Period
to 17 January 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 17 January 2018 with a comparison to the same period in the previous 2 years.

ITIL Version 3
UK
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 396 321 418
Rank change year-on-year -75 +97 -83
Permanent jobs citing ITIL V3 1,314 1,763 1,523
As % of all permanent IT jobs advertised in the UK 0.76% 0.99% 0.74%
As % of the Processes & Methodologies category 0.84% 1.11% 0.83%
Number of salaries quoted 946 1,347 1,200
UK median annual salary £45,000 £45,000 £47,500
Median salary % change year-on-year - -5.26% -
10th Percentile £28,000 £26,500 £27,500
90th Percentile £65,625 £70,000 £70,100
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -5.56%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 155,665 159,222 182,616
As % of all permanent IT jobs advertised in the UK 89.88% 89.52% 88.87%
Number of salaries quoted 124,813 131,637 151,385
UK median annual salary £50,000 £48,786 £47,500
Median salary % change year-on-year +2.49% +2.71% +5.56%
10th Percentile £28,750 £28,125 £27,500
90th Percentile £80,000 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL V3.

Salary trend for ITIL V3 in the UK

ITIL V3
Salary Histogram

The salary distribution of IT jobs citing ITIL V3 over the 6 months to 17 January 2018.

Salary histogram for ITIL V3 in the UK

ITIL V3
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -94 1,216 £45,000 - 130
UK excluding London -60 905 £45,000 - 115
London -14 401 £50,000 +5.26% 27
North of England -55 227 £37,747 -11.18% 31
South East -41 225 £45,000 - 31
Midlands -21 194 £45,000 +5.88% 28
South West -33 128 £46,000 +12.20% 8
West Midlands -18 126 £43,000 -12.24% 12
North West -42 119 £45,000 +15.76% 13
Scotland +1 84 £47,500 +9.20% 8
Yorkshire -40 80 £35,000 -17.65% 12
East Midlands +2 68 £50,000 +17.65% 15
East of England -72 60 £40,000 -20.00% 5
North East -2 28 £39,131 -19.73% 6
Wales +8 10 £40,000 - 4
Northern Ireland -24 2 £34,500 -23.33%

For the 6 months to 17 January 2018, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for ITIL V3.

1 1,314 (100.00%) ITIL
2 508 (38.66%) Microsoft
3 469 (35.69%) Service Management
4 419 (31.89%) Windows
5 354 (26.94%) Service Delivery
6 336 (25.57%) ITSM
7 315 (23.97%) Active Directory
8 286 (21.77%) Problem Management
9 256 (19.48%) Finance
10 253 (19.25%) Change Management
11 251 (19.10%) Project Management
12 236 (17.96%) Agile Software Development
13 228 (17.35%) Security Cleared
14 215 (16.36%) SLA
15 207 (15.75%) Cisco
16 205 (15.60%) Analytical Skills
17 203 (15.45%) SQL Server
18 198 (15.07%) Windows Server
19 197 (14.99%) Degree
20 189 (14.38%) VMware
21 185 (14.08%) Incident Management
22 167 (12.71%) Firewall
23 164 (12.48%) Office 365
24 153 (11.64%) Microsoft Office
25 149 (11.34%) Cisco Certification
25 149 (11.34%) PowerShell
26 148 (11.26%) SharePoint
27 146 (11.11%) PRINCE2
28 145 (11.04%) Microsoft Certification
29 143 (10.88%) Citrix

