Period
to 20 November 2017

The median annual salary for a Services Delivery Manager was £53,000 in advertised job vacancies during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Delivery Manager
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 656 626 545
Rank change year-on-year -30 -81 +48
Permanent jobs requiring a Services Delivery Manager 602 707 1075
As % of all permanent IT jobs advertised in the UK 0.33% 0.38% 0.49%
As % of the Job Titles category 0.35% 0.39% 0.51%
Number of salaries quoted 491 544 878
UK median annual salary £53,000 £52,500 £52,500
Median salary % change year-on-year +0.95% - -
10th Percentile £37,500 £37,575 £36,250
90th Percentile £75,000 £73,750 £70,550
UK excluding London median annual salary £47,500 £52,000 £50,000
% change year-on-year -8.65% +4.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172189 180467 210956
% of permanent IT jobs with a recognized job title 95.78% 96.48% 96.46%
Number of salaries quoted 138171 151048 175187
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Services Delivery Manager
Job Vacancy Trend

Job postings that featured Services Delivery Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Services Delivery Manager in the UK

Services Delivery Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Services Delivery Manager.

Salary trend for Services Delivery Manager in the UK

Services Delivery Manager
Salary Histogram

The salary distribution of IT jobs citing Services Delivery Manager over the 6 months to 20 November 2017.

Salary histogram for Services Delivery Manager in the UK

Services Delivery Manager
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Services Delivery Manager within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -27 565 £53,000 +0.95% 20
UK excluding London -62 336 £47,500 -8.65% 16
London +21 259 £60,000 +9.09% 8
South East +12 102 £53,000 -3.64% 3
North of England -60 65 £45,000 -1.64% 3
East of England -7 52 £45,000 -22.41% 2
Midlands -13 50 £47,500 -5.00% 1
South West -1 34 £55,000 +12.82% 3
North West -47 28 £45,000 -5.26% 1
East Midlands +29 25 £50,000 - 1
West Midlands -14 25 £43,000 -14.00%
Scotland -5 24 £48,750 -8.88% 3
Yorkshire -29 19 £42,500 -5.56% 1
North East +4 18 £45,000 -3.23% 1
Channel Islands - 5 £59,000 -
Wales +8 4 £45,000 -5.26% 1
Northern Ireland - 1 £67,500 -

Services Delivery Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2017, Services Delivery Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Services Delivery Manager in the job title.

1 594 (98.67%) Service Delivery
2 412 (68.44%) ITIL
3 202 (33.55%) Service Management
4 182 (30.23%) SLA
5 175 (29.07%) Finance
6 118 (19.60%) Service Delivery Management
7 111 (18.44%) Project Management
8 100 (16.61%) Stakeholder Management
9 99 (16.45%) ITIL Certification
10 96 (15.95%) ITSM
11 93 (15.45%) Change Management
12 89 (14.78%) Continuous Improvement
13 78 (12.96%) Problem Management
14 73 (12.13%) PRINCE2
15 72 (11.96%) Incident Management
16 66 (10.96%) Mentoring
17 65 (10.80%) Performance Management
18 63 (10.47%) ITIL V3
19 54 (8.97%) Agile Software Development
20 52 (8.64%) Retail
20 52 (8.64%) Service Design
21 49 (8.14%) Analytical Skills
21 49 (8.14%) Microsoft
22 48 (7.97%) Windows
22 48 (7.97%) People Management
23 46 (7.64%) Supplier Management
24 43 (7.14%) Oracle
24 43 (7.14%) Data Centre
25 39 (6.48%) Management Information System
26 36 (5.98%) Line Management

