Period
to 19 September 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 19 September 2018 with a comparison to the same period in the previous 2 years.

ITIL Version 3
UK
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 373 430 351
Rank change year-on-year +57 -79 +54
Permanent jobs citing ITIL V3 1,418 1,301 1,811
As % of all permanent IT jobs advertised in the UK 0.85% 0.73% 0.93%
As % of the Processes & Methodologies category 0.93% 0.80% 1.03%
Number of salaries quoted 981 1,033 1,367
UK median annual salary £45,000 £45,000 £46,000
Median salary % change year-on-year - -2.17% -2.13%
10th Percentile £25,000 £26,775 £26,250
90th Percentile £71,250 £69,800 £70,000
UK excluding London median annual salary £45,000 £45,000 £45,000

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 152,439 162,423 176,281
As % of all permanent IT jobs advertised in the UK 91.04% 91.55% 90.89%
Number of salaries quoted 121,297 128,279 147,112
UK median annual salary £50,000 £50,000 £48,500
Median salary % change year-on-year - +3.09% +2.11%
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL V3.

Salary trend for ITIL V3 in the UK

ITIL V3
Salary Histogram

The salary distribution of IT jobs citing ITIL V3 over the 6 months to 19 September 2018.

Salary histogram for ITIL V3 in the UK

ITIL V3
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +60 1,338 £45,000 - 106
UK excluding London +62 1,106 £45,000 - 87
South East +79 381 £48,514 +7.81% 34
London -32 300 £45,000 -5.26% 26
Midlands +84 288 £36,000 -20.00% 20
North of England +75 222 £47,500 +18.75% 15
West Midlands +83 217 £36,000 -13.25% 11
North West +50 128 £47,500 +5.56% 7
South West +30 112 £35,608 -22.59% 7
Yorkshire +28 84 £41,000 +17.14% 6
East Midlands +31 71 £26,000 -51.85% 9
Scotland -24 52 £47,875 -8.81% 1
East of England -45 51 £42,000 -1.18% 4
Northern Ireland +11 12 £21,000 -49.40% 1
Wales +9 10 £40,210 -26.89% 5
North East -18 10 £47,500 +21.39% 2

For the 6 months to 19 September 2018, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL V3.

1 1,418 (100.00%) ITIL
2 571 (40.27%) Service Management
3 510 (35.97%) Microsoft
4 473 (33.36%) Windows
5 363 (25.60%) Active Directory
6 329 (23.20%) Service Delivery
7 298 (21.02%) ITSM
8 297 (20.94%) Degree
9 266 (18.76%) Finance
10 265 (18.69%) Problem-Solving
11 247 (17.42%) Incident Management
12 219 (15.44%) Analytical Skills
13 217 (15.30%) Problem Management
14 212 (14.95%) SLA
15 210 (14.81%) Project Management
16 200 (14.10%) Change Management
17 199 (14.03%) Microsoft Certification
18 192 (13.54%) Cisco
19 191 (13.47%) VMware
20 189 (13.33%) Microsoft Office
21 188 (13.26%) Windows Server
22 187 (13.19%) Agile Software Development
23 186 (13.12%) Microsoft Azure
24 179 (12.62%) PRINCE2
25 176 (12.41%) Data Centre
26 175 (12.34%) Firewall
26 175 (12.34%) Security Cleared
27 174 (12.27%) ServiceNow
28 169 (11.92%) SCCM
29 161 (11.35%) Management Information System

