Service Desk Shift Engineer x3 (24/7 Shift) - Wokingham

Service Desk Shift Engineer x3 (24/7 Shift) - Wokingham
Working Pattern: 24×7 shift rotation (including days and nights)

£40,000 - £45,000 + shift allowance + perm benefits

We're looking for a motivated and capable Service Desk Engineer to join a dedicated Command Centre team supporting a major client. This role is ideal for someone with a foundation in infrastructure support who's eager to grow their skills in a mission-critical environment.

About the Role

As part of a centralised operations team, you'll support a wide range of systems and services, working across both BAU and project activities. You'll play a key role in ensuring systems remain stable, secure, and high-performing.

You will:

• Deliver proactive and reactive monitoring of client IT systems on a 24/7 basis
• Take ownership of assigned operational tasks through to completion
• Perform infrastructure checks (servers, networks, cloud environments)
• Conduct initial triage and apply known fixes where appropriate
• Collaborate with internal and third-party support teams to resolve issues
• Follow documented security and operational procedures
• Contribute to meeting SLA and KPI targets
• Create and maintain clear operational documentation
• Identify service risks, issues, and opportunities to improve processes
• Support knowledge sharing across the team

What You'll Bring

• Experience working in an IT infrastructure or service desk environment
• Strong desire to learn, develop, and progress your technical capabilities
• Self-motivation and a proactive approach to problem solving
• Good communication skills (written and verbal)
• Ability to work effectively within a team
• Strong attention to detail and time management
• Ability to work under pressure and follow technical procedures
• Interest in developing skills in areas such as DevOps, SRE practices, or container-based platforms
• Curiosity about how end-to-end solutions work across development and operations