The median annual salary for a 3rd Line Support Analyst was £30,000 in advertised job vacancies in the West Midlands during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Third Line Support Analyst
England / West Midlands
Rank 199 219 208
Rank change year-on-year +20 -11  
Permanent jobs requiring a 3rd Line Support Analyst 7 24 8
As % of all permanent IT jobs advertised in the West Midlands 0.15% 0.39% 0.16%
As % of the Job Titles category 0.15% 0.41% 0.16%
Number of salaries quoted 4 18 6
Median salary £30,000 £40,500 £35,750
Median salary % change year-on-year -25.92% +13.28%  
90% offered a salary of more than £29,475 £35,000 £32,250
10% offered a salary of more than £35,250 £43,250 £36,750
UK excluding London median salary £32,250 £35,500 £34,000
% change year-on-year -9.15% +4.41%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4522 5924 4891
As % of all permanent IT job vacancies advertised in the West Midlands 96.85% 96.37% 96.64%
Number of salaries quoted 3730 4820 4179
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

3rd Line Support Analyst
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured 3rd Line Support Analyst in the job title.

Job vacancy trend for 3rd Line Support Analyst in the West Midlands

3rd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst in the West Midlands.

Salary trend for 3rd Line Support Analyst in the West Midlands

3rd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Analyst within the West Midlands region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +14 4 £29,250 -16.42%
Birmingham +20 3 £30,000 -29.41%
3rd Line Support Analyst
England

3rd Line Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 26 March 2017, 3rd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 3rd Line Support Analyst in the job title.

1 11 (47.83%) Windows
2 10 (43.48%) Windows Server
3 9 (39.13%) SQL
4 8 (34.78%) SQL Server
5 7 (30.43%) IBM
5 7 (30.43%) Microsoft
5 7 (30.43%) iSeries
6 6 (26.09%) SQL Server 2008
6 6 (26.09%) Presales
6 6 (26.09%) TCP/IP
6 6 (26.09%) Finance
7 5 (21.74%) Active Directory
7 5 (21.74%) IIS
8 4 (17.39%) System Testing
8 4 (17.39%) Video Conferencing
8 4 (17.39%) Windows Server 2008
8 4 (17.39%) Network Monitoring
8 4 (17.39%) MobileIron
8 4 (17.39%) Analytical Skills
8 4 (17.39%) Apple
9 3 (13.04%) Replication
9 3 (13.04%) VMware
9 3 (13.04%) MS Office
9 3 (13.04%) Visual Studio
9 3 (13.04%) OO
9 3 (13.04%) RAD
9 3 (13.04%) C#
9 3 (13.04%) Delphi
9 3 (13.04%) Java
9 3 (13.04%) RPG

3rd Line Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (21.74%) IIS
2 1 (4.35%) CMS
2 1 (4.35%) Exchange Server 2007
2 1 (4.35%) MS Exchange
2 1 (4.35%) SharePoint
Applications
1 3 (13.04%) MS Excel
1 3 (13.04%) MS Office
Cloud Services
1 2 (8.70%) Microsoft Azure
2 1 (4.35%) G Suite
2 1 (4.35%) Office 365
2 1 (4.35%) OneDrive
2 1 (4.35%) SaaS
Communications & Networking
1 6 (26.09%) TCP/IP
2 3 (13.04%) ATM
3 2 (8.70%) DHCP
3 2 (8.70%) DNS
3 2 (8.70%) SAN
4 1 (4.35%) Cisco ASA
4 1 (4.35%) Firewall
4 1 (4.35%) LAN
4 1 (4.35%) NAS
4 1 (4.35%) Network Security
4 1 (4.35%) WAN
Database & Business Intelligence
1 8 (34.78%) SQL Server
2 6 (26.09%) SQL Server 2008
3 1 (4.35%) Relational Database
3 1 (4.35%) SQL Server Integration Services
3 1 (4.35%) SQL Server Reporting Services
Development Applications
1 3 (13.04%) Git (software)
1 3 (13.04%) Subversion
1 3 (13.04%) TortoiseSVN
1 3 (13.04%) Visual Studio
General
1 6 (26.09%) Finance
2 3 (13.04%) Retail
3 1 (4.35%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (4.35%) .NET
1 1 (4.35%) Web Services
1 1 (4.35%) XML
1 1 (4.35%) XSLT
Miscellaneous
1 7 (30.43%) iSeries
2 4 (17.39%) Analytical Skills
2 4 (17.39%) Video Conferencing
3 3 (13.04%) Replication
4 1 (4.35%) AS400
4 1 (4.35%) Data Centre
4 1 (4.35%) Enterprise Storage
4 1 (4.35%) Management Information System
Operating Systems
1 11 (47.83%) Windows
2 10 (43.48%) Windows Server
3 4 (17.39%) Windows Server 2008
4 2 (8.70%) Windows Server 2012
5 1 (4.35%) Windows XP
Processes & Methodologies
1 6 (26.09%) Presales
2 4 (17.39%) Network Monitoring
2 4 (17.39%) System Testing
3 3 (13.04%) ITIL
3 3 (13.04%) Network Architecture
3 3 (13.04%) Network Management
3 3 (13.04%) OO
3 3 (13.04%) RAD
3 3 (13.04%) Root Cause Analysis
4 2 (8.70%) Service Management
5 1 (4.35%) Business Continuity
5 1 (4.35%) Change Management
5 1 (4.35%) Content Management
5 1 (4.35%) Document Management
5 1 (4.35%) E-Procurement
5 1 (4.35%) ITSM
5 1 (4.35%) Problem Management
5 1 (4.35%) Service Delivery
5 1 (4.35%) Stakeholder Management
5 1 (4.35%) Web Development
Programming Languages
1 9 (39.13%) SQL
2 3 (13.04%) C#
2 3 (13.04%) Delphi
2 3 (13.04%) Java
2 3 (13.04%) RPG
3 1 (4.35%) Google Apps Script
3 1 (4.35%) JavaScript
3 1 (4.35%) PHP
3 1 (4.35%) PowerShell
3 1 (4.35%) T-SQL
3 1 (4.35%) VB
3 1 (4.35%) VB6
Qualifications
1 2 (8.70%) Microsoft Certification
2 1 (4.35%) Degree
2 1 (4.35%) MCSE
Quality Assurance & Compliance
1 2 (8.70%) SLA
System Software
1 5 (21.74%) Active Directory
2 2 (8.70%) VMware Infrastructure
3 1 (4.35%) Citrix Presentation Server
3 1 (4.35%) Hyper-V
3 1 (4.35%) Microsoft Virtual Server
3 1 (4.35%) Virtual Servers
3 1 (4.35%) vSphere
3 1 (4.35%) XenApp
Systems Management
1 3 (13.04%) SCCM
2 1 (4.35%) AirWatch
2 1 (4.35%) Microsoft Data Protection Manager
2 1 (4.35%) SCDPM
2 1 (4.35%) SCOM
2 1 (4.35%) WSUS
Vendors
1 7 (30.43%) IBM
1 7 (30.43%) Microsoft
2 4 (17.39%) Apple
2 4 (17.39%) MobileIron
3 3 (13.04%) VMware
4 2 (8.70%) Cisco
4 2 (8.70%) Citrix
4 2 (8.70%) Dell
5 1 (4.35%) Bomgar
5 1 (4.35%) CommVault
5 1 (4.35%) Dell Compellent
5 1 (4.35%) EMC
5 1 (4.35%) Google
5 1 (4.35%) HP
5 1 (4.35%) SolarWinds