Head of Product Operations

Product and Design Operations defines and governs the operating model, governance, and practices that enable product-led delivery. Focusing on aligning product strategy with delivery capability, improving visibility and collaboration across tribes, and building the discipline needed to scale product and design excellence.

As Head of Product and Design Operations, you'll lead the strategy and execution for product and design operations across AXA UKI. You'll define and evolve the operating model, drive planning rhythms and governance, and nurture a community of product, design, and delivery specialists to ensure consistency, capability growth, and maximum business value across products and platforms.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

• Design, implement and continuously evolve the product operating model at AXA UK.
• Drive alignment between strategy, delivery and operational execution across the product organisation.
• Establish and lead planning rhythms and rituals that align tribe activities across AXA UK.
• Embed and scale planning hierarchy to ensure consistent prioritisation and execution across all levels.
• Track and report progress against strategic objectives, surfacing risks and enabling course correction where needed.
• Develop and maintain dashboards and reporting tools to monitor product delivery, team performance, and business value.
• Provide data-driven insights to product leaders and executive stakeholders to inform prioritisation and investment decisions.
• Support establishment and running of Product and Agile communities of practice to uplift skills and maturity.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply.

• Extensive experience in product-aligned delivery, product operations, or design/delivery leadership within large, complex organisations.
• Deep understanding of product management, agile delivery, and technology-enabled transformation.
• Experience shaping operating models and governance for product-led organisations.
• Proven ability to lead cross-functional teams and manage senior stakeholders in a matrix environment.
• Strong capabilities in designing and implementing planning rhythms, rituals, and portfolio coordination across tribes.
• Proficiency in data analytics, dashboards, metrics, and decision-support for product strategy.
• Experience building communities of practice and capabilities development across product, design, and delivery domains.
• Strategic thinker with a delivery mindset and excellent communication skills.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to .

AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.