Period
to 26 April 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 26 April 2018 with a comparison to the same period in the previous 2 years.

ITIL Version 3
UK
6 months to
26 Apr 2018
Same period 2017 Same period 2016
Rank 363 356 385
Rank change year-on-year -7 +29 -16
Permanent jobs citing ITIL V3 1,464 1,429 1,719
As % of all permanent IT jobs advertised in the UK 0.83% 0.84% 0.84%
As % of the Processes & Methodologies category 0.91% 0.93% 0.93%
Number of salaries quoted 945 1,100 1,386
UK median annual salary £45,000 £45,000 £47,500
Median salary % change year-on-year - -5.26% -
10th Percentile £26,500 £27,250 £28,500
90th Percentile £67,500 £70,000 £72,500
UK excluding London median annual salary £42,500 £42,500 £42,500

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 160,585 153,801 184,176
As % of all permanent IT jobs advertised in the UK 90.82% 90.49% 89.98%
Number of salaries quoted 130,112 126,664 153,046
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £29,250 £28,000 £27,500
90th Percentile £81,250 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +4.94%

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL V3.

Salary trend for ITIL V3 in the UK

ITIL V3
Salary Histogram

The salary distribution of IT jobs citing ITIL V3 over the 6 months to 26 April 2018.

Salary histogram for ITIL V3 in the UK

ITIL V3
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 26 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 1,352 £45,000 - 128
UK excluding London +4 1,093 £42,500 - 107
London -80 360 £52,401 +5.86% 31
South East +9 325 £42,500 +6.25% 35
North of England +39 249 £41,000 +2.05% 28
Midlands +39 215 £42,000 -1.18% 24
South West +16 168 £41,000 -3.53% 3
North West +23 148 £45,000 +20.00% 18
West Midlands +36 143 £40,000 -11.11% 10
Scotland -1 91 £45,000 -8.16% 9
Yorkshire +21 84 £37,500 -11.76% 9
East of England -72 75 £47,500 -2.06% 7
East Midlands +22 72 £42,000 -1.18% 14
North East -16 17 £45,000 -14.29% 1
Wales +6 14 £40,105 +0.26% 1
Northern Ireland +10 5 £42,500 -15.00%

For the 6 months to 26 April 2018, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL V3.

1 1,464 (100.00%) ITIL
2 578 (39.48%) Service Management
3 538 (36.75%) Microsoft
4 483 (32.99%) Windows
5 385 (26.30%) Service Delivery
6 378 (25.82%) Active Directory
7 356 (24.32%) ITSM
8 284 (19.40%) Project Management
9 263 (17.96%) Analytical Skills
10 256 (17.49%) Degree
11 251 (17.14%) Finance
12 249 (17.01%) Problem Management
13 237 (16.19%) Security Cleared
14 225 (15.37%) SLA
15 219 (14.96%) Incident Management
16 218 (14.89%) Windows Server
17 211 (14.41%) Problem-Solving
17 211 (14.41%) Agile Software Development
18 202 (13.80%) Firewall
19 199 (13.59%) Cisco
20 187 (12.77%) VMware
21 180 (12.30%) Microsoft Azure
22 176 (12.02%) Change Management
23 168 (11.48%) Office 365
24 167 (11.41%) Cisco Certification
25 165 (11.27%) PRINCE2
26 160 (10.93%) SCCM
27 149 (10.18%) Microsoft Certification
28 148 (10.11%) Microsoft Office
29 147 (10.04%) SQL Server

