Period
to 21 September 2019

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 21 September 2019 with a comparison to the same period in the previous 2 years.

ITIL Version 3
UK
6 months to
21 Sep 2019
Same period 2018 Same period 2017
Rank 413 368 429
Rank change year-on-year -45 +61 -77
Permanent jobs citing ITIL V3 1,006 1,414 1,291
As % of all permanent IT jobs advertised in the UK 0.72% 0.84% 0.73%
As % of the Processes & Methodologies category 0.78% 0.92% 0.79%
Number of salaries quoted 721 980 1,025
UK median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -5.26%
10th Percentile £25,000 £24,950 £27,200
90th Percentile £72,500 £71,250 £70,000
UK excluding London median annual salary £45,000 £45,000 £45,000

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 129,223 153,686 163,101
As % of all permanent IT jobs advertised in the UK 92.10% 91.76% 92.30%
Number of salaries quoted 101,391 122,385 128,817
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +4.17%
10th Percentile £30,000 £29,000 £28,000
90th Percentile £86,250 £82,500 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL V3.

Salary trend for ITIL V3 in the UK

ITIL V3
Salary Histogram

The salary distribution of IT jobs citing ITIL V3 over the 6 months to 21 September 2019.

Salary histogram for ITIL V3 in the UK

ITIL V3
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 21 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -56 884 £49,000 +8.89% 121
UK excluding London -39 763 £45,000 - 97
London +23 221 £55,000 +22.22% 26
South East -81 197 £47,000 -3.12% 33
North of England -28 157 £45,000 -5.26% 18
South West +23 124 £45,000 +26.38% 18
Midlands -72 120 £46,500 +29.17% 20
North West +9 104 £42,500 -10.53% 12
West Midlands -60 96 £49,500 +37.50% 12
East of England +71 63 £55,000 +30.95% 6
Northern Ireland +34 56 £23,000 +9.52%
Yorkshire -42 48 £45,000 +9.76% 6
Wales +24 28 £38,500 -4.25% 1
East Midlands -20 24 £26,000 - 8
Scotland -20 18 £47,500 -0.78% 1
North East +19 5 £28,000 -41.05%

For the 6 months to 21 September 2019, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL V3.

1 1,006 (100.00%) ITIL
2 315 (31.31%) Windows
3 298 (29.62%) Microsoft
4 269 (26.74%) Service Management
5 213 (21.17%) Service Delivery
6 176 (17.50%) Active Directory
7 169 (16.80%) Finance
8 164 (16.30%) ITSM
9 158 (15.71%) Microsoft Certification
10 156 (15.51%) Cisco
10 156 (15.51%) Windows Server
11 155 (15.41%) SLA
12 154 (15.31%) Problem-Solving
13 144 (14.31%) VMware
14 142 (14.12%) Analytical Skills
14 142 (14.12%) Degree
15 140 (13.92%) Incident Management
16 131 (13.02%) Project Management
17 126 (12.52%) Change Management
18 125 (12.43%) Cisco Certification
19 123 (12.23%) Azure
20 122 (12.13%) Agile Software Development
21 118 (11.73%) Linux
22 111 (11.03%) Data Centre
23 110 (10.93%) Problem Management
24 108 (10.74%) Continuous Improvement
25 107 (10.64%) PRINCE2
26 106 (10.54%) VMware Infrastructure
26 106 (10.54%) DevOps
27 103 (10.24%) Office 365

