Period
to 26 September 2017

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 26 September 2017 with a comparison to the same period in the previous 2 years.

ITIL Version 3
UK
6 months to
26 Sep 2017
Same period 2016 Same period 2015
Rank 417 335 396
Rank change year-on-year -82 +61 -63
Permanent jobs citing ITIL V3 1296 1813 1710
As % of all permanent IT jobs advertised in the UK 0.73% 0.94% 0.78%
As % of the Processes & Methodologies category 0.81% 1.06% 0.88%
Number of salaries quoted 1034 1366 1358
UK median annual salary £45,000 £47,500 £47,500
Median salary % change year-on-year -5.26% - +5.56%
10th Percentile £27,000 £26,250 £26,750
90th Percentile £70,000 £70,000 £72,500
UK excluding London median annual salary £45,000 £45,000 £45,000

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 159505 171809 193501
As % of all permanent IT jobs advertised in the UK 89.91% 89.13% 88.32%
Number of salaries quoted 125527 143321 159045
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £76,250
UK excluding London median annual salary £42,500 £42,500 £42,500

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL V3.

Salary trend for ITIL V3 in the UK

ITIL V3
Salary Histogram

The salary distribution of IT jobs citing ITIL V3 over the 6 months to 26 September 2017.

Salary histogram for ITIL V3 in the UK

ITIL V3
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 26 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -88 1195 £45,000 - 39
UK excluding London -72 877 £45,000 - 30
London -51 406 £47,500 -5.00% 16
South East +52 251 £45,000 -10.00% 7
Midlands -42 183 £45,000 +5.23% 2
North of England -130 170 £39,750 -11.67% 10
West Midlands -36 132 £41,500 -2.96% 2
East of England -21 109 £42,500 -4.49% 2
South West -75 85 £46,000 +8.24% 2
North West -101 84 £45,000 -16.28% 6
Scotland +6 79 £52,000 +9.47% 6
Yorkshire -82 74 £35,000 -19.77% 4
East Midlands +10 48 £54,000 +27.06%
Wales +1 13 £55,000 +89.66%
North East +15 12 £39,131 -9.00%
Northern Ireland -23 2 £41,500 +18.57% 1

For the 6 months to 26 September 2017, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITIL V3.

1 1296 (100.00%) ITIL
2 475 (36.65%) Microsoft
3 437 (33.72%) Service Management
4 423 (32.64%) Windows
5 312 (24.07%) Service Delivery
6 304 (23.46%) Active Directory
7 255 (19.68%) Change Management
8 253 (19.52%) Finance
9 245 (18.90%) Problem Management
10 226 (17.44%) VMware
11 219 (16.90%) Degree
12 218 (16.82%) ITSM
13 215 (16.59%) Project Management
14 213 (16.44%) Cisco
15 204 (15.74%) SQL
16 196 (15.12%) SLA
17 192 (14.81%) SQL Server
18 188 (14.51%) Windows Server
19 177 (13.66%) Agile Software Development
20 176 (13.58%) PRINCE2
21 158 (12.19%) SharePoint
22 153 (11.81%) Microsoft Office
23 150 (11.57%) Security Cleared
24 148 (11.42%) VMware Infrastructure
25 147 (11.34%) Microsoft Certification
26 140 (10.80%) Windows Server 2012
27 135 (10.42%) Windows Server 2008
28 134 (10.34%) Firewall
29 133 (10.26%) PowerShell
30 131 (10.11%) Analytical Skills