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 148 (11.26%) SharePoint
2 89 (6.77%) IIS
3 73 (5.56%) MS Exchange
4 62 (4.72%) Skype for Business
5 50 (3.81%) BizTalk Server
6 43 (3.27%) Exchange Server 2010
7 28 (2.13%) Exchange Server 2013
8 12 (0.91%) Tomcat
9 11 (0.84%) Exchange Server 2007
9 11 (0.84%) SharePoint 2010
10 10 (0.76%) CMS
10 10 (0.76%) NetWeaver
10 10 (0.76%) SharePoint Server
11 9 (0.68%) Adobe Experience Manager
11 9 (0.68%) Apache
11 9 (0.68%) IBM Domino
12 8 (0.61%) Blackberry Enterprise Server
12 8 (0.61%) WebLogic
12 8 (0.61%) WebSphere
13 6 (0.46%) CICS
Applications
1 153 (11.64%) Microsoft Office
2 29 (2.21%) Microsoft Excel
3 22 (1.67%) MS Visio
4 12 (0.91%) Microsoft PowerPoint
5 9 (0.68%) Microsoft Project
5 9 (0.68%) Spreadsheet
6 4 (0.30%) Maya
7 1 (0.076%) AutoCAD
7 1 (0.076%) MicroStation
7 1 (0.076%) ProjectWise
7 1 (0.076%) Revit
Business Applications
1 80 (6.09%) Remedy ITSM
2 25 (1.90%) Dynamics CRM
3 11 (0.84%) SAP BPC
4 7 (0.53%) Eloqua
5 5 (0.38%) assyst
6 4 (0.30%) Eikon
6 4 (0.30%) Northgate Housing
7 3 (0.23%) Cognos Business Intelligence
7 3 (0.23%) Dynamics AX
7 3 (0.23%) SAP ERP
8 1 (0.076%) Dynamics GP
8 1 (0.076%) PlanetPress Connect
8 1 (0.076%) SAP Business One
Cloud Services
1 164 (12.48%) Office 365
2 142 (10.81%) Microsoft Azure
3 91 (6.93%) Amazon AWS
4 37 (2.82%) SaaS
5 32 (2.44%) IaaS
6 20 (1.52%) PaaS
7 14 (1.07%) Cloud Computing
8 13 (0.99%) Azure Active Directory
9 10 (0.76%) Mimecast
10 5 (0.38%) Adobe Analytics
10 5 (0.38%) Amazon ELB
10 5 (0.38%) AWS CloudFormation
11 4 (0.30%) Dynamics 365
11 4 (0.30%) Salesforce Sales Cloud
11 4 (0.30%) Salesforce Service Cloud
12 2 (0.15%) Amazon EC2
13 1 (0.076%) G Suite
13 1 (0.076%) Google Cloud Platform
13 1 (0.076%) Slack
13 1 (0.076%) SuccessFactors
Communications & Networking
1 167 (12.71%) Firewall
2 96 (7.31%) LAN
3 94 (7.15%) WAN
4 93 (7.08%) Network Security
5 88 (6.70%) VPN
6 83 (6.32%) DNS
7 75 (5.71%) DHCP
8 71 (5.40%) SAN
9 66 (5.02%) Skype
10 65 (4.95%) MPLS
11 56 (4.26%) VoIP
12 53 (4.03%) TCP/IP
13 48 (3.65%) Intrusion Detection
14 45 (3.42%) OSPF
15 44 (3.35%) VLAN
16 41 (3.12%) SNMP
16 41 (3.12%) Unified Communications
17 40 (3.04%) BGP
17 40 (3.04%) Wireless
18 37 (2.82%) Cisco ASA
Database & Business Intelligence
1 203 (15.45%) SQL Server
2 50 (3.81%) SQL Server 2014
3 28 (2.13%) SQL Server 2008
4 27 (2.05%) MySQL
5 15 (1.14%) SQL Server 2012
6 11 (0.84%) SAP BW
6 11 (0.84%) SAP HANA
6 11 (0.84%) SQL Server Reporting Services
7 9 (0.68%) DB2
7 9 (0.68%) Oracle Reports
7 9 (0.68%) Relational Database
7 9 (0.68%) SQL Server Integration Services
8 7 (0.53%) BusinessObjects
8 7 (0.53%) RDBMS
8 7 (0.53%) SAP Data Services
9 6 (0.46%) SQL Server Analysis Services
10 5 (0.38%) MariaDB
10 5 (0.38%) Microsoft Analysis Services
10 5 (0.38%) NoSQL
10 5 (0.38%) Redis
Development Applications
1 48 (3.65%) Team Foundation Server
2 21 (1.60%) JIRA
3 14 (1.07%) Redmine
4 12 (0.91%) MSI
5 10 (0.76%) Cucumber
5 10 (0.76%) Selenium
6 8 (0.61%) Maven
6 8 (0.61%) SoapUI
7 7 (0.53%) Git (software)
8 6 (0.46%) Subversion
8 6 (0.46%) VSS/SourceSafe
9 4 (0.30%) JMeter
9 4 (0.30%) LoadRunner
9 4 (0.30%) Ranorex
9 4 (0.30%) Robot Framework
9 4 (0.30%) TeamCity
