Period
to 19 February 2020

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 19 February 2020 with a comparison to the same period in the previous 2 years.

ITIL Version 3
UK
6 months to
19 Feb 2020
Same period 2019 Same period 2018
Rank 418 380 411
Rank change year-on-year -38 +31 -79
Permanent jobs citing ITIL V3 846 1,248 1,325
As % of all permanent IT jobs advertised in the UK 0.68% 0.82% 0.75%
As % of the Processes & Methodologies category 0.74% 0.89% 0.82%
Number of salaries quoted 669 882 899
UK median annual salary £45,000 £44,450 £45,000
Median salary % change year-on-year +1.24% -1.22% -
10th Percentile £27,000 £25,750 £26,750
90th Percentile £68,750 £73,750 £67,500
UK excluding London median annual salary £45,000 £44,000 £44,705
% change year-on-year +2.27% -1.58% +1.60%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 114,031 139,701 161,967
As % of all permanent IT jobs advertised in the UK 91.92% 92.19% 92.25%
Number of salaries quoted 90,428 110,324 131,517
UK median annual salary £53,000 £52,500 £50,000
Median salary % change year-on-year +0.95% +5.00% +5.26%
10th Percentile £30,823 £30,000 £28,750
90th Percentile £88,750 £85,000 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL V3.

Salary trend for ITIL V3 in the UK

ITIL V3
Salary Histogram

The salary distribution of IT jobs citing ITIL V3 over the 6 months to 19 February 2020.

Salary histogram for ITIL V3 in the UK

ITIL V3
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 19 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 801 £45,000 +1.12% 102
UK excluding London -26 593 £45,000 +2.27% 84
London +9 238 £50,000 +11.11% 21
South East -3 190 £45,000 -5.26% 23
North of England +29 119 £42,500 -15.00% 22
Midlands -58 119 £44,000 +3.83% 13
West Midlands -45 97 £45,000 +2.27% 11
East of England +61 72 £47,500 +25.61% 8
Yorkshire +47 65 £44,500 -1.11% 8
South West -18 62 £47,500 +13.10% 15
North West -7 43 £42,500 -17.07% 13
East Midlands -8 22 £37,500 +4.17% 2
Scotland +25 13 £51,570 +47.34% 2
North East +9 11 £21,500 -64.51% 1
Wales -1 11 £32,500 -31.58% 1
Channel Islands - 4 £25,000 -
Northern Ireland +13 3 - -

For the 6 months to 19 February 2020, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL V3.

1 846 (100.00%) ITIL
2 293 (34.63%) Service Management
3 264 (31.21%) Microsoft
4 231 (27.30%) Windows
5 171 (20.21%) Office 365
6 168 (19.86%) Service Delivery
6 168 (19.86%) ITSM
6 168 (19.86%) Finance
7 164 (19.39%) Active Directory
8 156 (18.44%) Agile Software Development
9 141 (16.67%) Problem-Solving
10 127 (15.01%) SLA
11 125 (14.78%) VMware
12 124 (14.66%) Azure
13 119 (14.07%) Analytical Skills
14 114 (13.48%) Incident Management
15 111 (13.12%) Problem Management
15 111 (13.12%) Windows Server
16 110 (13.00%) Degree
17 107 (12.65%) Microsoft Office
18 106 (12.53%) Project Management
19 95 (11.23%) SQL
20 91 (10.76%) VMware Infrastructure
21 90 (10.64%) Cisco
21 90 (10.64%) Change Management
22 88 (10.40%) Windows 10
23 85 (10.05%) Continuous Improvement
24 84 (9.93%) ISO/IEC 27001
25 82 (9.69%) PRINCE2
25 82 (9.69%) AWS