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 127 (8.96%) SharePoint
2 118 (8.32%) MS Exchange
3 57 (4.02%) Skype for Business
4 45 (3.17%) Exchange Server 2010
5 42 (2.96%) Exchange Server 2013
6 31 (2.19%) IIS
7 27 (1.90%) Exchange Server 2007
8 18 (1.27%) CMS
9 17 (1.20%) Blackberry Enterprise Server
10 11 (0.78%) WebLogic
11 10 (0.71%) SharePoint Server
12 9 (0.63%) SharePoint 2010
13 8 (0.56%) Apache
13 8 (0.56%) JBoss
13 8 (0.56%) SharePoint 2013
14 7 (0.49%) BizTalk Server
15 5 (0.35%) Liferay
16 4 (0.28%) OpenEdge
16 4 (0.28%) Tomcat
16 4 (0.28%) WebSphere
Applications
1 189 (13.33%) Microsoft Office
2 75 (5.29%) Microsoft Excel
3 59 (4.16%) Microsoft PowerPoint
4 49 (3.46%) MS Visio
5 40 (2.82%) Microsoft Project
6 6 (0.42%) Spreadsheet
7 2 (0.14%) AutoCAD
8 1 (0.071%) Maya
Business Applications
1 36 (2.54%) Remedy ITSM
2 22 (1.55%) Dynamics CRM
3 21 (1.48%) assyst
4 7 (0.49%) Dynamics AX
4 7 (0.49%) SAP BPC
4 7 (0.49%) Sentinel
5 5 (0.35%) INSURE/90
5 5 (0.35%) SAP Oil and Gas
6 4 (0.28%) Eloqua
7 3 (0.21%) BASE24
7 3 (0.21%) LongView
7 3 (0.21%) Salesforce.com CRM
8 2 (0.14%) SAP MM
8 2 (0.14%) SAP PP
8 2 (0.14%) SAP PP-PI
8 2 (0.14%) SAP Retail
8 2 (0.14%) SAP SD
9 1 (0.071%) PlanetPress Connect
9 1 (0.071%) Sage 50
9 1 (0.071%) SAP FI-AR
Cloud Services
1 186 (13.12%) Microsoft Azure
2 152 (10.72%) Office 365
3 90 (6.35%) Amazon AWS
4 61 (4.30%) IaaS
5 45 (3.17%) PaaS
6 26 (1.83%) SaaS
7 18 (1.27%) Cloud Computing
8 9 (0.63%) Amazon CloudWatch
8 9 (0.63%) Amazon EC2
8 9 (0.63%) Amazon S3
8 9 (0.63%) AWS CloudFormation
8 9 (0.63%) Azure Active Directory
8 9 (0.63%) G Suite
8 9 (0.63%) Virtual Private Cloud
9 6 (0.42%) Amazon SQS
9 6 (0.42%) Slack
10 5 (0.35%) Dynamics 365
10 5 (0.35%) Mimecast
10 5 (0.35%) OneDrive
11 4 (0.28%) AWS CloudTrail
Communications & Networking
1 175 (12.34%) Firewall
2 134 (9.45%) WAN
3 119 (8.39%) LAN
4 116 (8.18%) TCP/IP
5 101 (7.12%) DHCP
6 100 (7.05%) VPN
7 93 (6.56%) DNS
8 90 (6.35%) Network Security
9 70 (4.94%) Wireless
10 67 (4.72%) Skype
11 55 (3.88%) Cisco ASA
11 55 (3.88%) SAN
12 47 (3.31%) MPLS
13 43 (3.03%) Cisco Nexus
14 38 (2.68%) Internet
15 37 (2.61%) VoIP
16 34 (2.40%) Intrusion Detection
17 33 (2.33%) SSL
18 32 (2.26%) BGP
19 30 (2.12%) Wi-Fi
Database & Business Intelligence
1 92 (6.49%) SQL Server
2 38 (2.68%) SQL Server 2008
3 37 (2.61%) Relational Database
4 19 (1.34%) SQL Server 2012
5 14 (0.99%) MySQL
6 13 (0.92%) SQL Server Reporting Services
7 12 (0.85%) Amazon RDS
8 11 (0.78%) Oracle Database
8 11 (0.78%) SQL Server 2016
9 10 (0.71%) Data Warehouse
9 10 (0.71%) SQL Server 2014
10 9 (0.63%) Amazon DynamoDB
10 9 (0.63%) Azure SQL Database
10 9 (0.63%) SQL Server Integration Services
11 8 (0.56%) SQL Server Analysis Services
12 7 (0.49%) MariaDB
13 6 (0.42%) SQL Server 2000
14 5 (0.35%) Oracle Reports
15 4 (0.28%) RDBMS
16 3 (0.21%) BusinessObjects
Development Applications
1 30 (2.12%) JIRA
2 14 (0.99%) Git (software)
3 9 (0.63%) VSS/SourceSafe
4 7 (0.49%) Subversion
4 7 (0.49%) Visual Studio
5 6 (0.42%) Atlassian Bamboo
5 6 (0.42%) Cucumber
5 6 (0.42%) MSI
5 6 (0.42%) Selenium
5 6 (0.42%) SonarQube
6 5 (0.35%) Maven
6 5 (0.35%) TeamCity
7 4 (0.28%) Gatling
7 4 (0.28%) JMeter
