Period
to 26 January 2021

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 26 January 2021 with a comparison to the same period in the previous 2 years.

ITIL Version 3
UK
6 months to
26 Jan 2021
Same period 2020 Same period 2019
Rank 477 427 380
Rank change year-on-year -50 -47 +27
Permanent jobs citing ITIL V3 320 843 1,233
As % of all permanent jobs advertised in the UK 0.49% 0.68% 0.82%
As % of the Processes & Methodologies category 0.53% 0.74% 0.89%
Number of salaries quoted 308 700 896
Median annual salary £50,000 £45,000 £44,500
Median salary % change year-on-year +11.11% +1.12% -1.66%
10th Percentile £28,875 £26,250 £25,250
90th Percentile £76,250 £70,025 £73,750
UK excluding London median annual salary £45,000 £45,000 £44,400
% change year-on-year - +1.35% -1.33%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 60,056 114,138 139,121
As % of all permanent IT jobs advertised in the UK 92.40% 92.12% 92.25%
Number of salaries quoted 48,430 91,396 111,197
Median annual salary £55,000 £52,500 £52,500
Median salary % change year-on-year +4.76% - +5.00%
10th Percentile £32,500 £30,122 £29,750
90th Percentile £90,000 £87,500 £85,000
UK excluding London median annual salary £49,000 £46,000 £45,000
% change year-on-year +6.52% +2.22% -

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Salary Trend

3-month moving average salary quoted in jobs citing ITIL V3.

Salary trend for ITIL V3 in the UK

ITIL V3
Salary Histogram

Salary distribution for jobs citing ITIL V3 over the 6 months to 26 January 2021.

Salary histogram for ITIL V3 in the UK

ITIL V3
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 26 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 312 £50,000 +8.70% 48
UK excluding London -43 230 £45,000 - 43
London +66 85 £57,500 +15.00% 7
South East +57 85 £52,500 +16.67% 9
Work from Home -34 63 £55,000 +10.00% 5
Midlands +15 62 £37,500 -14.77% 16
West Midlands +4 46 £37,500 -16.67% 11
North of England +7 28 £42,500 -3.23% 8
South West +21 27 £55,250 +20.11% 3
East of England +57 25 £37,500 -31.82% 5
East Midlands +41 16 £36,750 +5.76% 5
North West +39 15 £53,700 +11.87% 4
Yorkshire +4 8 £36,500 -18.89% 3
North East +7 5 £62,500 +190.70% 1
Wales +31 1 £40,000 +23.08%
Scotland +31 1 - - 2
Northern Ireland +9 1 - -

For the 6 months to 26 January 2021, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL V3.

1 320 (100.00%) ITIL
2 179 (55.94%) Microsoft
3 119 (37.19%) Service Management
4 115 (35.94%) Office 365
5 112 (35.00%) Windows
6 110 (34.38%) Active Directory
7 97 (30.31%) VMware
8 91 (28.44%) Azure
9 79 (24.69%) VMware Infrastructure
10 78 (24.38%) Microsoft Certification
11 71 (22.19%) Service Delivery
12 67 (20.94%) MCSE
13 63 (19.69%) Cisco Certification
14 60 (18.75%) SharePoint
15 58 (18.13%) CCNA
16 57 (17.81%) Degree
16 57 (17.81%) Problem-Solving
17 56 (17.50%) DNS
18 54 (16.88%) Firewall
19 53 (16.56%) SCCM
19 53 (16.56%) Windows Server
20 52 (16.25%) Analytical Skills
21 50 (15.63%) SQL Server
21 50 (15.63%) ITSM
21 50 (15.63%) Finance
21 50 (15.63%) Agile Software Development
22 47 (14.69%) MCSA
22 47 (14.69%) Windows 10
23 45 (14.06%) DHCP
24 44 (13.75%) IT Strategy