9 4 (0.30%) WebDriver
9 4 (0.30%) Zephyr
10 2 (0.15%) Jenkins
10 2 (0.15%) Visual Studio
General
1 256 (19.48%) Finance
2 71 (5.40%) Telecoms
3 43 (3.27%) Banking
4 34 (2.59%) Financial Institution
5 27 (2.05%) Retail
6 23 (1.75%) Investment Banking
7 19 (1.45%) Manufacturing
8 17 (1.29%) Law
9 16 (1.22%) Legal
10 15 (1.14%) Billing
10 15 (1.14%) Marketing
11 14 (1.07%) Back Office
11 14 (1.07%) Publishing
12 11 (0.84%) Advertising
13 7 (0.53%) Front Office
14 5 (0.38%) Spanish Language
15 4 (0.30%) Italian Language
15 4 (0.30%) Military
16 3 (0.23%) German Language
17 1 (0.076%) French Language
Job Titles
1 247 (18.80%) Analyst
2 164 (12.48%) Service Manager
3 90 (6.85%) Architect
4 83 (6.32%) Infrastructure Engineer
5 81 (6.16%) Support Analyst
6 76 (5.78%) Applications Support
7 73 (5.56%) IT Manager
8 65 (4.95%) Delivery Manager
8 65 (4.95%) Services Delivery Manager
8 65 (4.95%) Support Engineer
9 62 (4.72%) Consultant
10 53 (4.03%) Developer
11 51 (3.88%) Service Analyst
12 50 (3.81%) 2nd Line Support
12 50 (3.81%) IT Support
13 47 (3.58%) Change Manager
13 47 (3.58%) Desktop Support
14 45 (3.42%) IT Analyst
15 41 (3.12%) Administrator
15 41 (3.12%) ITIL Manager
Libraries, Frameworks & Software Standards
1 135 (10.27%) Web Services
2 84 (6.39%) .NET
3 67 (5.10%) HTML
4 61 (4.64%) CSS
5 54 (4.11%) Ajax
6 53 (4.03%) jQuery
7 44 (3.35%) ASP.NET Web API
7 44 (3.35%) Entity Framework
7 44 (3.35%) WCF
8 33 (2.51%) XML
9 28 (2.13%) REST
10 23 (1.75%) AngularJS
11 21 (1.60%) SOAP
12 15 (1.14%) .NET Framework
13 13 (0.99%) J2EE
14 12 (0.91%) Middleware
15 10 (0.76%) Java EE
16 9 (0.68%) Twitter Bootstrap
17 8 (0.61%) Spring
17 8 (0.61%) Spring MVC
Miscellaneous
1 205 (15.60%) Analytical Skills
2 109 (8.30%) Data Centre
3 92 (7.00%) Management Information System
4 61 (4.64%) CMDB
5 48 (3.65%) Distributed Denial-of-Service
6 41 (3.12%) PMI
7 37 (2.82%) Computer Science
8 35 (2.66%) Hedge funds
9 33 (2.51%) Driving Licence
9 33 (2.51%) Virtual Team
10 29 (2.21%) EMC VNX
11 25 (1.90%) Hybrid Cloud
12 24 (1.83%) User Experience
13 23 (1.75%) Replication
14 21 (1.60%) Clustering
15 19 (1.45%) Cyberthreat
16 18 (1.37%) Blackberry
17 17 (1.29%) PKI
18 15 (1.14%) iPhone
18 15 (1.14%) Public Cloud
Operating Systems
1 419 (31.89%) Windows
2 198 (15.07%) Windows Server
3 138 (10.50%) Windows Server 2012
4 112 (8.52%) Linux
5 109 (8.30%) Windows 7
6 95 (7.23%) Windows Server 2008
7 94 (7.15%) Windows 10
8 54 (4.11%) Unix
9 23 (1.75%) Windows 8
10 21 (1.60%) Red Hat Enterprise Linux
11 15 (1.14%) Windows Server 2003
12 12 (0.91%) Apple iOS
13 8 (0.61%) Android
13 8 (0.61%) Mac OS
13 8 (0.61%) Mac OS X
14 7 (0.53%) Ubuntu
15 5 (0.38%) CentOS
15 5 (0.38%) Solaris
16 4 (0.30%) Windows Vista
17 2 (0.15%) Windows Mobile
Processes & Methodologies
1 1,314 (100.00%) ITIL
2 469 (35.69%) Service Management
3 354 (26.94%) Service Delivery
4 336 (25.57%) ITSM
5 286 (21.77%) Problem Management
6 253 (19.25%) Change Management
7 251 (19.10%) Project Management
8 236 (17.96%) Agile Software Development
9 185 (14.08%) Incident Management
10 146 (11.11%) PRINCE2
11 132 (10.05%) Stakeholder Management
12 103 (7.84%) Service Design
13 91 (6.93%) Release Management
14 88 (6.70%) Presales
