Service Management Analyst - London - £450pd - Inside IR35 - Central Govt - 5 Months
Service Management Analyst - London - £450 per day - Inside IR35 - Central Government Organisation - 5 Months
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A major Central Government organisation is seeking an experienced Service Management Analyst to support and enhance IT Service Management capabilities within a highly regulated and governance-driven environment. This role will focus on Change Enablement, Service Transition, Problem Management, operational readiness and ITIL best practice, ensuring technology services are delivered effectively across the organisation.
This is an excellent opportunity for a Service Management professional with strong ITIL expertise who enjoys working within structured environments where governance, risk management and service quality are critical. You'll work closely with technical teams, suppliers, stakeholders and service owners to ensure smooth transition of services into live operation whilst driving continual service improvement.
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Key Responsibilities:
- Support and coordinate Change Enablement processes and CAB activities
- Facilitate Service Transition activities for new and changed services
- Manage and monitor Problem Management processes to reduce recurring incidents
- Work with technical teams to ensure operational readiness before service go-live
- Contribute to service governance, reporting and continual improvement activities
- Support risk management and service assurance processes
- Ensure compliance with ITIL best practice and organisational standards
- Build relationships with service owners, suppliers and business stakeholders
- Help maintain service documentation, procedures and knowledge bases
- Provide insight and recommendations to improve service performance and resilience
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Ideal Candidate:
- Experience working within IT Service Management, Service Transition or Change Management functions
- Strong understanding of ITIL processes and service lifecycle management
- Experience supporting Change Advisory Boards (CABs)
- Knowledge of Problem Management and continual service improvement methodologies
- Experience operating within governance-heavy environments
- Strong stakeholder engagement and communication skills
- Comfortable working across technical and non-technical teams
- Experience producing service reports, metrics and operational documentation
- Ability to identify service risks and improvement opportunities
- Active SC Clearance or eligibility to obtain SC Clearance
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Desirable Experience:
- Central Government experience
- Public Sector or Regulatory environment experience
- ITIL Foundation, Practitioner or Managing Professional certification
- Experience with ServiceNow or similar ITSM platforms
- Knowledge of IT governance and audit requirements
- Supplier and vendor management exposure
- Service Design and Service Transition experience
- Currently holding SC Clearance
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TL;DR
Job Title: Service Management Analyst
Contract Length: 5 months
Location: Victoria, London (Hybrid)
Daily Rate: £450 per day
IR35 Status: Inside IR35
Clearance: Active SC Clearance Required
Start Date: ASAP