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (18.75%) SharePoint
2 30 (9.38%) MS Exchange
3 27 (8.44%) Confluence
4 19 (5.94%) Exchange Server 2010
5 16 (5.00%) Exchange Server 2013
6 11 (3.44%) CMS
6 11 (3.44%) Drupal
7 7 (2.19%) Skype for Business
8 4 (1.25%) Blackberry Enterprise Server
8 4 (1.25%) Exchange Server 2007
9 3 (0.94%) ArcGIS
9 3 (0.94%) BizTalk Server
10 2 (0.63%) TPMS
11 1 (0.31%) Apache
11 1 (0.31%) IIS
11 1 (0.31%) SharePoint 2013
Applications
1 40 (12.50%) Microsoft Office
2 20 (6.25%) Microsoft Excel
3 18 (5.63%) Microsoft PowerPoint
4 12 (3.75%) Microsoft Project
Business Applications
1 11 (3.44%) Salesforce.com CRM
2 9 (2.81%) Remedy ITSM
3 3 (0.94%) Dynamics NAV
3 3 (0.94%) Maximo
4 2 (0.63%) Sparx Enterprise Architect
5 1 (0.31%) Oracle EBS
5 1 (0.31%) Oracle EBS R12
5 1 (0.31%) Oracle Financials
Cloud Services
1 115 (35.94%) Office 365
2 91 (28.44%) Azure
3 33 (10.31%) AWS
4 28 (8.75%) IaaS
4 28 (8.75%) PaaS
5 19 (5.94%) Azure Active Directory
6 10 (3.13%) Smartsheet
7 3 (0.94%) GCP
7 3 (0.94%) Mimecast
7 3 (0.94%) Power Platform
8 2 (0.63%) Amazon CloudWatch
8 2 (0.63%) Cloud Computing
8 2 (0.63%) Loggly
9 1 (0.31%) G Suite
9 1 (0.31%) OneDrive
9 1 (0.31%) Salesforce Sales Cloud
9 1 (0.31%) Salesforce Service Cloud
9 1 (0.31%) Serverless
Communications & Networking
1 56 (17.50%) DNS
2 54 (16.88%) Firewall
3 45 (14.06%) DHCP
4 40 (12.50%) WAN
5 30 (9.38%) LAN
6 29 (9.06%) VSAN
7 26 (8.13%) Network Security
8 16 (5.00%) TCP/IP
8 16 (5.00%) VPN
9 12 (3.75%) MPLS
10 11 (3.44%) SAN
11 10 (3.13%) WebEx
11 10 (3.13%) Wi-Fi
12 9 (2.81%) NetScaler
12 9 (2.81%) Skype
12 9 (2.81%) VoIP
13 8 (2.50%) Remote Desktop
14 6 (1.88%) Unified Communications
14 6 (1.88%) VLAN
14 6 (1.88%) Wireless
Database & Business Intelligence
1 50 (15.63%) SQL Server
2 13 (4.06%) MySQL
3 3 (0.94%) Power BI
4 2 (0.63%) Big Data
4 2 (0.63%) Data Lake
4 2 (0.63%) Data Mining
4 2 (0.63%) Data Warehouse
4 2 (0.63%) OLAP
5 1 (0.31%) Amazon RDS
5 1 (0.31%) DB2
5 1 (0.31%) Oracle Database
5 1 (0.31%) Oracle Database 11g
5 1 (0.31%) Oracle Database 12c
5 1 (0.31%) SQL Server 2008
5 1 (0.31%) SQL Server 2012
5 1 (0.31%) SQL Server 2016
5 1 (0.31%) SQL Server Analysis Services
5 1 (0.31%) SQL Server Integration Services
5 1 (0.31%) SQL Server Reporting Services
Development Applications
1 37 (11.56%) JIRA
2 11 (3.44%) Bitbucket
3 3 (0.94%) Cucumber
3 3 (0.94%) Eclipse
3 3 (0.94%) JMeter
3 3 (0.94%) LoadRunner
3 3 (0.94%) MSTest
3 3 (0.94%) Postman
3 3 (0.94%) Ranorex
3 3 (0.94%) Robot Framework
3 3 (0.94%) Selenium
3 3 (0.94%) SoapUI
3 3 (0.94%) Team Foundation Server
3 3 (0.94%) Visual Studio
3 3 (0.94%) WebDriver
General
1 50 (15.63%) Finance
