Technical Help Desk Advisor

Technical Help Desk Advisor/Parcel Locker Deployment Team

Location: Huddersfield (potential for remote work)

Salary: £30,000 pro rata

Vacancy Type: Part Time/ Hours/ 30 hours per week. Split shift (7am-1pm & 1pm – 7pm)

The Role

The Helpdesk Technical Advisor plays a critical role in supporting the successful deployment and maintenance of parcel locker units across the UK. This role ensures that all incoming technical queries, fault reports, and operational issues are triaged, resolved, or escalated efficiently. The advisor will act as the first point of contact for engineers, clients, and internal teams, maintaining high service standards and ensuring smooth communication across deployment operations.

Key Responsibilities

Technical Support & Triage

• Monitor and respond to WhatsApp traffic, emails, and ticketing systems related to parcel locker faults and queries.
• Provide first-line technical support and guidance to field engineers and update project team.
• Escalate unresolved issues to appropriate internal teams or external vendors.

Deployment Coordination

• Liaise with engineers to ensure accurate reporting of installation details.
• Track and verify completion of locker installations and associated works.
• Maintain real-time logs of locker status and fault resolutions.

System & Process Management

• Use internal systems to log, track, and report issues and resolutions.
• Ensure all helpdesk activities align with service level agreements and deployment schedules.
• Contribute to weekly and monthly reporting cycles.

Client & Team Communication

• Act as a liaison between engineers, and internal departments.
• Support client escalations and ensure timely resolution of issues.
• Participate in state-of-play meetings and provide updates on helpdesk performance.

Skills and Qualifications

Technical Aptitude

• Comfortable with basic IT systems, fault diagnostics, and remote support tools. Excel knowledge essential.
• Ability to understand locker hardware and software components.

Communication & Organisation

• Strong written and verbal communication skills.
• Excellent organisational skills with attention to detail.

Problem Solving & Initiative

• Proactive in identifying issues and proposing solutions.
• Capable of working independently and managing high volumes of traffic in a reactive environment.

Team Collaboration

• Works well within a fast-paced, cross-functional team.
• Supports continuous improvement and knowledge sharing.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.