Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in West Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
Wales > West Wales
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 52 46 23
Rank change year-on-year -6 -23 +6
Permanent jobs citing Service Management 11 4 5
As % of all permanent IT jobs advertised in West Wales 2.92% 2.17% 4.35%
As % of the Processes & Methodologies category 3.10% 2.40% 5.43%
Number of salaries quoted 11 4 0
West Wales median annual salary £40,000 £48,750 -
Median salary % change year-on-year -17.95% - -
Wales median annual salary £40,000 £30,000 £42,500
% change year-on-year +33.33% -29.41% -15.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
West Wales
Permanent vacancies with a requirement for process or methodology skills 355 167 92
As % of all permanent IT jobs advertised in West Wales 94.16% 90.76% 80.00%
Number of salaries quoted 339 158 75
West Wales median annual salary £40,000 £37,500 £34,000
Median salary % change year-on-year +6.67% +10.29% -20.00%
10th Percentile £26,850 £23,750 £22,350
90th Percentile £57,946 £52,500 £63,500
Wales median annual salary £40,000 £37,500 £36,000
% change year-on-year +6.67% +4.17% +2.86%

Service Management
Job Vacancy Trend in West Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in West Wales.

Job vacancy trend for Service Management in West Wales

Service Management
Salary Trend in West Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in West Wales.

Salary trend for Service Management in West Wales

Service Management
Salary Histogram in West Wales

The salary distribution of IT jobs citing Service Management in West Wales over the 6 months to 18 November 2017.

Salary histogram for Service Management in West Wales

Service Management
Job Locations in West Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Wales region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swansea -13 11 £40,000 -17.95%
Service Management
Wales

For the 6 months to 18 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Wales region with a requirement for Service Management.

1 10 (90.91%) ITIL
2 8 (72.73%) Incident Management
3 5 (45.45%) ISO/IEC 27001
3 5 (45.45%) Technical Architecture
3 5 (45.45%) Problem Management
3 5 (45.45%) Fat Client
3 5 (45.45%) SCCM
3 5 (45.45%) SCOM
3 5 (45.45%) VMware Infrastructure
3 5 (45.45%) Hyper-V
3 5 (45.45%) VMware ESXi
3 5 (45.45%) Capacity Management
3 5 (45.45%) Office 365
3 5 (45.45%) SCOrch
3 5 (45.45%) SCSM
3 5 (45.45%) Windows
3 5 (45.45%) MCSA
3 5 (45.45%) MS Exchange
3 5 (45.45%) DHCP
3 5 (45.45%) DNS
3 5 (45.45%) SLA
3 5 (45.45%) Microsoft
3 5 (45.45%) Active Directory
3 5 (45.45%) IIS
3 5 (45.45%) Citrix
3 5 (45.45%) Microsoft Certification
3 5 (45.45%) Thin Client
3 5 (45.45%) Project Management
3 5 (45.45%) Service Delivery
3 5 (45.45%) Disaster Recovery

Service Management
Co-occurring IT Skills in West Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (45.45%) IIS
1 5 (45.45%) MS Exchange
Cloud Services
1 5 (45.45%) Mimecast
1 5 (45.45%) Office 365
2 3 (27.27%) Amazon AWS
3 2 (18.18%) Microsoft Azure
Communications & Networking
1 5 (45.45%) DHCP
1 5 (45.45%) DNS
2 3 (27.27%) NetScaler
3 2 (18.18%) SAN
Database & Business Intelligence
1 2 (18.18%) SQL Server
Job Titles
1 5 (45.45%) Infrastructure Engineer
1 5 (45.45%) Senior Infrastructure Engineer
2 3 (27.27%) Citrix Engineer
2 3 (27.27%) Senior Citrix Engineer
3 2 (18.18%) Senior Storage Engineer
3 2 (18.18%) Storage Engineer
4 1 (9.09%) Delivery Manager
4 1 (9.09%) Head of Architecture
4 1 (9.09%) Head of Design
4 1 (9.09%) Service Manager
4 1 (9.09%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 1 (9.09%) .NET
Miscellaneous
1 5 (45.45%) Data Centre
1 5 (45.45%) Fat Client
1 5 (45.45%) Management Information System
1 5 (45.45%) Thin Client
2 2 (18.18%) Clustering
2 2 (18.18%) Replication
Operating Systems
1 5 (45.45%) Windows
1 5 (45.45%) Windows Server
Processes & Methodologies
1 10 (90.91%) ITIL
2 8 (72.73%) Incident Management
3 5 (45.45%) Business Continuity
3 5 (45.45%) Capacity Management
3 5 (45.45%) Disaster Recovery
3 5 (45.45%) Infrastructure Monitoring
3 5 (45.45%) IT Strategy
3 5 (45.45%) Migration
3 5 (45.45%) Problem Management
3 5 (45.45%) Project Management
3 5 (45.45%) Service Delivery
3 5 (45.45%) Technical Architecture
4 3 (27.27%) Application Performance Management
4 3 (27.27%) Application Performance Monitoring
4 3 (27.27%) Change Management
4 3 (27.27%) Email Management
4 3 (27.27%) Kalman Filter
4 3 (27.27%) People Management
4 3 (27.27%) Performance Management
4 3 (27.27%) Performance Monitoring
Programming Languages
1 1 (9.09%) Java
Qualifications
1 5 (45.45%) MCSA
1 5 (45.45%) Microsoft Certification
2 2 (18.18%) ITIL Certification
Quality Assurance & Compliance
1 5 (45.45%) ISO/IEC 27001
1 5 (45.45%) SLA
System Software
1 5 (45.45%) Active Directory
1 5 (45.45%) Hyper-V
1 5 (45.45%) VMware ESXi
1 5 (45.45%) VMware Infrastructure
2 3 (27.27%) XenApp
2 3 (27.27%) XenDesktop
Systems Management
1 5 (45.45%) SCCM
1 5 (45.45%) SCOM
1 5 (45.45%) SCOrch
1 5 (45.45%) SCSM
2 2 (18.18%) HP Data Protector
Vendors
1 5 (45.45%) Citrix
1 5 (45.45%) Microsoft
1 5 (45.45%) VMware
2 3 (27.27%) AppDynamics
3 2 (18.18%) HP