Middleware Production Support Analyst
Adecco Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Job title: Application Support Analyst - Equities & Trading Systems
Location: London (2 days per week onsite)
Contract: 9 months with possible extension.
Rate: £600 - £650 inside IR35
Overview
We are seeking an experienced Application Support Analyst to join a growing Application Management team supporting critical business and trading applications within a banking environment.
The successful candidate will provide production support for front-to-back office applications, working closely with business users, development teams, and infrastructure teams to ensure the stability, performance, and availability of business-critical systems.
This role requires strong SQL expertise, excellent stakeholder management skills, and previous experience supporting business users within Capital Markets, Equities, or Investment Banking environments.
Key Responsibilities
- Provide day-to-day production support for business-critical trading and operational applications.
- Investigate, troubleshoot, and resolve application, data, and system issues.
- Perform detailed SQL analysis to identify root causes of incidents and data discrepancies.
- Work closely with Front Office, Middle Office, Operations, and Technology teams to resolve issues efficiently.
- Monitor application health and proactively identify potential service issues.
- Support system releases, deployments, and change management activities.
- Coordinate with development teams to ensure smooth transition of new functionality into production.
- Contribute to incident, problem, and root cause analysis processes.
- Maintain support documentation and operational procedures.
- Participate in on-call support where required.
Essential Experience
- Application Support or Production Support experience within Banking or Financial Services.
- Strong SQL skills, including complex data investigation and troubleshooting.
- Experience supporting business users and managing stakeholder relationships.
- Knowledge of Equities, Trading Systems, or Capital Markets environments.
- Experience investigating production incidents and performing root cause analysis.
- Understanding of application support processes, release management, and change control.
- Experience with monitoring and support tools.
- Excellent communication and problem-solving skills.
- Experience working within Windows-based production environments.
Desirable Experience
- Fixed Income or other asset class exposure.
- Experience supporting Front Office or Trading applications.
- Knowledge of market data platforms.
- Experience with scheduling tools such as Control-M or Autosys.
- Experience with JIRA and Confluence.
- Basic Linux exposure.
- Understanding of integration technologies and middleware platforms.
Technical Environment
Essential
- SQL Server / SQL Querying
- Windows Server Environment
- Application Production Support
- Incident & Problem Management
- Monitoring & Alerting Tools
Desirable
- Linux
- Control-M / Autosys
- Middleware Technologies
- XML / FIX Messaging
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.