IT Support Apprentice
Role
- Provide first-line technical support to internal users via phone, email, and in person
- Assist in diagnosing and resolving hardware, software, and network issues
- Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices
- Support users with basic IT tasks such as password resets, software installations, and user account management
- Document technical issues and resolutions accurately using our ticketing system
- Help maintain inventory records for IT equipment and software licenses
- Follow company IT policies, data protection, and cybersecurity best practices
- Support the IT team with ongoing projects and system upgrades
-
Adhering to the systems and processes as stipulated by the Company
-
Responding to customers’ requests and enquiries through Company approved communication and collaboration systems
-
Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service
-
Reviewing appropriate operational procedures, documentation, and management guides with a view on business improvement and operational efficiency
-
Tracking latest IT security innovations and keep abreast of latest cyber security technologies
-
May participate in the implementation of approved technical solutions
-
To keep abreast of technical developments of operational & technical importance to the business and customers
-
Provide technical support and assistance to end-users regarding Microsoft 365 and Azure
-
Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac OSes, hardware, and network-related issues
-
Troubleshoot and resolve technical problems in a timely manner
-
Install, configure, and maintain computer systems and software
-
Respond to help desk tickets and provide remote support to users
Training
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
The role offers long term security and the opportunity to progress into a permanent position.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- VELOCITY 1st LIMITED
- Working Week
- Monday to Friday, 9.00am to 5.30pm.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Friday, 31st October 2025
- Start Date
- Monday, 3rd November 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
- Company
- AXON-IT.COM LTD
- Location
- Jordangate House, Jordangate, Macclesfield, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted
- Company
- AXON-IT.COM LTD
- Location
- Jordangate House, Jordangate, Macclesfield, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,704 a year
- Posted