Services Delivery Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (2.33%) BizTalk Server
2 10 (1.66%) Tomcat
3 5 (0.83%) CMS
4 4 (0.66%) Moodle
4 4 (0.66%) MS Exchange
4 4 (0.66%) Skype for Business
5 3 (0.50%) Exchange Server 2013
6 2 (0.33%) SharePoint
7 1 (0.17%) Exchange Server 2003
7 1 (0.17%) Exchange Server 2007
7 1 (0.17%) Oracle SOA Suite
7 1 (0.17%) SAP EP
7 1 (0.17%) SAS
7 1 (0.17%) Sitecore CMS
7 1 (0.17%) Sitefinity
7 1 (0.17%) Umbraco
7 1 (0.17%) WebSphere
Applications
1 31 (5.15%) Microsoft Excel
2 22 (3.65%) Microsoft PowerPoint
3 13 (2.16%) Microsoft Office
4 2 (0.33%) Microsoft Project
5 1 (0.17%) MS Visio
Business Applications
1 6 (1.00%) Oracle EBS
2 5 (0.83%) BusinessWorks
3 4 (0.66%) Magento
3 4 (0.66%) SAP SM
4 2 (0.33%) Dynamics CRM
4 2 (0.33%) SAP CO
4 2 (0.33%) SAP FI
4 2 (0.33%) SAP FI/CO
4 2 (0.33%) SAP Retail
5 1 (0.17%) Dynamics AX
5 1 (0.17%) Eikon
5 1 (0.17%) NetSuite
5 1 (0.17%) Remedy ITSM
5 1 (0.17%) SAP FSCM
5 1 (0.17%) SAP GRC
5 1 (0.17%) SAP MM
5 1 (0.17%) SAP SD
5 1 (0.17%) Summit
Cloud Services
1 27 (4.49%) Microsoft Azure
2 21 (3.49%) SaaS
3 16 (2.66%) IaaS
4 15 (2.49%) Office 365
5 14 (2.33%) PaaS
6 12 (1.99%) Amazon AWS
7 7 (1.16%) Dynamics 365
8 4 (0.66%) Dropbox
9 3 (0.50%) Cloud Computing
9 3 (0.50%) Google Cloud Platform
Communications & Networking
1 23 (3.82%) SMS
2 13 (2.16%) WAN
3 12 (1.99%) LAN
4 7 (1.16%) Firewall
4 7 (1.16%) Skype
5 6 (1.00%) Internet
6 5 (0.83%) MPLS
6 5 (0.83%) SDH
7 4 (0.66%) SAN
7 4 (0.66%) Unified Communications
8 3 (0.50%) 3G
8 3 (0.50%) Broadband
8 3 (0.50%) Intranet
8 3 (0.50%) IP Telephony
8 3 (0.50%) LTE
8 3 (0.50%) Structured Cabling
8 3 (0.50%) Value-Added Service
8 3 (0.50%) Wi-Fi
9 2 (0.33%) DHCP
9 2 (0.33%) TCP/IP
Database & Business Intelligence
1 26 (4.32%) SQL Server
2 15 (2.49%) SQL Server Integration Services
3 14 (2.33%) MySQL
4 11 (1.83%) Big Data
4 11 (1.83%) Data Warehouse
5 10 (1.66%) BusinessObjects
6 8 (1.33%) Hadoop
7 5 (0.83%) Power BI
7 5 (0.83%) PowerCenter
8 4 (0.66%) Relational Database
9 3 (0.50%) MS Access
9 3 (0.50%) SQL Server 2016
10 2 (0.33%) Enterprise Data Warehouse
10 2 (0.33%) MongoDB
10 2 (0.33%) OLTP
11 1 (0.17%) Data Mart
11 1 (0.17%) Oracle Reports
11 1 (0.17%) SQL Server Analysis Services
11 1 (0.17%) SQL Server Reporting Services
Development Applications
1 3 (0.50%) JIRA
2 1 (0.17%) Git (software)
2 1 (0.17%) Subversion
2 1 (0.17%) TeamCity
2 1 (0.17%) Visual Composer
General
1 175 (29.07%) Finance
2 52 (8.64%) Retail
3 32 (5.32%) Telecoms
4 30 (4.98%) Banking
5 17 (2.82%) Legal
6 15 (2.49%) Spanish Language
7 14 (2.33%) Back Office
8 13 (2.16%) Portuguese Language
9 10 (1.66%) Manufacturing
10 9 (1.50%) Billing
11 8 (1.33%) Marketing
12 7 (1.16%) Law
13 5 (0.83%) French Language
13 5 (0.83%) Investment Banking
14 4 (0.66%) Automotive
14 4 (0.66%) Pharmaceutical
15 3 (0.50%) Advertising
15 3 (0.50%) Front Office
15 3 (0.50%) Games
15 3 (0.50%) Military
Libraries, Frameworks & Software Standards
1 19 (3.16%) Flash
2 11 (1.83%) Middleware
3 4 (0.66%) .NET
4 3 (0.50%) Web Services
5 2 (0.33%) CSS
5 2 (0.33%) HTML
6 1 (0.17%) IDoc
6 1 (0.17%) SAP Basis
6 1 (0.17%) Sensu
Miscellaneous
1 49 (8.14%) Analytical Skills
2 43 (7.14%) Data Centre
3 39 (6.48%) Management Information System
4 14 (2.33%) Driving Licence
