Service Desk Analyst Jobs in Wales

Service Desk Analyst
UK > Wales

The median Service Desk Analyst salary in Wales is £25,500 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 115 114 113
Rank change year-on-year -1 -1 -22
Permanent jobs requiring a Service Desk Analyst 12 14 30
As % of all permanent jobs advertised in Wales 0.60% 0.84% 1.58%
As % of the Job Titles category 0.65% 0.98% 1.67%
Number of salaries quoted 12 13 17
10th Percentile £23,800 £20,582 -
25th Percentile £23,950 - £18,500
Median annual salary (50th Percentile) £25,500 £25,000 £21,750
Median % change year-on-year +2.00% +14.94% -13.00%
75th Percentile £26,563 £30,000 £24,034
90th Percentile £27,500 - £25,174
UK median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
Wales

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wales with a recognized job title 1,859 1,432 1,799
% of permanent jobs with a recognized job title 92.49% 85.70% 94.88%
Number of salaries quoted 1,263 818 1,153
10th Percentile £26,300 £27,500 £30,000
25th Percentile £32,750 £35,027 £36,750
Median annual salary (50th Percentile) £45,000 £45,000 £47,500
Median % change year-on-year - -5.26% +11.76%
75th Percentile £58,750 £61,250 £62,250
90th Percentile £70,000 £73,750 £75,000
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

Service Desk Analyst
Job Vacancy Trend in Wales

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for Service Desk Analyst in Wales

Service Desk Analyst
Salary Trend in Wales

3-month moving average salary quoted in jobs citing Service Desk Analyst in Wales.

Salary trend for Service Desk Analyst in Wales

Service Desk Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Wales region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Wales +19 12 £25,500 +3.22%
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 26 Co-occurring Skills and Capabilities in Wales

For the 6 months to 23 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Service Desk Analyst in the job title.

1 8 (66.67%) Microsoft
2 5 (41.67%) Microsoft Office
2 5 (41.67%) Windows
2 5 (41.67%) Windows 10
2 5 (41.67%) Microsoft 365
2 5 (41.67%) Social Skills
3 3 (25.00%) Customer Service
3 3 (25.00%) Problem-Solving
3 3 (25.00%) Public Sector
3 3 (25.00%) ITIL
3 3 (25.00%) MCP
3 3 (25.00%) Microsoft Certification
3 3 (25.00%) ITIL Certification
3 3 (25.00%) Firewall
3 3 (25.00%) Wireless
4 2 (16.67%) Law
4 2 (16.67%) Retail
4 2 (16.67%) CCTV
4 2 (16.67%) iPad
4 2 (16.67%) Active Directory
4 2 (16.67%) SQL
4 2 (16.67%) Line Management
4 2 (16.67%) DBS Check
4 2 (16.67%) Smart City
4 2 (16.67%) Self-Motivation
4 2 (16.67%) Decarbonisation

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (41.67%) Microsoft Office
Cloud Services
1 5 (41.67%) Microsoft 365
Communications & Networking
1 3 (25.00%) Firewall
1 3 (25.00%) Wireless
General
1 5 (41.67%) Social Skills
2 3 (25.00%) Public Sector
3 2 (16.67%) Law
3 2 (16.67%) Retail
Miscellaneous
1 2 (16.67%) CCTV
1 2 (16.67%) iPad
1 2 (16.67%) Self-Motivation
1 2 (16.67%) Smart City
Operating Systems
1 5 (41.67%) Windows
1 5 (41.67%) Windows 10
Processes & Methodologies
1 3 (25.00%) Customer Service
1 3 (25.00%) ITIL
1 3 (25.00%) Problem-Solving
2 2 (16.67%) Decarbonisation
2 2 (16.67%) Line Management
Programming Languages
1 2 (16.67%) SQL
Qualifications
1 3 (25.00%) ITIL Certification
1 3 (25.00%) MCP
1 3 (25.00%) Microsoft Certification
2 2 (16.67%) DBS Check
System Software
1 2 (16.67%) Active Directory
Vendors
1 8 (66.67%) Microsoft