Senior IT Support Analyst Jobs

Senior IT Support Analyst
UK

The median Senior IT Support Analyst salary in the UK is £47,000 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 867 971 1180
Rank change year-on-year +104 +209 -307
Permanent jobs requiring a Senior IT Support Analyst 41 27 25
As % of all permanent jobs advertised in the UK 0.042% 0.025% 0.016%
As % of the Job Titles category 0.045% 0.028% 0.017%
Number of salaries quoted 41 23 24
10th Percentile £31,250 £31,300 £31,250
25th Percentile £35,000 £33,054 £34,375
Median annual salary (50th Percentile) £47,000 £39,000 £35,000
Median % change year-on-year +20.51% +11.43% -17.65%
75th Percentile £53,750 £42,782 £38,188
90th Percentile - £48,600 £45,000
UK excluding London median annual salary £48,500 £34,000 £36,000
% change year-on-year +42.65% -5.56% +2.86%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 91,989 97,583 147,027
% of permanent jobs with a recognized job title 94.63% 91.61% 96.02%
Number of salaries quoted 66,379 61,119 85,881
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Senior IT Support Analyst
Job Vacancy Trend

Job postings that featured Senior IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Senior IT Support Analyst in the UK

Senior IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Senior IT Support Analyst.

Salary trend for Senior IT Support Analyst in the UK

Senior IT Support Analyst
Salary Histogram

Salary distribution for jobs citing Senior IT Support Analyst over the 6 months to 19 April 2024.

Salary histogram for Senior IT Support Analyst in the UK

Senior IT Support Analyst
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior IT Support Analyst within the UK over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +144 37 £47,000 +22.08% 2
UK excluding London +35 20 £48,500 +42.65% 1
South East - 18 £50,000 - 1
London +148 17 £47,000 +15.48%
Work from Home +89 2 £51,000 +25.31% 1
East of England +33 1 £35,000 +2.94%
South West -7 1 £35,000 +16.67%

Senior IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 19 April 2024, Senior IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Senior IT Support Analyst in the job title.

1 36 (87.80%) Microsoft 365
2 25 (60.98%) Windows
3 23 (56.10%) Social Skills
4 19 (46.34%) Finance
5 18 (43.90%) ITIL
5 18 (43.90%) Azure
6 17 (41.46%) Customer Service
7 15 (36.59%) Microsoft
8 13 (31.71%) Active Directory
8 13 (31.71%) HP
8 13 (31.71%) Project Management
8 13 (31.71%) Service Management
8 13 (31.71%) Problem Management
8 13 (31.71%) SCCM
9 12 (29.27%) Application Virtualisation
9 12 (29.27%) Change Management
9 12 (29.27%) Agile
9 12 (29.27%) Dell
9 12 (29.27%) VPN
10 11 (26.83%) Bloomberg
10 11 (26.83%) Firewall
10 11 (26.83%) Analytical Skills
10 11 (26.83%) Change Control
10 11 (26.83%) Business Case
11 10 (24.39%) Entra ID
11 10 (24.39%) Microsoft Exchange
12 7 (17.07%) Windows Server
12 7 (17.07%) Problem-Solving
13 6 (14.63%) Data Loss Prevention
13 6 (14.63%) Palo Alto

