Problem Manager

Problem Manager
£450 daily inside IR35
6 months contract
Hybrid working pattern based in Milton Keynes

*This role requires SC clearance so please apply if current or eligible to undergo the process*

This role is with a secure Government Department which they require an individual with strong management capability, business process awareness and a service orientated mind-set in order to deliver the control, accuracy, consistency and quality required. The role also requires an individual with a good IT troubleshooting background to drive deeper, more targeted investigations with the technical teams to aid faster root cause analysis

Experience required:

• Problem management
• Asset and configuration management
• Availability and capacity management
• Change management
• Continual service improvement
• Incident management
• ITIL v3 or V4 Foundation qualified
• Working knowledge of ISO 9001, ISO20000 and ISO27001