Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

ITIL Version 3
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 419 325 412
Rank change year-on-year -94 +87 -70
Permanent jobs citing ITIL V3 1307 1856 1630
As % of all permanent IT jobs advertised in the UK 0.73% 0.99% 0.75%
As % of the Processes & Methodologies category 0.81% 1.11% 0.84%
Number of salaries quoted 994 1412 1269
UK median annual salary £45,000 £45,000 £47,500
Median salary % change year-on-year - -5.26% +3.26%
10th Percentile £26,750 £26,250 £27,000
90th Percentile £67,500 £70,000 £72,500
UK excluding London median annual salary £44,705 £45,000 £42,500
% change year-on-year -0.66% +5.88% -2.30%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161665 167144 194190
As % of all permanent IT jobs advertised in the UK 89.93% 89.36% 88.79%
Number of salaries quoted 127669 138904 159942
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £77,500
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL V3.

Salary trend for ITIL V3 in the UK

ITIL V3
Salary Histogram

The salary distribution of IT jobs citing ITIL V3 over the 6 months to 20 November 2017.

Salary histogram for ITIL V3 in the UK

ITIL V3
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -97 1219 £45,000 - 71
UK excluding London -77 889 £44,705 -0.66% 57
London -39 412 £47,500 -5.00% 18
South East -18 227 £46,000 +2.22% 14
North of England -77 219 £37,874 -15.84% 16
Midlands -38 196 £42,500 - 11
West Midlands -32 142 £41,000 -16.33% 8
North West -52 115 £45,000 - 6
East of England -65 92 £45,000 -2.17% 8
South West -76 87 £42,500 +3.66% 4
Yorkshire -75 83 £34,500 -18.82% 8
Scotland -2 76 £52,500 +10.53% 3
East Midlands -11 54 £54,000 +27.06% 2
North East +9 21 £39,131 -21.74% 2
Wales -4 4 £40,000 +37.93% 1
Northern Ireland -34 1 £26,500 -41.11%

For the 6 months to 20 November 2017, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITIL V3.

1 1307 (100.00%) ITIL
2 500 (38.26%) Microsoft
3 450 (34.43%) Service Management
4 442 (33.82%) Windows
5 322 (24.64%) Service Delivery
6 321 (24.56%) Active Directory
7 286 (21.88%) Change Management
8 283 (21.65%) Problem Management
9 281 (21.50%) ITSM
10 267 (20.43%) Finance
11 235 (17.98%) Project Management
12 228 (17.44%) VMware
13 220 (16.83%) Cisco
14 208 (15.91%) SLA
15 206 (15.76%) Windows Server
16 205 (15.68%) Agile Software Development
17 202 (15.46%) SQL Server
18 194 (14.84%) Security Cleared
19 190 (14.54%) Degree
20 187 (14.31%) SQL
21 174 (13.31%) SharePoint
22 163 (12.47%) Microsoft Office
23 162 (12.39%) Microsoft Certification
24 157 (12.01%) PRINCE2
25 155 (11.86%) PowerShell
26 152 (11.63%) Incident Management
27 151 (11.55%) Office 365
27 151 (11.55%) Windows Server 2012
28 149 (11.40%) Firewall
29 148 (11.32%) Analytical Skills