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (5.67%) SharePoint
2 31 (3.66%) IIS
3 27 (3.19%) MS Exchange
4 23 (2.72%) Confluence
5 22 (2.60%) CMS
6 16 (1.89%) Exchange Server 2010
7 13 (1.54%) Skype for Business
8 12 (1.42%) Drupal
9 10 (1.18%) Exchange Server 2013
10 5 (0.59%) Apache
10 5 (0.59%) BizTalk Server
10 5 (0.59%) Blackberry Enterprise Server
11 4 (0.47%) Exchange Server 2007
12 3 (0.35%) OpenStack
12 3 (0.35%) Oracle SOA Suite
12 3 (0.35%) WebLogic
13 2 (0.24%) DNN
13 2 (0.24%) IBM Domino
14 1 (0.12%) IBM Notes
14 1 (0.12%) SharePoint Server
Applications
1 107 (12.65%) Microsoft Office
2 77 (9.10%) Microsoft Excel
3 44 (5.20%) Microsoft PowerPoint
4 22 (2.60%) MS Visio
5 4 (0.47%) Microsoft Project
Business Applications
1 27 (3.19%) Remedy ITSM
2 26 (3.07%) assyst
3 18 (2.13%) Dynamics CRM
4 12 (1.42%) Salesforce.com CRM
5 4 (0.47%) Infor SunSystems
5 4 (0.47%) iTrent
6 2 (0.24%) Carpe Diem
6 2 (0.24%) Elite 3E
6 2 (0.24%) Oracle EBS
6 2 (0.24%) Oracle EBS R12
6 2 (0.24%) SAP S/4HANA
6 2 (0.24%) Unit4 Business World
7 1 (0.12%) Dynamics AX
7 1 (0.12%) Maximo
7 1 (0.12%) SAP Business One
7 1 (0.12%) SAP CO
7 1 (0.12%) SAP FI
7 1 (0.12%) SAP FI/CO
Cloud Services
1 171 (20.21%) Office 365
2 124 (14.66%) Azure
3 82 (9.69%) AWS
4 33 (3.90%) PaaS
5 27 (3.19%) Azure Active Directory
6 24 (2.84%) Power Platform
7 23 (2.72%) IaaS
8 19 (2.25%) SaaS
9 15 (1.77%) Cloud Computing
10 14 (1.65%) AWS CloudFormation
10 14 (1.65%) PowerApps
11 13 (1.54%) Amazon CloudWatch
11 13 (1.54%) Amazon EC2
11 13 (1.54%) Amazon ECS
11 13 (1.54%) Amazon S3
11 13 (1.54%) Virtual Private Cloud
12 11 (1.30%) Microsoft Flow
12 11 (1.30%) ShareGate
13 10 (1.18%) Dynamics 365
14 6 (0.71%) Salesforce Service Cloud
Communications & Networking
1 81 (9.57%) Firewall
2 50 (5.91%) TCP/IP
3 48 (5.67%) DNS
4 40 (4.73%) VPN
5 38 (4.49%) WAN
6 37 (4.37%) LAN
7 31 (3.66%) DHCP
7 31 (3.66%) VLAN
8 28 (3.31%) MPLS
9 27 (3.19%) Wireless
10 25 (2.96%) Cisco IOS
11 24 (2.84%) BGP
12 23 (2.72%) Internet
13 20 (2.36%) OSPF
14 19 (2.25%) Network Security
15 17 (2.01%) NX-OS
16 16 (1.89%) Multicast
17 13 (1.54%) Skype
18 10 (1.18%) Cisco Nexus
18 10 (1.18%) DMVPN
Database & Business Intelligence
1 80 (9.46%) SQL Server
2 20 (2.36%) MySQL
3 14 (1.65%) Azure SQL Database
4 13 (1.54%) Amazon DynamoDB
4 13 (1.54%) Amazon RDS
4 13 (1.54%) Power BI
5 8 (0.95%) Oracle Database
6 6 (0.71%) Data Warehouse
6 6 (0.71%) SQL Server 2008
7 5 (0.59%) NoSQL
7 5 (0.59%) Relational Database
7 5 (0.59%) SQL Server Analysis Services
7 5 (0.59%) SQL Server Integration Services
8 4 (0.47%) SQL Server 2017
8 4 (0.47%) SQL Server 2019
9 2 (0.24%) SAP HANA
9 2 (0.24%) SQL Server 2012
9 2 (0.24%) SQL Server 2014
9 2 (0.24%) SQL Server 2016
9 2 (0.24%) SQL Server Reporting Services
Development Applications
1 39 (4.61%) JIRA
2 20 (2.36%) Bitbucket
3 18 (2.13%) Visual Studio
4 11 (1.30%) SQL Server Management Studio (SSMS)
5 6 (0.71%) MSI
6 4 (0.47%) GCC
7 3 (0.35%) Jenkins
8 2 (0.24%) Atlassian Bamboo
8 2 (0.24%) Git (software)
9 1 (0.12%) Mercurial
