Period
to 23 July 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 23 July 2018 with a comparison to the same period in the previous 2 years.

ITIL Version 3
UK
6 months to
23 Jul 2018
Same period 2017 Same period 2016
Rank 369 433 351
Rank change year-on-year +64 -82 +43
Permanent jobs citing ITIL V3 1,497 1,263 1,873
As % of all permanent IT jobs advertised in the UK 0.86% 0.71% 0.93%
As % of the Processes & Methodologies category 0.95% 0.78% 1.03%
Number of salaries quoted 995 988 1,468
UK median annual salary £45,000 £45,000 £47,500
Median salary % change year-on-year - -5.26% +5.56%
10th Percentile £25,500 £26,750 £27,675
90th Percentile £67,500 £70,000 £70,000
UK excluding London median annual salary £44,500 £42,500 £45,000
% change year-on-year +4.71% -5.56% -

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 156,958 161,209 182,191
As % of all permanent IT jobs advertised in the UK 90.63% 90.77% 90.02%
Number of salaries quoted 125,377 129,352 151,685
UK median annual salary £50,000 £49,883 £47,500
Median salary % change year-on-year +0.23% +5.02% -
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL V3.

Salary trend for ITIL V3 in the UK

ITIL V3
Salary Histogram

The salary distribution of IT jobs citing ITIL V3 over the 6 months to 23 July 2018.

Salary histogram for ITIL V3 in the UK

ITIL V3
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 23 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +79 1,400 £45,000 - 82
UK excluding London +66 1,177 £44,500 +4.71% 75
South East +53 382 £45,000 +12.50% 23
London -78 307 £50,000 +2.56% 12
Midlands +115 295 £36,000 -10.00% 8
North of England +74 230 £45,000 +12.50% 21
West Midlands +93 213 £36,000 -10.00% 5
South West +48 139 £40,000 -12.09% 9
North West +57 136 £45,000 - 14
Yorkshire +50 90 £41,000 +9.33% 4
East Midlands +58 82 £35,770 -18.29% 3
East of England -26 76 £45,000 +5.88% 9
Scotland -21 67 £50,000 -0.74% 2
Northern Ireland +4 14 £21,000 -58.00%
Wales +3 8 £40,210 -26.89% 3
North East -18 4 £25,750 -33.97% 3

For the 6 months to 23 July 2018, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL V3.

1 1,497 (100.00%) ITIL
2 607 (40.55%) Service Management
3 542 (36.21%) Microsoft
4 485 (32.40%) Windows
5 354 (23.65%) Active Directory
6 351 (23.45%) Service Delivery
7 330 (22.04%) ITSM
8 322 (21.51%) Degree
9 261 (17.43%) Incident Management
10 254 (16.97%) Problem Management
11 253 (16.90%) Project Management
11 253 (16.90%) Problem-Solving
12 250 (16.70%) Analytical Skills
13 243 (16.23%) Finance
14 227 (15.16%) SLA
15 217 (14.50%) Security Cleared
16 205 (13.69%) Cisco
17 202 (13.49%) PRINCE2
18 193 (12.89%) Microsoft Azure
19 191 (12.76%) Microsoft Certification
19 191 (12.76%) Change Management
20 190 (12.69%) Agile Software Development
21 188 (12.56%) Windows Server
22 185 (12.36%) Firewall
22 185 (12.36%) SCCM
23 182 (12.16%) VMware
24 165 (11.02%) Microsoft Office
25 164 (10.96%) ServiceNow
26 160 (10.69%) Office 365
27 158 (10.55%) Management Information System