2 11 (3.44%) Automotive
3 9 (2.81%) French Language
3 9 (2.81%) German Language
3 9 (2.81%) Italian Language
3 9 (2.81%) Spanish Language
4 8 (2.50%) Banking
4 8 (2.50%) Public Sector
4 8 (2.50%) Telecoms
5 7 (2.19%) Retail
6 5 (1.56%) Fire and Rescue
7 3 (0.94%) Housing Association
8 2 (0.63%) Aerospace
8 2 (0.63%) Financial Institution
8 2 (0.63%) Investment Banking
8 2 (0.63%) Local Government
9 1 (0.31%) Billing
9 1 (0.31%) Law
9 1 (0.31%) Legal
9 1 (0.31%) Military
Job Titles
1 51 (15.94%) Analyst
2 47 (14.69%) IT Engineer
3 42 (13.13%) Service Manager
4 31 (9.69%) Architect
5 30 (9.38%) Infrastructure Engineer
6 28 (8.75%) Consultant
7 26 (8.13%) Delivery Manager
8 25 (7.81%) Service Delivery Manager
9 19 (5.94%) Support Engineer
10 17 (5.31%) Infrastructure Consultant
10 17 (5.31%) Systems Engineer
11 16 (5.00%) Azure Consultant
12 15 (4.69%) 3rd Line Engineer
12 15 (4.69%) Incident Manager
12 15 (4.69%) Service Desk Engineer
12 15 (4.69%) Solutions Architect
13 14 (4.38%) IT Infrastructure Engineer
13 14 (4.38%) Support Analyst
14 13 (4.06%) IT Support
14 13 (4.06%) Service Analyst
Libraries, Frameworks & Software Standards
1 15 (4.69%) .NET
2 7 (2.19%) Web Services
3 6 (1.88%) SOAP
4 3 (0.94%) REST
5 2 (0.63%) 802.1X
5 2 (0.63%) Elastic Stack
6 1 (0.31%) LDAP
6 1 (0.31%) Oracle Fusion
6 1 (0.31%) Velocity
6 1 (0.31%) Visualforce
Miscellaneous
1 52 (16.25%) Analytical Skills
2 38 (11.88%) Data Centre
3 27 (8.44%) Self-Motivation
4 23 (7.19%) Public Cloud
5 22 (6.88%) Hybrid Cloud
5 22 (6.88%) Private Cloud
6 15 (4.69%) Management Information System
7 11 (3.44%) CMDB
8 8 (2.50%) Clustering
8 8 (2.50%) Replication
9 6 (1.88%) User Experience
10 4 (1.25%) Blackberry
10 4 (1.25%) Enterprise Software
11 3 (0.94%) Driving Licence
11 3 (0.94%) PKI
12 2 (0.63%) Client/Server
13 1 (0.31%) Online Banking
13 1 (0.31%) PMI
13 1 (0.31%) Smartphone
13 1 (0.31%) Video Conferencing
Operating Systems
1 112 (35.00%) Windows
2 53 (16.56%) Windows Server
3 47 (14.69%) Windows 10
4 41 (12.81%) Windows Server 2012
5 38 (11.88%) Linux
5 38 (11.88%) Windows Server 2016
6 27 (8.44%) Windows Server 2019
7 11 (3.44%) Windows Server 2008
8 10 (3.13%) Windows 7
9 9 (2.81%) Unix
10 5 (1.56%) CentOS
11 4 (1.25%) Red Hat Enterprise Linux
12 2 (0.63%) Android
12 2 (0.63%) Apple iOS
Processes & Methodologies
1 320 (100.00%) ITIL
2 119 (37.19%) Service Management
3 71 (22.19%) Service Delivery
4 57 (17.81%) Problem-Solving
5 50 (15.63%) Agile Software Development
5 50 (15.63%) ITSM
6 44 (13.75%) IT Strategy
7 43 (13.44%) Change Management
8 42 (13.13%) PRINCE2
9 36 (11.25%) Continuous Improvement
9 36 (11.25%) Incident Management
10 35 (10.94%) Infrastructure Engineering
