IT & Networking Apprentice

We are seeking an enthusiastic IT & Networking Apprentice to join a telecommunications company in West Northampton. Start your career in IT and networking with hands-on experience while working towards a recognised qualification.

Work alongside experienced engineers to support business customers, learning to diagnose IT and network problems, provide excellent customer service and maintain IT systems and networks across varied environments.

Main Responsibilities

• Deliver first-line customer support by phone, email and remote support tools.
• Record, categorise and prioritise tickets in the service desk system.
• Help diagnose and resolve hardware, software and network connectivity problems.
• Help set up and configure PCs, laptops, mobile devices and peripherals.
• Assist with Microsoft 365 support, including Outlook, Teams and SharePoint.
• Help manage user accounts in Active Directory and Microsoft Entra ID.
• Refer complex incidents to senior engineers as needed.
• Help deploy desktops and replace hardware.
• Keep accurate records of incidents, requests and resolutions.
• Develop and apply knowledge of IT security best practices and company procedures.

Skills and Qualities

• A keen interest in IT, networking and telecommunications.
• Clear, effective communication skills.
• A strong commitment to customer service.
• Effective problem-solving skills.