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (5.47%) SharePoint
2 46 (4.57%) MS Exchange
3 39 (3.88%) IIS
4 37 (3.68%) Exchange Server 2010
5 35 (3.48%) Exchange Server 2013
6 34 (3.38%) Apache
7 25 (2.49%) Exchange Server 2007
8 24 (2.39%) Tomcat
9 22 (2.19%) Blackberry Enterprise Server
10 19 (1.89%) Skype for Business
11 16 (1.59%) Confluence
12 10 (0.99%) CMS
13 5 (0.50%) BizTalk Server
13 5 (0.50%) Documentum
13 5 (0.50%) Drupal
14 4 (0.40%) WebLogic
15 2 (0.20%) Apache Spark
16 1 (0.099%) Adobe Experience Manager
16 1 (0.099%) Anypoint
16 1 (0.099%) SharePoint 2013
Applications
1 91 (9.05%) Microsoft Office
2 68 (6.76%) Microsoft Excel
3 48 (4.77%) Microsoft PowerPoint
4 25 (2.49%) Microsoft Project
5 18 (1.79%) MS Visio
6 1 (0.099%) Acrobat
6 1 (0.099%) Adobe Premiere
6 1 (0.099%) Spreadsheet
Business Applications
1 38 (3.78%) Remedy ITSM
2 5 (0.50%) Salesforce.com CRM
3 4 (0.40%) Dynamics CRM
4 3 (0.30%) Eloqua
5 2 (0.20%) SAP ERP
5 2 (0.20%) SAP S/4HANA
6 1 (0.099%) assyst
6 1 (0.099%) Eze OMS
6 1 (0.099%) Oracle EBS
6 1 (0.099%) Oracle EBS R12
6 1 (0.099%) Postilion
6 1 (0.099%) Primavera
Cloud Services
1 123 (12.23%) Azure
2 103 (10.24%) Office 365
3 80 (7.95%) AWS
4 46 (4.57%) SaaS
5 38 (3.78%) Azure Active Directory
6 27 (2.68%) IaaS
7 24 (2.39%) Cloud Computing
8 21 (2.09%) AWS CloudFormation
9 18 (1.79%) Amazon S3
9 18 (1.79%) PaaS
10 17 (1.69%) Amazon CloudWatch
10 17 (1.69%) Amazon EC2
10 17 (1.69%) Amazon ECS
10 17 (1.69%) Virtual Private Cloud
11 6 (0.60%) GCP
11 6 (0.60%) Power Platform
12 5 (0.50%) Azure Stack
13 4 (0.40%) Mimecast
14 3 (0.30%) Adobe Analytics
14 3 (0.30%) OneDrive
Communications & Networking
1 96 (9.54%) DNS
2 94 (9.34%) WAN
3 92 (9.15%) LAN
4 86 (8.55%) Firewall
4 86 (8.55%) Internet
5 79 (7.85%) DHCP
6 70 (6.96%) TCP/IP
7 60 (5.96%) VPN
7 60 (5.96%) Wireless
8 55 (5.47%) Network Security
9 37 (3.68%) VoIP
10 33 (3.28%) SAN
11 27 (2.68%) BGP
12 26 (2.58%) Cisco ASA
12 26 (2.58%) HTTPS
12 26 (2.58%) MPLS
12 26 (2.58%) OSPF
12 26 (2.58%) VLAN
13 25 (2.49%) Cisco IOS
14 24 (2.39%) IPsec
Database & Business Intelligence
1 66 (6.56%) SQL Server
2 24 (2.39%) MongoDB
2 24 (2.39%) SQL Server 2012
3 22 (2.19%) SQL Server Reporting Services
4 20 (1.99%) Hazelcast
5 18 (1.79%) Amazon RDS
6 17 (1.69%) Amazon DynamoDB
6 17 (1.69%) Azure SQL Database
7 11 (1.09%) MySQL
7 11 (1.09%) Relational Database
8 5 (0.50%) NoSQL
8 5 (0.50%) Power BI
9 3 (0.30%) Data Warehouse
9 3 (0.30%) Oracle Database
10 2 (0.20%) Data Mining
10 2 (0.20%) OLAP
10 2 (0.20%) SAP HANA
10 2 (0.20%) Semantic Layer
10 2 (0.20%) Sisense
10 2 (0.20%) SQL Server 2014
Development Applications
1 44 (4.37%) JIRA
2 20 (1.99%) MSI
2 20 (1.99%) Visual Studio
3 7 (0.70%) Bitbucket
4 6 (0.60%) SonarQube
4 6 (0.60%) Team Foundation Server
5 5 (0.50%) Atlassian Bamboo
5 5 (0.50%) GCC
5 5 (0.50%) Jenkins
6 3 (0.30%) Git (software)
7 1 (0.099%) SQL Server Management Studio (SSMS)
General
1 169 (16.80%) Finance
2 77 (7.65%) Telecoms
3 54 (5.37%) Public Sector
4 42 (4.17%) Retail
5 38 (3.78%) Back Office
