Business Applications Development Manager

We're at the heart of one of the UK's most dynamic business sectors which touches on nearly everyone's lives – travel and tourism. ABTA helps it thrive.

We have an unrivalled presence in the sector, and use our expertise and skills to support our members and represent their interests, and help their customers to travel with confidence.

We do this in a friendly, professional way, always looking to achieve more; and in a work environment in which colleagues are respected, can grow and enjoy their work.

We encourage a culture where colleagues are supportive of each other, working in collaboration and drawing on knowledge from other teams.

Managers lead and bring their teams with them, excellent work is praised and recognised, and two-way discussions are encouraged where everyone can have a genuine say.

We believe happy, motivated, and empowered people provide better services, so we are constantly investing in our colleagues. If you would like to join us at ABTA, please read the job description below:

Purpose of Role:

Manage the development and delivery of ABTA's business applications, CRM, systems and processes to support the delivery of the ABTA Plan.

To promote and adhere to the company values of ABTA (be there, be trusted be ambitious) through the every touch behaviour framework.

Duties:

• Supplier management for development and systems implementation projects
• Business analysis: elicit requirements from ABTA to assist with vendor selection and procurement on project initiatives
• Provide second and third line technical support to the ABTA business for business applications. Provide input and expertise into architectural decision making alongside the IT team
• Work with ABTA's Data Protection Officer to implement and report on data security policies
• Manage and maintain good quality documentation on the business applications in use at ABTA
• Work with the wider Operations team and ABTA departments to ensure systems and functionality are documented and full training and support mechanisms are in place during handover to support
• Keep up to date with new technology and act in alignment with user needs and plan updates for systems accordingly
• Retain flexibility to support special projects/activities which may be required by the business
• Support the rest of the IT team as required.

Skills and experience:

• Demonstrable expertise in Microsoft Dynamics 365 and Microsoft Power Platform. Certified to Microsoft Certified: Dynamics 365 Business Central Developer Associate or Microsoft Dynamics 365 Solution Architect level or equivalent
• Familiarity with email marketing platforms such as Mailchimp
• Experience at integration with multiple systems (finance, member website, email marketing) through web services
• Proven experience in managing components of IT application development projects and the associated organisation changes
• Able to define and ensure consistent application of development and security standards
• Able to work alongside third party development teams and to provide ABTA specific input at the business analysis stage
• Excellent knowledge of technical management, information analysis and of troubleshooting of legacy software systems including on a hybrid (Microsoft/Open Source systems) environment
• Ability to think strategically and execute tactically
• Ability to gain credibility and drive through initiatives with colleagues across ABTA
• Excellent communication and interpersonal skills, at all levels, both written and verbal
• Excellent people skills.

Our values

The successful candidate will demonstrate behaviours which fit with ABTA's values:

Be There

We are always ready and prepared to help our members, customers and colleagues with a positive attitude. We are encouraged and empowered to make clear, timely and informed decisions, even when faced with the unknown.

Be Trusted

We are proud to be part of an award-winning brand in the travel industry, passionately providing quality support and advice in a fair, equitable and consistent way. We aim to be approachable and reliable, in order to do a consistently good job for the industry and each other.

Be Ambitious

Although we need to be risk-aware, we have the confidence to be bold and visionary, and the insight to make calculated risks to transform the way we work. We encourage each other to push the boundaries and share 'outside the box' thinking.

Salary: competitive dependent on experience, plus company benefits

Location: We're a hybrid-working organisation, so all colleagues are able to balance working in a collaborative environment from our open-plan office in the heart of London Bridge, along with time working from home.

ABTA offers a supportive work environment alongside other additional benefits such as private health insurance, pension, life insurance, income protection, season ticket loan, Rent Start -deposit loan scheme, online GP service, buy/sell leave, an in-depth learning and development framework, as well as retail discounts. ABTA has adopted a hybrid working model which combines the benefits of home working, and office work.

To apply for the post please submit your CV with a covering letter outlining why you are the right person for the role, your salary expectations and notice period, to hr@abta.co.uk. Applicants must have the right to work in the UK.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ABTA, we are dedicated to building a diverse and inclusive workforce, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. We are an equal opportunities employer that encourages eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. To ensure that this policy is fully and fairly implemented and monitored, and for no other reason, please fill out our Equal Opportunities Monitoring Form.