Customer Success Manager

Customer Success Manager

Milton Keynes – Hybrid (2 days in the office)

£42,000–£45,000 + 15% bonus

Full-time

The Role

We are recruiting on behalf of a growing technology business
looking for an experienced Customer Success Manager to join its
team.

This is a fantastic opportunity for someone who enjoys working
closely with customers, building lasting partnerships and helping
businesses get the most from technology.

You will be responsible for managing a portfolio of mid-market
accounts, ensuring customers receive a high level of support
while identifying opportunities to strengthen relationships,
improve retention and generate additional revenue.

The role offers plenty of autonomy, with the opportunity to
contribute to wider team development and help shape customer
management processes as the business continues to expand.

Key Responsibilities for Customer Success Manager

· Manage a portfolio of customers, taking responsibility for
the full relationship from initial setup through to renewal.

· Build strong relationships with key contacts and act as
their main point of contact.

· Guide customers through implementation, training and
ongoing product use.

· Monitor account performance, identifying potential issues
and taking steps to protect customer retention.

· Recognise opportunities to increase account value and
support business growth.

· Lead regular customer meetings, presenting performance
information and recommending improvements.

· Work alongside internal departments to resolve issues and
improve the customer experience.

Key skills required for Customer Success Manager

· At least 3 years' experience in a Customer Success role
within a SaaS or technology environment.

· Experience managing a portfolio of mid-market customers
throughout the customer lifecycle.

· A proactive approach, with the confidence to work
independently and adapt to change.

· An interest in using AI and digital tools to work more
effectively.

Benefits

· 15% performance-related bonus.

· Private healthcare.

· Share options.

· Generous pension

· Ongoing training and development.

If you're looking for a role where you can take ownership of
customer relationships, influence business performance and make a
real difference, we'd love to hear from you.