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 158 (12.19%) SharePoint
2 122 (9.41%) MS Exchange
3 91 (7.02%) Exchange Server 2010
4 84 (6.48%) IIS
5 39 (3.01%) Exchange Server 2013
6 35 (2.70%) Skype for Business
7 34 (2.62%) BizTalk Server
8 24 (1.85%) Exchange Server 2007
9 19 (1.47%) Blackberry Enterprise Server
9 19 (1.47%) Tomcat
10 17 (1.31%) Apache
11 16 (1.23%) SharePoint 2010
12 12 (0.93%) IBM Domino
13 10 (0.77%) NetWeaver
13 10 (0.77%) SharePoint 2013
14 9 (0.69%) CMS
15 6 (0.46%) SharePoint Server
15 6 (0.46%) WebSphere
16 4 (0.31%) WebLogic
17 3 (0.23%) JBoss
Applications
1 153 (11.81%) Microsoft Office
2 56 (4.32%) Microsoft Excel
3 41 (3.16%) Microsoft PowerPoint
4 29 (2.24%) MS Visio
5 18 (1.39%) Microsoft Project
6 3 (0.23%) Maya
7 1 (0.077%) Acrobat
7 1 (0.077%) AutoCAD
7 1 (0.077%) MicroStation
7 1 (0.077%) ProjectWise
7 1 (0.077%) Revit
Business Applications
1 40 (3.09%) Remedy ITSM
2 18 (1.39%) Dynamics CRM
3 14 (1.08%) assyst
4 11 (0.85%) SAP BPC
5 4 (0.31%) Dynamics AX
5 4 (0.31%) Eikon
5 4 (0.31%) iTrent
5 4 (0.31%) ResourceLink
6 3 (0.23%) Cognos Business Intelligence
6 3 (0.23%) SAP cProjects
6 3 (0.23%) SAP Forecasting and Replenishment
6 3 (0.23%) SAP MM
6 3 (0.23%) SAP PLM
6 3 (0.23%) SAP R/3
6 3 (0.23%) SAP Retail
6 3 (0.23%) SAP WM
7 2 (0.15%) Oracle CRM
7 2 (0.15%) Remedy AR System
8 1 (0.077%) Orchard Housing
8 1 (0.077%) Sage CRM
Cloud Services
1 106 (8.18%) Microsoft Azure
1 106 (8.18%) Office 365
2 52 (4.01%) Amazon AWS
3 42 (3.24%) IaaS
4 32 (2.47%) PaaS
4 32 (2.47%) SaaS
5 18 (1.39%) Azure Active Directory
5 18 (1.39%) Cloud Computing
6 12 (0.93%) Mimecast
7 10 (0.77%) Amazon EC2
8 4 (0.31%) Amazon SQS
8 4 (0.31%) Dynamics 365
8 4 (0.31%) Oracle Service Cloud
9 2 (0.15%) Adobe Creative Cloud
10 1 (0.077%) Amazon ELB
10 1 (0.077%) AWS CloudFormation
10 1 (0.077%) G Suite
10 1 (0.077%) OpenShift
10 1 (0.077%) Slack
10 1 (0.077%) Yammer
Communications & Networking
1 134 (10.34%) Firewall
2 99 (7.64%) SAN
3 92 (7.10%) WAN
4 83 (6.40%) LAN
5 80 (6.17%) DNS
6 76 (5.86%) Network Security
7 74 (5.71%) VPN
8 71 (5.48%) DHCP
9 60 (4.63%) TCP/IP
10 55 (4.24%) VoIP
11 45 (3.47%) Cisco ASA
12 43 (3.32%) MPLS
12 43 (3.32%) Wireless
13 39 (3.01%) OSPF
14 37 (2.85%) VLAN
15 36 (2.78%) BGP
16 35 (2.70%) Ethernet
17 31 (2.39%) Skype
18 30 (2.31%) Unified Communications
19 29 (2.24%) SSL
Database & Business Intelligence
1 192 (14.81%) SQL Server
2 37 (2.85%) MySQL
3 30 (2.31%) SQL Server 2008
4 29 (2.24%) SQL Server 2014
5 24 (1.85%) SQL Server Integration Services
6 20 (1.54%) Relational Database
6 20 (1.54%) SQL Server 2012
7 19 (1.47%) SQL Server Reporting Services
8 17 (1.31%) PostgreSQL
9 14 (1.08%) MongoDB
10 13 (1.00%) DB2
11 11 (0.85%) RDBMS
11 11 (0.85%) SAP BW
11 11 (0.85%) SAP HANA
11 11 (0.85%) SQL Server 2005
12 9 (0.69%) BusinessObjects
12 9 (0.69%) DTS
12 9 (0.69%) Redis
13 7 (0.54%) Microsoft Analysis Services
13 7 (0.54%) SQL Server Analysis Services
Development Applications
1 23 (1.77%) Team Foundation Server
2 17 (1.31%) JIRA
3 9 (0.69%) Cucumber
4 8 (0.62%) Selenium
5 7 (0.54%) Git (software)
5 7 (0.54%) Visual Studio
6 6 (0.46%) Subversion
7 4 (0.31%) SoapUI
7 4 (0.31%) Zephyr
8 3 (0.23%) Atlassian Bamboo
8 3 (0.23%) NetBeans
