Digital Services Assistant

Are you looking for your first step into a professional career but not sure which industry is right for you?

We're looking for a motivated and enthusiastic Digital Services Assistant to join a growing digital support company based in North Yorkshire.

You'll work with businesses and customers, helping to keep digital systems running smoothly while developing both technical and professional skills through structured exposure and mentorship.

No previous industry experience is required. We're more interested in your attitude, willingness to learn, and passion for helping others.

Requirements

• Positive attitude and willingness to learn new skills.
• Good communication and customer service skills.
• Comfortable using computers, smartphones, and common digital tools.
• Reliable, organised, and able to manage tasks effectively.
• Problem-solving mindset with attention to detail.

Key Responsibilities

• Assist customers with basic digital and technology-related queries.
• Support the setup and maintenance of workplace systems and software.
• Record and manage customer requests through internal systems.
• Help diagnose and resolve simple technical issues under guidance.
• Communicate with clients via phone, email, and online support platforms.
• Work with senior team members on projects and continuous improvements.