Period
to 27 January 2022

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 27 January 2022 with a comparison to the same period in the previous 2 years.

ITIL Version 3
UK
6 months to
27 Jan 2022
Same period 2021 Same period 2020
Rank 636 490 445
Rank change year-on-year -146 -45 -51
Permanent jobs citing ITIL V3 509 317 849
As % of all permanent jobs advertised in the UK 0.39% 0.49% 0.68%
As % of the Processes & Methodologies category 0.41% 0.53% 0.73%
Number of salaries quoted 394 256 677
10th Percentile £26,325 £29,305 £26,000
25th Percentile £33,000 £36,125 £33,750
Median annual salary (50th Percentile) £49,200 £49,000 £45,000
Median % change year-on-year +0.41% +8.89% +1.12%
75th Percentile £65,000 £63,750 £57,500
90th Percentile £73,525 £75,375 £71,250
UK excluding London median annual salary £42,500 £45,000 £45,000
% change year-on-year -5.56% - +1.12%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 122,657 60,256 115,658
As % of all permanent IT jobs advertised in the UK 94.06% 93.14% 92.60%
Number of salaries quoted 79,522 49,063 92,728
10th Percentile £33,500 £32,500 £30,189
25th Percentile £43,750 £41,500 £38,750
Median annual salary (50th Percentile) £60,000 £55,000 £52,500
Median % change year-on-year +9.09% +4.76% -
75th Percentile £78,750 £73,750 £72,000
90th Percentile £95,000 £88,750 £87,500
UK excluding London median annual salary £50,000 £49,000 £46,138
% change year-on-year +2.04% +6.20% +2.53%

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Salary Trend

3-month moving average salary quoted in jobs citing ITIL V3.

Salary trend for ITIL V3 in the UK

ITIL V3
Salary Histogram

Salary distribution for jobs citing ITIL V3 over the 6 months to 27 January 2022.

Salary histogram for ITIL V3 in the UK

ITIL V3
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 27 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -126 456 £47,500 -3.06% 91
UK excluding London -164 267 £42,500 -5.56% 69
London -112 196 £60,000 +4.35% 21
Work from Home -149 126 £65,000 +18.18% 14
South East -94 105 £43,500 -11.22% 19
North of England -81 58 £40,411 -4.92% 18
Midlands -108 50 £42,500 +13.33% 14
North West -70 46 £43,500 +12.59% 9
South West -40 34 £44,250 -19.91% 10
East Midlands -44 25 £37,500 -14.77% 5
West Midlands -93 25 £53,576 +44.80% 9
Yorkshire -71 11 £35,000 -15.15% 9
East of England -116 11 £48,250 -5.85% 7
Scotland -54 7 £22,382 - 1
Wales -41 2 £50,000 +25.00% 1
North East -30 1 - -

For the 6 months to 27 January 2022, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL V3.

1 509 (100.00%) ITIL
2 231 (45.38%) Social Skills
3 201 (39.49%) Microsoft
4 166 (32.61%) Service Delivery
5 158 (31.04%) Service Management
6 135 (26.52%) Windows
7 116 (22.79%) Finance
8 112 (22.00%) ITSM
8 112 (22.00%) Active Directory
8 112 (22.00%) Incident Management
9 110 (21.61%) Microsoft 365
10 108 (21.22%) Project Management
11 103 (20.24%) Analytical Skills
12 97 (19.06%) Azure
12 97 (19.06%) Agile Software Development
13 96 (18.86%) SLA
14 86 (16.90%) Problem-Solving
15 79 (15.52%) Degree
16 71 (13.95%) ServiceNow
17 63 (12.38%) Change Management
18 62 (12.18%) Cisco
19 61 (11.98%) Service Design
20 60 (11.79%) Project Delivery
20 60 (11.79%) Windows Server
21 58 (11.39%) PRINCE2
22 51 (10.02%) Problem Management
23 50 (9.82%) Windows 10
23 50 (9.82%) Continuous Improvement
24 48 (9.43%) Self-Motivation
25 47 (9.23%) Oracle