9 2 (0.15%) Jenkins
9 2 (0.15%) TeamCity
10 1 (0.077%) Gatling
10 1 (0.077%) JMeter
10 1 (0.077%) SonarQube
10 1 (0.077%) Toad
General
1 253 (19.52%) Finance
2 72 (5.56%) Telecoms
3 64 (4.94%) Banking
4 27 (2.08%) Investment Banking
4 27 (2.08%) Retail
5 23 (1.77%) Back Office
6 19 (1.47%) Financial Institution
6 19 (1.47%) Publishing
7 18 (1.39%) Billing
8 17 (1.31%) Legal
9 14 (1.08%) Italian Language
9 14 (1.08%) Manufacturing
9 14 (1.08%) Marketing
10 11 (0.85%) Advertising
10 11 (0.85%) Law
10 11 (0.85%) Military
11 7 (0.54%) German Language
12 6 (0.46%) Front Office
12 6 (0.46%) Spanish Language
13 4 (0.31%) Local Government
Job Titles
1 252 (19.44%) Analyst
2 127 (9.80%) Service Manager
3 98 (7.56%) Support Analyst
4 89 (6.87%) Architect
5 87 (6.71%) Applications Support
5 87 (6.71%) Infrastructure Engineer
6 70 (5.40%) IT Manager
7 66 (5.09%) Support Engineer
8 63 (4.86%) Delivery Manager
8 63 (4.86%) Service Analyst
9 61 (4.71%) Services Delivery Manager
10 46 (3.55%) ITIL Manager
10 46 (3.55%) Solutions Architect
11 45 (3.47%) Change Manager
11 45 (3.47%) IT Analyst
12 44 (3.40%) IT Support
13 42 (3.24%) Administrator
13 42 (3.24%) Applications Support Analyst
13 42 (3.24%) Team Leader
14 40 (3.09%) Consultant
Libraries, Frameworks & Software Standards
1 75 (5.79%) Web Services
2 57 (4.40%) .NET
3 42 (3.24%) CSS
4 40 (3.09%) HTML
5 25 (1.93%) Ajax
6 24 (1.85%) Entity Framework
6 24 (1.85%) jQuery
6 24 (1.85%) WCF
7 23 (1.77%) ASP.NET Web API
8 19 (1.47%) XML
9 18 (1.39%) AngularJS
10 14 (1.08%) SOAP
11 13 (1.00%) Middleware
11 13 (1.00%) REST
12 11 (0.85%) .NET Framework
13 9 (0.69%) Twitter Bootstrap
14 6 (0.46%) ASP.NET
14 6 (0.46%) LAMP
14 6 (0.46%) LAPP Stack
14 6 (0.46%) React
Miscellaneous
1 131 (10.11%) Analytical Skills
2 130 (10.03%) Data Centre
3 87 (6.71%) Management Information System
4 65 (5.02%) Computer Science
5 57 (4.40%) CMDB
6 43 (3.32%) User Experience
6 43 (3.32%) Virtual Team
7 41 (3.16%) Replication
8 36 (2.78%) EMC VNX
9 34 (2.62%) Blackberry
10 30 (2.31%) Clustering
11 26 (2.01%) Driving Licence
12 25 (1.93%) Hedge funds
13 20 (1.54%) Video Conferencing
14 19 (1.47%) iPad
15 18 (1.39%) Distributed Denial-of-Service
16 16 (1.23%) iPhone
17 14 (1.08%) Smart Meter
18 12 (0.93%) Fat Client
18 12 (0.93%) Thin Client
Operating Systems
1 423 (32.64%) Windows
2 188 (14.51%) Windows Server
3 140 (10.80%) Windows Server 2012
4 135 (10.42%) Windows Server 2008
5 120 (9.26%) Linux
6 110 (8.49%) Windows 7
7 76 (5.86%) Windows 10
8 58 (4.48%) Unix
9 41 (3.16%) Windows Server 2003
10 37 (2.85%) Windows 8
11 32 (2.47%) Red Hat Enterprise Linux
12 14 (1.08%) CentOS
12 14 (1.08%) Windows XP
13 13 (1.00%) AIX
14 12 (0.93%) Apple iOS
15 11 (0.85%) Mac OS
16 10 (0.77%) Ubuntu
17 8 (0.62%) Android
17 8 (0.62%) Solaris
18 7 (0.54%) Windows Vista
Processes & Methodologies
1 1296 (100.00%) ITIL
2 437 (33.72%) Service Management
3 312 (24.07%) Service Delivery
4 255 (19.68%) Change Management
5 245 (18.90%) Problem Management
6 218 (16.82%) ITSM
7 215 (16.59%) Project Management
8 177 (13.66%) Agile Software Development
9 176 (13.58%) PRINCE2
10 121 (9.34%) Incident Management
11 100 (7.72%) Stakeholder Management
12 97 (7.48%) Release Management
13 95 (7.33%) Service Design
