Pre-Sales and Support Engineer - Hybrid

Our client, a well-established and highly regarded software solutions company, is seeking a Pre-Sales & Support Engineer to join their growing team. This is a pivotal, technically diverse role where you will act as the bridge between technology, product development and sales, helping customers understand, evaluate and successfully implement sophisticated software solutions.

The role offers a hybrid working arrangement, with 2–3 days per week in the company's South West London offices, alongside exciting opportunities for international travel to clients across Europe and the US.

As the technical lead throughout the pre-sales process, you will play a key role in demonstrating the capabilities of complex software products, translating customer requirements into technical solutions and providing the expertise needed to support successful sales and implementations.

Key responsibilities

• Acting as the technical point of contact for prospective and existing clients, establishing their requirements and identifying appropriate technical solutions.
• Delivering compelling technical presentations, product demonstrations and activities to support the sales process.
• Providing hands-on technical support during implementation, troubleshooting and ongoing customer engagement.
• Building and maintaining strong relationships with key stakeholders, including senior technical contacts within the Military and Aviation sectors.

You will bring:

• A degree in IT, Engineering, Computer Science or a related discipline
• Prior experience in a client-facing technical role, ideally within pre-sales solutions engineering.
• Experience with standards/protocols such as XMPP, SMTP, IMAP
• The ability to understand complex technical products and translate customer requirements into practical solutions.
• Experience delivering technical demonstrations, presentations or solution evaluations.
• A methodical and analytical approach to troubleshooting and problem-solving.
• Strong communication skills, with the ability to engage confidently with both technical and commercial stakeholders.

The role is offered with a competitive salary of up to £100,000 depending on experience with very generous benefits package.

As a number of our client’s key accounts are in the Defence sector you will be expected to undergo security vetting procedures to receive clearances as necessary.