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 141 (9.42%) SharePoint
2 121 (8.08%) MS Exchange
3 71 (4.74%) Skype for Business
4 50 (3.34%) Exchange Server 2010
4 50 (3.34%) Exchange Server 2013
5 38 (2.54%) IIS
6 27 (1.80%) Exchange Server 2007
7 16 (1.07%) Blackberry Enterprise Server
7 16 (1.07%) CMS
8 13 (0.87%) WebLogic
9 10 (0.67%) SharePoint Server
10 9 (0.60%) JBoss
11 8 (0.53%) Apache
11 8 (0.53%) Mule
11 8 (0.53%) Mule ESB
11 8 (0.53%) Oracle SOA Suite
12 7 (0.47%) WebSphere
13 6 (0.40%) SharePoint 2010
13 6 (0.40%) SharePoint 2013
14 5 (0.33%) NetWeaver
Applications
1 165 (11.02%) Microsoft Office
2 67 (4.48%) Microsoft Excel
3 53 (3.54%) Microsoft PowerPoint
4 46 (3.07%) MS Visio
5 24 (1.60%) Microsoft Project
6 14 (0.94%) Spreadsheet
7 2 (0.13%) Acrobat
7 2 (0.13%) AutoCAD
8 1 (0.067%) Maya
Business Applications
1 41 (2.74%) Remedy ITSM
2 39 (2.61%) Dynamics CRM
3 19 (1.27%) assyst
4 6 (0.40%) SAP BPC
4 6 (0.40%) Sentinel
5 5 (0.33%) Dynamics AX
6 4 (0.27%) BASE24
6 4 (0.27%) Eloqua
7 3 (0.20%) LongView
8 2 (0.13%) SAP MM
8 2 (0.13%) SAP PP
8 2 (0.13%) SAP PP-PI
8 2 (0.13%) SAP Retail
8 2 (0.13%) SAP SD
9 1 (0.067%) Dynamics NAV
9 1 (0.067%) Northgate Housing
9 1 (0.067%) Salesforce.com CRM
Cloud Services
1 193 (12.89%) Microsoft Azure
2 160 (10.69%) Office 365
3 98 (6.55%) Amazon AWS
4 59 (3.94%) IaaS
5 41 (2.74%) PaaS
6 25 (1.67%) SaaS
7 16 (1.07%) Cloud Computing
8 12 (0.80%) G Suite
8 12 (0.80%) Google Cloud Platform
9 11 (0.73%) Mimecast
10 8 (0.53%) Boomi
11 7 (0.47%) Slack
12 5 (0.33%) Amazon CloudWatch
13 4 (0.27%) Trello
14 3 (0.20%) Dynamics 365
14 3 (0.20%) OneDrive
15 2 (0.13%) Adobe Analytics
15 2 (0.13%) Adobe Creative Cloud
15 2 (0.13%) Datadog
16 1 (0.067%) SuccessFactors
Communications & Networking
1 185 (12.36%) Firewall
2 139 (9.29%) WAN
3 125 (8.35%) LAN
4 112 (7.48%) VPN
5 105 (7.01%) Network Security
6 101 (6.75%) TCP/IP
7 82 (5.48%) DNS
8 75 (5.01%) DHCP
9 74 (4.94%) Skype
10 66 (4.41%) Cisco ASA
10 66 (4.41%) Wireless
11 51 (3.41%) Intrusion Detection
11 51 (3.41%) MPLS
12 48 (3.21%) SAN
13 45 (3.01%) Cisco Nexus
13 45 (3.01%) VoIP
14 43 (2.87%) SSL
15 38 (2.54%) Wi-Fi
16 37 (2.47%) BGP
17 34 (2.27%) Internet
Database & Business Intelligence
1 125 (8.35%) SQL Server
2 45 (3.01%) Relational Database
3 38 (2.54%) SQL Server 2008
4 15 (1.00%) SQL Server 2012
5 13 (0.87%) SQL Server Reporting Services
6 12 (0.80%) Data Warehouse
6 12 (0.80%) SQL Server Integration Services
7 11 (0.73%) MySQL
8 10 (0.67%) Oracle Database
8 10 (0.67%) SQL Server Analysis Services
9 9 (0.60%) NoSQL
10 8 (0.53%) BusinessObjects
11 7 (0.47%) SQL Server 2014
11 7 (0.47%) SQLPlus
12 6 (0.40%) MongoDB
12 6 (0.40%) Oracle Database 10g
12 6 (0.40%) Power BI
12 6 (0.40%) RDBMS
12 6 (0.40%) SQL Server 2000
13 5 (0.33%) SAP Data Services
Development Applications
1 34 (2.27%) JIRA
2 15 (1.00%) VSS/SourceSafe
3 14 (0.94%) MSI
4 9 (0.60%) Jenkins
5 8 (0.53%) Git (software)
6 7 (0.47%) Subversion
7 6 (0.40%) ClearCase
7 6 (0.40%) Cucumber
7 6 (0.40%) Selenium
7 6 (0.40%) SonarQube
7 6 (0.40%) Team Foundation Server
8 5 (0.33%) Atlassian Bamboo
8 5 (0.33%) ClearQuest
8 5 (0.33%) Redmine
9 4 (0.27%) JMeter
