IT Support Engineer

IT Support Engineer

Norwich | On-site

Up to £32,000

Join us today and play a key role in supporting and developing the technology that underpins our innovative work in an interesting tech space!

We are looking for an experienced IT Engineer to join its Norwich-based team. Reporting to the Senior IT Manager, you will be responsible for maintaining, supporting and improving the company's IT systems, infrastructure and databases, ensuring the technology environment remains secure, reliable and efficient.

This is a varied, hands-on role combining second-line IT support, Microsoft 365 administration, infrastructure management and systems development. You will work closely with internal teams, external IT providers and developers to deliver effective solutions and drive improvements across the business.

The Role

Your responsibilities will include:

• Providing second-line IT support, troubleshooting and resolving more complex technical issues escalated from first-line support.
• Administering and maintaining Microsoft 365, including Exchange Online, Entra ID, SharePoint, Teams and Intune.
• Supporting the administration and development of Microsoft Power Platform, Power BI and internal databases.
• Coordinating with internal stakeholders and external developers on the ongoing development and support of LIMS systems.
• Maintaining and supporting IT infrastructure, including laptops, desktops, servers, routers, switches, firewalls, printers and telephony.
• Working with external IT and security providers to maintain secure and reliable networks, systems and services.
• Supporting server administration, network connectivity, software updates and security improvements.
• Identifying opportunities to improve IT processes, systems and procedures across the business.
• Supporting web developers and external partners to ensure company websites and domains remain secure and up to date.

About You

We are looking for someone with a strong technical background, excellent problem-solving skills and the ability to take ownership of IT issues.

You will ideally have:

• Proven experience supporting, maintaining and configuring a wide range of IT hardware and devices.
• Strong hands-on experience administering Microsoft 365, particularly Exchange Online, Entra ID, SharePoint, Teams and Intune.
• Experience working with Microsoft Power Platform and Power BI.
• A good understanding of second-line IT support and troubleshooting.
• Excellent communication skills and the ability to work effectively with internal stakeholders and external service providers.
• A highly organised approach with the ability to manage multiple priorities.

Desirable experience includes:

• LAN, WAN and internet technologies.
• IT asset management and PC hardware configuration.
• Scripting or coding knowledge, such as Power Fx, Python, JavaScript or C++.
• Microsoft Dataverse, database architecture and process mapping.
• Exposure to non-Windows operating systems, including Linux and iOS.
• Previous experience or an interest in the bioscience sector.

If you’re interested in applying or require more information, please contact Shaun Lohan at Atkinson Moss. If you have an up-to-date CV please include it with your email.

Not the job for you? Please do reach out as we have multiple Technology Jobs available in Norfolk and Suffolk.