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 174 (13.31%) SharePoint
2 111 (8.49%) MS Exchange
3 84 (6.43%) IIS
4 80 (6.12%) Exchange Server 2010
5 46 (3.52%) BizTalk Server
6 43 (3.29%) Skype for Business
7 35 (2.68%) Exchange Server 2013
8 21 (1.61%) Exchange Server 2007
9 20 (1.53%) SharePoint 2010
10 17 (1.30%) Blackberry Enterprise Server
11 12 (0.92%) IBM Domino
12 11 (0.84%) SharePoint 2013
13 10 (0.77%) NetWeaver
13 10 (0.77%) Tomcat
14 9 (0.69%) CMS
14 9 (0.69%) SharePoint Server
15 8 (0.61%) Apache
16 6 (0.46%) Adobe Experience Manager
17 5 (0.38%) WebLogic
17 5 (0.38%) WebSphere
Applications
1 163 (12.47%) Microsoft Office
2 42 (3.21%) Microsoft Excel
3 29 (2.22%) Microsoft PowerPoint
4 22 (1.68%) MS Visio
5 13 (0.99%) Microsoft Project
6 4 (0.31%) Maya
7 1 (0.077%) Acrobat
7 1 (0.077%) AutoCAD
7 1 (0.077%) MicroStation
7 1 (0.077%) ProjectWise
7 1 (0.077%) Revit
7 1 (0.077%) Spreadsheet
Business Applications
1 61 (4.67%) Remedy ITSM
2 16 (1.22%) Dynamics CRM
3 11 (0.84%) assyst
3 11 (0.84%) SAP BPC
4 7 (0.54%) Eloqua
5 4 (0.31%) Dynamics AX
5 4 (0.31%) Eikon
6 3 (0.23%) Cognos Business Intelligence
6 3 (0.23%) SAP ERP
7 2 (0.15%) Oracle CRM
8 1 (0.077%) Orchard Housing
8 1 (0.077%) PlanetPress Connect
8 1 (0.077%) Sage CRM
8 1 (0.077%) SAP FI
8 1 (0.077%) SAP R/3
Cloud Services
1 151 (11.55%) Office 365
2 136 (10.41%) Microsoft Azure
3 82 (6.27%) Amazon AWS
4 36 (2.75%) SaaS
5 32 (2.45%) IaaS
6 19 (1.45%) PaaS
7 18 (1.38%) Azure Active Directory
7 18 (1.38%) Cloud Computing
8 12 (0.92%) Mimecast
9 5 (0.38%) Adobe Analytics
9 5 (0.38%) Amazon EC2
9 5 (0.38%) Amazon ELB
9 5 (0.38%) AWS CloudFormation
10 4 (0.31%) Amazon SQS
10 4 (0.31%) Dynamics 365
11 2 (0.15%) Adobe Creative Cloud
12 1 (0.077%) Google Cloud Platform
12 1 (0.077%) OpenShift
12 1 (0.077%) SuccessFactors
12 1 (0.077%) Yammer
Communications & Networking
1 149 (11.40%) Firewall
2 96 (7.35%) SAN
3 93 (7.12%) WAN
4 92 (7.04%) LAN
5 76 (5.81%) Network Security
6 72 (5.51%) VPN
7 69 (5.28%) DNS
8 66 (5.05%) DHCP
9 61 (4.67%) VoIP
10 57 (4.36%) TCP/IP
11 54 (4.13%) MPLS
12 51 (3.90%) Wireless
13 44 (3.37%) Skype
13 44 (3.37%) Unified Communications
13 44 (3.37%) VLAN
14 43 (3.29%) OSPF
15 42 (3.21%) Cisco ASA
16 37 (2.83%) BGP
16 37 (2.83%) Ethernet
17 35 (2.68%) SNMP
Database & Business Intelligence
1 202 (15.46%) SQL Server
2 41 (3.14%) SQL Server 2014
3 37 (2.83%) SQL Server 2008
4 27 (2.07%) MySQL
5 20 (1.53%) SQL Server Reporting Services
6 17 (1.30%) SQL Server 2012
7 16 (1.22%) Relational Database
7 16 (1.22%) SQL Server Integration Services
8 13 (0.99%) Redis
9 12 (0.92%) RDBMS
10 11 (0.84%) SAP BW
10 11 (0.84%) SAP HANA
11 10 (0.77%) Microsoft Analysis Services
11 10 (0.77%) SQL Server Analysis Services
12 9 (0.69%) MongoDB
12 9 (0.69%) Oracle Reports
13 8 (0.61%) PostgreSQL
14 7 (0.54%) BusinessObjects
14 7 (0.54%) DB2
14 7 (0.54%) SAP Data Services
Development Applications
1 38 (2.91%) Team Foundation Server
2 19 (1.45%) JIRA
3 13 (0.99%) Cucumber
4 11 (0.84%) Selenium
5 8 (0.61%) SoapUI
6 7 (0.54%) Git (software)
7 6 (0.46%) Redmine
8 5 (0.38%) JMeter
8 5 (0.38%) Subversion
9 4 (0.31%) LoadRunner
9 4 (0.31%) Ranorex
9 4 (0.31%) Robot Framework
9 4 (0.31%) Talend Open Studio
9 4 (0.31%) WebDriver
