Period
to 20 January 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 20 January 2018 with a comparison to the same period in the previous 2 years.

ITIL Version 3
UK
6 months to
20 Jan 2018
Same period 2017 Same period 2016
Rank 399 320 420
Rank change year-on-year -79 +100 -91
Permanent jobs citing ITIL V3 1,304 1,753 1,540
As % of all permanent IT jobs advertised in the UK 0.75% 0.99% 0.74%
As % of the Processes & Methodologies category 0.84% 1.11% 0.83%
Number of salaries quoted 934 1,345 1,222
UK median annual salary £45,000 £45,000 £47,500
Median salary % change year-on-year - -5.26% -
10th Percentile £27,000 £27,000 £27,500
90th Percentile £65,000 £70,000 £70,000
UK excluding London median annual salary £45,000 £44,159 £42,500
% change year-on-year +1.91% +3.90% -5.56%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 155,536 158,519 185,447
As % of all permanent IT jobs advertised in the UK 89.84% 89.54% 88.87%
Number of salaries quoted 124,908 131,030 153,743
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £28,750 £28,125 £27,500
90th Percentile £80,000 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL V3.

Salary trend for ITIL V3 in the UK

ITIL V3
Salary Histogram

The salary distribution of IT jobs citing ITIL V3 over the 6 months to 20 January 2018.

Salary histogram for ITIL V3 in the UK

ITIL V3
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 20 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -87 1,209 £46,000 +2.22% 125
UK excluding London -66 902 £45,000 +1.91% 111
London -36 394 £50,000 +5.26% 26
South East -21 227 £46,000 +2.22% 30
North of England -52 224 £37,747 -11.18% 31
Midlands -7 194 £45,000 +5.88% 27
South West -41 129 £46,000 +12.20% 9
West Midlands -5 126 £43,000 -12.24% 9
North West -50 119 £45,000 +19.21% 13
Scotland -7 81 £47,500 +9.20% 9
Yorkshire -51 77 £35,000 -17.65% 12
East Midlands +3 68 £50,000 +17.65% 17
East of England -79 60 £42,000 -16.00% 2
North East -2 28 £39,131 -21.74% 6
Wales +9 10 £40,000 - 3
Northern Ireland -23 2 £34,500 -23.33%

For the 6 months to 20 January 2018, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITIL V3.

1 1,304 (100.00%) ITIL
2 508 (38.96%) Microsoft
3 470 (36.04%) Service Management
4 418 (32.06%) Windows
5 354 (27.15%) Service Delivery
6 337 (25.84%) ITSM
7 319 (24.46%) Active Directory
8 287 (22.01%) Problem Management
9 253 (19.40%) Finance
10 252 (19.33%) Change Management
11 248 (19.02%) Project Management
12 235 (18.02%) Agile Software Development
13 231 (17.71%) Security Cleared
14 217 (16.64%) SLA
15 208 (15.95%) Analytical Skills
16 206 (15.80%) Cisco
17 199 (15.26%) Windows Server
18 194 (14.88%) SQL Server
18 194 (14.88%) Degree
19 191 (14.65%) VMware
20 185 (14.19%) Incident Management
21 166 (12.73%) Firewall
22 162 (12.42%) Office 365
23 153 (11.73%) Microsoft Office
24 148 (11.35%) PowerShell
25 147 (11.27%) Cisco Certification
26 145 (11.12%) Microsoft Certification
27 144 (11.04%) Citrix
27 144 (11.04%) SharePoint
27 144 (11.04%) Microsoft Azure

