The median annual salary for a Services Delivery Manager was £48,000 in advertised job vacancies during the 3 months to 25 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Delivery Manager
UK
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 563 577 516
Rank change year-on-year +14 -61  
Permanent jobs requiring a Services Delivery Manager 324 367 533
As % of all permanent IT jobs advertised in the UK 0.37% 0.38% 0.48%
As % of the Job Titles category 0.38% 0.39% 0.50%
Number of salaries quoted 276 296 417
Median salary £48,000 £50,000 £50,000
Median salary % change year-on-year -4.00% -  
90% offered a salary of more than £37,500 £37,000 £37,500
10% offered a salary of more than £70,000 £70,000 £65,000
UK excluding London median salary £45,000 £48,625 £47,500
% change year-on-year -7.45% +2.36%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 84528 93714 106901
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.53% 96.58%
Number of salaries quoted 69082 78988 88114
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £72,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Services Delivery Manager
Job Vacancy Trend

The job posting trend of jobs advertised that featured Services Delivery Manager in the job title.

Job vacancy trend for Services Delivery Manager in the UK

Services Delivery Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Services Delivery Manager.

Salary trend for Services Delivery Manager in the UK

Services Delivery Manager
Salary Histogram

The salary distribution of IT jobs citing Services Delivery Manager over the 3 months to 25 June 2017.

Salary histogram for Services Delivery Manager in the UK

Services Delivery Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Services Delivery Manager within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 290 £48,500 -3.00% 23
London -13 129 £55,000 - 7
South East +51 51 £42,500 -10.52% 8
East of England +20 31 £45,000 -14.85% 2
Berkshire +33 22 £32,750 -36.09% 2
Wales +27 18 £45,000 +14.64%
Hertfordshire +6 18 £42,500 -15.00%
South West +1 18 £55,000 +22.22% 1
North West -38 17 £45,000 -2.70% 1
South Wales +36 16 £45,000 -
West Midlands -7 16 £50,000 +17.64% 3
City of London +31 15 £52,500 -17.64% 3
Reading +29 14 £25,500 -21.53% 1
Scotland +22 14 £50,000 +11.11% 1
Yorkshire 0 14 £44,000 -12.00%
Hampshire +17 13 £40,000 +6.66% 1
East Midlands +24 12 £45,000 -6.73% 1
West Yorkshire +9 11 £44,000 -12.00%
Edinburgh +2 10 £49,250 -17.91%
Manchester -16 10 £52,500 +8.24% 1
Basingstoke - 9 £40,000 -
Cardiff +16 7 £45,000 -
Wiltshire +7 7 £60,000 +17.64%
Watford -3 7 £43,750 -20.45%
Bristol -19 7 £52,500 +10.52% 1
Malmesbury - 7 £60,000 -
Bedfordshire +24 6 £47,500 -5.00%
Buckinghamshire -3 6 £42,500 -10.52%
Bradford - 6 £44,000 -
Maidenhead +20 5 £82,500 +43.47%

Services Delivery Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 June 2017, Services Delivery Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Services Delivery Manager in the job title.

1 566 (99.65%) Service Delivery
2 354 (62.32%) ITIL
3 180 (31.69%) Service Management
4 164 (28.87%) SLA
5 134 (23.59%) Finance
6 118 (20.77%) Service Delivery Management
7 90 (15.85%) ITIL Certification
8 82 (14.44%) Change Management
9 80 (14.08%) Continuous Improvement
10 78 (13.73%) Stakeholder Management
11 77 (13.56%) Project Management
12 70 (12.32%) Incident Management
13 69 (12.15%) Supplier Management
14 66 (11.62%) ITSM
15 64 (11.27%) Microsoft
16 56 (9.86%) Retail
17 55 (9.68%) ITIL V3
17 55 (9.68%) Problem Management
18 50 (8.80%) Microsoft Excel
19 48 (8.45%) Degree
19 48 (8.45%) Analytical Skills
20 47 (8.27%) Microsoft Office
21 43 (7.57%) PRINCE2
22 41 (7.22%) Telecoms
23 36 (6.34%) Mentoring
23 36 (6.34%) Contract Management
24 35 (6.16%) Microsoft PowerPoint
25 34 (5.99%) Service Design
26 31 (5.46%) Escalation Management
26 31 (5.46%) IT Strategy