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (8.06%) SharePoint
2 30 (5.89%) MS Exchange
3 18 (3.54%) Confluence
3 18 (3.54%) Exchange Server 2010
4 17 (3.34%) Blackberry Enterprise Server
4 17 (3.34%) Exchange Server 2007
4 17 (3.34%) Exchange Server 2013
5 16 (3.14%) CMS
5 16 (3.14%) Drupal
6 15 (2.95%) IIS
7 6 (1.18%) ArcGIS
8 4 (0.79%) Apache
8 4 (0.79%) Oracle Workflow
8 4 (0.79%) SAS
9 1 (0.20%) BizTalk Server
9 1 (0.20%) TPMS
Applications
1 42 (8.25%) Microsoft Office
2 25 (4.91%) Microsoft Excel
3 17 (3.34%) Microsoft PowerPoint
4 16 (3.14%) Microsoft Project
5 5 (0.98%) MS Visio
6 1 (0.20%) Acrobat
Business Applications
1 16 (3.14%) Salesforce.com CRM
2 9 (1.77%) Remedy ITSM
3 7 (1.38%) Dynamics NAV
4 4 (0.79%) Maximo
4 4 (0.79%) Oracle EBS
4 4 (0.79%) SAP SM
5 3 (0.59%) Cognos Controller
5 3 (0.59%) IBM Planning Analytics
5 3 (0.59%) Oracle Financials
5 3 (0.59%) Oracle iProcurement
5 3 (0.59%) SAP CO
5 3 (0.59%) SAP FI
5 3 (0.59%) SAP FI/CO
5 3 (0.59%) Sparx Enterprise Architect
6 2 (0.39%) assyst
Cloud Services
1 110 (21.61%) Microsoft 365
2 97 (19.06%) Azure
3 43 (8.45%) AWS
4 16 (3.14%) Azure Active Directory
5 8 (1.57%) GCP
5 8 (1.57%) IaaS
5 8 (1.57%) SaaS
6 7 (1.38%) PaaS
7 6 (1.18%) Mimecast
8 5 (0.98%) Dynamics 365
8 5 (0.98%) Power Platform
9 4 (0.79%) SuccessFactors
10 3 (0.59%) Nutanix
11 1 (0.20%) Azure Key Vault
11 1 (0.20%) Azure Monitor
11 1 (0.20%) Cloud Computing
11 1 (0.20%) Google Workspace
11 1 (0.20%) OneDrive
11 1 (0.20%) PowerApps
11 1 (0.20%) Smartsheet
Communications & Networking
1 37 (7.27%) LAN
2 36 (7.07%) WAN
3 34 (6.68%) DNS
4 29 (5.70%) Firewall
5 28 (5.50%) Network Security
5 28 (5.50%) VPN
6 24 (4.72%) Wi-Fi
7 23 (4.52%) TCP/IP
8 16 (3.14%) DHCP
9 15 (2.95%) HTTP
10 11 (2.16%) 2G
10 11 (2.16%) 3G
10 11 (2.16%) 4G
10 11 (2.16%) LTE
10 11 (2.16%) VoLTE
10 11 (2.16%) Wireless
11 10 (1.96%) IP Telephony
12 9 (1.77%) OSPF
12 9 (1.77%) Unified Communications
13 8 (1.57%) BGP
Database & Business Intelligence
1 38 (7.47%) SQL Server
2 29 (5.70%) MySQL
3 16 (3.14%) Relational Database
4 7 (1.38%) Data Warehouse
5 5 (0.98%) Oracle Database
5 5 (0.98%) Oracle Database 12c
6 4 (0.79%) Oracle BI Publisher
6 4 (0.79%) Oracle Database 11g
6 4 (0.79%) Power BI
6 4 (0.79%) SAP BW
6 4 (0.79%) SAP HANA
7 3 (0.59%) Lumira
8 2 (0.39%) BusinessObjects
8 2 (0.39%) Geospatial Data
8 2 (0.39%) GIS
8 2 (0.39%) MongoDB
9 1 (0.20%) Azure SQL Database
9 1 (0.20%) MariaDB
9 1 (0.20%) SQL Server 2012
9 1 (0.20%) Tableau
Development Applications
1 39 (7.66%) JIRA
2 18 (3.54%) Bitbucket
3 15 (2.95%) Visual Studio
4 8 (1.57%) Rational DOORS
4 8 (1.57%) SonarQube
5 5 (0.98%) Selenium
5 5 (0.98%) WebDriver
6 4 (0.79%) NUnit
7 3 (0.59%) Team Foundation Server
8 2 (0.39%) Git (software)
8 2 (0.39%) Jenkins
8 2 (0.39%) Subversion
8 2 (0.39%) Visual Studio Team System
9 1 (0.20%) Cucumber
9 1 (0.20%) LoadRunner
9 1 (0.20%) MSTest
9 1 (0.20%) Postman
9 1 (0.20%) Ranorex
9 1 (0.20%) Robot Framework
9 1 (0.20%) SoapUI
General
1 231 (45.38%) Social Skills
2 116 (22.79%) Finance