15 86 (6.54%) Continuous Improvement
16 76 (5.78%) Business Intelligence
17 75 (5.71%) Customer Requirements
18 71 (5.40%) Root Cause Analysis
19 66 (5.02%) Proactive Management
20 63 (4.79%) Line Management
Programming Languages
1 149 (11.34%) PowerShell
2 129 (9.82%) SQL
3 83 (6.32%) JavaScript
4 56 (4.26%) C#
5 53 (4.03%) Java
6 23 (1.75%) VBScript
7 16 (1.22%) VB
8 15 (1.14%) Shell Script
9 13 (0.99%) Python
10 12 (0.91%) C
11 11 (0.84%) Perl
11 11 (0.84%) Ruby
12 9 (0.68%) PHP
12 9 (0.68%) T-SQL
13 8 (0.61%) PL/SQL
14 6 (0.46%) COBOL
15 5 (0.38%) Apple Swift
16 4 (0.30%) Apex Code
17 3 (0.23%) C++
18 2 (0.15%) VBA
Qualifications
1 228 (17.35%) Security Cleared
2 197 (14.99%) Degree
3 149 (11.34%) Cisco Certification
4 145 (11.04%) Microsoft Certification
5 118 (8.98%) SC Cleared
6 92 (7.00%) MCSE
7 83 (6.32%) CCNP
8 74 (5.63%) CCNA
9 67 (5.10%) PMI Certification
10 64 (4.87%) MCSA
11 55 (4.19%) MCP
12 48 (3.65%) DV Cleared
13 44 (3.35%) CISSP
14 40 (3.04%) ITIL Certification
14 40 (3.04%) PMP
15 29 (2.21%) PRINCE2 Practitioner
16 26 (1.98%) MCITP
17 19 (1.45%) Citrix Certification
17 19 (1.45%) VMware Certified Professional (VCP)
18 17 (1.29%) PRINCE2 Certification
Quality Assurance & Compliance
1 215 (16.36%) SLA
2 58 (4.41%) QA
3 39 (2.97%) ISO/IEC 20000
4 36 (2.74%) ISO/IEC 27001
5 17 (1.29%) COBIT
6 16 (1.22%) ISO 9000
7 13 (0.99%) GDPR
8 12 (0.91%) Sarbanes-Oxley
9 10 (0.76%) ISO 9001
10 9 (0.68%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 9 (0.68%) PMO
11 7 (0.53%) PCI DSS
12 6 (0.46%) GPG13
13 4 (0.30%) Cyber Essentials
14 3 (0.23%) Cyber Essentials PLUS
14 3 (0.23%) Data Quality
15 2 (0.15%) ISO 22301
16 1 (0.076%) BS25999
16 1 (0.076%) GMP
System Software
1 315 (23.97%) Active Directory
2 115 (8.75%) VMware Infrastructure
3 104 (7.91%) Hyper-V
4 59 (4.49%) Virtual Desktop
5 42 (3.20%) VMware ESXi
6 29 (2.21%) XenApp
7 24 (1.83%) BitLocker
8 17 (1.29%) Terminal Services
8 17 (1.29%) vSphere
9 13 (0.99%) Microsoft App-V
10 11 (0.84%) Virtual Machines
11 10 (0.76%) Cronacle
11 10 (0.76%) Firmware
11 10 (0.76%) XenDesktop
12 7 (0.53%) Virtual Servers
13 4 (0.30%) OpenSIPS
14 3 (0.23%) Citrix Presentation Server
14 3 (0.23%) Microsoft Virtual Server
15 2 (0.15%) Docker
16 1 (0.076%) Time Sharing Option
Systems Management
1 119 (9.06%) SCCM
2 63 (4.79%) SCOM
3 34 (2.59%) SCVMM
4 27 (2.05%) Cisco CUCM
5 22 (1.67%) Opscode Chef
6 21 (1.60%) Microsoft Intune
7 19 (1.45%) Nagios
8 18 (1.37%) vCenter Server
9 17 (1.29%) Forefront Identity Manager
10 16 (1.22%) Microsoft Clustering
11 14 (1.07%) BMC PATROL
12 12 (0.91%) Microsoft Data Protection Manager
13 11 (0.84%) Puppet
13 11 (0.84%) QRadar
13 11 (0.84%) SCOrch
13 11 (0.84%) Simpana
14 10 (0.76%) SCDPM
15 9 (0.68%) EdgeSight
15 9 (0.68%) Failover Clustering
15 9 (0.68%) Symantec Enterprise Vault
Vendors
1 508 (38.66%) Microsoft
2 207 (15.75%) Cisco
3 189 (14.38%) VMware
4 143 (10.88%) Citrix
5 106 (8.07%) Remedy
6 87 (6.62%) ServiceNow
7 65 (4.95%) HP
8 58 (4.41%) CheckPoint
9 55 (4.19%) BMC
10 47 (3.58%) McAfee
10 47 (3.58%) Sitecore
11 46 (3.50%) F5
11 46 (3.50%) Oracle
12 40 (3.04%) EMC
12 40 (3.04%) IBM
13 39 (2.97%) Ivanti
14 34 (2.59%) Juniper
15 31 (2.36%) Fortinet
16 26 (1.98%) SAP
17 25 (1.90%) Red Hat