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 144 (11.04%) SharePoint
2 89 (6.83%) IIS
3 74 (5.67%) MS Exchange
4 65 (4.98%) Skype for Business
5 50 (3.83%) BizTalk Server
6 43 (3.30%) Exchange Server 2010
7 28 (2.15%) Exchange Server 2013
8 12 (0.92%) Tomcat
9 11 (0.84%) CMS
9 11 (0.84%) Exchange Server 2007
10 10 (0.77%) SharePoint Server
10 10 (0.77%) WebSphere
11 9 (0.69%) Adobe Experience Manager
11 9 (0.69%) Apache
11 9 (0.69%) IBM Domino
11 9 (0.69%) WebLogic
12 8 (0.61%) Blackberry Enterprise Server
12 8 (0.61%) SharePoint 2010
13 6 (0.46%) CICS
14 5 (0.38%) NetWeaver
Applications
1 153 (11.73%) Microsoft Office
2 28 (2.15%) Microsoft Excel
3 22 (1.69%) MS Visio
4 10 (0.77%) Microsoft PowerPoint
4 10 (0.77%) Spreadsheet
5 9 (0.69%) Microsoft Project
6 4 (0.31%) Maya
7 1 (0.077%) AutoCAD
7 1 (0.077%) MicroStation
7 1 (0.077%) ProjectWise
7 1 (0.077%) Revit
Business Applications
1 81 (6.21%) Remedy ITSM
2 25 (1.92%) Dynamics CRM
3 7 (0.54%) Eloqua
4 6 (0.46%) SAP BPC
5 5 (0.38%) assyst
6 4 (0.31%) Eikon
6 4 (0.31%) Northgate Housing
7 3 (0.23%) SAP ERP
8 2 (0.15%) Cognos Business Intelligence
8 2 (0.15%) Dynamics AX
9 1 (0.077%) Dynamics GP
9 1 (0.077%) PlanetPress Connect
9 1 (0.077%) SAP Business One
Cloud Services
1 162 (12.42%) Office 365
2 144 (11.04%) Microsoft Azure
3 92 (7.06%) Amazon AWS
4 36 (2.76%) SaaS
5 31 (2.38%) IaaS
6 19 (1.46%) PaaS
7 14 (1.07%) Cloud Computing
8 13 (1.00%) Azure Active Directory
9 10 (0.77%) Mimecast
10 5 (0.38%) Adobe Analytics
10 5 (0.38%) Amazon ELB
10 5 (0.38%) AWS CloudFormation
11 4 (0.31%) Dynamics 365
11 4 (0.31%) Salesforce Sales Cloud
11 4 (0.31%) Salesforce Service Cloud
12 2 (0.15%) Amazon EC2
12 2 (0.15%) Google Cloud Platform
13 1 (0.077%) G Suite
13 1 (0.077%) OneDrive
13 1 (0.077%) SuccessFactors
Communications & Networking
1 166 (12.73%) Firewall
2 98 (7.52%) LAN
3 94 (7.21%) WAN
4 91 (6.98%) Network Security
5 87 (6.67%) VPN
6 81 (6.21%) DNS
7 73 (5.60%) DHCP
8 70 (5.37%) SAN
9 68 (5.21%) Skype
10 64 (4.91%) MPLS
11 54 (4.14%) VoIP
12 53 (4.06%) TCP/IP
13 48 (3.68%) Intrusion Detection
14 44 (3.37%) VLAN
15 43 (3.30%) OSPF
16 41 (3.14%) Unified Communications
17 39 (2.99%) SNMP
18 38 (2.91%) BGP
18 38 (2.91%) Wireless
19 35 (2.68%) Cisco ASA
Database & Business Intelligence
1 194 (14.88%) SQL Server
2 50 (3.83%) SQL Server 2014
3 28 (2.15%) SQL Server 2008
4 23 (1.76%) MySQL
5 15 (1.15%) SQL Server 2012
6 10 (0.77%) Relational Database
7 9 (0.69%) DB2
8 8 (0.61%) Oracle Reports
8 8 (0.61%) RDBMS
8 8 (0.61%) SQL Server Reporting Services
9 7 (0.54%) SQL Server Integration Services
10 6 (0.46%) SAP BW
10 6 (0.46%) SAP HANA
11 5 (0.38%) MariaDB
11 5 (0.38%) NoSQL
11 5 (0.38%) Redis
12 4 (0.31%) Amazon Redshift
12 4 (0.31%) IMS/DB
12 4 (0.31%) SQL Server Analysis Services
13 3 (0.23%) Oracle Database
Development Applications
1 47 (3.60%) Team Foundation Server
2 21 (1.61%) JIRA
3 14 (1.07%) Redmine
4 12 (0.92%) MSI
5 10 (0.77%) Selenium
6 8 (0.61%) Cucumber
6 8 (0.61%) Git (software)
6 8 (0.61%) Maven
6 8 (0.61%) SoapUI
7 6 (0.46%) Subversion
7 6 (0.46%) VSS/SourceSafe
8 5 (0.38%) TeamCity
9 4 (0.31%) JMeter
9 4 (0.31%) LoadRunner
9 4 (0.31%) Ranorex
9 4 (0.31%) Robot Framework