3 103 (20.24%) Analytical Skills
4 36 (7.07%) Telecoms
5 33 (6.48%) Presentation Skills
6 31 (6.09%) Public Sector
7 26 (5.11%) Law
8 22 (4.32%) Inclusion and Diversity
8 22 (4.32%) Influencing Skills
9 17 (3.34%) Banking
9 17 (3.34%) Retail
10 14 (2.75%) Legal
11 13 (2.55%) Organisational Skills
12 10 (1.96%) Manufacturing
13 9 (1.77%) Advertising
14 6 (1.18%) Military
15 5 (0.98%) Back Office
15 5 (0.98%) Documentation Skills
16 4 (0.79%) Automotive
17 3 (0.59%) Pharmaceutical
Job Titles
1 92 (18.07%) Service Manager
2 70 (13.75%) Analyst
3 52 (10.22%) Architect
4 43 (8.45%) Support Engineer
5 42 (8.25%) IT Manager
6 34 (6.68%) IT Support
7 32 (6.29%) IT Engineer
7 32 (6.29%) Transition Manager
8 29 (5.70%) IT Services Manager
8 29 (5.70%) Service Analyst
9 28 (5.50%) Service Transition Manager
10 25 (4.91%) Support Analyst
11 21 (4.13%) Delivery Manager
11 21 (4.13%) Incident Manager
11 21 (4.13%) Service Delivery Manager
12 20 (3.93%) Solutions Architect
13 19 (3.73%) Applications Support
14 18 (3.54%) Developer
14 18 (3.54%) Service Design Manager
14 18 (3.54%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 29 (5.70%) Web Services
2 25 (4.91%) .NET
3 18 (3.54%) XML
4 17 (3.34%) HTML
5 16 (3.14%) REST
6 15 (2.95%) SOAP
7 13 (2.55%) AngularJS
8 12 (2.36%) CSS
9 11 (2.16%) Ajax
10 7 (1.38%) LDAP
11 5 (0.98%) .NET Framework
11 5 (0.98%) JSON
11 5 (0.98%) SAML
11 5 (0.98%) SAP Basis
11 5 (0.98%) Twitter Bootstrap
12 4 (0.79%) ASP.NET MVC 3
12 4 (0.79%) Entity Framework
12 4 (0.79%) jQuery
12 4 (0.79%) NHibernate
12 4 (0.79%) Oracle GoldenGate
Miscellaneous
1 48 (9.43%) Self-Motivation
2 46 (9.04%) Data Centre
3 44 (8.64%) Management Information System
4 24 (4.72%) CMDB
5 23 (4.52%) Blackberry
6 14 (2.75%) Driving Licence
7 13 (2.55%) Client/Server
8 12 (2.36%) Private Cloud
8 12 (2.36%) Virtual Team
9 10 (1.96%) Hybrid Cloud
9 10 (1.96%) Public Cloud
10 8 (1.57%) Mobile Payment
10 8 (1.57%) Smartcard
11 7 (1.38%) Video Conferencing
12 5 (0.98%) Clustering
13 4 (0.79%) Data Structures
13 4 (0.79%) Mainframe
13 4 (0.79%) Online Banking
13 4 (0.79%) User Experience
14 3 (0.59%) Mobile App
Operating Systems
1 135 (26.52%) Windows
2 60 (11.79%) Windows Server
3 50 (9.82%) Windows 10
4 38 (7.47%) Linux
5 28 (5.50%) Windows Server 2016
6 20 (3.93%) Windows Server 2012
7 19 (3.73%) Android
8 18 (3.54%) Windows 7
9 11 (2.16%) Mac OS
10 10 (1.96%) Windows Server 2019
11 9 (1.77%) Solaris
11 9 (1.77%) Windows 8
12 7 (1.38%) Apple iOS
12 7 (1.38%) Red Hat Enterprise Linux
12 7 (1.38%) Windows Server 2008
13 4 (0.79%) VMS
14 2 (0.39%) Ubuntu
15 1 (0.20%) CentOS
15 1 (0.20%) Debian
15 1 (0.20%) Mac OS X
Processes & Methodologies
1 509 (100.00%) ITIL
2 166 (32.61%) Service Delivery
3 158 (31.04%) Service Management
4 112 (22.00%) Incident Management
4 112 (22.00%) ITSM
5 108 (21.22%) Project Management
6 97 (19.06%) Agile Software Development
7 86 (16.90%) Problem-Solving
8 63 (12.38%) Change Management
9 61 (11.98%) Service Design
10 60 (11.79%) Project Delivery
11 58 (11.39%) PRINCE2
12 51 (10.02%) Problem Management