Services Delivery Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (1.76%) MS Exchange
2 7 (1.23%) SharePoint
3 4 (0.70%) CMS
4 2 (0.35%) Confluence
4 2 (0.35%) Exchange Server 2003
4 2 (0.35%) SAP EP
5 1 (0.18%) Blackberry Enterprise Server
5 1 (0.18%) Exchange Server 2007
5 1 (0.18%) IBM Notes
5 1 (0.18%) Kentico
5 1 (0.18%) Sitecore CMS
5 1 (0.18%) Umbraco
5 1 (0.18%) WebSphere
Applications
1 50 (8.80%) Microsoft Excel
2 47 (8.27%) Microsoft Office
3 35 (6.16%) Microsoft PowerPoint
4 12 (2.11%) Microsoft Project
5 3 (0.53%) Spreadsheet
6 1 (0.18%) MS Visio
Business Applications
1 3 (0.53%) BusinessWorks
2 2 (0.35%) Dynamics CRM
2 2 (0.35%) Magento
2 2 (0.35%) Oracle EBS
2 2 (0.35%) Oracle Retail
3 1 (0.18%) Remedy ITSM
3 1 (0.18%) SAP CO
3 1 (0.18%) SAP FI
3 1 (0.18%) SAP FI/CO
3 1 (0.18%) SAP Oil and Gas
3 1 (0.18%) SAP SCM
3 1 (0.18%) thinkFolio
Cloud Services
1 20 (3.52%) SaaS
2 14 (2.46%) IaaS
3 10 (1.76%) Office 365
3 10 (1.76%) PaaS
4 7 (1.23%) Cloud Computing
5 5 (0.88%) Microsoft Azure
6 1 (0.18%) Amazon S3
6 1 (0.18%) Dynamics 365
6 1 (0.18%) Salesforce Service Cloud
Communications & Networking
1 14 (2.46%) SMS
2 11 (1.94%) MPLS
2 11 (1.94%) Unified Communications
3 10 (1.76%) LAN
3 10 (1.76%) WAN
4 9 (1.58%) VPN
5 6 (1.06%) Ethernet
5 6 (1.06%) Frame Relay
5 6 (1.06%) Internet
5 6 (1.06%) IP Telephony
5 6 (1.06%) Wireless
6 5 (0.88%) SDH
7 4 (0.70%) DNS
7 4 (0.70%) Firewall
8 3 (0.53%) Cisco IPT
8 3 (0.53%) DHCP
8 3 (0.53%) Network Security
8 3 (0.53%) SAN
8 3 (0.53%) TCP/IP
8 3 (0.53%) Wi-Fi
Database & Business Intelligence
1 7 (1.23%) SQL Server
2 5 (0.88%) Big Data
3 3 (0.53%) Data Warehouse
3 3 (0.53%) PowerCenter
4 1 (0.18%) Data Mart
4 1 (0.18%) Enterprise Data Warehouse
4 1 (0.18%) MS Access
4 1 (0.18%) Oracle Reports
4 1 (0.18%) Relational Database
Development Applications
1 6 (1.06%) JIRA
2 2 (0.35%) Visual Composer
General
1 134 (23.59%) Finance
2 56 (9.86%) Retail
3 41 (7.22%) Telecoms
4 27 (4.75%) Banking
5 23 (4.05%) Legal
6 9 (1.58%) Back Office
6 9 (1.58%) Billing
7 8 (1.41%) Investment Banking
7 8 (1.41%) Manufacturing
7 8 (1.41%) Portuguese Language
7 8 (1.41%) Spanish Language
8 6 (1.06%) Advertising
8 6 (1.06%) Law
9 4 (0.70%) Marketing
10 2 (0.35%) Automotive
10 2 (0.35%) Digital Economy
10 2 (0.35%) Japanese Language
10 2 (0.35%) Pharmaceutical
11 1 (0.18%) Financial Institution
11 1 (0.18%) Local Government
Libraries, Frameworks & Software Standards
1 14 (2.46%) Flash
2 3 (0.53%) Middleware
3 2 (0.35%) .NET
4 1 (0.18%) Web Dynpro
Miscellaneous
1 48 (8.45%) Analytical Skills
2 31 (5.46%) Data Centre
3 19 (3.35%) iPad
4 18 (3.17%) Computer Science
4 18 (3.17%) Management Information System
5 11 (1.94%) Virtual Team
6 9 (1.58%) Over-the-Top Content
7 7 (1.23%) Driving Licence
7 7 (1.23%) User Experience
8 6 (1.06%) Digital Media