9 4 (0.31%) WebDriver
9 4 (0.31%) Zephyr
10 3 (0.23%) Jenkins
11 2 (0.15%) Toad
General
1 253 (19.40%) Finance
2 70 (5.37%) Telecoms
3 41 (3.14%) Banking
4 34 (2.61%) Financial Institution
5 26 (1.99%) Retail
6 20 (1.53%) Investment Banking
7 18 (1.38%) Manufacturing
8 17 (1.30%) Law
9 16 (1.23%) Billing
9 16 (1.23%) Legal
10 15 (1.15%) Marketing
11 14 (1.07%) Publishing
12 13 (1.00%) Back Office
13 12 (0.92%) Advertising
14 7 (0.54%) Front Office
15 4 (0.31%) Italian Language
15 4 (0.31%) Spanish Language
16 3 (0.23%) German Language
16 3 (0.23%) Military
17 1 (0.077%) French Language
Job Titles
1 247 (18.94%) Analyst
2 163 (12.50%) Service Manager
3 91 (6.98%) Architect
4 82 (6.29%) Infrastructure Engineer
5 77 (5.90%) Support Analyst
6 73 (5.60%) IT Manager
7 71 (5.44%) Applications Support
8 67 (5.14%) Support Engineer
9 64 (4.91%) Consultant
9 64 (4.91%) Delivery Manager
9 64 (4.91%) Services Delivery Manager
10 52 (3.99%) Developer
10 52 (3.99%) Service Analyst
11 50 (3.83%) 2nd Line Support
11 50 (3.83%) IT Support
12 48 (3.68%) Desktop Support
13 47 (3.60%) Change Manager
14 46 (3.53%) IT Analyst
15 42 (3.22%) ITIL Manager
16 41 (3.14%) 3rd Line Engineer
Libraries, Frameworks & Software Standards
1 133 (10.20%) Web Services
2 84 (6.44%) .NET
3 65 (4.98%) HTML
4 59 (4.52%) CSS
5 54 (4.14%) Ajax
6 53 (4.06%) jQuery
7 44 (3.37%) ASP.NET Web API
7 44 (3.37%) Entity Framework
7 44 (3.37%) WCF
8 32 (2.45%) XML
9 25 (1.92%) REST
10 20 (1.53%) AngularJS
11 19 (1.46%) SOAP
12 15 (1.15%) .NET Framework
13 14 (1.07%) J2EE
14 11 (0.84%) Java EE
15 10 (0.77%) Middleware
16 9 (0.69%) LDAP
17 8 (0.61%) JMS
17 8 (0.61%) Spring
Miscellaneous
1 208 (15.95%) Analytical Skills
2 106 (8.13%) Data Centre
3 90 (6.90%) Management Information System
4 58 (4.45%) CMDB
5 48 (3.68%) Distributed Denial-of-Service
6 42 (3.22%) PMI
7 37 (2.84%) Computer Science
8 35 (2.68%) Hedge funds
9 34 (2.61%) Driving Licence
10 32 (2.45%) Virtual Team
11 29 (2.22%) EMC VNX
12 25 (1.92%) Hybrid Cloud
13 24 (1.84%) User Experience
14 21 (1.61%) Replication
15 19 (1.46%) Clustering
15 19 (1.46%) Cyberthreat
16 18 (1.38%) Blackberry
17 17 (1.30%) PKI
18 16 (1.23%) iPhone
18 16 (1.23%) Public Cloud
Operating Systems
1 418 (32.06%) Windows
2 199 (15.26%) Windows Server
3 136 (10.43%) Windows Server 2012
4 109 (8.36%) Windows 7
5 106 (8.13%) Linux
6 93 (7.13%) Windows 10
7 92 (7.06%) Windows Server 2008
8 52 (3.99%) Unix
9 23 (1.76%) Windows 8
10 21 (1.61%) Red Hat Enterprise Linux
11 13 (1.00%) Windows Server 2003
12 12 (0.92%) Apple iOS
13 8 (0.61%) Android
13 8 (0.61%) Mac OS
13 8 (0.61%) Mac OS X
14 7 (0.54%) Ubuntu
15 5 (0.38%) CentOS
15 5 (0.38%) Solaris
16 4 (0.31%) Windows Vista
17 2 (0.15%) Windows Mobile
Processes & Methodologies
1 1,304 (100.00%) ITIL
2 470 (36.04%) Service Management
3 354 (27.15%) Service Delivery
4 337 (25.84%) ITSM
5 287 (22.01%) Problem Management
6 252 (19.33%) Change Management
7 248 (19.02%) Project Management
8 235 (18.02%) Agile Software Development
9 185 (14.19%) Incident Management
10 143 (10.97%) PRINCE2
11 125 (9.59%) Stakeholder Management
12 103 (7.90%) Service Design
13 88 (6.75%) Release Management
14 87 (6.67%) Presales
15 86 (6.60%) Continuous Improvement
