Period
to 15 November 2018

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 15 November 2018 with a comparison to the same period in the previous 2 years.

ITIL Version 3
UK
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 387 428 323
Rank change year-on-year +41 -105 +105
Permanent jobs citing ITIL V3 1,306 1,300 1,877
As % of all permanent IT jobs advertised in the UK 0.80% 0.72% 0.98%
As % of the Processes & Methodologies category 0.88% 0.79% 1.08%
Number of salaries quoted 892 997 1,435
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £24,750 £26,750 £26,250
90th Percentile £71,250 £67,500 £70,000
UK excluding London median annual salary £45,000 £44,500 £45,000
% change year-on-year +1.12% -1.11% +5.88%

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 148,496 165,167 173,788
As % of all permanent IT jobs advertised in the UK 91.11% 91.49% 90.94%
Number of salaries quoted 118,113 130,618 144,552
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £83,750 £80,000 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

ITIL V3
Job Vacancy Trend

Job postings citing ITIL V3 as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL V3 in the UK

ITIL V3
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL V3.

Salary trend for ITIL V3 in the UK

ITIL V3
Salary Histogram

The salary distribution of IT jobs citing ITIL V3 over the 6 months to 15 November 2018.

Salary histogram for ITIL V3 in the UK

ITIL V3
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the UK over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +65 1,257 £45,000 - 140
UK excluding London +45 1,000 £45,000 +1.12% 110
South East +103 360 £49,485 +9.97% 25
London -37 298 £45,000 -5.26% 32
Midlands +62 269 £36,000 -13.25% 27
West Midlands +78 204 £39,000 -2.50% 24
North of England -1 183 £45,850 +20.66% 23
South West +39 118 £40,000 -9.60% 25
North West +27 104 £47,500 +5.56% 8
Yorkshire +14 69 £43,000 +22.86% 10
East Midlands +16 65 £26,000 -51.85% 3
East of England -20 47 £30,000 -33.33% 8
Scotland -54 23 £45,000 -14.29% 2
Northern Ireland +11 10 £21,000 -46.84%
North East -14 10 £40,000 +2.22% 5
Wales +7 8 £41,355 +3.39%

For the 6 months to 15 November 2018, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for ITIL V3.

1 1,306 (100.00%) ITIL
2 515 (39.43%) Service Management
3 479 (36.68%) Microsoft
4 439 (33.61%) Windows
5 352 (26.95%) Active Directory
6 333 (25.50%) Service Delivery
7 281 (21.52%) ITSM
8 252 (19.30%) Degree
9 230 (17.61%) Finance
10 227 (17.38%) VMware
11 220 (16.85%) Problem-Solving
12 219 (16.77%) Analytical Skills
13 209 (16.00%) Windows Server
14 202 (15.47%) Incident Management
15 197 (15.08%) Security Cleared
16 192 (14.70%) Microsoft Certification
17 190 (14.55%) Change Management
18 188 (14.40%) SLA
19 183 (14.01%) Cisco
19 183 (14.01%) Microsoft Office
20 181 (13.86%) Microsoft Azure
21 176 (13.48%) Firewall
21 176 (13.48%) Agile Software Development
22 175 (13.40%) Citrix
23 171 (13.09%) Project Management
23 171 (13.09%) Problem Management
24 170 (13.02%) VMware Infrastructure
25 168 (12.86%) Office 365
26 166 (12.71%) Data Centre
27 164 (12.56%) SCCM