6 26 (2.58%) Legal
7 24 (2.39%) Marketing
8 20 (1.99%) Banking
9 17 (1.69%) Law
10 16 (1.59%) Automotive
11 15 (1.49%) Billing
12 13 (1.29%) Aerospace
12 13 (1.29%) Manufacturing
13 8 (0.80%) French Language
13 8 (0.80%) German Language
14 7 (0.70%) Spanish Language
15 6 (0.60%) Digital Economy
16 5 (0.50%) Electronics
16 5 (0.50%) Japanese Language
16 5 (0.50%) Welsh Language
Job Titles
1 203 (20.18%) Analyst
2 121 (12.03%) Service Manager
3 105 (10.44%) Support Engineer
4 90 (8.95%) Architect
5 76 (7.55%) Support Analyst
6 66 (6.56%) Applications Support
7 63 (6.26%) Infrastructure Engineer
8 62 (6.16%) Service Analyst
9 50 (4.97%) IT Manager
10 47 (4.67%) Solutions Architect
11 43 (4.27%) IT Analyst
12 39 (3.88%) Developer
13 32 (3.18%) Applications Support Analyst
14 31 (3.08%) Applications Engineer
14 31 (3.08%) Applications Support Engineer
15 30 (2.98%) IT Support
16 28 (2.78%) Network Engineer
17 27 (2.68%) Delivery Manager
17 27 (2.68%) Service Delivery Manager
18 26 (2.58%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 48 (4.77%) XML
2 38 (3.78%) Web Services
3 35 (3.48%) .NET
4 31 (3.08%) HTML
5 24 (2.39%) 802.1X
6 20 (1.99%) Elastic Stack
6 20 (1.99%) REST
6 20 (1.99%) SOAP
6 20 (1.99%) Spring
6 20 (1.99%) Vert.x
7 15 (1.49%) ASP.NET
8 13 (1.29%) Software Packaging
9 12 (1.19%) Middleware
10 10 (0.99%) JSON
11 9 (0.89%) XMPP
12 5 (0.50%) AngularJS
12 5 (0.50%) jQuery
12 5 (0.50%) LAMP
13 4 (0.40%) HTML5
14 2 (0.20%) YAML
Miscellaneous
1 142 (14.12%) Analytical Skills
2 111 (11.03%) Data Centre
3 71 (7.06%) Management Information System
4 57 (5.67%) Self-Motivation
5 43 (4.27%) Driving Licence
6 42 (4.17%) User Experience
7 35 (3.48%) Internet of Things
8 34 (3.38%) Smartphone
9 33 (3.28%) Public Cloud
10 29 (2.88%) PKI
11 28 (2.78%) CMDB
12 27 (2.68%) Private Cloud
13 23 (2.29%) Blackberry
14 18 (1.79%) Hybrid Cloud
15 17 (1.69%) Video Conferencing
16 16 (1.59%) CCTV
16 16 (1.59%) Client/Server
17 12 (1.19%) Social Media
18 10 (0.99%) Replication
19 9 (0.89%) Wiki
Operating Systems
1 315 (31.31%) Windows
2 156 (15.51%) Windows Server
3 118 (11.73%) Linux
4 102 (10.14%) Windows 10
4 102 (10.14%) Windows Server 2012
5 86 (8.55%) Unix
6 81 (8.05%) Windows 7
7 61 (6.06%) Windows Server 2008
8 16 (1.59%) CatOS
9 15 (1.49%) Mac OS
9 15 (1.49%) Red Hat Enterprise Linux
10 13 (1.29%) Apple iOS
11 7 (0.70%) Windows 8
12 6 (0.60%) Solaris
13 5 (0.50%) CentOS
13 5 (0.50%) HPUX
14 4 (0.40%) Ubuntu
15 3 (0.30%) VMS
15 3 (0.30%) Windows XP
16 2 (0.20%) Android
Processes & Methodologies
1 1,006 (100.00%) ITIL
2 269 (26.74%) Service Management
3 213 (21.17%) Service Delivery
4 164 (16.30%) ITSM
5 154 (15.31%) Problem-Solving
6 140 (13.92%) Incident Management
7 131 (13.02%) Project Management
8 126 (12.52%) Change Management
9 122 (12.13%) Agile Software Development
10 110 (10.93%) Problem Management
11 108 (10.74%) Continuous Improvement
12 107 (10.64%) PRINCE2
13 106 (10.54%) DevOps
14 94 (9.34%) Project Delivery
15 76 (7.55%) Infrastructure Engineering
16 65 (6.46%) Asset Management
