Period
to 18 November 2017

The median annual salary for a Services Delivery Analyst was £37,500 in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Delivery Analyst
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 1122 1164 1258
Rank change year-on-year +42 +94 -33
Permanent jobs requiring a Services Delivery Analyst 55 58 56
As % of all permanent IT jobs advertised in the UK 0.031% 0.031% 0.026%
As % of the Job Titles category 0.032% 0.032% 0.027%
Number of salaries quoted 45 54 51
UK median annual salary £37,500 £35,000 £37,500
Median salary % change year-on-year +7.14% -6.67% +4.17%
10th Percentile £26,250 £26,325 £24,000
90th Percentile £44,500 £51,750 £43,750
UK excluding London median annual salary £30,750 £30,557 £37,500
% change year-on-year +0.63% -18.51% +12.78%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171362 183209 211285
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.46%
Number of salaries quoted 137432 153366 175465
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Services Delivery Analyst
Job Vacancy Trend

Job postings that featured Services Delivery Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Services Delivery Analyst in the UK

Services Delivery Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Services Delivery Analyst.

Salary trend for Services Delivery Analyst in the UK

Services Delivery Analyst
Salary Histogram

The salary distribution of IT jobs citing Services Delivery Analyst over the 6 months to 18 November 2017.

Salary histogram for Services Delivery Analyst in the UK

Services Delivery Analyst
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Services Delivery Analyst within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 54 £37,500 +2.74% 3
London +17 39 £38,500 -3.75% 1
UK excluding London +42 16 £30,750 +0.63% 2
North of England +9 10 £30,000 - 2
North West -19 7 £27,500 -8.33%
Yorkshire +35 3 £35,000 -4.11% 2
Midlands +26 2 £38,763 -3.09%
South West -12 2 £29,000 +30.34%
East Midlands +39 1 £42,525 +6.31%
East of England +4 1 £35,000 +16.67%
Scotland -9 1 £25,000 -23.08%
West Midlands - 1 £35,000 -

Services Delivery Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 November 2017, Services Delivery Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Services Delivery Analyst in the job title.

1 55 (100.00%) Service Delivery
2 43 (78.18%) ITIL
3 39 (70.91%) Service Management
4 30 (54.55%) SLA
5 25 (45.45%) Continuous Improvement
6 23 (41.82%) Problem Management
6 23 (41.82%) ITSM
6 23 (41.82%) Project Management
7 18 (32.73%) Incident Management
7 18 (32.73%) Finance
7 18 (32.73%) Microsoft
8 16 (29.09%) PRINCE2
9 14 (25.45%) Change Management
9 14 (25.45%) Root Cause Analysis
10 13 (23.64%) Microsoft Excel
11 12 (21.82%) Trend Analysis
11 12 (21.82%) ITIL V3
12 11 (20.00%) User Experience
12 11 (20.00%) Sun
12 11 (20.00%) Active Directory
12 11 (20.00%) Quality Management
12 11 (20.00%) Business Analysis
12 11 (20.00%) Microsoft PowerPoint
13 10 (18.18%) Windows
13 10 (18.18%) Degree
14 9 (16.36%) Computer Science
14 9 (16.36%) Computer Science Degree
15 8 (14.55%) Process Improvement
16 7 (12.73%) ServiceNow
16 7 (12.73%) SCCM

Services Delivery Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (9.09%) Skype for Business
2 2 (3.64%) SharePoint
3 1 (1.82%) MS Exchange
Applications
1 13 (23.64%) Microsoft Excel
2 11 (20.00%) Microsoft PowerPoint
3 4 (7.27%) Microsoft Office
4 2 (3.64%) MS Visio
Business Applications
1 1 (1.82%) Dynamics AX
1 1 (1.82%) Remedy ITSM
Cloud Services
1 5 (9.09%) Office 365
Communications & Networking
1 5 (9.09%) Skype
2 2 (3.64%) Intranet
3 1 (1.82%) LAN
3 1 (1.82%) SAN
3 1 (1.82%) WAN
Database & Business Intelligence
1 4 (7.27%) SQL Server
Development Applications
1 1 (1.82%) Team Foundation Server
General
1 18 (32.73%) Finance
2 2 (3.64%) Banking
2 2 (3.64%) Private Banking
3 1 (1.82%) Law
3 1 (1.82%) Legal
3 1 (1.82%) Retail
Miscellaneous
1 11 (20.00%) User Experience
2 9 (16.36%) Computer Science
3 5 (9.09%) iPhone
3 5 (9.09%) Smartphone
4 2 (3.64%) NHS
4 2 (3.64%) Social Media
5 1 (1.82%) Data Centre
Operating Systems
1 10 (18.18%) Windows
2 6 (10.91%) Windows 7
3 5 (9.09%) Windows 10
4 1 (1.82%) Windows Server
4 1 (1.82%) Windows XP
Processes & Methodologies
1 55 (100.00%) Service Delivery
2 43 (78.18%) ITIL
3 39 (70.91%) Service Management
4 25 (45.45%) Continuous Improvement
5 23 (41.82%) ITSM
5 23 (41.82%) Problem Management
5 23 (41.82%) Project Management
6 18 (32.73%) Incident Management
7 16 (29.09%) PRINCE2
8 14 (25.45%) Change Management
8 14 (25.45%) Root Cause Analysis
9 12 (21.82%) ITIL V3
9 12 (21.82%) Trend Analysis
10 11 (20.00%) Business Analysis
10 11 (20.00%) Quality Management
11 8 (14.55%) Process Improvement
12 6 (10.91%) E-Commerce
13 5 (9.09%) Mobile Device Management
14 4 (7.27%) Open Source
14 4 (7.27%) Web Development
Qualifications
1 10 (18.18%) Degree
2 9 (16.36%) Computer Science Degree
3 5 (9.09%) ITIL Certification
4 4 (7.27%) Master's Degree
4 4 (7.27%) MCPD
4 4 (7.27%) MCSD
4 4 (7.27%) Microsoft Certification
5 2 (3.64%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 30 (54.55%) SLA
2 2 (3.64%) PMO
System Software
1 11 (20.00%) Active Directory
Systems Management
1 7 (12.73%) SCCM
2 5 (9.09%) AirWatch
3 1 (1.82%) Systems Management Server (SMS)
Vendors
1 18 (32.73%) Microsoft
2 11 (20.00%) Sun
3 7 (12.73%) ServiceNow
4 5 (9.09%) Cisco
5 4 (7.27%) Oracle
6 3 (5.45%) Adobe
7 2 (3.64%) Citrix
7 2 (3.64%) Salesforce.com
8 1 (1.82%) HP
8 1 (1.82%) hybris
8 1 (1.82%) iManage
8 1 (1.82%) Motorola
8 1 (1.82%) Remedy