Customer Support Technician

Customer Support Specialist - Moodle & Totara Expert

About the Role:
We're looking for an experienced Customer Support Specialist to join our team and become the vital link between our customers and technical teams. In this role, you'll resolve customer queries, troubleshoot technical issues, and deliver outstanding service that keeps our clients delighted.

You'll work closely with our Consultancy and System Circles to solve complex technical challenges, ensuring our customers get the support they need, when they need/it.

What We Offer

• Salary: £30,000 - £35,000 per annum
• Benefits: Bonus, 52 Hours a year protected learning, company sick pay, 60 days work from abroad if wanted, 15 hours volunteering time, holiday purchase scheme, enhanced maternity & paternity
• Location: Fully remote - work from anywhere in the UK or Ireland
• Flexibility: Enjoy the freedom of remote working while being part of a collaborative team

What You'll Be Doing

• Resolving customer queries efficiently and professionally
• Troubleshooting technical issues across Moodle LMS, Moodle Workplace, and Totara platforms
• Collaborating with our Consultancy and System Circles to resolve complex cases
• Delivering exceptional customer service that exceeds expectations
• Managing technical support cases from initial contact through to resolution

Essential Requirements To be successful in this role, you'll need:

• 2+ years of hands-on experience with Moodle LMS, Moodle Workplace, and Totara
• Proven track record in a customer support role, specifically handling complex technical cases
• Right to work in the UK or Ireland (this is essential - please only apply if you meet this requirement)

Ideal Candidate:
You're someone who combines technical expertise with excellent customer service skills. You thrive on solving problems, remain calm under pressure, and take pride in turning challenging situations into positive customer experiences. You're comfortable working independently in a remote environment while staying connected with your team.

Ready to Apply?
If you meet the essential criteria and are excited about this opportunity, we'd love to hear from you. Please submit your CV along with a cover letter highlighting your relevant Moodle/Totara experience and customer support achievements.