Sales Operation Analyst

Sales Operation Analyst (Temporary Contract)

Our client, a prominent player in the Life Sciences sector, is seeking a dynamic and detail-oriented Sales Operation Analyst to join their team on a temporary basis for a 12-month contract. This exciting opportunity offers a competitive hourly rate of £40.00 and a chance to make a significant impact within the organisation. The role is full-time working 37.5 hours per week.

Key Responsibilities:

As a Sales Operation Analyst, the successful candidate will play a pivotal role in supporting users of the SalesForce.com system. Responsibilities include:

• Data Stewardship: Ensuring user data is enriched, de-duplicated, and maintained to uphold data hygiene standards.
• User Support: Providing day-to-day assistance to the CRM user community while collaborating with software development and technical teams to facilitate requirements and support.
• Requirements Capture: Engaging with both business and IT stakeholders to gather and document business specifications.
• Leadership: Guiding super users in navigating changes, resolving issues, and implementing improvements that align with CRM goals.
• Dashboard Creation: Developing and maintaining high-quality operational dashboards, data reports, and analyses to aid decision-making.
• Training: Conducting training sessions for small groups via web platforms.
• Documentation: Recording data and system improvements or change requests, ensuring effective communication of updates within the region.
• Testing: Performing rigorous testing on issues and enhancements to ensure seamless functionality.
• Collaboration: Working closely with system collaborators from all divisions and supporting CRM projects as required.
• Ticket Support: Addressing user-submitted tickets related to SalesForce.com.

Qualifications:

• A Bachelor's Degree from an accredited institution is preferred; equivalent experience will also be considered.
• 1-2 years of experience with Salesforce.com, CPQ, and Power BI is strongly preferred.
• Familiarity with eliciting user information to enhance SalesForce.com functionality.
• Experience in a Scientific or Pharmaceutical environment is advantageous.

Knowledge, Skills, and Abilities:

• SFDC Business Analyst or Administrator certification is desired, with AI certification being a plus.
• A results-oriented mindset coupled with exceptional attention to detail.
• Proven experience in leading projects and managing timelines effectively.
• Strong written and verbal communication skills, proficient in English.
• Ability to interact professionally with a diverse range of stakeholders, including domain authorities, managers, and executives.

Top Skills Required:

1. Minimum 2 years of Salesforce.com experience.
2. Support experience within a CRM environment.
3. Business Analyst experience is essential.

This role offers a fantastic opportunity to contribute to a leading organisation while honing skills in a vibrant and collaborative environment. If you have a passion for sales operations and the necessary expertise, this could be the perfect position for you!

To Apply:

Interested candidates are encouraged to submit their CV and cover letter highlighting relevant experience and skills. Don't miss out on this chance to elevate your career within the Life Sciences industry!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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