9 4 (0.31%) Zephyr
10 3 (0.23%) MSI
10 3 (0.23%) TeamCity
11 2 (0.15%) Toad
11 2 (0.15%) Visual Studio
12 1 (0.077%) VSS/SourceSafe
General
1 267 (20.43%) Finance
2 76 (5.81%) Telecoms
3 65 (4.97%) Banking
4 33 (2.52%) Financial Institution
5 31 (2.37%) Investment Banking
6 27 (2.07%) Retail
7 22 (1.68%) Manufacturing
8 20 (1.53%) Law
9 19 (1.45%) Back Office
10 17 (1.30%) Billing
11 15 (1.15%) Marketing
11 15 (1.15%) Publishing
12 14 (1.07%) Legal
13 12 (0.92%) Advertising
14 8 (0.61%) Front Office
14 8 (0.61%) Italian Language
15 6 (0.46%) Military
15 6 (0.46%) Spanish Language
16 3 (0.23%) German Language
17 2 (0.15%) Corporate Banking
Job Titles
1 253 (19.36%) Analyst
2 136 (10.41%) Service Manager
3 88 (6.73%) Applications Support
3 88 (6.73%) Support Analyst
4 86 (6.58%) Infrastructure Engineer
5 81 (6.20%) Support Engineer
6 69 (5.28%) Architect
7 64 (4.90%) Delivery Manager
8 63 (4.82%) Services Delivery Manager
9 62 (4.74%) IT Manager
10 61 (4.67%) Service Analyst
11 55 (4.21%) Consultant
12 53 (4.06%) IT Support
13 48 (3.67%) IT Analyst
14 47 (3.60%) 2nd Line Support
15 45 (3.44%) Desktop Support
16 44 (3.37%) 3rd Line Engineer
17 40 (3.06%) Administrator
17 40 (3.06%) Applications Support Analyst
17 40 (3.06%) Project Manager
Libraries, Frameworks & Software Standards
1 105 (8.03%) Web Services
2 74 (5.66%) .NET
3 56 (4.28%) HTML
4 47 (3.60%) CSS
5 40 (3.06%) Ajax
6 36 (2.75%) jQuery
7 34 (2.60%) Entity Framework
7 34 (2.60%) WCF
8 33 (2.52%) ASP.NET Web API
9 25 (1.91%) REST
9 25 (1.91%) XML
10 24 (1.84%) SOAP
11 19 (1.45%) AngularJS
12 18 (1.38%) .NET Framework
13 13 (0.99%) Middleware
14 7 (0.54%) ASP.NET
14 7 (0.54%) Twitter Bootstrap
15 6 (0.46%) React
15 6 (0.46%) SAP Basis
15 6 (0.46%) XMPP
Miscellaneous
1 148 (11.32%) Analytical Skills
2 128 (9.79%) Data Centre
3 95 (7.27%) Management Information System
4 61 (4.67%) CMDB
5 40 (3.06%) Virtual Team
6 39 (2.98%) EMC VNX
6 39 (2.98%) User Experience
7 37 (2.83%) Computer Science
8 36 (2.75%) Hedge funds
9 34 (2.60%) Replication
10 31 (2.37%) Blackberry
11 29 (2.22%) Clustering
12 26 (1.99%) Distributed Denial-of-Service
13 21 (1.61%) Driving Licence
14 19 (1.45%) Video Conferencing
15 18 (1.38%) PMI
16 17 (1.30%) iPad
17 15 (1.15%) Hybrid Cloud
17 15 (1.15%) iPhone
17 15 (1.15%) NHS
Operating Systems
1 442 (33.82%) Windows
2 206 (15.76%) Windows Server
3 151 (11.55%) Windows Server 2012
4 134 (10.25%) Windows Server 2008
5 119 (9.10%) Linux
6 115 (8.80%) Windows 7
7 92 (7.04%) Windows 10
8 51 (3.90%) Unix
9 31 (2.37%) Red Hat Enterprise Linux
10 29 (2.22%) Windows 8
11 25 (1.91%) Windows Server 2003
12 14 (1.07%) Apple iOS
12 14 (1.07%) Ubuntu
13 13 (0.99%) Mac OS
14 11 (0.84%) CentOS
15 10 (0.77%) Android
16 7 (0.54%) Solaris
16 7 (0.54%) Windows XP
17 5 (0.38%) Windows Vista
18 4 (0.31%) Mac OS X
Processes & Methodologies
1 1307 (100.00%) ITIL
2 450 (34.43%) Service Management
3 322 (24.64%) Service Delivery
4 286 (21.88%) Change Management
5 283 (21.65%) Problem Management
6 281 (21.50%) ITSM
7 235 (17.98%) Project Management
8 205 (15.68%) Agile Software Development
9 157 (12.01%) PRINCE2
10 152 (11.63%) Incident Management
11 111 (8.49%) Stakeholder Management
12 102 (7.80%) Service Design
13 100 (7.65%) Release Management
