EPR Technical Configuration Analyst
Job summary
We are seeking a motivated and detail-oriented individual to join our Clinical Systems Team, supporting the configuration, integration and ongoing use of the Trust's Electronic Patient Record (EPR) and related clinical systems.
The post holder will work closely with clinical, operational and digital colleagues to gather and clarify system requirements, provide day-to-day technical and configuration support, and assist with system integrations, reporting and data flows. This role requires strong communication and analytical skills, a sound understanding of healthcare systems and data, and the ability to investigate and resolve technical issues while knowing when to escalate more complex problems.
By contributing to system development, testing, documentation and continuous improvement, the role plays a key part in ensuring reliable clinical systems that underpin safe, effective patient care.
Main duties of the job
The post holder will provide day-to-day technical and configuration support across the Trust's Clinical Systems environment, working closely with clinical, operational, Digital and Informatics colleagues to understand, gather and document system requirements for configuration, reporting and technical change.
The role involves supporting the configuration, development, maintenance and modification of the Electronic Patient Record (EPR), system integrations and electronic document and data flows, liaising with internal teams and external partners including system suppliers as required.
The post holder will analyse, investigate and resolve a range of system, data and configuration issues, using analytical skills and knowledge of healthcare systems, databases and data structures (including SQL) to support reporting, data validation and system reliability, and escalating more complex issues where appropriate.
They will contribute to testing, documentation and delivery of system and integration changes, support project and workstream activity, share knowledge with colleagues, and attend relevant user groups and forums.
Through effective workload planning and prioritisation, the role supports the reliable and accurate use of clinical systems that underpin safe patient pathways and informed clinical decision-making, delivering indirect patient care.
About us
o Vision
We have a plan that will deliver excellent health and care for future generations, working with partners to ensure our services are sustainable.
We make decisions that are best for long term health and social care outcomes for our communities
o Openness
We communicate clearly to our patients, families and our staff with transparency and honesty
We encourage feedback from everyone to help drive innovation and Improvements
o Integrity
We demonstrate fairness, respect and empathy in our interactions with people
We take responsibility for our actions, speaking out and learning from our mistakes
o Compassion
We take a person-centred approach in all our interactions with patients, families and our staff
We provide compassionate care and demonstrate understanding to everyone
o Excellence
We put quality and safety at the heart of all our services and processes
We continuously improve our standards of healthcare with the patient in mind
Job description
Job responsibilities
Communicate effectively with clinical, operational and technical colleagues to understand system requirements and support the configuration and technical development of the EPR.
Gather and clarify requirements for configuration, reporting and technical changes through meetings, calls and written communication, documenting these in a clear and accessible format.
Provide day to day support within the Trusts Clinical Systems environment, working closely with Integration, Application Support and Digital colleagues to assist with issue resolution and system changes.
Support the Trusts electronic document and data flows by liaising with internal teams and external partners, including GP practices and partner organisations, as required.
Provide technical and configuration support for the Trusts Clinical systems, liaising with healthcare professionals and Informatics colleagues to resolve issues and support system use.
Attend system user groups, supplier sessions or internal forums as required, contributing to discussions and feeding back relevant information to the wider team.
Support the maintenance and modification of existing system integrations and technical configurations within the Trust, working with senior colleagues and suppliers where required.
Assist with the development, testing and documentation of system integrations and technical configuration changes, following agreed standards and processes.
Demonstrate a sound working knowledge of healthcare systems and data flows, applying this knowledge to support configuration, reporting and technical problem solving.
Use knowledge of system databases and data structures, including SQL, to support reporting, data validation and investigation of system issues.
Share knowledge and provide informal support to colleagues within the Digital and Informatics team as part of day-to-day collaborative working.
Support integration and technical change activity by contributing to defined tasks within projects or workstreams, escalating issues as appropriate.
Assist with the delivery and ongoing support of the Trusts electronic document delivery processes, working with internal teams and external partners as required.
Analyse system and data issues to support improvements in data quality, configuration accuracy and reporting outputs, escalating risks or concerns as appropriate.
Apply analytical skills to support the use of clinical systems, databases and reports, enabling staff to access accurate and reliable information.
Work with users to gather, clarify and document system requirements, supporting the translation of these into configuration, reports or technical changes under guidance from senior colleagues.
Investigate, troubleshoot and resolve a range of technical and configuration related issues, using judgement to determine when to escalate more complex problems.
Plan and prioritise own workload, maintaining schedules to ensure tasks are completed within agreed timescales and in line with Informatics and service priorities.
Manage competing demands across configuration, reporting, technical support and testing activities, escalating risks to delivery where appropriate.
The post holder delivers indirect patient care by supporting the effective configuration, reliability and use of clinical systems that underpin safe patient pathways and clinical decision making.
To participate in the development of protocols and procedures for the department ensuring best practice and standardisation.
Required to work on own initiative to achieve agreed objectives. Apply specialist technical and configuration knowledge to support the build, maintenance and optimisation of the Trusts EPR and related systems, without holding overall design or strategic ownership.
Occasional travel may be required to Trust sites to support system related activity, meetings or go live support.
Apply sustained concentration when undertaking technical configuration, report development, testing and troubleshooting activities within a busy working environment.
Manage competing priorities and interruptions, maintaining focus to meet agreed deadlines.
Manage exposure to service pressures and system related incidents calmly and professionally, maintaining focus on task completion and issue resolution.
The post holder may be required to work flexibly to support service needs, including supporting go live activity or system changes.
Person Specification
Qualifications
- Educated to Degree or above, or equivalent experience
- Good knowledge of Microsoft Office Suite such as Word Powerpoint and in particular, Excel
- Evidence of Continuous Learning
- Advanced Microsoft Suite Skills
- Relevant Technical IT Qualifications or Significant Practical Experience
Experience
- Experience of implementing organisational change & in the improvement of system processes
- Knowledge and expertise in a range of hospital processes and practices
- Knowledge of clinical systems and integration within in a healthcare environment
- Good knowledge and experience in the use of an electronic Clinical System
- Ability to identify potential problems/issues and apply effective problem solving methodologies within Clinical Systems
- Experience in supporting the implementation of technical changes and improvements to clinical systems and processes.
- Knowledge of existing and emerging technologies applicable to health and clinical practice including AI
- Knowledge of NHS Informatics and business requirements including reporting
- Good working knowledge of Healthcare messaging such as HL7 and FHIR
Skills
- Communicate and resolve complex System issues with a wide range of technical staff at all levels in the organisation providing solutions
- Innovative & forward thinking
- Ability to manage multiple streams of work and juggle conflicting priorities and objectives
- Good knowledge and experience of delivering technical systems changes
- Good knowledge of system application/functionality within a Healthcare setting
- Ability to analyse, investigate and resolve highly complex Digital issues with speed and efficiency
- Knowledge of Computer Language such as SQL, Python and JavaScript
- Extensive knowledge and understanding of systems design and configuration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Bolton NHS Foundation Trust
Address
Bolton NHS Foundation Trust
Minerva Road
Bolton
BL4 0JR
United Kingdom
Employer's website
http://www.boltonft.nhs.uk/