Service Desk Analyst Jobs in Yorkshire

Service Desk Analyst
England > Yorkshire

The median Service Desk Analyst salary in Yorkshire is £24,500 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 141 270 196
Rank change year-on-year +129 -74 -22
Permanent jobs requiring a Service Desk Analyst 78 36 86
As % of all permanent jobs advertised in Yorkshire 1.35% 0.43% 1.20%
As % of the Job Titles category 1.42% 0.48% 1.24%
Number of salaries quoted 63 31 64
10th Percentile £20,800 £20,000 £18,650
25th Percentile £21,875 £20,500 £20,556
Median annual salary (50th Percentile) £24,500 £23,000 £24,000
Median % change year-on-year +6.52% -4.17% -
75th Percentile £27,250 £24,625 £26,000
90th Percentile £28,750 £32,000 £28,750
England median annual salary £26,500 £26,963 £25,000
% change year-on-year -1.72% +7.85% +4.17%

All Permanent IT Job Vacancies
Yorkshire

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Yorkshire with a recognized job title 5,501 7,569 6,928
% of permanent jobs with a recognized job title 95.32% 91.24% 96.36%
Number of salaries quoted 4,235 3,568 4,692
10th Percentile £27,000 £31,250 £28,189
25th Percentile £35,000 £40,000 £37,500
Median annual salary (50th Percentile) £49,000 £54,882 £50,000
Median % change year-on-year -10.72% +9.76% +5.26%
75th Percentile £65,000 £70,000 £65,000
90th Percentile £80,000 £83,750 £78,750
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

Service Desk Analyst
Job Vacancy Trend in Yorkshire

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing Service Desk Analyst in Yorkshire.

Salary trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Yorkshire region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North Yorkshire +68 25 £24,500 -23.44% 3
South Yorkshire +54 24 £24,150 +12.33%
West Yorkshire +102 23 £26,500 +15.22% 1
East Yorkshire +2 1 £29,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Yorkshire

For the 6 months to 25 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Service Desk Analyst in the job title.

1 51 (65.38%) Microsoft
2 49 (62.82%) Social Skills
3 46 (58.97%) Windows
4 36 (46.15%) Microsoft Office
5 33 (42.31%) Problem-Solving
6 32 (41.03%) Active Directory
7 28 (35.90%) Customer Service
8 27 (34.62%) Microsoft 365
9 20 (25.64%) ServiceNow
10 19 (24.36%) Finance
11 18 (23.08%) ITIL
12 17 (21.79%) Incident Management
13 15 (19.23%) SharePoint
14 12 (15.38%) Microsoft Exchange
14 12 (15.38%) SLA
14 12 (15.38%) Law
15 10 (12.82%) Proactive Monitoring
15 10 (12.82%) Customer Experience
15 10 (12.82%) Cisco
15 10 (12.82%) WAN
15 10 (12.82%) LAN
16 9 (11.54%) Microsoft Excel
16 9 (11.54%) HP
16 9 (11.54%) Dell
16 9 (11.54%) NetApp
16 9 (11.54%) Microsoft PowerPoint
16 9 (11.54%) Management Information System
16 9 (11.54%) Data Centre
16 9 (11.54%) Analytical Skills
16 9 (11.54%) Mimecast

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (19.23%) SharePoint
2 12 (15.38%) Microsoft Exchange
Applications
1 36 (46.15%) Microsoft Office
2 9 (11.54%) Microsoft Excel
2 9 (11.54%) Microsoft PowerPoint
3 2 (2.56%) Chatbot
Cloud Services
1 27 (34.62%) Microsoft 365
2 9 (11.54%) Mimecast
3 7 (8.97%) Azure
Communications & Networking
1 10 (12.82%) LAN
1 10 (12.82%) WAN
2 8 (10.26%) VPN
3 7 (8.97%) DHCP
3 7 (8.97%) DNS
3 7 (8.97%) TCP/IP
3 7 (8.97%) VoIP
3 7 (8.97%) Wi-Fi
4 4 (5.13%) Internet
5 3 (3.85%) Wireless
6 2 (2.56%) Firewall
7 1 (1.28%) Intranet
General
1 49 (62.82%) Social Skills
2 19 (24.36%) Finance
3 12 (15.38%) Law
4 9 (11.54%) Analytical Skills
5 6 (7.69%) French Language
5 6 (7.69%) German Language
5 6 (7.69%) Italian Language
5 6 (7.69%) Portuguese Language
5 6 (7.69%) Spanish Language
5 6 (7.69%) Swedish Language
5 6 (7.69%) Turkish Language
6 3 (3.85%) Public Sector
7 2 (2.56%) Legal
8 1 (1.28%) Manufacturing
8 1 (1.28%) Telecoms
Miscellaneous
1 9 (11.54%) Data Centre
1 9 (11.54%) Management Information System
2 8 (10.26%) Life Science
3 7 (8.97%) Driving Licence
4 3 (3.85%) Self-Motivation
Operating Systems
1 46 (58.97%) Windows
2 7 (8.97%) Windows 10
3 5 (6.41%) Unix
4 4 (5.13%) Windows Server
Processes & Methodologies
1 33 (42.31%) Problem-Solving
2 28 (35.90%) Customer Service
3 18 (23.08%) ITIL
4 17 (21.79%) Incident Management
5 10 (12.82%) Customer Experience
5 10 (12.82%) Proactive Monitoring
6 7 (8.97%) Collaborative Working
7 6 (7.69%) Decision-Making
8 5 (6.41%) Active Listening
8 5 (6.41%) Asset Management
8 5 (6.41%) Change Management
8 5 (6.41%) Fintech
8 5 (6.41%) Impact Analysis
8 5 (6.41%) ITSM
8 5 (6.41%) Major Incident Management
8 5 (6.41%) Service Management
8 5 (6.41%) Software Asset Management
9 4 (5.13%) Agile
9 4 (5.13%) Continuous Improvement
9 4 (5.13%) Server Management
Programming Languages
1 5 (6.41%) SQL
Qualifications
1 5 (6.41%) ITIL Certification
2 1 (1.28%) Security Cleared
Quality Assurance & Compliance
1 12 (15.38%) SLA
2 1 (1.28%) ISO 9001
2 1 (1.28%) ISO/IEC 27001
System Software
1 32 (41.03%) Active Directory
Systems Management
1 2 (2.56%) Microsoft Intune
1 2 (2.56%) SCCM
Vendors
1 51 (65.38%) Microsoft
2 20 (25.64%) ServiceNow
3 10 (12.82%) Cisco
4 9 (11.54%) Dell
4 9 (11.54%) HP
4 9 (11.54%) NetApp
5 5 (6.41%) Remedy
5 5 (6.41%) Splunk
6 2 (2.56%) Citrix
7 1 (1.28%) Snow