Head of Technical Delivery

We’re a well-established technology partner with a proven record of delivering exceptional IT solutions and services to businesses across the UK. Over the past 15 years, we’ve built a reputation for innovation, reliability, and long-term client relationships — and we’re continuing to grow rapidly.

Our team of around 150 specialists spans infrastructure, cloud, data, and security, all united by a shared passion for helping customers achieve more through technology. With a comprehensive suite of managed and professional services, we enable organisations to modernise, secure, and scale their IT operations. If you’re looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you.

As Head of Technical Delivery, you’ll shape the strategic direction of our Project Delivery and Infrastructure Engineering functions. You’ll drive the successful execution of complex IT projects, ensuring on-time, on-budget delivery across our services portfolio, while leading a high-performing team of Project Managers and Senior Infrastructure Engineers.

You’ll also oversee our Infrastructure Engineering team — a core technical function responsible for best-practice reviews, maintenance, upgrades, and recommendations across customer environments, including networking, cloud, Microsoft 365, backup, and security.

This is a pivotal leadership role that combines strategic vision, operational excellence, and people leadership to maximise the efficiency, automation, and business impact of technical delivery operations.

Responsibilities:

Team Leadership & Development

• Build, lead, and mentor a high-performing team across project management and infrastructure engineering.
• Foster a culture of excellence, accountability, and customer focus.

Project Delivery & Governance

• Oversee end-to-end delivery of a diverse portfolio of IT projects.
• Define, evolve, and enforce delivery frameworks to ensure scalability and consistency.

Performance & Continuous Improvement

• Monitor KPIs, resource utilisation, delivery timelines, and customer satisfaction—driving corrective actions where needed.
• Design and maintain performance dashboards and reports for both internal stakeholders and clients.

Infrastructure & Technical Excellence

• Oversee infrastructure engineering activities ensuring consistent quality and timely delivery.
• Develop and enhance service offerings across infrastructure, networking, cloud, and endpoint security.

Collaboration & Commercial Alignment

• Partner with sales and pre-sales to scope project delivery models and resource requirements.
• Champion collaboration across delivery, service, and account management functions.

Strategic Development & Leadership

• Shape the long-term vision for technical delivery and infrastructure engineering.
• Identify emerging trends and translate insights into strategic action plans.

Reporting & Strategic Insight

• Provide regular reporting to senior stakeholders on delivery performance and capacity.
• Use data-driven insights to inform decisions and influence strategic direction.

Experience Required:

• Proven leadership experience in project delivery within a managed services or IT consultancy environment.
• Strong track record managing complex project portfolios across multiple clients.
• Deep understanding of technical project lifecycles and service transitions.
• Insight into how AI and automation can streamline and enhance delivery processes.
• Demonstrated ability to build, lead, and scale high-performing technical teams.
• Excellent stakeholder management and communication skills, including at C-suite level.
• Financial acumen with a focus on project profitability, forecasting, and contract alignment.
• Comfortable in a fast-paced, multi-client environment with changing priorities.
• Highly organised and able to manage multiple projects and team priorities simultaneously.