13 50 (9.82%) Continuous Improvement
14 40 (7.86%) Change Control
14 40 (7.86%) Information Security
14 40 (7.86%) Stakeholder Management
15 35 (6.88%) Acceptance Criteria
15 35 (6.88%) Asset Management
16 32 (6.29%) Computer Science
Programming Languages
1 33 (6.48%) PowerShell
2 26 (5.11%) SQL
3 23 (4.52%) JavaScript
4 14 (2.75%) C#
5 12 (2.36%) Java
6 8 (1.57%) C
7 6 (1.18%) PL/SQL
7 6 (1.18%) Python
8 4 (0.79%) ABAP
9 3 (0.59%) VBScript
10 2 (0.39%) Bash
10 2 (0.39%) Groovy
10 2 (0.39%) R
11 1 (0.20%) Ruby
11 1 (0.20%) Shell Script
11 1 (0.20%) T-SQL
11 1 (0.20%) TypeScript
11 1 (0.20%) Winbatch
Qualifications
1 79 (15.52%) Degree
2 43 (8.45%) Microsoft Certification
3 38 (7.47%) Security Cleared
4 34 (6.68%) SC Cleared
5 31 (6.09%) MCP
6 24 (4.72%) Cisco Certification
7 23 (4.52%) MCSA
8 21 (4.13%) MCITP
9 17 (3.34%) MCDST
10 16 (3.14%) CCNA
10 16 (3.14%) CISSP
11 15 (2.95%) MCSE
12 14 (2.75%) A+ Certification
13 13 (2.55%) Computer Science Degree
14 12 (2.36%) CISM
15 9 (1.77%) CEH
15 9 (1.77%) ITIL Certification
16 8 (1.57%) CCSP
16 8 (1.57%) CISA
16 8 (1.57%) PRINCE2 Certification
Quality Assurance & Compliance
1 96 (18.86%) SLA
2 22 (4.32%) ISO/IEC 27001
3 14 (2.75%) QA
4 13 (2.55%) GDPR
4 13 (2.55%) ISO 22301
5 11 (2.16%) Cyber Essentials
5 11 (2.16%) PCI DSS
6 10 (1.96%) NIST
6 10 (1.96%) Sarbanes-Oxley
7 8 (1.57%) GRC
7 8 (1.57%) ISAE 3402
7 8 (1.57%) ISO 31000
7 8 (1.57%) ISO 9001
7 8 (1.57%) ISO/IEC 27005
8 4 (0.79%) RMADS
9 3 (0.59%) COBIT
10 2 (0.39%) Accessibility
10 2 (0.39%) Data Quality
10 2 (0.39%) ISO/IEC 20000
11 1 (0.20%) HIPAA
System Software
1 112 (22.00%) Active Directory
2 20 (3.93%) VMware Infrastructure
3 12 (2.36%) BitLocker
4 10 (1.96%) Hyper-V
5 8 (1.57%) ISA Server
5 8 (1.57%) Microsoft App-V
5 8 (1.57%) vSphere
6 5 (0.98%) Docker
6 5 (0.98%) Virtual Desktop
6 5 (0.98%) VMware NSX
7 4 (0.79%) Firmware
7 4 (0.79%) Oracle RAC
7 4 (0.79%) Virtual Machines
7 4 (0.79%) VirtualBox
8 3 (0.59%) KVM
9 1 (0.20%) Cronacle
9 1 (0.20%) Snort
9 1 (0.20%) Virtual Servers
9 1 (0.20%) VMware ESXi
9 1 (0.20%) XenApp
Systems Management
1 39 (7.66%) SCCM
2 28 (5.50%) Microsoft Intune
3 21 (4.13%) Cisco CUCM
4 17 (3.34%) ServiceCenter
5 15 (2.95%) Nessus
6 10 (1.96%) Single Sign-On
7 8 (1.57%) Trend Micro Deep Security
8 5 (0.98%) Data Guard
9 4 (0.79%) Cisco UCCX
9 4 (0.79%) Enterprise Manager Cloud Control
9 4 (0.79%) IBM BigFix
9 4 (0.79%) Jamf Pro
9 4 (0.79%) Kubernetes
9 4 (0.79%) Oracle RMAN
9 4 (0.79%) SCOM
9 4 (0.79%) Simpana
9 4 (0.79%) VxRail
10 2 (0.39%) Active Directory Federation Services
10 2 (0.39%) Opsgenie
10 2 (0.39%) WSUS
Vendors
1 201 (39.49%) Microsoft
2 71 (13.95%) ServiceNow
3 62 (12.18%) Cisco
4 47 (9.23%) Oracle
5 40 (7.86%) Remedy
6 37 (7.27%) HP
7 36 (7.07%) VMware
8 24 (4.72%) SAP
9 21 (4.13%) Apple
9 21 (4.13%) Bloomberg
10 20 (3.93%) Dell
11 18 (3.54%) Atlassian
12 17 (3.34%) Reuters
13 16 (3.14%) Ivanti
13 16 (3.14%) Salesforce.com
14 15 (2.95%) BMC
15 14 (2.75%) CheckPoint
15 14 (2.75%) Citrix
16 12 (2.36%) Avaya
16 12 (2.36%) Ericsson