14 94 (7.25%) Information Security
15 87 (6.71%) Continuous Improvement
16 85 (6.56%) Presales
17 80 (6.17%) Root Cause Analysis
18 71 (5.48%) Configuration Management
19 68 (5.25%) Asset Management
20 65 (5.02%) Mentoring
Programming Languages
1 204 (15.74%) SQL
2 133 (10.26%) PowerShell
3 56 (4.32%) Java
4 52 (4.01%) C#
5 45 (3.47%) JavaScript
6 42 (3.24%) VBScript
7 30 (2.31%) Python
8 25 (1.93%) T-SQL
9 22 (1.70%) VB
10 18 (1.39%) Perl
11 15 (1.16%) Bash Shell
12 13 (1.00%) Ruby
13 12 (0.93%) PHP
14 11 (0.85%) C++
14 11 (0.85%) Shell Script
15 9 (0.69%) C
16 6 (0.46%) Apple Swift
17 5 (0.39%) PL/SQL
18 4 (0.31%) VB.NET
18 4 (0.31%) VB6
Qualifications
1 219 (16.90%) Degree
2 150 (11.57%) Security Cleared
3 147 (11.34%) Microsoft Certification
4 125 (9.65%) Cisco Certification
5 94 (7.25%) SC Cleared
6 91 (7.02%) MCSE
7 71 (5.48%) CCNA
8 64 (4.94%) ITIL Certification
9 63 (4.86%) CCNP
9 63 (4.86%) CISSP
10 61 (4.71%) MCP
11 53 (4.09%) MCSA
12 46 (3.55%) DV Cleared
13 28 (2.16%) CISM
13 28 (2.16%) VMware Certified Professional (VCP)
14 27 (2.08%) PMI Certification
15 26 (2.01%) PMP
16 22 (1.70%) Computer Science Degree
17 21 (1.62%) ISEB
18 19 (1.47%) Citrix Certification
Quality Assurance & Compliance
1 196 (15.12%) SLA
2 76 (5.86%) ISO/IEC 27001
3 55 (4.24%) ISO/IEC 20000
4 54 (4.17%) PCI DSS
5 32 (2.47%) QA
6 13 (1.00%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 13 (1.00%) Sarbanes-Oxley
7 12 (0.93%) ISO 9001
8 11 (0.85%) ISO 9000
9 9 (0.69%) Cyber Essentials
10 8 (0.62%) COBIT
11 7 (0.54%) Cyber Essentials PLUS
11 7 (0.54%) ISO/IEC 19770
12 6 (0.46%) GPG13
12 6 (0.46%) HMG Security Policy Framework
13 5 (0.39%) Data Quality
14 4 (0.31%) PMO
14 4 (0.31%) SSAE 16
15 2 (0.15%) GDPR
15 2 (0.15%) ISO 22301
System Software
1 304 (23.46%) Active Directory
2 148 (11.42%) VMware Infrastructure
3 65 (5.02%) VMware ESXi
4 63 (4.86%) Hyper-V
5 39 (3.01%) vSphere
6 30 (2.31%) Virtual Desktop
7 18 (1.39%) Virtual Machines
8 16 (1.23%) XenApp
9 10 (0.77%) Cronacle
9 10 (0.77%) Docker
10 9 (0.69%) BitLocker
10 9 (0.69%) Firmware
10 9 (0.69%) OpenSIPS
11 7 (0.54%) Virtual Servers
12 5 (0.39%) VMware Server
13 4 (0.31%) Terminal Services
14 3 (0.23%) DFS Replication
14 3 (0.23%) Tivoli Directory Server
14 3 (0.23%) XenDesktop
15 2 (0.15%) UAG
Systems Management
1 89 (6.87%) SCCM
2 54 (4.17%) SCOM
3 34 (2.62%) vCenter Server
4 29 (2.24%) Cisco CUCM
4 29 (2.24%) Opscode Chef
5 20 (1.54%) Microsoft Clustering
6 18 (1.39%) SCVMM
7 14 (1.08%) Tivoli
8 13 (1.00%) Cisco UCCX
9 12 (0.93%) Nagios
9 12 (0.93%) Symantec Enterprise Vault
10 11 (0.85%) Microsoft Data Protection Manager
10 11 (0.85%) QRadar
10 11 (0.85%) SCDPM
10 11 (0.85%) SCOrch
11 9 (0.69%) NetBackup
11 9 (0.69%) Simpana
11 9 (0.69%) Tivoli Storage Manager
12 8 (0.62%) BMC PATROL
12 8 (0.62%) Forefront Identity Manager
Vendors
1 475 (36.65%) Microsoft
2 226 (17.44%) VMware
3 213 (16.44%) Cisco
4 122 (9.41%) Citrix
5 88 (6.79%) HP
6 75 (5.79%) Oracle
6 75 (5.79%) ServiceNow
7 72 (5.56%) Remedy
8 60 (4.63%) IBM
9 52 (4.01%) EMC
10 48 (3.70%) CheckPoint
11 43 (3.32%) BMC
12 41 (3.16%) F5
13 38 (2.93%) Sun
14 33 (2.55%) Red Hat
15 31 (2.39%) SolarWinds
16 28 (2.16%) Sybase
17 27 (2.08%) Dell
17 27 (2.08%) SAP
18 26 (2.01%) Sitecore