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 125 (8.54%) SharePoint
2 89 (6.08%) MS Exchange
3 81 (5.53%) Skype for Business
4 72 (4.92%) IIS
5 31 (2.12%) Exchange Server 2013
6 30 (2.05%) Exchange Server 2010
7 22 (1.50%) BizTalk Server
8 11 (0.75%) WebSphere
9 9 (0.61%) Exchange Server 2007
9 9 (0.61%) WebLogic
10 8 (0.55%) CMS
10 8 (0.55%) Mule
10 8 (0.55%) Mule ESB
10 8 (0.55%) Oracle SOA Suite
10 8 (0.55%) Tomcat
11 7 (0.48%) Adobe Experience Manager
11 7 (0.48%) Apache
11 7 (0.48%) CICS
11 7 (0.48%) SharePoint Server
12 6 (0.41%) Blackberry Enterprise Server
Applications
1 148 (10.11%) Microsoft Office
2 35 (2.39%) Microsoft Excel
3 33 (2.25%) MS Visio
4 23 (1.57%) Spreadsheet
5 17 (1.16%) Microsoft PowerPoint
6 14 (0.96%) Microsoft Project
7 2 (0.14%) Acrobat
7 2 (0.14%) AutoCAD
7 2 (0.14%) Maya
Business Applications
1 51 (3.48%) Remedy ITSM
2 47 (3.21%) Dynamics CRM
3 13 (0.89%) assyst
4 6 (0.41%) Eloqua
5 5 (0.34%) Northgate Housing
6 4 (0.27%) BASE24
7 3 (0.20%) LongView
7 3 (0.20%) SAP BPC
8 1 (0.068%) Dynamics AX
8 1 (0.068%) Dynamics GP
8 1 (0.068%) Dynamics NAV
8 1 (0.068%) PlanetPress Connect
8 1 (0.068%) SAP Business One
8 1 (0.068%) SAP MM
8 1 (0.068%) SAP PP
8 1 (0.068%) SAP PP-PI
8 1 (0.068%) SAP Retail
8 1 (0.068%) SAP SD
Cloud Services
1 180 (12.30%) Microsoft Azure
2 168 (11.48%) Office 365
3 112 (7.65%) Amazon AWS
4 34 (2.32%) IaaS
4 34 (2.32%) PaaS
4 34 (2.32%) SaaS
5 16 (1.09%) Cloud Computing
6 13 (0.89%) Google Cloud Platform
7 12 (0.82%) Mimecast
8 8 (0.55%) Boomi
9 7 (0.48%) G Suite
10 5 (0.34%) Amazon CloudWatch
10 5 (0.34%) Salesforce Sales Cloud
10 5 (0.34%) Salesforce Service Cloud
10 5 (0.34%) Slack
11 4 (0.27%) Trello
12 3 (0.20%) OneDrive
13 2 (0.14%) Adobe Analytics
13 2 (0.14%) Adobe Creative Cloud
13 2 (0.14%) Datadog
Communications & Networking
1 202 (13.80%) Firewall
2 130 (8.88%) VPN
3 121 (8.27%) WAN
4 118 (8.06%) Network Security
5 110 (7.51%) LAN
6 105 (7.17%) DNS
7 94 (6.42%) DHCP
8 79 (5.40%) Skype
9 76 (5.19%) TCP/IP
10 71 (4.85%) MPLS
11 64 (4.37%) Intrusion Detection
12 61 (4.17%) Cisco ASA
13 56 (3.83%) Wireless
14 55 (3.76%) VLAN
15 52 (3.55%) BGP
16 51 (3.48%) SSL
17 50 (3.42%) SNMP
18 48 (3.28%) OSPF
19 45 (3.07%) Cisco Nexus
20 42 (2.87%) SAN
Database & Business Intelligence
1 147 (10.04%) SQL Server
2 34 (2.32%) Relational Database
3 25 (1.71%) SQL Server 2014
4 20 (1.37%) MySQL
4 20 (1.37%) SQL Server 2008
5 10 (0.68%) NoSQL
6 9 (0.61%) RDBMS
6 9 (0.61%) SQL Server 2012
7 8 (0.55%) DB2
7 8 (0.55%) Oracle Database
8 7 (0.48%) Data Warehouse
8 7 (0.48%) Oracle Database 10g
8 7 (0.48%) SQL Server Integration Services
8 7 (0.48%) SQLPlus
9 6 (0.41%) IMS/DB
9 6 (0.41%) Power BI
9 6 (0.41%) SQL Server Reporting Services
10 5 (0.34%) MongoDB
10 5 (0.34%) SAP Data Services
10 5 (0.34%) SQL Server Analysis Services
Development Applications
1 32 (2.19%) JIRA
2 24 (1.64%) MSI
3 22 (1.50%) Team Foundation Server
4 18 (1.23%) Redmine
5 17 (1.16%) VSS/SourceSafe
6 11 (0.75%) Jenkins
7 10 (0.68%) Maven
8 8 (0.55%) Git (software)
9 7 (0.48%) Cucumber
9 7 (0.48%) JMeter
9 7 (0.48%) Selenium
9 7 (0.48%) SoapUI
9 7 (0.48%) Subversion
10 6 (0.41%) TeamCity
11 5 (0.34%) ClearCase
11 5 (0.34%) ClearQuest