Senior IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (24.39%) Microsoft Exchange
2 6 (14.63%) SharePoint
Applications
1 3 (7.32%) Microsoft Office
2 1 (2.44%) Microsoft Excel
2 1 (2.44%) Microsoft PowerPoint
Cloud Services
1 36 (87.80%) Microsoft 365
2 18 (43.90%) Azure
3 10 (24.39%) Entra ID
4 4 (9.76%) AWS
4 4 (9.76%) OneDrive
5 3 (7.32%) Mimecast
6 2 (4.88%) Power Automate
7 1 (2.44%) Adobe Creative Cloud
7 1 (2.44%) GCP
7 1 (2.44%) IaaS
7 1 (2.44%) PaaS
7 1 (2.44%) SaaS
Communications & Networking
1 12 (29.27%) VPN
2 11 (26.83%) Firewall
3 4 (9.76%) DHCP
3 4 (9.76%) DNS
3 4 (9.76%) Structured Cabling
3 4 (9.76%) VLAN
4 1 (2.44%) Cisco IOS
4 1 (2.44%) LAN
4 1 (2.44%) WAN
4 1 (2.44%) Wireless
General
1 23 (56.10%) Social Skills
2 19 (46.34%) Finance
3 11 (26.83%) Analytical Skills
4 2 (4.88%) Law
5 1 (2.44%) Advertising
5 1 (2.44%) Legal
5 1 (2.44%) Retail
5 1 (2.44%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (7.32%) Software Packaging
2 1 (2.44%) SAML
Miscellaneous
1 5 (12.20%) Onboarding
2 1 (2.44%) Driving Licence
2 1 (2.44%) Enterprise Software
2 1 (2.44%) Linux Command Line
2 1 (2.44%) Video Conferencing
Operating Systems
1 25 (60.98%) Windows
2 7 (17.07%) Windows Server
3 5 (12.20%) Windows 10
4 4 (9.76%) Apple iOS
4 4 (9.76%) Windows Server 2019
5 2 (4.88%) Mac OS
6 1 (2.44%) Linux
6 1 (2.44%) Unix
6 1 (2.44%) VMS
Processes & Methodologies
1 18 (43.90%) ITIL
2 17 (41.46%) Customer Service
3 13 (31.71%) Problem Management
3 13 (31.71%) Project Management
3 13 (31.71%) Service Management
4 12 (29.27%) Agile
4 12 (29.27%) Application Virtualisation
4 12 (29.27%) Change Management
5 11 (26.83%) Business Case
5 11 (26.83%) Change Control
6 7 (17.07%) Problem-Solving
7 6 (14.63%) Data Loss Prevention
7 6 (14.63%) Service Delivery
7 6 (14.63%) Test Automation
7 6 (14.63%) Vulnerability Management
8 4 (9.76%) Mentoring
8 4 (9.76%) Mobile Device Management
9 3 (7.32%) Continuous Improvement
9 3 (7.32%) Inventory Management
9 3 (7.32%) Process Improvement
Programming Languages
1 3 (7.32%) PowerShell
2 1 (2.44%) Bash
2 1 (2.44%) SQL
Qualifications
1 5 (12.20%) Degree
2 4 (9.76%) AWS Certification
3 3 (7.32%) Azure Certification
4 1 (2.44%) A+ Certification
4 1 (2.44%) ITIL Certification
Quality Assurance & Compliance
1 5 (12.20%) Cyber Essentials
2 4 (9.76%) ISO/IEC 27001
2 4 (9.76%) Sarbanes-Oxley
3 1 (2.44%) Cyber Essentials PLUS
3 1 (2.44%) SLA
System Software
1 13 (31.71%) Active Directory
2 5 (12.20%) Virtual Desktop
3 1 (2.44%) Hyper-V
3 1 (2.44%) Virtual Machines
3 1 (2.44%) VMware Infrastructure
Systems Management
1 13 (31.71%) SCCM
2 4 (9.76%) Microsoft Intune
3 2 (4.88%) Jamf Pro
4 1 (2.44%) Single Sign-On
Vendors
1 15 (36.59%) Microsoft
2 13 (31.71%) HP
3 12 (29.27%) Dell
4 11 (26.83%) Bloomberg
5 6 (14.63%) Palo Alto
6 5 (12.20%) Adobe
6 5 (12.20%) Citrix
7 4 (9.76%) Avaya
7 4 (9.76%) VMware
8 1 (2.44%) Acronis
8 1 (2.44%) Apple
8 1 (2.44%) Cisco
8 1 (2.44%) Darktrace
8 1 (2.44%) Google
8 1 (2.44%) Meraki
8 1 (2.44%) ServiceNow
8 1 (2.44%) SonicWALL