14 87 (6.66%) Root Cause Analysis
15 83 (6.35%) Continuous Improvement
16 82 (6.27%) Presales
17 77 (5.89%) Customer Requirements
18 76 (5.81%) Configuration Management
18 76 (5.81%) Information Security
19 70 (5.36%) Mentoring
Programming Languages
1 187 (14.31%) SQL
2 155 (11.86%) PowerShell
3 59 (4.51%) JavaScript
4 58 (4.44%) Java
5 53 (4.06%) C#
6 38 (2.91%) VBScript
7 25 (1.91%) VB
8 21 (1.61%) Ruby
9 20 (1.53%) Python
10 17 (1.30%) T-SQL
11 14 (1.07%) C
12 12 (0.92%) Shell Script
13 11 (0.84%) Bash Shell
14 9 (0.69%) C++
15 8 (0.61%) PHP
16 7 (0.54%) Perl
16 7 (0.54%) PL/SQL
17 6 (0.46%) Apple Swift
18 4 (0.31%) COBOL
18 4 (0.31%) VB6
Qualifications
1 194 (14.84%) Security Cleared
2 190 (14.54%) Degree
3 162 (12.39%) Microsoft Certification
4 142 (10.86%) Cisco Certification
5 114 (8.72%) SC Cleared
6 100 (7.65%) MCSE
7 81 (6.20%) CCNA
8 75 (5.74%) CCNP
9 70 (5.36%) MCSA
10 58 (4.44%) MCP
11 56 (4.28%) ITIL Certification
12 51 (3.90%) DV Cleared
13 48 (3.67%) CISSP
14 40 (3.06%) PMI Certification
15 28 (2.14%) PMP
16 26 (1.99%) PRINCE2 Practitioner
17 23 (1.76%) Citrix Certification
17 23 (1.76%) MCITP
17 23 (1.76%) VMware Certified Professional (VCP)
18 20 (1.53%) APMP
Quality Assurance & Compliance
1 208 (15.91%) SLA
2 63 (4.82%) ISO/IEC 27001
3 50 (3.83%) QA
4 39 (2.98%) ISO/IEC 20000
5 38 (2.91%) PCI DSS
6 19 (1.45%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 17 (1.30%) ISO 9001
8 15 (1.15%) COBIT
9 14 (1.07%) ISO 9000
10 8 (0.61%) Cyber Essentials
10 8 (0.61%) Sarbanes-Oxley
11 6 (0.46%) Cyber Essentials PLUS
11 6 (0.46%) GPG13
12 5 (0.38%) Data Quality
13 4 (0.31%) HMG Security Policy Framework
13 4 (0.31%) PMO
14 3 (0.23%) SSAE 16
15 2 (0.15%) GDPR
16 1 (0.077%) BS25999
16 1 (0.077%) ISO 22301
System Software
1 321 (24.56%) Active Directory
2 140 (10.71%) VMware Infrastructure
3 89 (6.81%) Hyper-V
4 61 (4.67%) VMware ESXi
5 42 (3.21%) Virtual Desktop
6 35 (2.68%) vSphere
7 21 (1.61%) XenApp
8 15 (1.15%) BitLocker
9 12 (0.92%) Virtual Machines
10 10 (0.77%) Cronacle
11 9 (0.69%) Docker
11 9 (0.69%) Firmware
11 9 (0.69%) Virtual Servers
12 8 (0.61%) OpenSIPS
12 8 (0.61%) Terminal Services
13 5 (0.38%) XenDesktop
14 4 (0.31%) Microsoft App-V
15 2 (0.15%) UAG
16 1 (0.077%) vCloud
16 1 (0.077%) VMware Server
Systems Management
1 102 (7.80%) SCCM
2 61 (4.67%) SCOM
3 35 (2.68%) Cisco CUCM
4 34 (2.60%) Opscode Chef
5 27 (2.07%) vCenter Server
6 23 (1.76%) SCVMM
7 20 (1.53%) Microsoft Clustering
8 17 (1.30%) Microsoft Intune
8 17 (1.30%) Nagios
9 13 (0.99%) Cisco Prime
9 13 (0.99%) FortiGate
9 13 (0.99%) SCOrch
9 13 (0.99%) Symantec Enterprise Vault
10 12 (0.92%) Cisco UCCX
10 12 (0.92%) Simpana
11 11 (0.84%) Forefront Identity Manager
11 11 (0.84%) Tivoli
12 10 (0.77%) BMC PATROL
12 10 (0.77%) NetBackup
13 9 (0.69%) Tivoli Storage Manager
Vendors
1 500 (38.26%) Microsoft
2 228 (17.44%) VMware
3 220 (16.83%) Cisco
4 140 (10.71%) Citrix
5 94 (7.19%) Remedy
6 90 (6.89%) ServiceNow
7 89 (6.81%) HP
8 54 (4.13%) CheckPoint
9 51 (3.90%) EMC
9 51 (3.90%) IBM
10 48 (3.67%) BMC
10 48 (3.67%) F5
11 38 (2.91%) Oracle
12 36 (2.75%) McAfee
12 36 (2.75%) Red Hat
12 36 (2.75%) Sitecore
13 34 (2.60%) LANDesk
13 34 (2.60%) SolarWinds
14 29 (2.22%) Brocade
15 27 (2.07%) Dell