11 5 (0.34%) SonarQube
12 4 (0.27%) Atlassian Bamboo
12 4 (0.27%) Gatling
12 4 (0.27%) VersionOne
General
1 251 (17.14%) Finance
2 74 (5.05%) Telecoms
3 57 (3.89%) Retail
4 24 (1.64%) Marketing
5 23 (1.57%) Banking
6 21 (1.43%) Billing
7 20 (1.37%) Law
7 20 (1.37%) Legal
8 18 (1.23%) Advertising
9 17 (1.16%) Financial Institution
10 15 (1.02%) Publishing
11 7 (0.48%) Games
11 7 (0.48%) Italian Language
11 7 (0.48%) Manufacturing
12 6 (0.41%) Back Office
12 6 (0.41%) Local Government
13 5 (0.34%) German Language
14 4 (0.27%) Retail Banking
15 3 (0.20%) Investment Banking
15 3 (0.20%) Spanish Language
Job Titles
1 257 (17.55%) Analyst
2 191 (13.05%) Service Manager
3 137 (9.36%) Architect
4 108 (7.38%) IT Manager
5 94 (6.42%) Support Analyst
6 82 (5.60%) Consultant
7 81 (5.53%) Applications Support
8 76 (5.19%) Support Engineer
9 74 (5.05%) Infrastructure Engineer
10 69 (4.71%) Delivery Manager
11 67 (4.58%) Desktop Support
12 64 (4.37%) Solutions Architect
13 62 (4.23%) Service Analyst
14 60 (4.10%) Services Delivery Manager
15 55 (3.76%) IT Services Manager
16 51 (3.48%) IT Support
17 48 (3.28%) ITIL Manager
18 46 (3.14%) 3rd Line Engineer
19 44 (3.01%) Applications Support Analyst
19 44 (3.01%) Incident Manager
Libraries, Frameworks & Software Standards
1 88 (6.01%) Web Services
2 56 (3.83%) .NET
3 39 (2.66%) XML
4 35 (2.39%) HTML
5 32 (2.19%) CSS
6 30 (2.05%) jQuery
7 28 (1.91%) Ajax
8 24 (1.64%) LDAP
9 19 (1.30%) ASP.NET Web API
9 19 (1.30%) Entity Framework
9 19 (1.30%) WCF
10 18 (1.23%) REST
11 17 (1.16%) J2EE
12 16 (1.09%) Middleware
13 15 (1.02%) AngularJS
14 14 (0.96%) .NET Framework
14 14 (0.96%) Java EE
14 14 (0.96%) SOAP
15 10 (0.68%) Spring
15 10 (0.68%) Spring MVC
Miscellaneous
1 263 (17.96%) Analytical Skills
2 121 (8.27%) Management Information System
3 120 (8.20%) Data Centre
4 102 (6.97%) Self-Motivation
5 69 (4.71%) Computer Science
6 65 (4.44%) Distributed Denial-of-Service
7 56 (3.83%) PMI
8 53 (3.62%) CMDB
9 43 (2.94%) Driving Licence
10 39 (2.66%) Hybrid Cloud
11 38 (2.60%) Cyberthreat
12 31 (2.12%) iPhone
13 30 (2.05%) Clustering
14 28 (1.91%) Public Cloud
15 22 (1.50%) PKI
15 22 (1.50%) User Experience
16 17 (1.16%) FlexPod
16 17 (1.16%) NHS
17 13 (0.89%) Hedge funds
17 13 (0.89%) Video Conferencing
Operating Systems
1 483 (32.99%) Windows
2 218 (14.89%) Windows Server
3 138 (9.43%) Windows 7
3 138 (9.43%) Windows Server 2012
4 120 (8.20%) Linux
5 105 (7.17%) Windows Server 2008
6 96 (6.56%) Windows 10
7 55 (3.76%) Unix
8 24 (1.64%) Windows 8
9 21 (1.43%) Android
10 20 (1.37%) Apple iOS
11 17 (1.16%) Red Hat Enterprise Linux
12 12 (0.82%) Mac OS X
13 10 (0.68%) Mac OS
14 8 (0.55%) CentOS
14 8 (0.55%) Windows Mobile
14 8 (0.55%) Windows Server 2003
15 7 (0.48%) Ubuntu
16 5 (0.34%) Windows XP
17 3 (0.20%) Windows Phone
Processes & Methodologies
1 1,464 (100.00%) ITIL
2 578 (39.48%) Service Management
3 385 (26.30%) Service Delivery
4 356 (24.32%) ITSM
5 284 (19.40%) Project Management
6 249 (17.01%) Problem Management
7 219 (14.96%) Incident Management
8 211 (14.41%) Agile Software Development
8 211 (14.41%) Problem-Solving
9 176 (12.02%) Change Management
10 165 (11.27%) PRINCE2
11 121 (8.27%) Service Design
12 116 (7.92%) Stakeholder Management
