2nd Line Support Jobs in Wales

Second Line Support
UK > Wales

The median Second Line Support salary in Wales is £27,500 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 116 123 129
Rank change year-on-year +7 +6 -38
Permanent jobs requiring a 2nd Line Support 13 12 14
As % of all permanent jobs advertised in Wales 0.65% 0.73% 0.74%
As % of the Job Titles category 0.71% 0.85% 0.78%
Number of salaries quoted 11 9 13
10th Percentile - £23,000 £23,900
25th Percentile £26,250 £24,125 £25,500
Median annual salary (50th Percentile) £27,500 £27,500 £26,500
Median % change year-on-year - +3.77% -4.50%
75th Percentile £32,125 £33,750 £33,750
90th Percentile £34,250 £36,200 £36,900
UK median annual salary £30,250 £31,500 £30,000
% change year-on-year -3.97% +5.00% +7.14%

All Permanent IT Job Vacancies
Wales

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wales with a recognized job title 1,838 1,417 1,789
% of permanent jobs with a recognized job title 92.45% 85.72% 94.96%
Number of salaries quoted 1,249 811 1,154
10th Percentile £26,250 £27,500 £29,825
25th Percentile £32,500 £35,000 £36,313
Median annual salary (50th Percentile) £45,000 £45,000 £47,500
Median % change year-on-year - -5.26% +10.47%
75th Percentile £58,750 £61,250 £62,438
90th Percentile £70,000 £73,750 £75,000
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

2nd Line Support
Job Vacancy Trend in Wales

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for 2nd Line Support in Wales

2nd Line Support
Salary Trend in Wales

3-month moving average salary quoted in jobs citing 2nd Line Support in Wales.

Salary trend for 2nd Line Support in Wales

2nd Line Support
Salary Histogram in Wales

Salary distribution for jobs citing 2nd Line Support in Wales over the 6 months to 19 April 2024.

Salary histogram for 2nd Line Support in Wales

2nd Line Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Wales region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North Wales - 9 £27,500 -
South Wales +7 4 £35,000 +2.94% 2
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Wales

For the 6 months to 19 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring 2nd Line Support in the job title.

1 12 (92.31%) Microsoft
2 10 (76.92%) Microsoft 365
3 8 (61.54%) Windows
4 7 (53.85%) Active Directory
4 7 (53.85%) Social Skills
5 6 (46.15%) SLA
5 6 (46.15%) Azure
6 5 (38.46%) Windows Server
6 5 (38.46%) Manufacturing
7 4 (30.77%) Management Information System
7 4 (30.77%) Linux
7 4 (30.77%) Problem-Solving
7 4 (30.77%) Infrastructure Engineering
7 4 (30.77%) Project Delivery
7 4 (30.77%) VMware
7 4 (30.77%) VMware Infrastructure
7 4 (30.77%) Meraki
7 4 (30.77%) Customer Service
8 3 (23.08%) Metabase
8 3 (23.08%) Data Privacy
8 3 (23.08%) Confluence
8 3 (23.08%) Network Management
8 3 (23.08%) Veeam
8 3 (23.08%) Windows 7
8 3 (23.08%) Visual Studio Code
8 3 (23.08%) Raspberry Pi
8 3 (23.08%) Jupyter
8 3 (23.08%) SharePoint
8 3 (23.08%) Internet
8 3 (23.08%) SQL

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (23.08%) Confluence
1 3 (23.08%) Jupyter
1 3 (23.08%) SharePoint
2 1 (7.69%) Microsoft Exchange
Applications
1 3 (23.08%) Microsoft Office
Business Applications
1 1 (7.69%) Dynamics AX
Cloud Services
1 10 (76.92%) Microsoft 365
2 6 (46.15%) Azure
3 2 (15.38%) Entra ID
4 1 (7.69%) Power Platform
Communications & Networking
1 3 (23.08%) Firewall
1 3 (23.08%) Internet
2 2 (15.38%) Intranet
2 2 (15.38%) VPN
3 1 (7.69%) DHCP
3 1 (7.69%) DNS
3 1 (7.69%) LAN
3 1 (7.69%) WAN
Database & Business Intelligence
1 3 (23.08%) Metabase
2 1 (7.69%) Power BI
Development Applications
1 3 (23.08%) JIRA
1 3 (23.08%) Visual Studio Code
General
1 7 (53.85%) Social Skills
2 5 (38.46%) Manufacturing
3 2 (15.38%) Analytical Skills
3 2 (15.38%) Legal
Miscellaneous
1 4 (30.77%) Management Information System
2 3 (23.08%) Raspberry Pi
3 2 (15.38%) Driving Licence
4 1 (7.69%) Hybrid Cloud
4 1 (7.69%) Life Science
4 1 (7.69%) Self-Motivation
Operating Systems
1 8 (61.54%) Windows
2 5 (38.46%) Windows Server
3 4 (30.77%) Linux
4 3 (23.08%) Windows 7
5 2 (15.38%) Windows 10
6 1 (7.69%) Android
6 1 (7.69%) Apple iOS
6 1 (7.69%) Mac OS
6 1 (7.69%) Windows Server 2019
Processes & Methodologies
1 4 (30.77%) Customer Service
1 4 (30.77%) Infrastructure Engineering
1 4 (30.77%) Problem-Solving
1 4 (30.77%) Project Delivery
2 3 (23.08%) Data Privacy
2 3 (23.08%) Disaster Recovery
2 3 (23.08%) Logistics
2 3 (23.08%) Network Management
3 2 (15.38%) Break/Fix
3 2 (15.38%) Decision-Making
3 2 (15.38%) Workflow
4 1 (7.69%) Business Intelligence
4 1 (7.69%) ERP
4 1 (7.69%) Migration
Programming Languages
1 3 (23.08%) SQL
Qualifications
1 2 (15.38%) SC Cleared
1 2 (15.38%) Security Cleared
Quality Assurance & Compliance
1 6 (46.15%) SLA
System Software
1 7 (53.85%) Active Directory
2 4 (30.77%) VMware Infrastructure
Systems Management
1 1 (7.69%) Microsoft Intune
Vendors
1 12 (92.31%) Microsoft
2 4 (30.77%) Meraki
2 4 (30.77%) VMware
3 3 (23.08%) Veeam