Service Design and Transition Manager - SC
Job Title: Service Design and Transition Manager - SC
Location: Croydon/remote, very occasionally need to go to the office
Contract Duration 12 Months
Daily Rate: £650/day (Umbrella - Maximum)
IR35 Status: Inside IR35
Security Clearance: SC
Essential:
- ITIL qualifications
- ServiceNow
The worker will be joining a number of other Service Design and Transition Managers (SDTMs) working within the Service Architecture Design and Introduction (SADI) Function.
SDTMs in SADI will design and transition IT services that:
- Support business needs.
- Reuse existing service components.
- Are proportionate and affordable.
- Effectively span multiple suppliers, platforms, and support arrangements.
The Role:
- We are looking for individuals with a background in IT Service Management, and experience of successful Service Design and Transition.
- SDTMs will design and document new services. They will ensure that service design principles and standards are Embedded into projects, and that comprehensive support arrangements are put in place.
- SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers.
- SDTMs will ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.
- SDTMs will be part of the organisations SADI practice and will contribute to the definition of standards and continual service improvement.
Essential Skills and Experience:
- Experience of successful Service Design and Transition.
- Experience in ITIL aligned Service Management
- Setting expectations and managing stakeholders, both internal and external.
- Experience in onboarding third party suppliers.
- Experience of Service Design and Transition in Medium to Large Organisations.
Desirable Skills and Experience:
- Public sector exposure.
- Experience of Agile development methodology.
Security Clearance: SC clearance
Disability Confident
As a Disability Confident employer, CLIENT encourages applications from disabled and neurodivergent candidates. Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.
Armed Forces Covenant
As a signatory of the Armed Forces Covenant, CLIENT welcomes applications from veterans, service leavers, reservists and military spouses or partners. Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.
To apply for this role please submit your latest CV or contact Aspect Resources