ITIL V3
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 111 (8.50%) MS Exchange
2 105 (8.04%) SharePoint
3 66 (5.05%) Exchange Server 2010
4 52 (3.98%) Skype for Business
5 41 (3.14%) Exchange Server 2013
6 27 (2.07%) IIS
7 24 (1.84%) Exchange Server 2007
8 21 (1.61%) CMS
9 15 (1.15%) Blackberry Enterprise Server
10 12 (0.92%) SharePoint 2013
11 10 (0.77%) BizTalk Server
12 9 (0.69%) Apache
13 8 (0.61%) SharePoint Server
14 6 (0.46%) JBoss
14 6 (0.46%) SharePoint 2010
15 5 (0.38%) WebLogic
16 4 (0.31%) Liferay
16 4 (0.31%) Oracle Workflow
17 3 (0.23%) Oracle Application Server
18 2 (0.15%) OpenEdge
Applications
1 183 (14.01%) Microsoft Office
2 75 (5.74%) Microsoft Excel
3 43 (3.29%) Microsoft PowerPoint
4 41 (3.14%) Microsoft Project
5 37 (2.83%) MS Visio
6 1 (0.077%) Spreadsheet
Business Applications
1 42 (3.22%) Remedy ITSM
2 13 (1.00%) Dynamics CRM
3 9 (0.69%) Dynamics AX
4 8 (0.61%) assyst
5 5 (0.38%) INSURE/90
5 5 (0.38%) SAP Oil and Gas
5 5 (0.38%) Sentinel
6 4 (0.31%) Oracle EBS
6 4 (0.31%) Salesforce.com CRM
6 4 (0.31%) SAP ERP
7 3 (0.23%) SAP BPC
8 2 (0.15%) Dynamics GP
8 2 (0.15%) Dynamics NAV
8 2 (0.15%) Lawson
8 2 (0.15%) Northgate Housing
8 2 (0.15%) Oracle Financials
8 2 (0.15%) Unit4 Business World
9 1 (0.077%) MIS ActiveH
9 1 (0.077%) OPENHousing
9 1 (0.077%) Orchard Housing
Cloud Services
1 181 (13.86%) Microsoft Azure
2 168 (12.86%) Office 365
3 103 (7.89%) Amazon AWS
4 58 (4.44%) IaaS
5 49 (3.75%) SaaS
6 44 (3.37%) PaaS
7 28 (2.14%) Cloud Computing
8 25 (1.91%) Azure Active Directory
9 20 (1.53%) Amazon CloudWatch
9 20 (1.53%) Amazon EC2
9 20 (1.53%) Amazon S3
9 20 (1.53%) AWS CloudFormation
9 20 (1.53%) Virtual Private Cloud
10 9 (0.69%) G Suite
11 8 (0.61%) Google Cloud Platform
12 7 (0.54%) Amazon SQS
13 6 (0.46%) Dynamics 365
14 5 (0.38%) AWS CloudTrail
14 5 (0.38%) Mimecast
14 5 (0.38%) OneDrive
Communications & Networking
1 176 (13.48%) Firewall
2 122 (9.34%) DNS
3 117 (8.96%) DHCP
4 110 (8.42%) WAN
5 104 (7.96%) LAN
6 97 (7.43%) TCP/IP
7 76 (5.82%) VPN
8 71 (5.44%) SAN
9 69 (5.28%) Network Security
10 61 (4.67%) Skype
11 60 (4.59%) Wireless
12 46 (3.52%) Internet
13 39 (2.99%) VLAN
14 33 (2.53%) MPLS
15 30 (2.30%) VoIP
16 27 (2.07%) Cisco ASA
17 26 (1.99%) Wi-Fi
18 25 (1.91%) NetScaler
19 23 (1.76%) Intrusion Detection
20 22 (1.68%) WLAN
Database & Business Intelligence
1 102 (7.81%) SQL Server
2 39 (2.99%) SQL Server 2008
3 27 (2.07%) Amazon RDS
3 27 (2.07%) MySQL
3 27 (2.07%) Relational Database
4 20 (1.53%) Amazon DynamoDB
4 20 (1.53%) Azure SQL Database
5 19 (1.45%) SQL Server 2012
6 17 (1.30%) SQL Server 2014
7 14 (1.07%) Oracle Database
8 11 (0.84%) MariaDB
8 11 (0.84%) MongoDB
9 10 (0.77%) SQL Server 2016
10 9 (0.69%) PostgreSQL
11 8 (0.61%) SQL Server Integration Services
12 7 (0.54%) SQL Server Analysis Services
13 6 (0.46%) Oracle Reports
13 6 (0.46%) SQL Server 2000
13 6 (0.46%) SQL Server Reporting Services
14 5 (0.38%) Data Warehouse
Development Applications
1 13 (1.00%) Git (software)
2 11 (0.84%) MSI
3 10 (0.77%) JIRA
4 8 (0.61%) Visual Studio
5 5 (0.38%) Subversion
6 4 (0.31%) Hudson
6 4 (0.31%) Maven
6 4 (0.31%) Team Foundation Server
6 4 (0.31%) TeamCity
7 2 (0.15%) Atlassian Bamboo
7 2 (0.15%) Cucumber
7 2 (0.15%) GCC