7 4 (0.28%) Team Foundation Server
8 2 (0.14%) ClearCase
8 2 (0.14%) GCC
8 2 (0.14%) Jenkins
8 2 (0.14%) SpecFlow
9 1 (0.071%) Toad
General
1 266 (18.76%) Finance
2 74 (5.22%) Telecoms
3 64 (4.51%) Retail
4 34 (2.40%) Legal
5 33 (2.33%) Banking
6 24 (1.69%) Publishing
7 23 (1.62%) Marketing
8 21 (1.48%) Advertising
9 16 (1.13%) Law
10 15 (1.06%) Games
11 13 (0.92%) German Language
12 11 (0.78%) Local Government
13 10 (0.71%) Spanish Language
14 9 (0.63%) Dutch Language
14 9 (0.63%) Italian Language
15 8 (0.56%) French Language
16 7 (0.49%) Military
17 6 (0.42%) Automotive
17 6 (0.42%) Back Office
17 6 (0.42%) Manufacturing
Job Titles
1 268 (18.90%) Analyst
2 189 (13.33%) Service Manager
3 133 (9.38%) IT Manager
4 129 (9.10%) Architect
5 127 (8.96%) Support Analyst
6 117 (8.25%) Support Engineer
7 90 (6.35%) Desktop Support
8 86 (6.06%) Service Analyst
9 84 (5.92%) Delivery Manager
10 69 (4.87%) Applications Support
11 65 (4.58%) IT Services Manager
12 63 (4.44%) Incident Manager
12 63 (4.44%) IT Support
12 63 (4.44%) Service Desk Analyst
13 60 (4.23%) Infrastructure Engineer
14 58 (4.09%) Services Delivery Manager
15 57 (4.02%) Team Leader
16 51 (3.60%) Solutions Architect
17 42 (2.96%) IT Analyst
18 39 (2.75%) Service Architect
Libraries, Frameworks & Software Standards
1 66 (4.65%) Web Services
2 41 (2.89%) XML
3 22 (1.55%) .NET
3 22 (1.55%) Software Packaging
4 18 (1.27%) Middleware
5 12 (0.85%) LDAP
6 11 (0.78%) AngularJS
7 10 (0.71%) HTML
8 9 (0.63%) Java EE
9 8 (0.56%) RabbitMQ
9 8 (0.56%) REST
10 7 (0.49%) 802.1X
11 6 (0.42%) .NET Framework
11 6 (0.42%) CSS
12 5 (0.35%) EDIFACT
12 5 (0.35%) Hibernate
12 5 (0.35%) HTML5
12 5 (0.35%) OSGi
12 5 (0.35%) Spring
12 5 (0.35%) XML Messaging
Miscellaneous
1 219 (15.44%) Analytical Skills
2 176 (12.41%) Data Centre
3 161 (11.35%) Management Information System
4 143 (10.08%) Self-Motivation
5 90 (6.35%) CMDB
6 69 (4.87%) Computer Science
7 43 (3.03%) Video Conferencing
8 36 (2.54%) Hybrid Cloud
9 34 (2.40%) Clustering
10 32 (2.26%) NHS
11 28 (1.97%) Distributed Denial-of-Service
12 26 (1.83%) Public Cloud
13 25 (1.76%) Enterprise Software
14 23 (1.62%) Driving Licence
15 20 (1.41%) User Experience
16 19 (1.34%) Blackberry
17 17 (1.20%) PMI
18 15 (1.06%) Fintech
18 15 (1.06%) PKI
19 13 (0.92%) iPhone
Operating Systems
1 473 (33.36%) Windows
2 188 (13.26%) Windows Server
3 134 (9.45%) Windows 10
4 131 (9.24%) Windows 7
5 124 (8.74%) Windows Server 2012
6 96 (6.77%) Linux
7 80 (5.64%) Windows Server 2008
8 65 (4.58%) Unix
9 27 (1.90%) Apple iOS
10 23 (1.62%) Red Hat Enterprise Linux
11 22 (1.55%) Android
12 14 (0.99%) Windows 8
13 11 (0.78%) Mac OS
14 9 (0.63%) Solaris
14 9 (0.63%) Windows XP
15 5 (0.35%) Mac OS X
16 3 (0.21%) Windows Phone
16 3 (0.21%) Windows Server 2003
17 2 (0.14%) CentOS
17 2 (0.14%) Windows Mobile
Processes & Methodologies
1 1,418 (100.00%) ITIL
2 571 (40.27%) Service Management
3 329 (23.20%) Service Delivery
4 298 (21.02%) ITSM
5 265 (18.69%) Problem-Solving
6 247 (17.42%) Incident Management
7 217 (15.30%) Problem Management
8 210 (14.81%) Project Management
9 200 (14.10%) Change Management
10 187 (13.19%) Agile Software Development
11 179 (12.62%) PRINCE2
