Print Production Engineer
ABOUT US The following information aims to provide potential candidates with a better understanding of the requirements for this role. Apogee is one of the UK's leading managed workplace services providers and part of HP Inc . We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year.
We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break. JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.
Respond to customer service requests for the repair of business equipment and production printers
Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
Work with colleagues to help overcome new or unusual faults
Invoke the call escalation process in a timely manner
Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Experience of fixing production printers and digital presses - such as Ricoh, Konica Minolta, Xerox, Sharp, Canon.
Experience in the office equipment industry
Technical skills, with a strong electronic and mechanical background
Strong IT knowledge with the ability to network devices and to set up scanning functions
The ability to provide first class customer service with previous customer facing experience.
ENHANCED DBS:
This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. xehkeey We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.
We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break. JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.
Respond to customer service requests for the repair of business equipment and production printers
Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
Work with colleagues to help overcome new or unusual faults
Invoke the call escalation process in a timely manner
Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Experience of fixing production printers and digital presses - such as Ricoh, Konica Minolta, Xerox, Sharp, Canon.
Experience in the office equipment industry
Technical skills, with a strong electronic and mechanical background
Strong IT knowledge with the ability to network devices and to set up scanning functions
The ability to provide first class customer service with previous customer facing experience.
ENHANCED DBS:
This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. xehkeey We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.