Period
to 18 November 2017

The median annual salary for a 2nd Line Support was £28,000 in advertised job vacancies in Watford during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Hertfordshire > Watford
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 76 79 76
Rank change year-on-year +3 -3 +15
Permanent jobs requiring a 2nd Line Support 24 16 26
As % of all permanent IT jobs advertised in Watford 2.46% 1.54% 2.43%
As % of the Job Titles category 2.55% 1.59% 2.49%
Number of salaries quoted 23 24 20
Watford median annual salary £28,000 £26,000 £29,000
Median salary % change year-on-year +7.69% -10.34% +5.45%
10th Percentile £22,500 £22,750 £25,450
90th Percentile £34,000 £31,000 £40,000
Hertfordshire median annual salary £27,500 £26,000 £27,750
% change year-on-year +5.77% -6.31% +0.91%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Watford. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Watford
Permanent vacancies in Watford with a recognized job title 942 1004 1046
% of permanent IT jobs with a recognized job title 96.42% 96.45% 97.94%
Number of salaries quoted 790 865 853
Watford median annual salary £50,000 £50,000 £45,500
Median salary % change year-on-year - +9.89% +1.11%
10th Percentile £26,250 £26,250 £26,750
90th Percentile £67,500 £75,000 £70,000
Hertfordshire median annual salary £45,000 £47,500 £45,000
% change year-on-year -5.26% +5.56% -

2nd Line Support
Job Vacancy Trend in Watford

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Watford.

Job vacancy trend for 2nd Line Support in Watford

2nd Line Support
Salary Trend in Watford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Watford.

Salary trend for 2nd Line Support in Watford

2nd Line Support
Salary Histogram in Watford

The salary distribution of IT jobs citing 2nd Line Support in Watford over the 6 months to 18 November 2017.

Salary histogram for 2nd Line Support in Watford

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Watford

For the 6 months to 18 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Watford region featuring 2nd Line Support in the job title.

1 20 (83.33%) Windows
2 17 (70.83%) MS Exchange
3 13 (54.17%) Office 365
4 11 (45.83%) Hyper-V
4 11 (45.83%) Active Directory
5 9 (37.50%) Microsoft
6 7 (29.17%) Exchange Server 2010
6 7 (29.17%) Firewall
6 7 (29.17%) VMware
7 6 (25.00%) Exchange Server 2007
7 6 (25.00%) Microsoft Office
7 6 (25.00%) Exchange Server 2013
7 6 (25.00%) Windows 10
7 6 (25.00%) Windows Server
8 5 (20.83%) XenApp
8 5 (20.83%) Windows 7
8 5 (20.83%) CCNA
8 5 (20.83%) Cisco Certification
8 5 (20.83%) Microsoft Certification
9 4 (16.67%) Wireless
9 4 (16.67%) SLA
9 4 (16.67%) Windows Server 2008
9 4 (16.67%) Analytical Skills
10 3 (12.50%) Kalman Filter
10 3 (12.50%) Windows Server 2012
10 3 (12.50%) Microsoft Azure
10 3 (12.50%) Email Filtering
10 3 (12.50%) Computer Science Degree
10 3 (12.50%) Cisco
10 3 (12.50%) MCSE

2nd Line Support Skill Set
Co-occurring IT Skills in Watford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (70.83%) MS Exchange
2 7 (29.17%) Exchange Server 2010
3 6 (25.00%) Exchange Server 2007
3 6 (25.00%) Exchange Server 2013
Applications
1 6 (25.00%) Microsoft Office
Business Applications
1 1 (4.17%) Orchard Housing
Cloud Services
1 13 (54.17%) Office 365
2 3 (12.50%) Microsoft Azure
3 2 (8.33%) Mimecast
Communications & Networking
1 7 (29.17%) Firewall
2 4 (16.67%) Wireless
3 2 (8.33%) TCP/IP
4 1 (4.17%) DHCP
4 1 (4.17%) DNS
4 1 (4.17%) IP Telephony
4 1 (4.17%) VPN
Development Applications
1 1 (4.17%) JIRA
General
1 1 (4.17%) Retail
Libraries, Frameworks & Software Standards
1 1 (4.17%) Flash
Miscellaneous
1 4 (16.67%) Analytical Skills
2 3 (12.50%) Computer Science
3 2 (8.33%) Driving Licence
4 1 (4.17%) CMDB
4 1 (4.17%) Data Centre
4 1 (4.17%) EPoS
4 1 (4.17%) Management Information System
4 1 (4.17%) Smartphone
Operating Systems
1 20 (83.33%) Windows
2 6 (25.00%) Windows 10
2 6 (25.00%) Windows Server
3 5 (20.83%) Windows 7
4 4 (16.67%) Windows Server 2008
5 3 (12.50%) Windows Server 2003
5 3 (12.50%) Windows Server 2012
Processes & Methodologies
1 3 (12.50%) Email Filtering
1 3 (12.50%) Kalman Filter
1 3 (12.50%) Mathematics
2 1 (4.17%) Asset Management
2 1 (4.17%) Configuration Management
2 1 (4.17%) Creative Problem-Solving
2 1 (4.17%) Data Security
2 1 (4.17%) Incident Management
2 1 (4.17%) ITIL
2 1 (4.17%) ITIL V3
2 1 (4.17%) Time Management
2 1 (4.17%) Web Filtering
Programming Languages
1 1 (4.17%) Java
Qualifications
1 5 (20.83%) CCNA
1 5 (20.83%) Cisco Certification
1 5 (20.83%) Microsoft Certification
2 3 (12.50%) Computer Science Degree
2 3 (12.50%) Degree
2 3 (12.50%) MCSE
2 3 (12.50%) VMware Certified Professional (VCP)
3 2 (8.33%) MCP
3 2 (8.33%) MCSA
Quality Assurance & Compliance
1 4 (16.67%) SLA
System Software
1 11 (45.83%) Active Directory
1 11 (45.83%) Hyper-V
2 5 (20.83%) XenApp
3 3 (12.50%) VMware Infrastructure
4 1 (4.17%) Terminal Services
Systems Management
1 1 (4.17%) Backup Exec
Vendors
1 9 (37.50%) Microsoft
2 7 (29.17%) VMware
3 3 (12.50%) Cisco
4 2 (8.33%) Citrix
5 1 (4.17%) Acronis
5 1 (4.17%) Apple
5 1 (4.17%) HP
5 1 (4.17%) Nokia
5 1 (4.17%) Orchard
5 1 (4.17%) Remedy
5 1 (4.17%) Samsung
5 1 (4.17%) ServiceNow
5 1 (4.17%) Veeam