17 55 (5.47%) High Availability
17 55 (5.47%) Presales
18 53 (5.27%) Information Security
18 53 (5.27%) Workflow
Programming Languages
1 93 (9.24%) PowerShell
2 85 (8.45%) SQL
3 53 (5.27%) Python
4 50 (4.97%) Java
5 36 (3.58%) C#
6 33 (3.28%) JavaScript
7 29 (2.88%) C
8 28 (2.78%) T-SQL
9 20 (1.99%) Perl
10 19 (1.89%) Ruby
10 19 (1.89%) Shell Script
11 17 (1.69%) Go
12 15 (1.49%) Bash Shell
12 15 (1.49%) C++
13 14 (1.39%) VB.NET
14 6 (0.60%) VBScript
15 4 (0.40%) PHP
16 1 (0.099%) Apex Code
16 1 (0.099%) PL/SQL
16 1 (0.099%) VB
Qualifications
1 158 (15.71%) Microsoft Certification
2 142 (14.12%) Degree
3 125 (12.43%) Cisco Certification
4 99 (9.84%) Security Cleared
5 92 (9.15%) CCNA
6 76 (7.55%) MCSA
7 56 (5.57%) MCP
8 54 (5.37%) MCSE
9 47 (4.67%) SC Cleared
10 40 (3.98%) DV Cleared
11 39 (3.88%) CCNP
12 34 (3.38%) CISSP
13 33 (3.28%) MCDST
14 30 (2.98%) MCITP
15 25 (2.49%) CISM
16 23 (2.29%) Computer Science Degree
17 19 (1.89%) CISA
18 18 (1.79%) VMware Certified Professional (VCP)
19 16 (1.59%) ITIL Certification
19 16 (1.59%) PMI Certification
Quality Assurance & Compliance
1 155 (15.41%) SLA
2 98 (9.74%) ISO/IEC 27001
3 31 (3.08%) ISO 9001
4 29 (2.88%) ISO/IEC 20000
5 23 (2.29%) PCI DSS
6 22 (2.19%) GDPR
7 18 (1.79%) PMO
8 16 (1.59%) ISO 22301
9 12 (1.19%) QA
10 11 (1.09%) NIST
11 8 (0.80%) COBIT
11 8 (0.80%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 8 (0.80%) Sarbanes-Oxley
12 7 (0.70%) Cyber Essentials
12 7 (0.70%) ISO/IEC 27005
13 6 (0.60%) ISAE 3402
13 6 (0.60%) ISO 31000
14 5 (0.50%) ISO 15022
14 5 (0.50%) ISO 20022
15 2 (0.20%) ITGC
System Software
1 176 (17.50%) Active Directory
2 106 (10.54%) VMware Infrastructure
3 98 (9.74%) Hyper-V
4 45 (4.47%) Virtual Machines
5 29 (2.88%) Microsoft App-V
6 15 (1.49%) VMware ESXi
7 13 (1.29%) Docker
7 13 (1.29%) XenApp
8 10 (0.99%) VirtualBox
9 9 (0.89%) ISA Server
9 9 (0.89%) Samba
9 9 (0.89%) VMware Server
9 9 (0.89%) vSphere
10 7 (0.70%) Virtual Servers
11 6 (0.60%) Virtual Desktop
11 6 (0.60%) XenDesktop
12 5 (0.50%) DFS Replication
12 5 (0.50%) iptables
12 5 (0.50%) NFS
12 5 (0.50%) Postfix
Systems Management
1 98 (9.74%) SCCM
2 28 (2.78%) Kubernetes
3 26 (2.58%) Cisco CUCM
4 20 (1.99%) Prometheus
5 19 (1.89%) ServiceCenter
5 19 (1.89%) WebSphere Cast Iron
6 17 (1.69%) FortiGate
7 16 (1.59%) Nagios
7 16 (1.59%) Puppet
7 16 (1.59%) RANCID
8 13 (1.29%) Microsoft Intune
9 11 (1.09%) Ansible
10 10 (0.99%) Nessus
10 10 (0.99%) WSUS
11 9 (0.89%) Opscode Chef
11 9 (0.89%) SCVMM
12 8 (0.80%) Forefront Identity Manager
13 7 (0.70%) AirWatch
13 7 (0.70%) IBM Guardium
14 6 (0.60%) Jamf Pro
Vendors
1 298 (29.62%) Microsoft
2 156 (15.51%) Cisco
3 144 (14.31%) VMware
4 99 (9.84%) Citrix
5 81 (8.05%) ServiceNow
6 64 (6.36%) Remedy
7 62 (6.16%) HP
8 44 (4.37%) Apple
9 42 (4.17%) Dell
10 36 (3.58%) IBM
10 36 (3.58%) Meraki
10 36 (3.58%) Oracle
11 23 (2.29%) Red Hat
12 21 (2.09%) Bloomberg
12 21 (2.09%) Fortinet
12 21 (2.09%) Juniper
12 21 (2.09%) Palo Alto
13 20 (1.99%) Reuters
14 19 (1.89%) Atlassian
14 19 (1.89%) BMC