7 2 (0.15%) Jenkins
7 2 (0.15%) Metasploit
7 2 (0.15%) Selenium
7 2 (0.15%) SpecFlow
7 2 (0.15%) VSS/SourceSafe
8 1 (0.077%) ClearCase
8 1 (0.077%) HP UFT
8 1 (0.077%) Toad
General
1 230 (17.61%) Finance
2 77 (5.90%) Telecoms
3 43 (3.29%) Banking
4 42 (3.22%) Legal
4 42 (3.22%) Retail
5 20 (1.53%) Publishing
6 18 (1.38%) Advertising
7 17 (1.30%) Law
8 16 (1.23%) Marketing
9 13 (1.00%) Investment Banking
10 12 (0.92%) Games
10 12 (0.92%) Spanish Language
11 11 (0.84%) French Language
11 11 (0.84%) German Language
12 10 (0.77%) Back Office
12 10 (0.77%) Billing
13 9 (0.69%) Dutch Language
14 8 (0.61%) Electronics
14 8 (0.61%) Local Government
15 6 (0.46%) Aerospace
Job Titles
1 245 (18.76%) Analyst
2 186 (14.24%) Service Manager
3 144 (11.03%) Architect
4 137 (10.49%) IT Manager
5 114 (8.73%) Support Analyst
6 86 (6.58%) Support Engineer
7 83 (6.36%) Infrastructure Engineer
8 82 (6.28%) Service Analyst
9 79 (6.05%) Desktop Support
10 70 (5.36%) Delivery Manager
11 68 (5.21%) IT Services Manager
12 64 (4.90%) Service Desk Analyst
13 59 (4.52%) IT Support
14 52 (3.98%) Incident Manager
15 49 (3.75%) Services Delivery Manager
16 47 (3.60%) Solutions Architect
17 45 (3.45%) Senior Manager
18 40 (3.06%) IT Analyst
19 37 (2.83%) Service Architect
20 36 (2.76%) ITIL Manager
Libraries, Frameworks & Software Standards
1 74 (5.67%) Web Services
2 26 (1.99%) XML
3 25 (1.91%) Software Packaging
4 23 (1.76%) .NET
5 17 (1.30%) Middleware
6 13 (1.00%) HTML
7 11 (0.84%) 802.1X
7 11 (0.84%) RabbitMQ
8 10 (0.77%) AngularJS
9 9 (0.69%) MEAN Stack
10 8 (0.61%) Spring
11 6 (0.46%) REST
12 5 (0.38%) CSS
12 5 (0.38%) EDI
12 5 (0.38%) EDIFACT
12 5 (0.38%) IDoc
12 5 (0.38%) LAMP
12 5 (0.38%) SOAP
12 5 (0.38%) Twitter Bootstrap
12 5 (0.38%) XML Messaging
Miscellaneous
1 219 (16.77%) Analytical Skills
2 166 (12.71%) Data Centre
3 145 (11.10%) Management Information System
4 143 (10.95%) Self-Motivation
5 86 (6.58%) CMDB
6 57 (4.36%) Computer Science
7 49 (3.75%) Video Conferencing
8 31 (2.37%) Hybrid Cloud
9 30 (2.30%) Public Cloud
10 25 (1.91%) Distributed Denial-of-Service
11 24 (1.84%) NHS
11 24 (1.84%) Private Cloud
12 23 (1.76%) Clustering
13 17 (1.30%) Smartphone
14 16 (1.23%) Enterprise Software
15 14 (1.07%) Blackberry
15 14 (1.07%) Driving Licence
16 13 (1.00%) PKI
16 13 (1.00%) Replication
17 11 (0.84%) PMI
Operating Systems
1 439 (33.61%) Windows
2 209 (16.00%) Windows Server
3 152 (11.64%) Windows 10
4 123 (9.42%) Windows Server 2012
5 114 (8.73%) Windows 7
6 98 (7.50%) Linux
7 94 (7.20%) Windows Server 2008
8 58 (4.44%) Unix
9 35 (2.68%) Red Hat Enterprise Linux
10 22 (1.68%) Apple iOS
11 17 (1.30%) Android
12 14 (1.07%) Solaris
13 11 (0.84%) CentOS
14 8 (0.61%) Mac OS
14 8 (0.61%) Windows Server 2003
15 5 (0.38%) Mac OS X
15 5 (0.38%) Windows 8
15 5 (0.38%) Windows XP
16 4 (0.31%) VMS
16 4 (0.31%) Windows NT
Processes & Methodologies
1 1,306 (100.00%) ITIL
2 515 (39.43%) Service Management
3 333 (25.50%) Service Delivery
4 281 (21.52%) ITSM
5 220 (16.85%) Problem-Solving
6 202 (15.47%) Incident Management
7 190 (14.55%) Change Management
8 176 (13.48%) Agile Software Development
9 171 (13.09%) Problem Management
9 171 (13.09%) Project Management
10 149 (11.41%) PRINCE2
