Period
to 18 September 2018

The following table provides summary statistics for permanent job vacancies advertised in West Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 September 2018 with a comparison to the same period in the previous 2 years.

Service Management
Wales > West Wales
6 months to
18 Sep 2018
Same period 2017 Same period 2016
Rank 41 63 38
Rank change year-on-year +22 -25 -28
Permanent jobs citing Service Management 7 11 4
As % of all permanent IT jobs advertised in West Wales 2.57% 2.76% 2.63%
As % of the Processes & Methodologies category 2.62% 2.86% 2.99%
Number of salaries quoted 4 11 4
West Wales median annual salary £18,000 £40,000 £48,750
Median salary % change year-on-year -55.00% -17.95% +39.94%
10th Percentile £16,825 £36,750 £42,500
90th Percentile £39,825 £53,750 £53,750
Wales median annual salary £45,500 £40,000 £30,000
% change year-on-year +13.75% +33.33% -29.41%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
West Wales
Permanent vacancies with a requirement for process or methodology skills 267 384 134
As % of all permanent IT jobs advertised in West Wales 98.16% 96.48% 88.16%
Number of salaries quoted 251 367 130
West Wales median annual salary £39,301 £40,500 £37,500
Median salary % change year-on-year -2.96% +8.00% +7.40%
10th Percentile £25,000 £28,450 £26,750
90th Percentile £54,844 £57,946 £47,500
Wales median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% +1.35%

Service Management
Job Vacancy Trend in West Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in West Wales.

Job vacancy trend for Service Management in West Wales

Service Management
Salary Trend in West Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in West Wales.

Salary trend for Service Management in West Wales

Service Management
Salary Histogram in West Wales

The salary distribution of IT jobs citing Service Management in West Wales over the 6 months to 18 September 2018.

Salary histogram for Service Management in West Wales

Service Management
Job Locations in West Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Wales region over the 6 months to 18 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swansea +23 7 £18,000 -55.00%
Service Management
Wales

For the 6 months to 18 September 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Wales region with a requirement for Service Management.

1 7 (100.00%) ITIL
1 7 (100.00%) Windows
1 7 (100.00%) MS Exchange
1 7 (100.00%) Microsoft
1 7 (100.00%) Active Directory
1 7 (100.00%) Problem-Solving
2 4 (57.14%) Infrastructure Engineering
2 4 (57.14%) Actifio
2 4 (57.14%) HP
2 4 (57.14%) Citrix
2 4 (57.14%) Microsoft Certification
2 4 (57.14%) SAN
2 4 (57.14%) Thin Client
2 4 (57.14%) Project Management
2 4 (57.14%) DHCP
2 4 (57.14%) DNS
2 4 (57.14%) MCSA
2 4 (57.14%) SQL Server
2 4 (57.14%) IIS
2 4 (57.14%) Disaster Recovery
2 4 (57.14%) Management Information System
2 4 (57.14%) Migration
2 4 (57.14%) Replication
2 4 (57.14%) VMware
2 4 (57.14%) Clustering
2 4 (57.14%) Business Continuity
2 4 (57.14%) Incident Management
2 4 (57.14%) ISO/IEC 27001
2 4 (57.14%) Technical Architecture
2 4 (57.14%) Problem Management

Service Management
Co-occurring IT Skills in West Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (100.00%) MS Exchange
2 4 (57.14%) IIS
Cloud Services
1 4 (57.14%) Amazon AWS
1 4 (57.14%) Microsoft Azure
1 4 (57.14%) Mimecast
1 4 (57.14%) Office 365
Communications & Networking
1 4 (57.14%) DHCP
1 4 (57.14%) DNS
1 4 (57.14%) SAN
Database & Business Intelligence
1 4 (57.14%) SQL Server
Job Titles
1 4 (57.14%) Infrastructure Engineer
1 4 (57.14%) Senior Infrastructure Engineer
2 3 (42.86%) 1st Line Support
Libraries, Frameworks & Software Standards
1 1 (14.29%) COM
Miscellaneous
1 4 (57.14%) Clustering
1 4 (57.14%) Data Centre
1 4 (57.14%) Fat Client
1 4 (57.14%) Management Information System
1 4 (57.14%) Replication
1 4 (57.14%) Thin Client
Operating Systems
1 7 (100.00%) Windows
2 4 (57.14%) Windows Server
Processes & Methodologies
1 7 (100.00%) ITIL
1 7 (100.00%) Problem-Solving
2 4 (57.14%) Business Continuity
2 4 (57.14%) Capacity Management
2 4 (57.14%) Disaster Recovery
2 4 (57.14%) Incident Management
2 4 (57.14%) Infrastructure Engineering
2 4 (57.14%) Infrastructure Monitoring
2 4 (57.14%) IT Strategy
2 4 (57.14%) Migration
2 4 (57.14%) Problem Management
2 4 (57.14%) Project Management
2 4 (57.14%) Technical Architecture
Qualifications
1 4 (57.14%) MCSA
1 4 (57.14%) Microsoft Certification
Quality Assurance & Compliance
1 4 (57.14%) ISO/IEC 27001
2 3 (42.86%) SLA
System Software
1 7 (100.00%) Active Directory
2 4 (57.14%) Hyper-V
2 4 (57.14%) VMware ESXi
2 4 (57.14%) VMware Infrastructure
Systems Management
1 4 (57.14%) HP Data Protector
1 4 (57.14%) SCCM
1 4 (57.14%) SCOM
1 4 (57.14%) SCOrch
1 4 (57.14%) SCSM
Vendors
1 7 (100.00%) Microsoft
2 4 (57.14%) Actifio
2 4 (57.14%) Citrix
2 4 (57.14%) HP
2 4 (57.14%) VMware