5 11 (1.83%) Computer Science
5 11 (1.83%) Virtual Team
6 9 (1.50%) EPoS
6 9 (1.50%) iPad
7 7 (1.16%) Over-the-Top Content
8 6 (1.00%) Digital Media
9 4 (0.66%) Algorithms
9 4 (0.66%) Fintech
9 4 (0.66%) FMCG
9 4 (0.66%) Mobile App
9 4 (0.66%) Reinsurance
9 4 (0.66%) User Experience
10 2 (0.33%) CMDB
10 2 (0.33%) Private Cloud
10 2 (0.33%) Social Media
10 2 (0.33%) Video on Demand
Operating Systems
1 48 (7.97%) Windows
2 30 (4.98%) Linux
3 15 (2.49%) Unix
3 15 (2.49%) Windows Server
4 5 (0.83%) AIX
4 5 (0.83%) Windows 7
5 4 (0.66%) Windows Server 2012
6 3 (0.50%) Android
6 3 (0.50%) Apple iOS
6 3 (0.50%) Windows Server 2008
7 1 (0.17%) Windows 10
7 1 (0.17%) Windows Server 2003
Processes & Methodologies
1 594 (98.67%) Service Delivery
2 412 (68.44%) ITIL
3 202 (33.55%) Service Management
4 118 (19.60%) Service Delivery Management
5 111 (18.44%) Project Management
6 100 (16.61%) Stakeholder Management
7 96 (15.95%) ITSM
8 93 (15.45%) Change Management
9 89 (14.78%) Continuous Improvement
10 78 (12.96%) Problem Management
11 73 (12.13%) PRINCE2
12 72 (11.96%) Incident Management
13 66 (10.96%) Mentoring
14 65 (10.80%) Performance Management
15 63 (10.47%) ITIL V3
16 54 (8.97%) Agile Software Development
17 52 (8.64%) Service Design
18 48 (7.97%) People Management
19 46 (7.64%) Supplier Management
20 36 (5.98%) Line Management
Programming Languages
1 20 (3.32%) SQL
2 12 (1.99%) Java
3 4 (0.66%) JavaScript
4 3 (0.50%) C
4 3 (0.50%) PHP
4 3 (0.50%) PL/SQL
4 3 (0.50%) Python
4 3 (0.50%) R
4 3 (0.50%) T-SQL
5 1 (0.17%) ABAP
5 1 (0.17%) PowerShell
Qualifications
1 99 (16.45%) ITIL Certification
2 24 (3.99%) Degree
3 19 (3.16%) ISEB
4 11 (1.83%) Microsoft Certification
5 10 (1.66%) ITIL Foundation Certificate
6 8 (1.33%) Computer Science Degree
7 7 (1.16%) Security Cleared
8 6 (1.00%) PRINCE2 Certification
8 6 (1.00%) SC Cleared
9 5 (0.83%) CISSP
9 5 (0.83%) MCSE
9 5 (0.83%) PRINCE2 Practitioner
10 4 (0.66%) Numerate Degree
11 3 (0.50%) DBS Check
11 3 (0.50%) Master's Degree
11 3 (0.50%) MCSA
12 2 (0.33%) CISM
12 2 (0.33%) Linux+ Certification
13 1 (0.17%) CCNP
13 1 (0.17%) Cisco Certification
Quality Assurance & Compliance
1 182 (30.23%) SLA
2 20 (3.32%) QA
3 9 (1.50%) ISO/IEC 20000
4 7 (1.16%) ISO/IEC 27001
5 5 (0.83%) GDPR
6 4 (0.66%) COBIT
7 3 (0.50%) MiFID
7 3 (0.50%) Sarbanes-Oxley
8 1 (0.17%) PMO
8 1 (0.17%) TickIT
System Software
1 12 (1.99%) Active Directory
2 10 (1.66%) Virtual Machines
3 6 (1.00%) VMware Infrastructure
4 5 (0.83%) Hyper-V
5 3 (0.50%) VMware ESXi
6 1 (0.17%) BitLocker
6 1 (0.17%) Docker
6 1 (0.17%) KVM
6 1 (0.17%) Microsoft App-V
Systems Management
1 3 (0.50%) SCCM
2 2 (0.33%) EMC NetWorker
3 1 (0.17%) Ansible
3 1 (0.17%) Cisco IPCC
3 1 (0.17%) Icinga
3 1 (0.17%) Nagios
3 1 (0.17%) Opscode Chef
3 1 (0.17%) Prometheus
3 1 (0.17%) Puppet
3 1 (0.17%) SCOM
3 1 (0.17%) Terraform
3 1 (0.17%) ZABBIX
Vendors
1 49 (8.14%) Microsoft
2 43 (7.14%) Oracle
3 22 (3.65%) SAP
4 19 (3.16%) Cadence
5 12 (1.99%) ServiceNow
6 11 (1.83%) VMware
7 9 (1.50%) Cisco
8 7 (1.16%) Google
9 6 (1.00%) Citrix
10 5 (0.83%) Dell
10 5 (0.83%) Informatica
10 5 (0.83%) MicroStrategy
10 5 (0.83%) Siebel
10 5 (0.83%) Tektronix
10 5 (0.83%) Teradata
10 5 (0.83%) TIBCO
11 4 (0.66%) NetApp
11 4 (0.66%) Salesforce.com
11 4 (0.66%) Splunk
12 3 (0.50%) EMC