13 114 (7.79%) Presales
14 106 (7.24%) Continuous Improvement
15 104 (7.10%) Release Management
16 95 (6.49%) Line Management
17 92 (6.28%) Risk Management
18 81 (5.53%) Information Security
19 79 (5.40%) Business Intelligence
Programming Languages
1 134 (9.15%) SQL
2 127 (8.67%) PowerShell
3 54 (3.69%) JavaScript
4 43 (2.94%) Java
5 22 (1.50%) C#
6 21 (1.43%) C
7 10 (0.68%) Perl
7 10 (0.68%) Python
7 10 (0.68%) VB
8 8 (0.55%) COBOL
9 7 (0.48%) PHP
9 7 (0.48%) PL/SQL
9 7 (0.48%) Shell Script
10 5 (0.34%) Apex Code
10 5 (0.34%) C++
10 5 (0.34%) VBScript
11 4 (0.27%) Ruby
11 4 (0.27%) T-SQL
11 4 (0.27%) XPath
11 4 (0.27%) XQuery
Qualifications
1 256 (17.49%) Degree
2 237 (16.19%) Security Cleared
3 167 (11.41%) Cisco Certification
4 149 (10.18%) Microsoft Certification
5 112 (7.65%) CCNP
6 98 (6.69%) SC Cleared
7 86 (5.87%) PMI Certification
8 81 (5.53%) MCSE
9 75 (5.12%) MCSA
10 72 (4.92%) CISSP
11 54 (3.69%) CCNA
12 53 (3.62%) MCP
13 51 (3.48%) PMP
14 40 (2.73%) CCDP
15 34 (2.32%) ITIL Certification
16 29 (1.98%) Computer Science Degree
17 27 (1.84%) JNCIP
18 26 (1.78%) PRINCE2 Practitioner
19 25 (1.71%) CISM
20 22 (1.50%) IISP
Quality Assurance & Compliance
1 225 (15.37%) SLA
2 76 (5.19%) QA
3 50 (3.42%) ISO/IEC 27001
4 45 (3.07%) ISO/IEC 20000
5 39 (2.66%) GDPR
6 22 (1.50%) PMO
7 19 (1.30%) Cyber Essentials
8 15 (1.02%) PCI DSS
9 11 (0.75%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 9 (0.61%) COBIT
11 8 (0.55%) GCP
11 8 (0.55%) Sarbanes-Oxley
12 6 (0.41%) GPG13
12 6 (0.41%) ISO 9001
13 4 (0.27%) Data Quality
13 4 (0.27%) ISO 9000
13 4 (0.27%) ISO/IEC 27005
14 2 (0.14%) Cyber Essentials PLUS
14 2 (0.14%) ISO 22301
15 1 (0.068%) ISO/IEC 19770
System Software
1 378 (25.82%) Active Directory
2 129 (8.81%) VMware Infrastructure
3 112 (7.65%) Hyper-V
4 59 (4.03%) Virtual Desktop
5 30 (2.05%) vSphere
6 28 (1.91%) BitLocker
7 26 (1.78%) Microsoft App-V
8 22 (1.50%) Virtual Servers
9 20 (1.37%) VMware ESXi
10 18 (1.23%) XenApp
11 15 (1.02%) Microsoft Virtual Server
12 14 (0.96%) VMware NSX
13 12 (0.82%) Firmware
13 12 (0.82%) Terminal Services
14 9 (0.61%) XenDesktop
15 5 (0.34%) DFS Replication
15 5 (0.34%) Oracle RAC
16 4 (0.27%) Docker
16 4 (0.27%) Virtual Machines
17 3 (0.20%) Citrix Presentation Server
Systems Management
1 160 (10.93%) SCCM
2 64 (4.37%) SCOM
3 48 (3.28%) SCVMM
4 24 (1.64%) QRadar
5 20 (1.37%) Forefront Identity Manager
6 19 (1.30%) Cisco CUCM
7 18 (1.23%) Cisco Prime
8 17 (1.16%) Puppet
9 16 (1.09%) Opscode Chef
10 15 (1.02%) BMC PATROL
11 14 (0.96%) Failover Clustering
12 13 (0.89%) CASB
13 11 (0.75%) Ansible
13 11 (0.75%) Microsoft Intune
13 11 (0.75%) NetBackup
14 10 (0.68%) Microsoft Clustering
14 10 (0.68%) Nagios
14 10 (0.68%) WSUS
15 9 (0.61%) Backup Exec
15 9 (0.61%) HP Quality Center
Vendors
1 538 (36.75%) Microsoft
2 199 (13.59%) Cisco
3 187 (12.77%) VMware
4 139 (9.49%) Citrix
5 99 (6.76%) ServiceNow
6 94 (6.42%) Juniper
7 90 (6.15%) CheckPoint
8 85 (5.81%) Remedy
9 78 (5.33%) F5
10 68 (4.64%) McAfee
11 67 (4.58%) HP
12 65 (4.44%) Fortinet
13 61 (4.17%) Oracle
14 58 (3.96%) IBM
15 50 (3.42%) Splunk
16 44 (3.01%) BMC
17 39 (2.66%) Google
18 34 (2.32%) Apple
18 34 (2.32%) Ivanti
19 31 (2.12%) SolarWinds