Support Technician Apprentice
Kickstart your tech career with AAG! We’re looking for a motivated apprentice to join our team and gain hands-on experience while working towards a Level 3 qualification. If you're passionate about technology and eager to learn, this is your opportunity to grow in a supportive and forward-thinking environment.
Role
- Assisting with password resets, hardware setup, antivirus configuration, and endpoint protection installation
- Supporting the rollout of multi-factor authentication and group policy settings
- Logging support requests accurately using Autotask and escalating issues as needed
- Communicating with users via phone, email, messaging, and video calls
- Using internal documentation to troubleshoot and support senior technicians
- Configuring and testing desktops, peripherals, routers, and software like Microsoft Office
- Building foundational knowledge in networking, cloud services (e.g. Microsoft 365), and tools like TeamViewer
- Learning basic scripting over time
Training
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group
- Great internal progression opportunities following the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CHESTERFIELD COLLEGE
- Working Week
- Monday - Friday, 9.30am - 6.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 16th October 2025
- Start Date
- Friday, 17th October 2025
Desired Skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- English GCSE, grade 4/C (Essential)
About the Employer
AAG I.T. SERVICES LTD
With a strong focus on innovation and customer service, AAG works across a wide range of sectors, delivering tailored solutions that make a real impact. Our team is passionate about solving problems, building relationships, and driving success for our clients. Why Choose AAG for Your Apprenticeship? Supportive Environment: Apprentices are valued team members, receiving mentoring and guidance from experienced professionals. Real Career Progression: Many of our apprentices have gone on to secure permanent roles and progress into senior positions. Hands-On Experience: You’ll work on real projects, gaining practical skills that set you up for a successful career. Inclusive Culture: We foster a collaborative and inclusive workplace where everyone is encouraged to grow and contribute. Whether you're starting out or switching careers, an apprenticeship with AAG offers a solid foundation and exciting opportunities in the tech sector.
- Company
- AAG I.T. SERVICES LTD
- Location
- UNIT 3, HAZEL COURT, MIDLAND WAY, BARLBOROUGH, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,500 a year
- Posted
- Company
- AAG I.T. SERVICES LTD
- Location
- UNIT 3, HAZEL COURT, MIDLAND WAY, BARLBOROUGH, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,500 a year
- Posted