275 (21.89%) VMware
3 208 (16.56%) Cisco
4 207 (16.48%) Citrix
5 91 (7.25%) Remedy
6 81 (6.45%) ServiceNow
7 77 (6.13%) HP
8 60 (4.78%) Oracle
9 59 (4.70%) BMC
10 53 (4.22%) CheckPoint
11 49 (3.90%) Juniper
12 47 (3.74%) Dell
13 46 (3.66%) McAfee
14 40 (3.18%) F5
14 40 (3.18%) SAP
15 39 (3.11%) EMC
16 38 (3.03%) Fortinet
17 37 (2.95%) Red Hat
18 36 (2.87%) NetApp
19 35 (2.79%) Apple