16 75 (5.75%) Customer Requirements
17 70 (5.37%) Business Intelligence
17 70 (5.37%) Root Cause Analysis
18 66 (5.06%) Proactive Management
19 63 (4.83%) Information Security
Programming Languages
1 148 (11.35%) PowerShell
2 121 (9.28%) SQL
3 81 (6.21%) JavaScript
4 55 (4.22%) C#
5 48 (3.68%) Java
6 21 (1.61%) VBScript
7 15 (1.15%) Shell Script
8 14 (1.07%) VB
9 12 (0.92%) C
9 12 (0.92%) Python
10 11 (0.84%) Perl
11 9 (0.69%) PHP
11 9 (0.69%) PL/SQL
11 9 (0.69%) Ruby
12 7 (0.54%) T-SQL
13 6 (0.46%) COBOL
14 5 (0.38%) Apple Swift
15 4 (0.31%) Apex Code
16 3 (0.23%) C++
17 2 (0.15%) VBA
Qualifications
1 231 (17.71%) Security Cleared
2 194 (14.88%) Degree
3 147 (11.27%) Cisco Certification
4 145 (11.12%) Microsoft Certification
5 120 (9.20%) SC Cleared
6 91 (6.98%) MCSE
7 81 (6.21%) CCNP
8 74 (5.67%) CCNA
9 67 (5.14%) PMI Certification
10 65 (4.98%) MCSA
11 55 (4.22%) MCP
12 48 (3.68%) DV Cleared
13 44 (3.37%) CISSP
14 39 (2.99%) ITIL Certification
14 39 (2.99%) PMP
15 28 (2.15%) PRINCE2 Practitioner
16 26 (1.99%) MCITP
17 19 (1.46%) Citrix Certification
17 19 (1.46%) VMware Certified Professional (VCP)
18 17 (1.30%) Computer Science Degree
Quality Assurance & Compliance
1 217 (16.64%) SLA
2 59 (4.52%) QA
3 39 (2.99%) ISO/IEC 20000
4 36 (2.76%) ISO/IEC 27001
5 18 (1.38%) COBIT
6 16 (1.23%) ISO 9000
7 13 (1.00%) GDPR
8 12 (0.92%) Sarbanes-Oxley
9 10 (0.77%) ISO 9001
9 10 (0.77%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 10 (0.77%) PMO
10 7 (0.54%) PCI DSS
11 6 (0.46%) GPG13
12 4 (0.31%) Cyber Essentials
13 3 (0.23%) Cyber Essentials PLUS
13 3 (0.23%) Data Quality
14 2 (0.15%) ISO 22301
15 1 (0.077%) BS25999
15 1 (0.077%) GMP
System Software
1 319 (24.46%) Active Directory
2 117 (8.97%) VMware Infrastructure
3 104 (7.98%) Hyper-V
4 59 (4.52%) Virtual Desktop
5 41 (3.14%) VMware ESXi
6 29 (2.22%) XenApp
7 24 (1.84%) BitLocker
8 19 (1.46%) vSphere
9 17 (1.30%) Terminal Services
10 13 (1.00%) Microsoft App-V
11 11 (0.84%) Virtual Machines
12 10 (0.77%) Firmware
12 10 (0.77%) XenDesktop
13 8 (0.61%) Virtual Servers
14 5 (0.38%) Cronacle
15 4 (0.31%) OpenSIPS
16 3 (0.23%) Citrix Presentation Server
16 3 (0.23%) Docker
16 3 (0.23%) Microsoft Virtual Server
17 1 (0.077%) Terminal Server
Systems Management
1 120 (9.20%) SCCM
2 64 (4.91%) SCOM
3 34 (2.61%) SCVMM
4 27 (2.07%) Cisco CUCM
5 22 (1.69%) Opscode Chef
6 21 (1.61%) Microsoft Intune
7 19 (1.46%) Nagios
8 18 (1.38%) vCenter Server
9 17 (1.30%) Forefront Identity Manager
10 16 (1.23%) Microsoft Clustering
11 15 (1.15%) BMC PATROL
12 12 (0.92%) Microsoft Data Protection Manager
13 11 (0.84%) Puppet
13 11 (0.84%) QRadar
13 11 (0.84%) SCOrch
13 11 (0.84%) Simpana
14 10 (0.77%) SCDPM
15 9 (0.69%) Backup Exec
15 9 (0.69%) Symantec Enterprise Vault
15 9 (0.69%) Tivoli Storage Manager
Vendors
1 508 (38.96%) Microsoft
2 206 (15.80%) Cisco
3 191 (14.65%) VMware
4 144 (11.04%) Citrix
5 108 (8.28%) Remedy
6 86 (6.60%) ServiceNow
7 65 (4.98%) HP
8 58 (4.45%) CheckPoint
9 55 (4.22%) BMC
10 47 (3.60%) McAfee
10 47 (3.60%) Sitecore
11 46 (3.53%) Oracle
12 44 (3.37%) F5
13 40 (3.07%) EMC
14 39 (2.99%) Ivanti
15 37 (2.84%) IBM
16 34 (2.61%) Juniper
17 31 (2.38%) Fortinet
18 25 (1.92%) Red Hat
19 24 (1.84%) Dell