12 147 (10.37%) Continuous Improvement
13 130 (9.17%) Line Management
14 114 (8.04%) Service Design
15 111 (7.83%) Configuration Management
16 106 (7.48%) Information Security
17 104 (7.33%) Stakeholder Management
18 95 (6.70%) Asset Management
19 90 (6.35%) Release Management
20 89 (6.28%) Presales
Programming Languages
1 145 (10.23%) SQL
2 92 (6.49%) PowerShell
3 22 (1.55%) Java
4 21 (1.48%) JavaScript
5 18 (1.27%) C
6 10 (0.71%) C#
6 10 (0.71%) VB
7 9 (0.63%) Python
8 7 (0.49%) VBScript
9 6 (0.42%) PHP
9 6 (0.42%) T-SQL
10 2 (0.14%) COBOL
10 2 (0.14%) R
11 1 (0.071%) ANSI SQL
11 1 (0.071%) Bash Shell
11 1 (0.071%) Perl
11 1 (0.071%) PL/SQL
11 1 (0.071%) Ruby
11 1 (0.071%) Shell Script
11 1 (0.071%) VB.NET
Qualifications
1 297 (20.94%) Degree
2 199 (14.03%) Microsoft Certification
3 175 (12.34%) Security Cleared
4 136 (9.59%) Cisco Certification
5 104 (7.33%) SC Cleared
6 98 (6.91%) MCSA
7 97 (6.84%) MCP
8 91 (6.42%) MCSE
9 76 (5.36%) CCNP
10 70 (4.94%) CISSP
11 66 (4.65%) CCNA
12 63 (4.44%) ITIL Certification
13 59 (4.16%) PMI Certification
14 44 (3.10%) PMP
15 35 (2.47%) Computer Science Degree
16 33 (2.33%) CCDP
16 33 (2.33%) MCDST
17 25 (1.76%) ISEB
18 22 (1.55%) HNC
18 22 (1.55%) MCITP
Quality Assurance & Compliance
1 212 (14.95%) SLA
2 82 (5.78%) ISO/IEC 27001
3 57 (4.02%) GDPR
4 43 (3.03%) QA
5 36 (2.54%) ISO/IEC 20000
6 27 (1.90%) Cyber Essentials
6 27 (1.90%) PCI DSS
7 19 (1.34%) GPG13
8 17 (1.20%) PMO
9 14 (0.99%) COBIT
10 12 (0.85%) Data Quality
11 8 (0.56%) ISO/IEC 27005
12 7 (0.49%) Cyber Essentials PLUS
13 5 (0.35%) ISO 9001
13 5 (0.35%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 4 (0.28%) COSO
14 4 (0.28%) ISO/IEC 19770
15 3 (0.21%) Sarbanes-Oxley
16 2 (0.14%) ISAE 3402
16 2 (0.14%) JSP 440
System Software
1 363 (25.60%) Active Directory
2 141 (9.94%) VMware Infrastructure
3 85 (5.99%) Hyper-V
4 33 (2.33%) Virtual Desktop
5 32 (2.26%) vSphere
6 26 (1.83%) XenApp
7 24 (1.69%) Firmware
7 24 (1.69%) VMware ESXi
8 22 (1.55%) Microsoft App-V
9 18 (1.27%) Virtual Machines
10 17 (1.20%) BitLocker
11 16 (1.13%) Virtual Servers
12 14 (0.99%) VMware NSX
13 12 (0.85%) XenDesktop
14 9 (0.63%) Microsoft Virtual Server
14 9 (0.63%) Terminal Server
15 3 (0.21%) VMware Workstation
16 2 (0.14%) Docker
17 1 (0.071%) Forefront TMG
17 1 (0.071%) Oracle RAC
Systems Management
1 169 (11.92%) SCCM
2 37 (2.61%) SCOM
3 32 (2.26%) Cisco CUCM
4 31 (2.19%) NetBackup
5 27 (1.90%) SCVMM
6 17 (1.20%) Failover Clustering
7 16 (1.13%) Opscode Chef
7 16 (1.13%) Puppet
7 16 (1.13%) ServiceCenter
8 15 (1.06%) HP UCMDB
8 15 (1.06%) Nessus
9 14 (0.99%) Ansible
9 14 (0.99%) Cisco UCCX
9 14 (0.99%) Microsoft Clustering
10 13 (0.92%) Nagios
11 12 (0.85%) Cisco Prime
12 11 (0.78%) AirWatch
12 11 (0.78%) CASB
12 11 (0.78%) TrustSec
12 11 (0.78%) vCenter Server
Vendors
1 510 (35.97%) Microsoft
2 192 (13.54%) Cisco
3 191 (13.47%) VMware
4 174 (12.27%) ServiceNow
5 155 (10.93%) Citrix
6 86 (6.06%) CheckPoint
7 85 (5.99%) Remedy
8 74 (5.22%) HP
9 66 (4.65%) Oracle
10 64 (4.51%) Juniper
11 56 (3.95%) McAfee
12 51 (3.60%) BMC
13 49 (3.46%) Apple
14 45 (3.17%) F5
15 41 (2.89%) Fortinet
16 37 (2.61%) SAP
17 35 (2.47%) SolarWinds
18 34 (2.40%) EMC
19 30 (2.12%) Splunk
20 29 (2.05%) IBM