The median annual salary for a 3rd Line Technical Support was £51,500 in advertised job vacancies in the West Midlands during the 3 months to 28 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Technical Support
England / West Midlands
3 months to
28 Apr 2017
Same period 2016 Same period 2015
Rank 221 229 216
Rank change year-on-year +8 -13  
Permanent jobs requiring a 3rd Line Technical Support 1 14 1
As % of all permanent IT jobs advertised in the West Midlands 0.020% 0.22% 0.019%
As % of the Job Titles category 0.021% 0.23% 0.019%
Number of salaries quoted 1 14 1
Median salary £51,500 £35,000 £36,000
Median salary % change year-on-year +47.14% -2.77%  
UK excluding London median salary £37,500 £35,750 £36,000
% change year-on-year +4.89% -0.69%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4869 5999 5167
As % of all permanent IT job vacancies advertised in the West Midlands 97.21% 96.31% 97.03%
Number of salaries quoted 4100 4777 4376
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £57,500 £59,000 £60,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

3rd Line Technical Support
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured 3rd Line Technical Support in the job title.

Job vacancy trend for 3rd Line Technical Support in the West Midlands

3rd Line Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support in the West Midlands.

Salary trend for 3rd Line Technical Support in the West Midlands

3rd Line Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the West Midlands region over the 3 months to 28 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry - 1 £51,500 -
3rd Line Technical Support
England

3rd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 28 April 2017, 3rd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 3rd Line Technical Support in the job title.

1 9 (90.00%) Windows
2 8 (80.00%) MS Exchange
2 8 (80.00%) DNS
2 8 (80.00%) Active Directory
2 8 (80.00%) VMware
2 8 (80.00%) Windows Server 2012
3 6 (60.00%) Microsoft
3 6 (60.00%) Microsoft Office
3 6 (60.00%) SQL Server
4 5 (50.00%) Cisco
4 5 (50.00%) Cisco Certification
4 5 (50.00%) Terminal Services
4 5 (50.00%) Site Server
4 5 (50.00%) Windows Server 2003
4 5 (50.00%) arcserve
4 5 (50.00%) Symantec
4 5 (50.00%) Intel Security
4 5 (50.00%) Norton AntiVirus
4 5 (50.00%) Sophos
4 5 (50.00%) Blackberry Enterprise Server
4 5 (50.00%) Migration
4 5 (50.00%) Firewall
4 5 (50.00%) VLAN
4 5 (50.00%) VMware Infrastructure
4 5 (50.00%) Kaspersky
4 5 (50.00%) Proofpoint
4 5 (50.00%) Hyper-V
4 5 (50.00%) Webroot
4 5 (50.00%) WatchGuard
4 5 (50.00%) SonicWALL

3rd Line Technical Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (80.00%) MS Exchange
2 5 (50.00%) Blackberry Enterprise Server
2 5 (50.00%) Site Server
3 3 (30.00%) Apache
3 3 (30.00%) Exchange Server 2010
3 3 (30.00%) Exchange Server 2013
3 3 (30.00%) IIS
Applications
1 6 (60.00%) Microsoft Office
2 1 (10.00%) Microsoft Excel
Cloud Services
1 5 (50.00%) Mimecast
1 5 (50.00%) Office 365
Communications & Networking
1 8 (80.00%) DNS
2 5 (50.00%) Firewall
2 5 (50.00%) VLAN
3 3 (30.00%) DDNS
3 3 (30.00%) NAS
3 3 (30.00%) Remote Desktop
3 3 (30.00%) SAN
3 3 (30.00%) TCP/IP
Database & Business Intelligence
1 6 (60.00%) SQL Server
2 3 (30.00%) MySQL
General
1 1 (10.00%) Finance
Libraries, Frameworks & Software Standards
1 1 (10.00%) .NET
1 1 (10.00%) .NET Framework
Miscellaneous
1 3 (30.00%) Clustering
1 3 (30.00%) Data Centre
Operating Systems
1 9 (90.00%) Windows
2 8 (80.00%) Windows Server 2012
3 5 (50.00%) Windows Server
3 5 (50.00%) Windows Server 2003
4 3 (30.00%) Windows Server 2008
5 1 (10.00%) Linux
5 1 (10.00%) Unix
Processes & Methodologies
1 5 (50.00%) Migration
1 5 (50.00%) Server Building
2 1 (10.00%) IT Strategy
2 1 (10.00%) ITIL
2 1 (10.00%) Line Management
2 1 (10.00%) People Management
2 1 (10.00%) Risk Management
2 1 (10.00%) Software Testing
2 1 (10.00%) Use Case
2 1 (10.00%) Validation
Programming Languages
1 2 (20.00%) SQL
2 1 (10.00%) T-SQL
2 1 (10.00%) VB.NET
Qualifications
1 5 (50.00%) Cisco Certification
2 1 (10.00%) ITIL Certification
Quality Assurance & Compliance
1 4 (40.00%) SLA
System Software
1 8 (80.00%) Active Directory
2 5 (50.00%) Hyper-V
2 5 (50.00%) Terminal Services
2 5 (50.00%) VMware Infrastructure
Systems Management
1 5 (50.00%) Norton AntiVirus
Vendors
1 8 (80.00%) VMware
2 6 (60.00%) Microsoft
3 5 (50.00%) Acronis
3 5 (50.00%) arcserve
3 5 (50.00%) Cisco
3 5 (50.00%) Cyberoam
3 5 (50.00%) Intel Security
3 5 (50.00%) Kaspersky
3 5 (50.00%) Proofpoint
3 5 (50.00%) SonicWALL
3 5 (50.00%) Sophos
3 5 (50.00%) Symantec
3 5 (50.00%) WatchGuard
3 5 (50.00%) Webroot
4 3 (30.00%) Citrix
4 3 (30.00%) SolarWinds
5 1 (10.00%) Oracle