Customer Success Manager

Customer Success Manager - FMCG & Consumer Insights Data West London (Hybrid - 3 days in office) £35,000 - £50,000 base (DOE) + 10% Bonus + Benefits

Are you a driven B2B relationship builder ready to join one of the most respected names in consumer insights and data? This is your opportunity to join a fast-growing, innovative company partnering with global leaders across FMCG, Retail, Pharma, Healthcare and more.

• A fantastic opportunity to progress your career in Customer Success with a market-leading Data & Software provider
• Hybrid working - 3 days in a vibrant London office, 2 days remote
• Excellent benefits package, including:? 25 days holiday + bank holidays? Private healthcare, life assurance & personal accident cover? Company pension? Free on-site gym membership? Employee perks platform? Regular team socials
• Genuine career progression within a high-growth business with ambitious global expansion plans

Our client is a recognised leader in consumer intelligence and insights, trusted by blue-chip organisations to deliver data that drives strategy, innovation and growth. Their unique datasets and analytical tools help global brands identify trends and stay ahead in competitive markets.

Following a period of consistent profitability and strong market performance, they are now expanding their Customer Success team and hiring a talented Customer Success Manager.

This is an exciting opportunity to join at a pivotal time of growth. As Customer Success Manager, you’ll play a key role in strengthening client relationships and supporting the ongoing development of their proposition.

You’ll work closely with some of the world’s most recognisable brands across Retail and CPG, managing the full client journey — from onboarding and research support through to quarterly business reviews.

Your focus will be on nurturing long-term partnerships, delivering strategic recommendations, and ensuring clients gain maximum value from the company’s solutions. You’ll also have the opportunity to contribute ideas that shape future propositions and influence how the team engages with clients.

You’ll bring:

• A minimum of 12 months’ experience in Customer Success, Account Management, or another client-facing commercial role
• (Alternatively) experience in Sales or Business Development with a desire to move into Customer Success
• Strong communication, presentation, and relationship management skills
• Excellent organisation and time management abilities
• A proactive, client-focused mindset with a genuine passion for helping customers succeed

We’d love to hear from you!

ABR Associates Ltd is acting as an Employment Agency for this position. We specialise in permanent recruitment across Media, Digital, Tech / SaaS, Market Research, Events & Business Intelligence.

Only shortlisted candidates will be contacted. If you haven’t heard from us within two weeks, please assume your application was not successful on this occasion.