User Researcher - SC Cleared (Contract or FTC)

AgileSource are seeking an SC Cleared, User Researcher (SFIA Level 4) to help shape and improve digital services through evidence-based user insights. The successful candidate will work closely with multidisciplinary teams to understand user needs, behaviours, and pain points, ensuring products and services are designed around real user requirements.

This role requires experience planning and conducting research activities, analysing findings, and translating evidence into actionable recommendations that influence product and service development.

Key Responsibilities

• Plan, design, and deliver qualitative and quantitative user research activities.
• Engage directly with users and stakeholders to understand needs, challenges, and behaviours.
• Conduct interviews, workshops, usability testing, surveys, and other research methods.
• Analyse research findings and synthesise insights into clear, actionable recommendations.
• Ensure user needs are represented throughout the service design and delivery life cycle.
• Collaborate with Product Managers, Service Designers, Business Analysts, Developers, and Delivery teams.
• Produce research outputs including personas, journey maps, usability reports, and insight summaries.
• Champion user-centred design principles and evidence-based decision making.
• Support service improvement initiatives through continuous user engagement and feedback.

Essential Skills & Experience

• Experience planning and conducting user research within complex organisational environments.
• Strong interviewing, facilitation, and stakeholder engagement skills.
• Ability to convert research evidence into actionable service and product insights.
• Experience conducting usability testing and gathering user feedback.
• Strong analytical and problem-solving capabilities.
• Experience producing clear and concise research reports and recommendations.
• Ability to work effectively within agile, multidisciplinary teams.
• Strong communication and presentation skills.

Desirable Skills

• Experience working within Government, Public Sector, or regulated environments.
• Knowledge of Government Digital Service (GDS) standards and service design principles.
• Experience with accessibility and inclusive research practices.
• Familiarity with research tools such as Dovetail, Mural, Miro, UserZoom, Optimal Workshop, or similar.
• Experience supporting digital transformation or service redesign programmes.