Desktop support

A Desktop Support Engineer provides technical support to end users, ensuring smooth operation of desktops, laptops, and IT systems within an organisation. This role is typically part of the IT support/helpdesk team.

Key Responsibilities

Provide 1st & 2nd line support for hardware and software issues

Install, configure, and maintain:

Windows/macOS systems

Office applications (e.g., Microsoft Office)

Troubleshoot:

Network connectivity issues (LAN/Wi-Fi/VPN)

Printers, scanners, and peripherals

Manage user accounts in:

Active Directory

Perform system updates, patches, and antivirus checks

Support remote users via tools like TeamViewer or AnyDesk

Maintain IT asset inventory and documentation

Escalate complex issues to senior IT teams

Required Skills

Strong knowledge of:

Windows 10/11 OS

Basic networking (TCP/IP, DNS, DHCP)

Familiarity with:

Hardware troubleshooting (PCs, laptops, printers)

Good understanding of:

Security practices and antivirus tools

Excellent communication and customer service skills

Ability to work under pressure and manage multiple tickets