Technology Analyst - Branch Systems Tester

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

At Booker, technology plays a vital role in helping our branches serve customers efficiently every day. We're looking for a Technology Analyst to join our Branch Systems team, supporting the applications that power our branch operations, including tills, self-scan solutions, picking devices and payment systems.

As part of a collaborative team, you'll help ensure our systems are reliable, effective and fit for purpose by carrying out testing, identifying issues and working closely with colleagues across Technology and Operations. You'll have the opportunity to contribute to projects that support the growth of the business while developing your own skills and experience in a supportive environment.

We welcome people from a range of backgrounds and experiences. If you're curious, detail-oriented and enjoy solving problems, we'd love to hear from you.

You will be responsible for

• Create, execute and maintain test cases to validate system functionality and quality.
• Review requirements and system specifications to ensure solutions meet business needs.
• Identify, document and track software defects, working closely with development teams to support resolution.
• Support the delivery of system enhancements, improvements and technology projects across Branch Systems.
• Investigate issues impacting system performance, availability and functionality, helping to identify effective solutions.
• Build strong relationships with colleagues, stakeholders and suppliers to continuously improve our systems and processes.
• Produce accurate documentation and management information to support decision making.
• Provide guidance and support to users when required.
• Participate in out-of-hours support on a rotational basis to help maintain business-critical services.
• Champion an inclusive culture where everyone feels welcome, valued and able to contribute.

You will need

• Experience in software testing, technology support or a similar analytical role.
• Strong attention to detail and a passion for delivering high-quality outcomes.
• Good troubleshooting and problem-solving skills.
• The ability to analyse information and make informed decisions.
• Strong written and verbal communication skills, with the ability to work effectively with a range of stakeholders.
• The ability to prioritise tasks and manage competing demands.
• A proactive, positive approach and a willingness to learn.

It would be great if you also have

• Knowledge of branch or retail systems, including tills, self-scan, picking devices or payment solutions.
• Experience of working within wholesale, retail or customer-focused environments.
• An understanding of change management or system support processes.

About The Company

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process.

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*