2nd Line Support Analyst Jobs in the West Midlands

Second Line Support Analyst
England > West Midlands

The median Second Line Support Analyst salary in the West Midlands is £31,000 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 233 258 260
Rank change year-on-year +25 +2 -63
Permanent jobs requiring a 2nd Line Support Analyst 9 18 24
As % of all permanent jobs advertised in the West Midlands 0.13% 0.26% 0.33%
As % of the Job Titles category 0.14% 0.29% 0.35%
Number of salaries quoted 8 13 16
10th Percentile £26,250 £24,550 £20,500
25th Percentile £26,438 £26,250 £21,063
Median annual salary (50th Percentile) £31,000 £29,000 £24,500
Median % change year-on-year +6.90% +18.37% +0.62%
75th Percentile £37,250 £29,619 £27,000
90th Percentile - £34,100 £31,875
England median annual salary £33,000 £31,000 £30,000
% change year-on-year +6.45% +3.33% +7.14%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 6,646 6,198 6,878
% of permanent jobs with a recognized job title 93.94% 90.07% 94.65%
Number of salaries quoted 5,104 3,390 4,835
10th Percentile £26,250 £30,000 £30,000
25th Percentile £35,000 £38,966 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +7.53%
75th Percentile £63,563 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £54,000 £60,500 £60,000
% change year-on-year -10.74% +0.83% +9.09%

2nd Line Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in the West Midlands.

Salary trend for 2nd Line Support Analyst in the West Midlands

2nd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the West Midlands region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Wolverhampton - 4 £34,500 -
Birmingham -9 3 £27,500 -5.56%
Solihull +3 2 £27,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 19 April 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 2nd Line Support Analyst in the job title.

1 9 (100.00%) Microsoft
2 6 (66.67%) Inclusion and Diversity
3 5 (55.56%) Social Skills
3 5 (55.56%) Microsoft 365
4 4 (44.44%) Dynamics NAV
4 4 (44.44%) Dynamics CRM
4 4 (44.44%) Manufacturing
4 4 (44.44%) CRM
4 4 (44.44%) ERP
4 4 (44.44%) Power Platform
4 4 (44.44%) Virtual Team
4 4 (44.44%) Dynamics 365
5 3 (33.33%) Active Directory
6 2 (22.22%) Fintech
6 2 (22.22%) Software Deployment
6 2 (22.22%) IoT
6 2 (22.22%) BYOD
6 2 (22.22%) Windows 10
6 2 (22.22%) Remote Desktop
6 2 (22.22%) Continuous Improvement
6 2 (22.22%) Process Improvement
6 2 (22.22%) Degree
6 2 (22.22%) Data Protection
6 2 (22.22%) PowerShell
6 2 (22.22%) Azure
6 2 (22.22%) Windows
6 2 (22.22%) LAN
6 2 (22.22%) VPN
6 2 (22.22%) DNS
6 2 (22.22%) Finance

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (11.11%) Microsoft Exchange
Business Applications
1 4 (44.44%) Dynamics CRM
1 4 (44.44%) Dynamics NAV
Cloud Services
1 5 (55.56%) Microsoft 365
2 4 (44.44%) Dynamics 365
2 4 (44.44%) Power Platform
3 2 (22.22%) Azure
Communications & Networking
1 2 (22.22%) DNS
1 2 (22.22%) Firewall
1 2 (22.22%) LAN
1 2 (22.22%) Remote Desktop
1 2 (22.22%) VPN
General
1 6 (66.67%) Inclusion and Diversity
2 5 (55.56%) Social Skills
3 4 (44.44%) Manufacturing
4 2 (22.22%) Digital Healthcare
4 2 (22.22%) Finance
5 1 (11.11%) Law
5 1 (11.11%) Legal
Miscellaneous
1 4 (44.44%) Virtual Team
2 2 (22.22%) BYOD
2 2 (22.22%) IoT
2 2 (22.22%) Self-Motivation
2 2 (22.22%) Team-Oriented Environment
Operating Systems
1 2 (22.22%) Windows
1 2 (22.22%) Windows 10
Processes & Methodologies
1 4 (44.44%) CRM
1 4 (44.44%) ERP
2 2 (22.22%) Continuous Improvement
2 2 (22.22%) Data Protection
2 2 (22.22%) Fintech
2 2 (22.22%) Hardware Maintenance
2 2 (22.22%) Inventory Management
2 2 (22.22%) Process Improvement
2 2 (22.22%) Software Deployment
3 1 (11.11%) Active Listening
3 1 (11.11%) Customer Service
3 1 (11.11%) ITSM
Programming Languages
1 2 (22.22%) PowerShell
Qualifications
1 2 (22.22%) Degree
System Software
1 3 (33.33%) Active Directory
Vendors
1 9 (100.00%) Microsoft
2 1 (11.11%) Citrix