IT Systems Manager

IT Systems Manager

A fantastic opportunity for an IT systems, SaaS platforms and ICT Helpdesk professional to manage cloud-based systems, user administration, digital governance and Microsoft 365 support.

If you’re also worked in the following roles, we’d also like to hear from you: SaaS Systems Manager, IT Service Manager, Business Systems Manager, Application Support Manager, Digital Systems Manager, IT Platforms Manager, ICT Manager,

This job is officially known within the organisation as a Digital Systems & ICT Manager

SALARY: £50,000 to £58,000 per annum + Benefits

LOCATION: Hybrid Working. Your time split between working from home and the office in Sydenham. There will also be a requirement to travel to other offices within the Borough of Lewisham when required

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Systems Manager with experience managing digital systems, SaaS platforms, Microsoft 365, ICT coordination and service desk operations.

As the IT Systems Manager you will oversee the day-to-day management, governance and continuous improvement of the organisation’s digital ecosystem, helping teams use business systems effectively and securely.

Working as the IT Systems Manager you will coordinate the ICT and SaaS Helpdesk function, manage supplier relationships, support onboarding and offboarding, and drive digital capability across the organisation.

DUTIES

Your duties as the IT Systems Manager include:

• Digital Systems Management: Manage the organisation’s portfolio of SaaS platforms and cloud-based business systems end-to-end
• ICT and SaaS Helpdesk: Oversee the support function, coordinating requests, priorities and service delivery
• User Administration: Coordinate onboarding, offboarding, permissions and system access across digital platforms
• Systems Governance: Maintain accurate operational records, documentation and digital governance processes
• Supplier Management: Work with suppliers, vendors and Managed Service Providers to support smooth system performance
• Continuous Improvement: Identify opportunities to improve workflows, processes, systems usage and staff experience
• Staff Support and Training: Provide guidance, support and digital training to help colleagues use systems confidently
• Microsoft 365 Support: Support effective use of Microsoft 365 and other cloud-based tools across the organisation
• Operational Priorities: Manage multiple systems, activities and service requests within a fast-paced environment

CANDIDATE REQUIREMENTS

ESSENTIAL

• Relevant Qualification: Undergraduate degree or equivalent in a related discipline
• Digital Operations Experience: Previous experience in digital operations, business systems, SaaS administration, ICT coordination or a similar operational digital environment
• Systems Management: Proven experience managing digital systems, SaaS platforms or business systems within an operational environment
• Helpdesk Coordination: Experience coordinating a helpdesk, service desk or digital support function
• User Administration: Experience coordinating onboarding, offboarding and user administration processes
• Staff Support: Experience delivering staff support, guidance or training
• Microsoft 365 Knowledge: Strong digital literacy across Microsoft 365 and cloud-based systems
• Supplier Liaison: Experience working with suppliers or Managed Service Providers
• Organisation Skills: Ability to manage multiple priorities, systems and operational activities simultaneously
• Attention to Detail: Strong attention to detail with the ability to maintain accurate operational records
• Operational Mindset: Comfortable working in a fast-paced operational environment

DESIRABLE

• Professional Certifications: Microsoft 365, ITIL Foundation or Salesforce Administrator certification
• Project Platform Experience: Experience with Asana, ticketing tools or project management platforms
• Digital Transformation: Qualification or training in digital transformation, business systems, process improvement, project coordination or change management
• Automation Tools: Exposure to Power Automate or similar workflow automation tools
• Sector Experience: Experience within supported housing, social care, healthcare, charity or other regulated sectors
• Salesforce Knowledge: Experience using or administering Salesforce
• Microsoft Administration: Familiarity with Microsoft Intune or Entra ID
• Digital Governance: Knowledge of GDPR, SaaS governance and digital governance principles
• Knowledge Resources: Experience creating knowledge bases, SOPs or digital training resources

BENEFITS

• Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks
• Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme
• Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave e.g. time off for birthday or moving home
• Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave
• Family & Parenting: Generous maternity and paternity leave, paid parental leave
• Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities
• Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities

APPLY TODAY...

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JOB REF: AWDO-P14805