9 1 (0.12%) Subversion
9 1 (0.12%) Team Foundation Server
General
1 168 (19.86%) Finance
2 47 (5.56%) Telecoms
3 27 (3.19%) Public Sector
3 27 (3.19%) Retail
4 22 (2.60%) Banking
5 18 (2.13%) Law
6 15 (1.77%) Automotive
6 15 (1.77%) Legal
7 12 (1.42%) French Language
7 12 (1.42%) German Language
7 12 (1.42%) Spanish Language
8 11 (1.30%) Advertising
8 11 (1.30%) Publishing
9 9 (1.06%) Japanese Language
10 8 (0.95%) Back Office
11 7 (0.83%) Italian Language
11 7 (0.83%) Manufacturing
12 5 (0.59%) Billing
13 4 (0.47%) Electronics
13 4 (0.47%) Marketing
Job Titles
1 129 (15.25%) Analyst
2 109 (12.88%) Service Manager
3 102 (12.06%) Architect
4 64 (7.57%) Support Engineer
5 62 (7.33%) IT Manager
6 50 (5.91%) Service Analyst
7 49 (5.79%) Support Analyst
8 48 (5.67%) Solutions Architect
9 43 (5.08%) IT Support
10 42 (4.96%) Incident Manager
11 40 (4.73%) Delivery Manager
11 40 (4.73%) Service Architect
12 38 (4.49%) Service Delivery Manager
13 35 (4.14%) Applications Support
14 34 (4.02%) IT Engineer
15 31 (3.66%) Support Specialist
16 30 (3.55%) Infrastructure Engineer
16 30 (3.55%) IT Services Manager
16 30 (3.55%) Major Incident Manager
17 29 (3.43%) 3rd Line Engineer
Libraries, Frameworks & Software Standards
1 37 (4.37%) XML
2 32 (3.78%) HTML
3 31 (3.66%) Web Services
4 30 (3.55%) .NET
5 19 (2.25%) CSS
6 13 (1.54%) AngularJS
6 13 (1.54%) ASP.NET
7 12 (1.42%) React
8 11 (1.30%) .NET Framework
8 11 (1.30%) ASP.NET MVC
8 11 (1.30%) ASP.NET Web API
8 11 (1.30%) Entity Framework
8 11 (1.30%) WCF
9 9 (1.06%) 802.1X
9 9 (1.06%) REST
10 7 (0.83%) SOAP
10 7 (0.83%) Software Packaging
10 7 (0.83%) Visualforce
11 6 (0.71%) Middleware
12 3 (0.35%) JSON
Miscellaneous
1 119 (14.07%) Analytical Skills
2 67 (7.92%) Data Centre
3 62 (7.33%) Management Information System
4 41 (4.85%) Self-Motivation
5 27 (3.19%) Private Cloud
5 27 (3.19%) User Experience
6 25 (2.96%) CMDB
7 22 (2.60%) Public Cloud
8 20 (2.36%) CCTV
8 20 (2.36%) Enterprise Software
9 18 (2.13%) Hybrid Cloud
10 16 (1.89%) Client/Server
11 13 (1.54%) e-Learning
12 12 (1.42%) Blackberry
12 12 (1.42%) Driving Licence
13 10 (1.18%) Enterprise Storage
13 10 (1.18%) Smartphone
14 7 (0.83%) Greenfield Project
15 6 (0.71%) Distributed Denial-of-Service
16 5 (0.59%) Blog
Operating Systems
1 231 (27.30%) Windows
2 111 (13.12%) Windows Server
3 88 (10.40%) Windows 10
4 57 (6.74%) Linux
5 49 (5.79%) Windows 7
6 48 (5.67%) Windows Server 2008
7 30 (3.55%) Windows Server 2012
8 18 (2.13%) Unix
9 17 (2.01%) Apple iOS
10 14 (1.65%) Windows 8
11 12 (1.42%) Android
12 8 (0.95%) Mac OS
13 5 (0.59%) Red Hat Enterprise Linux
14 4 (0.47%) CentOS
14 4 (0.47%) VMS
15 3 (0.35%) HPUX
16 2 (0.24%) Mac OS X
17 1 (0.12%) AIX
17 1 (0.12%) Solaris
17 1 (0.12%) SUSE
Processes & Methodologies
1 846 (100.00%) ITIL
2 293 (34.63%) Service Management
3 168 (19.86%) ITSM
3 168 (19.86%) Service Delivery
4 156 (18.44%) Agile Software Development
5 141 (16.67%) Problem-Solving
6 114 (13.48%) Incident Management
7 111 (13.12%) Problem Management
8 106 (12.53%) Project Management