9 4 (0.70%) CMDB
9 4 (0.70%) EPoS
9 4 (0.70%) New Media
9 4 (0.70%) Video on Demand
10 3 (0.53%) Fintech
10 3 (0.53%) FMCG
11 2 (0.35%) Internet of Things
11 2 (0.35%) NHS
11 2 (0.35%) Robotics
11 2 (0.35%) SWIFT
Operating Systems
1 27 (4.75%) Windows
2 9 (1.58%) Linux
3 8 (1.41%) Windows Server
4 3 (0.53%) Windows 7
5 2 (0.35%) Windows 10
5 2 (0.35%) Windows Server 2003
5 2 (0.35%) Windows Server 2008
6 1 (0.18%) Android
6 1 (0.18%) Apple iOS
6 1 (0.18%) Unix
6 1 (0.18%) Windows 8
6 1 (0.18%) Windows Server 2012
Processes & Methodologies
1 566 (99.65%) Service Delivery
2 354 (62.32%) ITIL
3 180 (31.69%) Service Management
4 118 (20.77%) Service Delivery Management
5 82 (14.44%) Change Management
6 80 (14.08%) Continuous Improvement
7 78 (13.73%) Stakeholder Management
8 77 (13.56%) Project Management
9 70 (12.32%) Incident Management
10 69 (12.15%) Supplier Management
11 66 (11.62%) ITSM
12 55 (9.68%) ITIL V3
12 55 (9.68%) Problem Management
13 43 (7.57%) PRINCE2
14 36 (6.34%) Contract Management
14 36 (6.34%) Mentoring
15 34 (5.99%) Service Design
16 31 (5.46%) CRM
16 31 (5.46%) Escalation Management
16 31 (5.46%) IT Strategy
Programming Languages
1 4 (0.70%) Java
1 4 (0.70%) SQL
2 1 (0.18%) ABAP
2 1 (0.18%) C
2 1 (0.18%) C#
2 1 (0.18%) C++
2 1 (0.18%) COBOL
2 1 (0.18%) PHP
Qualifications
1 90 (15.85%) ITIL Certification
2 48 (8.45%) Degree
3 16 (2.82%) CISSP
4 14 (2.46%) ISEB
5 13 (2.29%) Computer Science Degree
6 12 (2.11%) CISM
7 10 (1.76%) Security Cleared
8 9 (1.58%) ITIL Foundation Certificate
9 8 (1.41%) Microsoft Certification
10 6 (1.06%) MCSE
10 6 (1.06%) PRINCE2 Certification
11 4 (0.70%) MCSA
12 3 (0.53%) CISA
12 3 (0.53%) PRINCE2 Practitioner
13 2 (0.35%) SC Cleared
14 1 (0.18%) CCNP
14 1 (0.18%) Cisco Certification
14 1 (0.18%) Citrix Certification
14 1 (0.18%) ECDL
14 1 (0.18%) MCP
Quality Assurance & Compliance
1 164 (28.87%) SLA
2 22 (3.87%) ISO/IEC 27001
3 18 (3.17%) HMG Security Policy Framework
4 14 (2.46%) QA
5 5 (0.88%) ISO/IEC 20000
6 3 (0.53%) Sarbanes-Oxley
7 1 (0.18%) Data Quality
7 1 (0.18%) Disclosure Scotland
7 1 (0.18%) PMO
7 1 (0.18%) TickIT
System Software
1 13 (2.29%) Active Directory
2 6 (1.06%) VMware Infrastructure
3 5 (0.88%) Terminal Services
4 2 (0.35%) Hyper-V
5 1 (0.18%) KVM
5 1 (0.18%) XenApp
5 1 (0.18%) XenDesktop
5 1 (0.18%) XenServer
Systems Management
1 1 (0.18%) Backup Exec
Vendors
1 64 (11.27%) Microsoft
2 15 (2.64%) Oracle
2 15 (2.64%) SAP
3 14 (2.46%) Cadence
4 13 (2.29%) ServiceNow
5 10 (1.76%) Cisco
6 9 (1.58%) Salesforce.com
6 9 (1.58%) VMware
7 5 (0.88%) Citrix
7 5 (0.88%) hybris
7 5 (0.88%) JDA
7 5 (0.88%) Tektronix
8 3 (0.53%) Informatica
8 3 (0.53%) NetApp
8 3 (0.53%) Siebel
8 3 (0.53%) TIBCO
9 2 (0.35%) Dell
9 2 (0.35%) HP
9 2 (0.35%) IBM
9 2 (0.35%) Remedy
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