10 35 (10.94%) Problem Management
11 34 (10.63%) Project Management
12 31 (9.69%) Project Delivery
13 30 (9.38%) Stakeholder Management
14 26 (8.13%) Presales
15 25 (7.81%) DevOps
16 23 (7.19%) Asset Management
17 18 (5.63%) Migration
Programming Languages
1 38 (11.88%) PowerShell
1 38 (11.88%) SQL
2 3 (0.94%) Perl
2 3 (0.94%) Python
2 3 (0.94%) Ruby
2 3 (0.94%) Shell Script
3 2 (0.63%) C
4 1 (0.31%) Apex Code
4 1 (0.31%) Bash Shell
4 1 (0.31%) Java
4 1 (0.31%) JavaScript
Qualifications
1 78 (24.38%) Microsoft Certification
2 67 (20.94%) MCSE
3 63 (19.69%) Cisco Certification
4 58 (18.13%) CCNA
5 57 (17.81%) Degree
6 47 (14.69%) MCSA
7 43 (13.44%) Security Cleared
8 40 (12.50%) SC Cleared
9 30 (9.38%) MCP
10 29 (9.06%) VMware Certified Professional (VCP)
11 22 (6.88%) CCNP
12 15 (4.69%) PMI Certification
13 14 (4.38%) PMP
14 11 (3.44%) VCP6
15 9 (2.81%) NCDA
15 9 (2.81%) NCIE
16 8 (2.50%) Citrix Certification
17 7 (2.19%) CCDA
17 7 (2.19%) ITIL Certification
18 6 (1.88%) CCENT
Quality Assurance & Compliance
1 39 (12.19%) SLA
2 10 (3.13%) Data Quality
3 6 (1.88%) ISO/IEC 27001
4 5 (1.56%) COBIT
4 5 (1.56%) Cyber Essentials
5 3 (0.94%) Cyber Essentials PLUS
5 3 (0.94%) PCI DSS
6 2 (0.63%) ISO/IEC 20000
6 2 (0.63%) NIST
7 1 (0.31%) FedRAMP
7 1 (0.31%) GDPR
7 1 (0.31%) ISO 9001
7 1 (0.31%) PMO
7 1 (0.31%) QA
System Software
1 110 (34.38%) Active Directory
2 79 (24.69%) VMware Infrastructure
3 43 (13.44%) Hyper-V
4 41 (12.81%) VMware ESXi
5 26 (8.13%) vSphere
6 23 (7.19%) Virtual Servers
6 23 (7.19%) VMware NSX
7 16 (5.00%) XenApp
8 15 (4.69%) Microsoft Virtual Server
9 11 (3.44%) Virtual Machines
10 8 (2.50%) XenDesktop
11 3 (0.94%) Virtual Desktop
12 1 (0.31%) Docker
12 1 (0.31%) KVM
12 1 (0.31%) Oracle RAC
12 1 (0.31%) VirtualBox
Systems Management
1 53 (16.56%) SCCM
2 35 (10.94%) Microsoft Intune
3 10 (3.13%) SCOM
4 8 (2.50%) XenMobile
5 7 (2.19%) Microsoft Clustering
6 6 (1.88%) Cisco CUCM
6 6 (1.88%) Microsoft Data Protection Manager
6 6 (1.88%) SCOrch
7 4 (1.25%) ServiceCenter
8 3 (0.94%) Ansible
9 2 (0.63%) Graylog
9 2 (0.63%) Prometheus
9 2 (0.63%) Puppet
9 2 (0.63%) SCVMM
9 2 (0.63%) Terraform
10 1 (0.31%) Cisco UCCX
10 1 (0.31%) EMC NetWorker
10 1 (0.31%) Netcool
10 1 (0.31%) OpenView
10 1 (0.31%) Oracle RMAN
Vendors
1 179 (55.94%) Microsoft
2 97 (30.31%) VMware
3 43 (13.44%) Cisco
4 18 (5.63%) Citrix
5 15 (4.69%) Oracle
5 15 (4.69%) ServiceNow
6 14 (4.38%) Dell
7 13 (4.06%) Atlassian
7 13 (4.06%) Remedy
8 12 (3.75%) HP
8 12 (3.75%) Salesforce.com
8 12 (3.75%) Veeam
9 11 (3.44%) Apple
9 11 (3.44%) MuleSoft
9 11 (3.44%) Red Hat
10 10 (3.13%) HubSpot
11 9 (2.81%) NetApp
11 9 (2.81%) Snow
12 7 (2.19%) CommVault
12 7 (2.19%) Juniper