9 4 (0.27%) Maven
9 4 (0.27%) Octopus Deploy
9 4 (0.27%) SoapUI
9 4 (0.27%) TeamCity
9 4 (0.27%) VersionOne
General
1 243 (16.23%) Finance
2 71 (4.74%) Retail
3 66 (4.41%) Telecoms
4 28 (1.87%) Legal
5 25 (1.67%) Publishing
6 24 (1.60%) Banking
7 23 (1.54%) Marketing
8 19 (1.27%) Law
9 17 (1.14%) Advertising
10 14 (0.94%) Games
10 14 (0.94%) German Language
11 13 (0.87%) Italian Language
12 12 (0.80%) Billing
13 11 (0.73%) Spanish Language
14 9 (0.60%) Back Office
14 9 (0.60%) French Language
15 8 (0.53%) Local Government
15 8 (0.53%) Military
16 7 (0.47%) Manufacturing
17 6 (0.40%) Automotive
Job Titles
1 254 (16.97%) Analyst
2 205 (13.69%) Service Manager
3 134 (8.95%) IT Manager
4 131 (8.75%) Architect
5 108 (7.21%) Support Engineer
6 105 (7.01%) Support Analyst
7 90 (6.01%) Delivery Manager
8 85 (5.68%) Applications Support
9 82 (5.48%) Desktop Support
10 77 (5.14%) Service Analyst
11 73 (4.88%) Incident Manager
12 66 (4.41%) Solutions Architect
13 65 (4.34%) Infrastructure Engineer
14 64 (4.28%) IT Services Manager
14 64 (4.28%) Services Delivery Manager
15 59 (3.94%) Team Leader
16 53 (3.54%) Service Desk Analyst
17 48 (3.21%) Consultant
18 45 (3.01%) IT Support
19 39 (2.61%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 63 (4.21%) Web Services
2 39 (2.61%) XML
3 30 (2.00%) .NET
4 25 (1.67%) Middleware
5 21 (1.40%) LDAP
6 12 (0.80%) AngularJS
6 12 (0.80%) HTML
7 11 (0.73%) Software Packaging
8 10 (0.67%) .NET Framework
8 10 (0.67%) Java EE
9 9 (0.60%) REST
9 9 (0.60%) SOAP
10 8 (0.53%) Apache Camel
10 8 (0.53%) CSS
10 8 (0.53%) J2EE
10 8 (0.53%) OAuth
11 6 (0.40%) JMS
11 6 (0.40%) jQuery
12 5 (0.33%) SAP Fiori
12 5 (0.33%) SAP PI
Miscellaneous
1 250 (16.70%) Analytical Skills
2 158 (10.55%) Data Centre
2 158 (10.55%) Management Information System
3 140 (9.35%) Self-Motivation
4 92 (6.15%) Computer Science
5 84 (5.61%) CMDB
6 49 (3.27%) Distributed Denial-of-Service
7 35 (2.34%) PMI
8 34 (2.27%) Hybrid Cloud
9 33 (2.20%) Clustering
10 30 (2.00%) Driving Licence
10 30 (2.00%) Video Conferencing
11 29 (1.94%) NHS
12 27 (1.80%) Enterprise Software
13 25 (1.67%) iPhone
14 23 (1.54%) User Experience
15 22 (1.47%) Blackberry
15 22 (1.47%) Cyberthreat
16 21 (1.40%) Public Cloud
17 20 (1.34%) PKI
Operating Systems
1 485 (32.40%) Windows
2 188 (12.56%) Windows Server
3 134 (8.95%) Windows Server 2012
4 132 (8.82%) Windows 7
5 110 (7.35%) Windows 10
6 95 (6.35%) Windows Server 2008
7 90 (6.01%) Linux
8 67 (4.48%) Unix
9 28 (1.87%) Red Hat Enterprise Linux
10 26 (1.74%) Android
11 22 (1.47%) Apple iOS
12 18 (1.20%) Windows 8
13 13 (0.87%) Mac OS
14 9 (0.60%) Mac OS X
15 8 (0.53%) Solaris
15 8 (0.53%) Windows XP
16 6 (0.40%) Windows Mobile
16 6 (0.40%) Windows Phone
17 3 (0.20%) Mac OS X Server
17 3 (0.20%) Windows Server 2003
Processes & Methodologies
1 1,497 (100.00%) ITIL
2 607 (40.55%) Service Management
3 351 (23.45%) Service Delivery
4 330 (22.04%) ITSM
5 261 (17.43%) Incident Management
6 254 (16.97%) Problem Management
7 253 (16.90%) Problem-Solving
7 253 (16.90%) Project Management
8 202 (13.49%) PRINCE2
9 191 (12.76%) Change Management
10 190 (12.69%) Agile Software Development
11 155 (10.35%) Continuous Improvement
