Desktop Support Engineer

Arcas are partnered with a Life Sciences organisation based in London. We’re looking for an experienced IT Engineer to join a growing technology team supporting a fast-paced, technical user base. This is a 12-month fixed-term contract, fully on-site in London, with a mix of BAU support and small project work.

If you’re strong across Windows support, confident with users, and comfortable picking up some Linux troubleshooting, this will suit you well.

You’ll be responsible for:

• 2nd Line Support across Windows, M365, Intune and AD
• Linux troubleshooting (Ubuntu)
• Incident management and escalations
• Supporting small desktop and infrastructure projects
• Working closely with a demanding, technical user base
• Contributing to a positive, proactive team culture

What You Need

We’re looking for someone who brings:

• Strong Windows support experience (5+ years)
• Good knowledge of Intune, Active Directory, M365
• Basic Linux (Ubuntu) troubleshooting
• Confident communication — no wallflowers
• Ability to work fully on-site (Mon–Fri)
• A proactive, reliable approach and strong problem-solving skills

Nice to have:

• Experience supporting scientific or highly technical users
• Exposure to server builds, scripting or small project delivery
• Degree-educated (not essential if experience is strong)

If you’re a strong IT Engineer with solid Windows experience and some Linux exposure, I’d like to speak with you.

Apply with your CV and I’ll be in touch.