9 90 (10.64%) Change Management
10 85 (10.05%) Continuous Improvement
11 82 (9.69%) PRINCE2
12 81 (9.57%) Service Design
13 63 (7.45%) Project Delivery
14 60 (7.09%) Infrastructure Engineering
15 58 (6.86%) Presales
16 53 (6.26%) Information Security
17 50 (5.91%) Asset Management
17 50 (5.91%) IT Strategy
18 49 (5.79%) DevOps
Programming Languages
1 95 (11.23%) SQL
2 54 (6.38%) PowerShell
3 30 (3.55%) JavaScript
4 21 (2.48%) C#
5 15 (1.77%) C
6 11 (1.30%) TypeScript
7 9 (1.06%) T-SQL
8 7 (0.83%) Apex Code
9 6 (0.71%) PL/SQL
10 4 (0.47%) VBScript
11 3 (0.35%) Python
11 3 (0.35%) VB
12 2 (0.24%) Bash Shell
12 2 (0.24%) Java
13 1 (0.12%) PHP
13 1 (0.12%) PHP 5
13 1 (0.12%) PHP 7
13 1 (0.12%) R
Qualifications
1 110 (13.00%) Degree
2 75 (8.87%) Microsoft Certification
3 65 (7.68%) Cisco Certification
4 62 (7.33%) Security Cleared
5 41 (4.85%) MCSA
5 41 (4.85%) SC Cleared
6 39 (4.61%) MCP
7 37 (4.37%) MCSE
8 34 (4.02%) CCNA
8 34 (4.02%) CISSP
9 21 (2.48%) Computer Science Degree
10 19 (2.25%) CCNP
10 19 (2.25%) IISP
11 18 (2.13%) PMI Certification
12 17 (2.01%) ITIL Certification
12 17 (2.01%) PMP
13 16 (1.89%) CISM
14 15 (1.77%) A+ Certification
14 15 (1.77%) CISA
15 13 (1.54%) CCSP
Quality Assurance & Compliance
1 127 (15.01%) SLA
2 84 (9.93%) ISO/IEC 27001
3 45 (5.32%) ISO/IEC 20000
4 37 (4.37%) ISO 9001
5 12 (1.42%) PMO
6 10 (1.18%) COBIT
6 10 (1.18%) PCI DSS
7 8 (0.95%) GDPR
8 7 (0.83%) ITGC
9 4 (0.47%) QA
10 3 (0.35%) ISO 14001
11 2 (0.24%) Cyber Essentials
11 2 (0.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 2 (0.24%) RMADS
12 1 (0.12%) ISO 22301
12 1 (0.12%) NIST
12 1 (0.12%) Sarbanes-Oxley
System Software
1 164 (19.39%) Active Directory
2 91 (10.76%) VMware Infrastructure
3 54 (6.38%) Hyper-V
4 35 (4.14%) Virtual Machines
5 31 (3.66%) VMware ESXi
6 14 (1.65%) vSphere
7 9 (1.06%) Virtual Desktop
8 7 (0.83%) Docker
9 6 (0.71%) Microsoft App-V
10 5 (0.59%) XenApp
11 4 (0.47%) Terminal Services
11 4 (0.47%) VirtualBox
12 3 (0.35%) Firmware
12 3 (0.35%) VMware Server
13 1 (0.12%) Active Directory Lightweight Directory Services
13 1 (0.12%) BitLocker
13 1 (0.12%) XenDesktop
Systems Management
1 81 (9.57%) SCCM
2 19 (2.25%) Microsoft Intune
3 18 (2.13%) Ansible
4 14 (1.65%) Forefront Identity Manager
5 9 (1.06%) SCOM
6 8 (0.95%) Cisco CUCM
6 8 (0.95%) Kubernetes
7 7 (0.83%) OpenView
7 7 (0.83%) Opscode Chef
8 6 (0.71%) HP UCMDB
9 4 (0.47%) Jamf Pro
9 4 (0.47%) Nessus
9 4 (0.47%) ServiceCenter
10 3 (0.35%) AirWatch
10 3 (0.35%) IBM Guardium
10 3 (0.35%) Nagios
10 3 (0.35%) NetBackup
10 3 (0.35%) Netcool
10 3 (0.35%) OSSEC
10 3 (0.35%) Terraform
Vendors
1 264 (31.21%) Microsoft
2 125 (14.78%) VMware
3 90 (10.64%) Cisco
4 67 (7.92%) ServiceNow
5 51 (6.03%) Remedy
6 46 (5.44%) Citrix
7 38 (4.49%) HP
8 35 (4.14%) Salesforce.com
9 32 (3.78%) Oracle
10 23 (2.72%) SAP
11 22 (2.60%) Atlassian
12 21 (2.48%) Dell
13 20 (2.36%) Meraki
14 17 (2.01%) Barracuda Networks
15 16 (1.89%) F5
16 14 (1.65%) Apple
17 13 (1.54%) CheckPoint
18 12 (1.42%) MuleSoft
18 12 (1.42%) Palo Alto
19 11 (1.30%) Infoblox