11 145 (11.10%) Continuous Improvement
12 124 (9.49%) Line Management
13 112 (8.58%) Configuration Management
14 102 (7.81%) Service Design
15 98 (7.50%) Infrastructure Engineering
16 97 (7.43%) Stakeholder Management
17 94 (7.20%) Information Security
18 83 (6.36%) Asset Management
19 79 (6.05%) Root Cause Analysis
Programming Languages
1 135 (10.34%) SQL
2 99 (7.58%) PowerShell
3 23 (1.76%) Python
4 21 (1.61%) C#
5 20 (1.53%) JavaScript
6 15 (1.15%) Java
7 14 (1.07%) C
7 14 (1.07%) VB
8 10 (0.77%) PL/SQL
9 9 (0.69%) T-SQL
10 8 (0.61%) VBScript
11 5 (0.38%) PHP
12 4 (0.31%) ABAP
12 4 (0.31%) C++
12 4 (0.31%) X++
13 2 (0.15%) R
13 2 (0.15%) Shell Script
14 1 (0.077%) COBOL
14 1 (0.077%) Perl
14 1 (0.077%) VBA
Qualifications
1 252 (19.30%) Degree
2 197 (15.08%) Security Cleared
3 192 (14.70%) Microsoft Certification
4 121 (9.26%) Cisco Certification
5 118 (9.04%) SC Cleared
6 92 (7.04%) MCP
7 83 (6.36%) MCSA
8 77 (5.90%) MCSE
9 76 (5.82%) CCNA
10 59 (4.52%) ITIL Certification
11 46 (3.52%) CISSP
12 45 (3.45%) CCNP
12 45 (3.45%) PMI Certification
13 34 (2.60%) MCDST
13 34 (2.60%) PMP
14 31 (2.37%) MCITP
15 28 (2.14%) DV Cleared
16 27 (2.07%) HNC
17 26 (1.99%) Computer Science Degree
18 22 (1.68%) ISEB
Quality Assurance & Compliance
1 188 (14.40%) SLA
2 90 (6.89%) ISO/IEC 27001
3 65 (4.98%) GDPR
4 42 (3.22%) ISO/IEC 20000
5 35 (2.68%) QA
6 23 (1.76%) PCI DSS
7 19 (1.45%) Data Quality
8 18 (1.38%) COBIT
9 16 (1.23%) GPG13
10 15 (1.15%) Cyber Essentials
11 12 (0.92%) PMO
12 5 (0.38%) Cyber Essentials PLUS
12 5 (0.38%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 4 (0.31%) COSO
13 4 (0.31%) ISO/IEC 27005
13 4 (0.31%) JSP 440
14 3 (0.23%) ISO 9001
15 2 (0.15%) ISO 9000
15 2 (0.15%) Sarbanes-Oxley
System Software
1 352 (26.95%) Active Directory
2 170 (13.02%) VMware Infrastructure
3 100 (7.66%) Hyper-V
4 39 (2.99%) XenApp
5 36 (2.76%) vSphere
6 33 (2.53%) Microsoft App-V
7 32 (2.45%) Virtual Machines
8 28 (2.14%) VMware ESXi
9 24 (1.84%) Virtual Desktop
10 22 (1.68%) Virtual Servers
11 21 (1.61%) BitLocker
11 21 (1.61%) Firmware
12 20 (1.53%) XenDesktop
13 17 (1.30%) Microsoft Virtual Server
14 11 (0.84%) Terminal Server
15 9 (0.69%) VMware NSX
16 5 (0.38%) NFS
16 5 (0.38%) vCloud
17 4 (0.31%) Terminal Services
18 3 (0.23%) Postfix
Systems Management
1 164 (12.56%) SCCM
2 27 (2.07%) SCOM
3 24 (1.84%) Ansible
4 23 (1.76%) NetBackup
4 23 (1.76%) Opscode Chef
5 22 (1.68%) Puppet
6 21 (1.61%) SCVMM
7 15 (1.15%) Cisco CUCM
7 15 (1.15%) WSUS
8 14 (1.07%) AirWatch
8 14 (1.07%) ServiceCenter
9 13 (1.00%) Nagios
10 11 (0.84%) Galera Cluster
10 11 (0.84%) Microsoft Intune
11 10 (0.77%) HP UCMDB
11 10 (0.77%) Microsoft Data Protection Manager
11 10 (0.77%) vCenter Server
12 9 (0.69%) Forefront Identity Manager
13 8 (0.61%) Microsoft Clustering
13 8 (0.61%) SCDPM
Vendors
1 479 (36.68%) Microsoft
2 227 (17.38%) VMware
3 183 (14.01%) Cisco
4 175 (13.40%) Citrix
5 132 (10.11%) ServiceNow
6 84 (6.43%) Remedy
7 67 (5.13%) Oracle
8 59 (4.52%) CheckPoint
9 56 (4.29%) HP
10 50 (3.83%) BMC
11 49 (3.75%) Juniper
11 49 (3.75%) McAfee
12 45 (3.45%) Apple
13 34 (2.60%) Dell
14 31 (2.37%) EMC
14 31 (2.37%) SAP
15 30 (2.30%) Palo Alto
16 29 (2.22%) F5
16 29 (2.22%) Fortinet
17 28 (2.14%) Red Hat