12 128 (8.55%) Line Management
13 121 (8.08%) Release Management
14 114 (7.62%) Configuration Management
14 114 (7.62%) Service Design
15 110 (7.35%) Presales
16 105 (7.01%) Stakeholder Management
17 102 (6.81%) Information Security
18 94 (6.28%) Asset Management
Programming Languages
1 155 (10.35%) SQL
2 97 (6.48%) PowerShell
3 31 (2.07%) Java
4 24 (1.60%) JavaScript
5 21 (1.40%) C
6 12 (0.80%) VB
7 10 (0.67%) C#
8 6 (0.40%) PHP
8 6 (0.40%) T-SQL
8 6 (0.40%) VBScript
9 5 (0.33%) Perl
9 5 (0.33%) Python
10 4 (0.27%) COBOL
10 4 (0.27%) XPath
10 4 (0.27%) XQuery
11 3 (0.20%) Bash Shell
11 3 (0.20%) PL/SQL
12 2 (0.13%) C++
13 1 (0.067%) ANSI SQL
13 1 (0.067%) R
Qualifications
1 322 (21.51%) Degree
2 217 (14.50%) Security Cleared
3 191 (12.76%) Microsoft Certification
4 141 (9.42%) Cisco Certification
5 115 (7.68%) SC Cleared
6 99 (6.61%) MCSA
7 96 (6.41%) CCNP
8 91 (6.08%) MCSE
9 83 (5.54%) MCP
10 79 (5.28%) PMI Certification
11 77 (5.14%) CISSP
12 60 (4.01%) ITIL Certification
13 54 (3.61%) PMP
14 44 (2.94%) Computer Science Degree
15 43 (2.87%) CCDP
16 41 (2.74%) CCNA
17 29 (1.94%) ISEB
18 28 (1.87%) MCDST
19 27 (1.80%) MCITP
20 22 (1.47%) CISM
Quality Assurance & Compliance
1 227 (15.16%) SLA
2 79 (5.28%) ISO/IEC 27001
3 58 (3.87%) QA
4 54 (3.61%) GDPR
5 50 (3.34%) ISO/IEC 20000
6 31 (2.07%) Cyber Essentials
7 26 (1.74%) PCI DSS
8 20 (1.34%) PMO
9 18 (1.20%) GPG13
10 8 (0.53%) GCP
10 8 (0.53%) ISO/IEC 27005
11 7 (0.47%) COBIT
11 7 (0.47%) Data Quality
12 6 (0.40%) Cyber Essentials PLUS
13 4 (0.27%) ISO 9001
13 4 (0.27%) ISO/IEC 19770
14 3 (0.20%) COSO
14 3 (0.20%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 2 (0.13%) ISAE 3402
15 2 (0.13%) ISO 31000
System Software
1 354 (23.65%) Active Directory
2 135 (9.02%) VMware Infrastructure
3 98 (6.55%) Hyper-V
4 49 (3.27%) Virtual Desktop
5 36 (2.40%) vSphere
6 25 (1.67%) BitLocker
7 24 (1.60%) Virtual Servers
8 23 (1.54%) Firmware
9 21 (1.40%) Microsoft App-V
10 20 (1.34%) VMware ESXi
11 17 (1.14%) VMware NSX
12 15 (1.00%) Microsoft Virtual Server
13 12 (0.80%) XenApp
14 9 (0.60%) Virtual Machines
15 5 (0.33%) DFS Replication
15 5 (0.33%) Oracle RAC
16 3 (0.20%) Docker
16 3 (0.20%) Terminal Server
16 3 (0.20%) VMware Workstation
17 2 (0.13%) XenDesktop
Systems Management
1 185 (12.36%) SCCM
2 60 (4.01%) SCOM
3 43 (2.87%) SCVMM
4 33 (2.20%) Cisco CUCM
5 29 (1.94%) NetBackup
6 17 (1.14%) Cisco Prime
7 16 (1.07%) CASB
7 16 (1.07%) Forefront Identity Manager
7 16 (1.07%) ServiceCenter
8 15 (1.00%) HP UCMDB
8 15 (1.00%) QRadar
9 14 (0.94%) BMC PATROL
9 14 (0.94%) Cisco UCCX
9 14 (0.94%) Failover Clustering
9 14 (0.94%) Nessus
9 14 (0.94%) Puppet
10 12 (0.80%) Microsoft Clustering
10 12 (0.80%) Opscode Chef
10 12 (0.80%) WSUS
11 11 (0.73%) TrustSec
Vendors
1 542 (36.21%) Microsoft
2 205 (13.69%) Cisco
3 182 (12.16%) VMware
4 164 (10.96%) ServiceNow
5 132 (8.82%) Citrix
6 102 (6.81%) CheckPoint
7 97 (6.48%) HP
8 92 (6.15%) Remedy
9 91 (6.08%) Juniper
10 74 (4.94%) McAfee
11 70 (4.68%) Oracle
12 64 (4.28%) F5
13 58 (3.87%) Fortinet
14 56 (3.74%) BMC
15 51 (3.41%) Apple
16 48 (3.21%) IBM
17 41 (2.74%) Splunk
18 38 (2.54%) Dell
19 37 (2.47%) EMC
20 34 (2.27%) SolarWinds