Period
to 25 July 2017

The median annual salary for a 3rd Line Technical Support was £34,250 in advertised job vacancies in the West Midlands during the 6 months to 25 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Technical Support
England > West Midlands
6 months to
25 Jul 2017
Same period 2016 Same period 2015
Rank 316 332 326
Rank change year-on-year +16 -6 -24
Permanent jobs requiring a 3rd Line Technical Support 4 16 3
As % of all permanent IT jobs advertised in the West Midlands 0.040% 0.13% 0.027%
As % of the Job Titles category 0.041% 0.13% 0.028%
Number of salaries quoted 4 14 7
West Midlands median annual salary £34,250 £35,000 £36,000
Median salary % change year-on-year -2.14% -2.78% +2.86%
10th Percentile £29,450 £23,500 £26,550
90th Percentile £49,950 £35,000 £38,000
England median annual salary £38,123 £37,500 £37,500
% change year-on-year +1.66% - +2.33%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 9739 11863 10898
As % of all permanent IT job vacancies advertised in the West Midlands 96.71% 96.15% 96.40%
Number of salaries quoted 8218 9410 9092
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £25,000 £23,500 £23,000
90th Percentile £61,250 £63,750 £62,500
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

3rd Line Technical Support
Job Vacancy Trend in the West Midlands

Job postings that featured 3rd Line Technical Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 3rd Line Technical Support in the West Midlands

3rd Line Technical Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support in the West Midlands.

Salary trend for 3rd Line Technical Support in the West Midlands

3rd Line Technical Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 3rd Line Technical Support in the West Midlands over the 6 months to 25 July 2017.

Salary histogram for 3rd Line Technical Support in the West Midlands

3rd Line Technical Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the West Midlands region over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +25 3 £31,000 -11.43%
Coventry - 1 £51,500 -
3rd Line Technical Support
England

3rd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 25 July 2017, 3rd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 3rd Line Technical Support in the job title.

1 3 (75.00%) Windows
1 3 (75.00%) Cisco
2 2 (50.00%) VMware
2 2 (50.00%) VLAN
2 2 (50.00%) SCCM
2 2 (50.00%) VMware Infrastructure
2 2 (50.00%) Windows Server 2008
2 2 (50.00%) XenApp
2 2 (50.00%) XenServer
2 2 (50.00%) Exchange Server 2010
2 2 (50.00%) Microsoft
2 2 (50.00%) Citrix
2 2 (50.00%) Windows Server 2003
2 2 (50.00%) MS Exchange
2 2 (50.00%) LAN
2 2 (50.00%) TCP/IP
2 2 (50.00%) Business Intelligence
3 1 (25.00%) Linux
3 1 (25.00%) MCSE
3 1 (25.00%) Firewall
3 1 (25.00%) Risk Management
3 1 (25.00%) Finance
3 1 (25.00%) SLA
3 1 (25.00%) SQL
3 1 (25.00%) Oracle
3 1 (25.00%) Microsoft Office
3 1 (25.00%) ITIL
3 1 (25.00%) MCP
3 1 (25.00%) PRINCE2
3 1 (25.00%) Unix

3rd Line Technical Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (50.00%) Exchange Server 2010
1 2 (50.00%) MS Exchange
2 1 (25.00%) Blackberry Enterprise Server
Applications
1 1 (25.00%) Microsoft Office
Cloud Services
1 1 (25.00%) Microsoft Azure
1 1 (25.00%) Office 365
Communications & Networking
1 2 (50.00%) LAN
1 2 (50.00%) TCP/IP
1 2 (50.00%) VLAN
2 1 (25.00%) Firewall
2 1 (25.00%) SAN
General
1 1 (25.00%) Finance
Miscellaneous
1 1 (25.00%) Blackberry
1 1 (25.00%) Data Centre
Operating Systems
1 3 (75.00%) Windows
2 2 (50.00%) Windows Server 2003
2 2 (50.00%) Windows Server 2008
3 1 (25.00%) Linux
3 1 (25.00%) Unix
3 1 (25.00%) Windows Server
3 1 (25.00%) Windows Server 2012
Processes & Methodologies
1 2 (50.00%) Business Intelligence
2 1 (25.00%) IT Strategy
2 1 (25.00%) ITIL
2 1 (25.00%) People Management
2 1 (25.00%) PRINCE2
2 1 (25.00%) Project Management
2 1 (25.00%) Risk Management
Programming Languages
1 1 (25.00%) SQL
Qualifications
1 1 (25.00%) ITIL Certification
1 1 (25.00%) MCP
1 1 (25.00%) MCSE
1 1 (25.00%) Microsoft Certification
1 1 (25.00%) PRINCE2 Certification
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 2 (50.00%) VMware Infrastructure
1 2 (50.00%) XenApp
1 2 (50.00%) XenServer
2 1 (25.00%) Hyper-V
Systems Management
1 2 (50.00%) SCCM
2 1 (25.00%) Backup Exec
Vendors
1 3 (75.00%) Cisco
2 2 (50.00%) Citrix
2 2 (50.00%) Microsoft
2 2 (50.00%) VMware
3 1 (25.00%) Oracle
3 1 (25.00%) Veeam